Rated 5 out of 5 by Kathy0128 Detroit Kennel Club Show Weekend
Room was beautiful, staff was great! The shuttle back/forth to the dog show was the BEST ever! Those drivers ROCKED! My only complaint was that the room was a bit warm. I couldn't find a thermostat to turn down the temperature.
March 4, 2013
Rated 5 out of 5 by GeaZS I will definitely return to this hotel!
From the time my husband and I walked in the door we felt welcome! Great atmosphere! Great staff! Great rooms! Great location! Oh...and ROAST is amazing! Thanks for making our overnight stay in Detroit a happy experience! : )
November 20, 2013
Rated 5 out of 5 by Mary Book Cadillac is Best Hotel in Detroit
I was pleasantly surprised how nice my room was and the hotel staff were outstanding. We had an event with over 300 people, many meeting rooms, meals etc and they were always attentive and met our needs no matter the request.
March 21, 2013
Rated 3 out of 5 by Breeze68 Valet Service needs improvement
Overall the I had a good experience. The hotel is a shining star in the city of Detroit. I think the valet service needs some improvement. Both Saturday and Sunday, my wife and I waited close to a half hour for our vehicle.
August 10, 2013
Rated 5 out of 5 by Christoph Iconic Detroit Downtown hotel...
Good choice in Downtown Detroit. Good recognition of SPG Platinum status with upgrade and breakfast vouchers whenever lounge is closed. Continental breakfast was of good quality.
April 22, 2014
Rated 5 out of 5 by DMMN Wonderful reno!
Rooms were wonderfully large and comfortable. Restaurants are very nice (thought Roast could use a more powerful venting system--too much kitchen odor in the dining area). Lobby is very comfortable. Staff is responsive.
November 7, 2013
Rated 4 out of 5 by Mickey Great stay at the Westin!
We loved staying at the Westin. Great food, great atmosphere, and a very clean hotel. The hotel location was great for getting on and off the expressway for where we needed to go. The hotel staff was very accommodating.
April 21, 2013
Rated 5 out of 5 by CherylG Beautiful hotel
What a great place to stay. Rooms are large and VERY comfortable. Location makes this close to everything downtown. In the summer we walked to many major venues. I LOVE this hotel and would stay there any change I got.
October 26, 2012
Rated 4 out of 5 by blahblahblahblah I am not trying to publish a review
Your site won't let me hit submit for the non-published feedback until I type something here. So I'll point out that the walls and doors are thin, so sound from the hallways and neighboring rooms carries into the room.
February 25, 2013
Rated 5 out of 5 by Vonnie Great hotel for comfort and relaxation
I loved the spacious bathroom and the spa-like shower head. The entire design and layout of the hotel - spa, restaurants, registration area and room, invites a person to relax, slow down and breathe in the environment.
April 4, 2013
Rated 4 out of 5 by Hotsauce The Hotel Needs Work!
Issues with the following:
No Shampoo in room
Printer "Not working -- could not print boarding pass.
Gift Shop -- bag of Chocolate Stale.
Overcharged by $11.43 post checkout.
April 18, 2014
Rated 5 out of 5 by Jim65 Excellent experience
I seldom, if ever, submit reviews or comments regarding my stay. However, I'm submitting this review purely based on the individual attention that I received from one of the hotel staff.
I stayed at the Westin in downtown Detroit earlier this week while in town for a major business presentation. Stressed and overwhelmed with a number of issues, one of the hotel staff, Mr. Franks, went out of his way to make sure that I was taken care of and happy with my stay. Professional, courteous and committed to customer satisfaction are all ways of describing Mr. Franks and the assistance he provided me this week. I could tell that this was just his style and how he operates.
It's this type of customer focused treatment that left me with such a good feeling about the the property itself and the Westin name in general.
Mr. Franks is a special employee and deserves to be acknowledged for his work. I hope this note finds its way into the right individuals within the Westin organization so that can happen.
Thanks again, Mr. Franks. You made my stay at the Westin very memorable.
August 15, 2013
Rated 2 out of 5 by LoveSF Beautiful hotel, but unwelcoming staff
We were looking forward to staying at this hotel as it is a beautiful hotel and we were celebrating our anniversary that weekend.
The hotel grounds itself was clean, modern, beautiful, however, the staff was very disappointment.
1. Upon check in, the Front Desk lady did not greet or smile; I had my SPG Gold number on file but she DID NOT acknowledge or asked me about my SPG Gold amenity options.
2. Once I got to my room, I called to request for 2 bathrobes, the staff on the phone said she'll 'take care of it'...we waited for 3 hours still no bathrobe. Before we went out for dinner (5:30PM), I approached front desk and requested again for the bathrobes the lady says they'll take care of it, when we came home at 10PM, still no bathrobe - so I just gave up.
3. The TV remote control did not work, but I didn't even bother to call and request for anything as I knew I wouldn't get any assistance anyway.
4. Upon check-out, the same lady did not smile or ask how my stay was...she took my room card, printed out my receipt, said 'thank you' and handed to me.
Overall, compared to dozens of Westin chains I have stayed worldwide, I'm sorry to say this was the most disappointing customer service I've encountered.
June 2, 2014
Rated 4 out of 5 by PaulSVOLoneRanger Rock star room, minor issues
The room was huge, including the bathroom and separate bedroom. Too bad the tub faucet was leaking (I didn't use it, used the walk-in shower instead). Also too bad I kept getting a busy signal at Service Express.
April 29, 2012
Rated 4 out of 5 by Haitham good location
I stayed here last year, checkin was fast and was upgraded to club floor. club lounge breakfast selection were decent. valet service is available at 20 dollars a night.
I would come back if price is reasonable.
April 16, 2012
Rated 4 out of 5 by Tricia Very Nice Hotel
Loved the bed and bathroom. Unhappy we had to wait in line for 30 min to check in. we wer late for our dinner reservations. And uor friends had to wait for us. But other than that inconvienence it was good.
February 19, 2013
Rated 1 out of 5 by May2013Guest Poor Service
The service at this location was completely unsatisfactory. The staff was not supportive, they were not helpful. Issues were addressed with poor attitude and I had to dispute the charges on my credit card.
May 28, 2013
Rated 2 out of 5 by Jules01 safety
The explosion woke me up at scared us.
We pa ked and left as quickly as possible.
Not a good experience.
In addition I ft our room lack a certain amount of attention to detail - cleanliness and furniture.
September 2, 2013
Rated 5 out of 5 by Kate1234 Great Staff
The hotel is very nice and fancy, but the staff is so friendly that they make the stay enjoyable. The front desk staff is especially kind and always happy to check you in or help with whatever you need.
July 16, 2013
Rated 5 out of 5 by Arich The staff is amazing
Above expectations! Showers are amazing but really pales compared to the staff, they went out of there way to make me happy and since I travel often, the recognition and welcome back is why I choose you
September 17, 2012
Rated 3 out of 5 by Stasi Westin Essence not achieved
Sleep Well - one of the primary taglines for this hotel was definitely not possible when you have dirty sheets and a wake-up call from housekeeping at 8:00 a.m. wondering if you are ready to check out.
July 16, 2013
Rated 3 out of 5 by Brunske Valet Mess Up
Everything was great except the Valet guy lost my car keys or one of the guys left them in his pocket. I was 30 minutes late for me meeting at General Motors. Really made me mad!! Totally unacceptable.
February 8, 2013
Rated 3 out of 5 by pattie Room service food horrible and vastly overpriced
Food was served quickly, but perhaps too quickly for the product to be above adequate.
Frozen burger patties for $18. +.?
Would never order room service food again or recommend it to other travelers.
March 16, 2013
Rated 4 out of 5 by debmay60 Great staff!
The staff, from the valet, check-in, and especially those answering the service express line, made me feel like I was royalty. I will definitely make this my hotel of choice while staying in Detroit.
March 23, 2013
Rated 5 out of 5 by sonora74 near Comerica Park
Staff at the Westin Book Cadillac excelled in service. Our stay was pleasant. The hotel is very convenient... if you plan to attend a Tigers game it is an easy walk from the Westin to Comerica Park.
August 5, 2013
Rated 4 out of 5 by Debi2 Hotel is nice but
There was zero platinum recognition other than points. It was busy so broken coffee pot was never fixed, though the outlets were non functioning at desks that was fixed immediately.
February 7, 2014
Rated 5 out of 5 by Wilder48 Love thisplace
My husband and I stay here as much as possible. This rooms are very nice and we actually hung out in our room all day and decided to even stay in and order a pizza for dinner. Real relaxing
January 30, 2013
Rated 4 out of 5 by Net4U I felt comfortable and cozy
The room was nice and clean with a comfortable bed. I slept well and my personal needs were met. The location was great being just a short distance from COBO, People Mover, and GreekTown.
November 17, 2013
Rated 5 out of 5 by Aaronkp August stay
The Book Cadillac far exceeded my expectations. I was looking for a comfortable stay in downtown Detroit and was blown away with a combination of style and class. Definitely will come back
August 13, 2013
Rated 5 out of 5 by DOD58 Great location!
With a great restaurant and staff and very close to Cliff Bells for jazz, Detroit Institute of Arts - a world class museum, Whitney - another favorite restaurant in area you cant go wrong!
November 21, 2012