Rated 5 out of 5 by Chuckie22 Employees are fantastic
Check in staff was absolutely fantastic. I was sick when I arrived from NJ. They provided me with a room as soon as one opened up. Their care and concern was beautiful.
October 10, 2012
Rated 5 out of 5 by JH13 Staff is friedly and professional.
The staff went above and beyond my expectations to make sure my stay was outstanding. I will certainly stay at the Westin Poinsett every time I come to Greenville, SC.
January 21, 2013
Rated 4 out of 5 by Kit67 Room size is spacious.
Bathroom was a little small and had some mildew around the tile in the tub/shower. The towels were like drying off with sandpaper. They needed to be more soft.
August 19, 2013
Rated 5 out of 5 by Nor29 Excellent hotel
The hotel and staff were wonderful. Room was very nice. Bed was wonderful!! Overall great experience.....will definitely stay agin on my next visit to Updtate
August 12, 2013
Rated 4 out of 5 by None104 Always love staying here
Excellent location for seeing Greenville. Only problem was the air conditioning; the room was too warm and we could not cool it. Had the same problem last year.
July 31, 2012
Rated 5 out of 5 by VirginiaTravelers Excellence Overall
A very comfortable room and friendly accommodating staff. A great re-model on this unique 20's building. Walking distance to good restaurants. We'll return!
April 7, 2013
Rated 5 out of 5 by SharynB Girls Weekend
This historic hotel was the perfect place to stay for our visit to Greenville. The beds are very comfortable and the double-head showerheads are THE BEST!
December 11, 2012
Rated 5 out of 5 by Bob2013 First class stay
We chose the Poinsett for a special occasion, and the hotel staff and the facilities met every expectation. This is a great hotel for a relaxed weekend.
February 25, 2013
Rated 5 out of 5 by genealogytraveler This hotel has great staff.
The staff was very responsive and extremely knowledgeable about Greenville, suggesting several events in the area. This is a great downtown location.
August 4, 2013
Rated 4 out of 5 by Oliver993 Excellent facilities - staff lacking
Wonderful hotel in downtown Greenville. Location could not be better. Room was spotless and the bed was very comfortable.
Facilities well maintained.
July 20, 2013
Rated 5 out of 5 Surprisingly Loud at night
Very Nice hotel but surprisingly loud. Was on the top floor and found that for two nights there apparently were parties in rooms nearby. Kind of loud.
October 23, 2012
Rated 3 out of 5 by ugagirl good location
good location to downtown shopping and restaurants. hotel was average. small rooms. not five star by any means. nothing special to justify the price.
July 1, 2013
Rated 4 out of 5 by cmbovi Great location
Loved staying here! Perfect location and I loved the old building! I wanted to go on the roof but was told it was only for brides and grooms:(
September 25, 2013
Rated 5 out of 5 by sue25 This hotel has character and class
We thoroughly enjoyed our stay - great location and the room was very comfortable. Loved the historic feel of the place without sacrificing comfort.
September 19, 2012
Rated 5 out of 5 by Bird Greenville
Wonderful, confortable beds, friendly and helpful front desk and bar staff and a lovely piano player each evening. Who could ask for anything more!
June 4, 2013
Rated 5 out of 5 by Jackson9 Staff was very accomodating.
Your staff was extremely helpful, especially Yola. The rooms and the hotel were luxurious and more than I expected. I will stay with yuo again.
March 4, 2013
Rated 5 out of 5 by Sycamore Welcoming & Warm
Staying at the Westin in Greenville, SC made us feel very comfortable and welcome. We look forward to returning soon to their warm hospitality.
October 3, 2012
Rated 4 out of 5 by Smitchell025 Excellent staff
The front desk, bell men and bar/ restaurant staff continued to go out of their way to make my stay comfortable. Always going the extra mile!
September 16, 2012
Rated 5 out of 5 by GrandAuntie Lovely, comfy hotel
If you love comfortable beds with lots and lots of pillows, nice amenities and close proximity to great eateries, this is the hotel for you.
August 20, 2012
Rated 5 out of 5 by Jdbrag Wonderful stay
Beautiful view of downtown. Very comfortable bed. Outstanding brunch. Fantastic location. Friendly staff. In love with this hotel!!
January 3, 2013
Rated 5 out of 5 by Number1 Great location great service
This is a Great Hotel!
Outstanding rooms, service, food & drink!
The location is perfect for exploring
We'll be back!
July 7, 2013
Rated 2 out of 5 by timstr Disappointed in attempted resolution of issue.
The location is ideal - the best spot available in Greenville. It is central to all the must see/do attractions near by. The hotel itself is nicely appointed, however we had an issue that made the overnight stay uncomfortable. When we arrived our room's temperature was 80 degrees. We set the thermostat to 69 to cool off and left for the evening. When we returned the temp was still 80 degrees and stuffy. The AC was not functional, only hot air would come from the vent. We called the front desk for help. A representative came up and had no luck fixing the issue. The offered solution was "I can bring you a fan and we can open the window". As you know, hotel windows only open an inch or two so the fan did little to solve the heat issue. The evening was uncomfortable for sleeping. I asked the front desk for relief on the bill or a voucher for a future stay since this visit was unsatisfactory. They would not do that, and offered only to discount the stay $40. There are other hotels nearby and I guess for future stays I will try them instead since the Westin was not interested in trying to do more to win us back. Sad really - everything there points to be option, except for the response to the issue.
December 1, 2013
Rated 5 out of 5 by Safeman Great downtown atmosphere
The hotel is a charming southern belle with alot of history. Shops and restaurants are all within a short walk from the hotel.
March 23, 2013
Rated 5 out of 5 by cjnc1995 Very nice!
First time at the Westin Poinsett and it will not be the last. The room was perfect and the staff was very accommodating.
December 5, 2012
Rated 5 out of 5 by gator18 Wow
Great staff. Wonderful bed. Clean will stay many time in the future. Staff goes over and above. Best place in Greenville
December 4, 2012
Rated 5 out of 5 by karen936 great greenville hotel
love this hotel- very cozy but elegant atmosphere. only thing missing is a frige and microwave which would be a plus
April 2, 2013
Rated 5 out of 5 by JA33 Downtown Gem
Always a great experience at the Westin Poinsette. Beautiful hotel with an excellent staff and comfortable beds!!!
February 22, 2013
Rated 5 out of 5 by jandwr Bring your own clock
Moved the clock and disconnected it. Could not figure out how to reset the time. GIve us a simple clock, please.
December 9, 2012
Rated 2 out of 5 by app27 Poorly Managed
This hotel is poorly managed, from the valet service, to the Sunday morning breakfast buffet.
October 28, 2013
Rated 5 out of 5 by GaryPleasedbeyond another great stay
Everything agan was just perfect
December 22, 2013