Rated 3 out of 5 by Medical23 Conference and banquet facilities - did not meet expectations
food provided at our meeting venue did not meet expectations - not enough servers, ran out of food (soup, salad) difficult to find anyone to take responsibility - server simply shrugged.
November 24, 2013
Rated 4 out of 5 by Janet7 Excellent location
Hotel was great !
Location was ecellent close to everything !
Whenever I am in Ottawa I stay at the Westin its the best hotel in Ottawa. Staff are very friendly and helpful in every way.
June 1, 2012
Rated 5 out of 5 by Kasiope This hotel is one of the best hotels I have stayed around the world
This hotel as exceeded my expectations on all accounts...comfort, responsiveness of staff, accessibility, overall atmosphere, it is quite excellent!
July 16, 2014
Rated 4 out of 5 by Mark2013 Westin Ottawa
My choice while in Ottawa (and I am there a lot)! A great hotel (which will be even better when they finish their elevator renewal project). Staff is concientious and customer focused.
February 1, 2013
Rated 4 out of 5 by Josema Prom Graduation
I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment.
June 30, 2014
Rated 5 out of 5 by SusanF Great hotel
This hotel is excellent in every way: location, amenities, comfort, service; my only wish was the room had a bathtub. The spray from the shower head was the best ever!
June 4, 2014
Rated 5 out of 5 by Office Great Service
Thank you for the great food and service all around. Everyone is so friendly and go our of their way to ensure we are well taken care of , 5 star expereince for my wife and i ... .
December 19, 2012
Rated 5 out of 5 by GRAND2014 Interesting Experience
Overall my experience with this hotel has been nice. The hotel personnel, from the front desk staff to cleaners, have been extremely friendly. Also, the location of this hotel is amazing. You are minutes away from the parliament hill, some good vibrant local bars, and of course literally seconds away from a shopping mall.
Two things I wish would have been different: 1) the elevator design is out of this world strange - you are asked to select which floor you wish to go prior to boarding the elevator - what if you change your mind after you get on it? what if you don't feel safe/comfortable (you can't get out on any other floor except for the one you have selected)? 2) I understand it is a big hotel and there are at least 2 conferences going on when i was there, but i didn't think consistently waiting for 40 minutes for things (e.g. slippers) to get delivered to my room was a reasonable. Also, when I asked for my room to be cleaned at 5pm (i don't know why it wasn't cleaned during the day), it took them at least an hour to respond.
Despite these minor imperfections, I would still recommend this property to others.
May 18, 2014
Rated 4 out of 5 by Cary416 Good Quality; Premium Price
Facility is very nice. Rooms were comfortable and reasonably quiet. Location is close to airport and convenient to many dining options. Premium price, but not outrageous.
May 12, 2014
Rated 5 out of 5 by Summer77 Room
I had a room with a workout facility - treadmill, weights, exercise ball. I could workout whenever I felt like it. Plus, the room was large with a king size bed - perfect!!
April 30, 2014
Rated 5 out of 5 by Stig21 Excellent Hotel & Service
First time I stayed at the hotel. I have to say, it was one of the best hotels I have stayed at do date. I travel quite extensively, and have to say the service was outstanding.
January 28, 2013
Rated 5 out of 5 by Hedgerow Fantastic hotel in the heart of Ottawa
Great location with superb service. You will be lucky if Rebecca is in charge of your room while you are there. She is top notch!
Everyone we encountered offered superb service.
August 2, 2013
Rated 5 out of 5 by Sam17 Hotel is in a great location
Hotel is in a great location close to the Byward Market. Hotel was clean and all staff were very helpful on check-in and check-out.
July 21, 2014
Rated 5 out of 5 by ag23 location, location, locatioon
Wonderful hotel and staff. Fresh flavored water in lobby was a nice touch during heat wave. Walking distance to everything. Nice ambiance and fresh smell through out building.
August 9, 2012
Rated 4 out of 5 by RJ717 poor wireless service
Exceptionally poor wireless service throughout the hotel and the elevator construction, that is ongoing forever, makes the floors poorly accessible. Expect long elevator waits
April 30, 2013
Rated 4 out of 5 by Peg123 Ease and Comort at the same time
As an event planner, who was hosting a holiday lunch for 650 people, it was nice to stay and be cared for the night before, so I could wake up relaxed/fresh and ready to go!
December 10, 2012
Rated 4 out of 5 by GeordieBG Westin Ottawa
Improved wi-fi appreciated as this was a persistent problem in the past. Initial room I was given 14th floor had a strong chemical smell and staff did accommodate a change.
January 20, 2014
Rated 4 out of 5 by Lord13 Restaurant downstairs
i would just like for the restaurant downstairs be open a little later ..because we would like to have a late lunch without having the feeling of bothering the staff ....
March 12, 2014
Rated 5 out of 5 by Diana6 Wonderful staff and facilities
The staff made sure that even though their system was down, I could check into my room and everything was seamless.
July 31, 2014
Rated 5 out of 5 by Sled800 Noisy at night
Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor.
July 29, 2014
Rated 5 out of 5 by preacherray Staff and room were great
Staff was very attentive. The complimentary beer and crackers was very appreciated. Room was very clean and bed was comfortable. We are looking forward to our next stay.
December 28, 2012
Rated 5 out of 5 by Ellen616 Helpful staff
Concierge staff was very helpful to us. One elevator was under construction during our stay, but the staff did a nice job staffing the working ones during "peak" times.
August 15, 2012
Rated 2 out of 5 by kl0001 room not clean
There room is not clean. There is obvious dust on the window frame and on the tv stand. The coffee is not replenished. The escalators are not working
June 15, 2014
Rated 5 out of 5 by BobF51 Top Notch
Our stay was excellent as always. Staff was personable and professional.
August 19, 2014
Rated 5 out of 5 by TM52 Excellent Hotel and well situated
Excellent quality hotel with wonderful room. Well located and convenient.
August 18, 2014
Rated 5 out of 5 by Mirella21 Easy access to the Rideau Shopping Center
Excellent location with easy access to Rideau shopping center. Amazing shopping experience. Great view. Excellent staff. A lovely experience all around., Thank You.
September 7, 2012
Rated 5 out of 5 by RR33 Great Location
Great location within walking distance to everything you want to see and do. For severe allergy sufferers the Westin with their Green program is the place to stay.
August 21, 2012
Rated 4 out of 5 by Libraran1 Great staff nice hotel
We enjoyed our stay and found staff very helpful...they provided a great kids programme on the Saturday ..making cookies with a chef ..,wow. Thanks we will return.
February 18, 2013
Rated 4 out of 5 by joanna14 This hotel has a great location
Hotel was nice and roomy. Great view and location. Was a bit noisy because we were located near elevators. Otherwise had a wonderful time in Ottawa
June 2, 2014
Rated 4 out of 5 by tacara100 Very good hotel
clean, great location
No bath, coffee maker but no coffee, Very small inconvenient, but I guess I was expected them from past excellent experiences at this hotel
February 5, 2013