Rated 2 out of 5 by aoneRN Hotel could have more amenities
For a Westin, there were few amenities. No Swimming pool, no bottled water in gym. No apples at check-in. Poor answering service when calling desk. Did like concierge desk person - helpful
March 27, 2012
Rated 4 out of 5 by Dave60 Great service
The service from the desk staff was great.
We arrived after an early flight very jet lagged. The desk staff got us into a room at 10:am when the hotel was full. It was greatly appriciated.
October 24, 2012
Rated 4 out of 5 by Lili03 I didn't get all the services
I want to let you know that the devices in the room were out of service, the Ipod player was wrecked and the coffee machine didn't work as well. everything else, was good
September 10, 2013
Rated 5 out of 5 by 13slimducks Beautiful hotel, perfect location
Great hotel, great location, amazing views from room, terrific breakfast, warm and welcoming staff, Wonderful bartender named Nikki in Bar 10.
November 19, 2013
Rated 5 out of 5 by garyb1951 Micro fiber robes...just awful
The only negative in an otherwise great stay was the new micro-fiber robes. Please go back to the old style all cotton robes!
December 2, 2013
Rated 5 out of 5 by StevenM27 Location Location Location
Not only is the location perfect but this property is very well managed and maintained. The staff are trained to accommodate guests needs. Clearly, we plan to stay again at this hotel.
November 28, 2012
Rated 5 out of 5 by GL78 Would recommend this hotel
I would recommend this hotel for the following reasons:
- Professional staff
- Good location
- Nice and clean facilities
- Very happy to get the upgrade because of the Starwood status
September 6, 2012
Rated 5 out of 5 by GeoffB Exceeded my expectations
Staff was very helpful and went out of their way to assist us. Concierge made several helpful recomendations for restaurants and shops nearby, making the overall experience a delight.
October 22, 2012
Rated 4 out of 5 by FROIDIE This Westin has a fabulous location.
The Westin Copley is great for a weekend away to shop, dine and take in the latest exhibits at the cities fabulous museums.
Enjoyed a fun jaunt with some gal friends!!
October 9, 2013
Rated 5 out of 5 by Chudsy Always perfect
When I can afford it - prices vary a lot during different seasons - I try to stay here. It is convenient to everything, including the mall, and the rooms are very comfortable. Kudos.
October 31, 2012
Rated 5 out of 5 by Lisa60 This hotel has a great view and great service
I attended a conference at this hotel. I was pleased with the service and enjoyed the stay. The room was impeccable and the service was outstanding. I would recommend it to anyone.
November 21, 2012
Rated 5 out of 5 by wheatydog Excellent Quality
We stayed in the Westin Copley during college drop-off weekend. Check in was very quick, so was service to fix a problem with plumbing. Excellent location to shopping and dining.
September 5, 2012
Rated 5 out of 5 by MysticHermit Wonderful experience in a wonderful location
I loved the location of the hotel and how well maintained the rooms were. The staff were extremely helpful and I enjoyed staying at this place.
November 6, 2013
Rated 5 out of 5 by traveler09 Most pleasant staff
This hotel has the most pleasant staff.
Everyone is very accommadating. We like to use Westin whenever we travel and our experience in Boston reinforces our choice. Great job!
August 28, 2012
Rated 5 out of 5 by MSU27 Great location, terrifc access to the city, tremendous staff.
Great view from the 36th floor. Staff extremely helpful in meeting our every need. Wonderful access to the city. Many fine resturants within walking distance. We will be back!
August 6, 2012
Rated 1 out of 5 by MS45 The junior suite was just as a regular room
The junior suite was just as a regular room, not worth an upgrade I have used for it, no club lounge in the hotel
December 2, 2013
Rated 5 out of 5 by Nolechica My Preferred Hotel in Back Bay
When I need to stay in Back Bay, this is the most convenient place to be. I love having access to the T, the mall & a large number of restaurants all within walking distance.
December 23, 2012
Rated 4 out of 5 by skcc Great location
I was pleased with the location of the hotel, and the accessibility of the T, etc. The beds were too soft, so I may rethink staying at this facility in my future travels.
August 23, 2012
Rated 5 out of 5 by Boris53 I always choosing Westin
This hotel has has great location, very convenient for tourists and business.
Very professional staff and very good quality of rooms
November 11, 2013
Rated 5 out of 5 by kathy66 Location, amenities, service
The Copley Sq. location is handy to everything . THe fitness center, restaurants, hair salon and adjacent shopping mall are all superlative. Friendly and helpful staff.
August 29, 2012
Rated 5 out of 5 by bksk Great Location
We were celebrating our 25th anniversary and had a great view from the 36th floor. The attached mall/restaurants was a great feature since it was raining that evening.
August 16, 2012
Rated 5 out of 5 by grevin2 Hotel was Perfect
first time at this hotel - great experience especially enjoyed the staff (Darren) at Turner's - friendly and knowledgeable!
Room spotless - location great!
October 24, 2012
Rated 5 out of 5 by pish Makes working in Boston pleasurable
This was my first visit but I am looking forward to returning. The staff was delightful, food was tasty, and the bed cozy. Thanks for the excellent service and care.
November 12, 2012
Rated 4 out of 5 by TVKlipp Dependably Westin
Nice to stay with a chain of hotels that consistently fulfills expectations. Nice, clean, subtle touches and surprises - all predictably but pleasingly delivered.
September 5, 2012
Rated 4 out of 5 by agfan Very nice stay
Booked a last miinute points reservation on a busy weekend. Upgraded as SPG Platinum to a junior suite with a riverview. The remodeled rooms are fresh and great.
July 25, 2012
Rated 5 out of 5 by D1Orlando Great stay. Awesome staff
We had a great stay. The staff was very friendly and helpful. I will stay here next time I am in Boston. The view was fantastic and the bed was awesome.
September 9, 2013
Rated 4 out of 5 by Jeff64 Convenient Location
Really love the proximity to Newbury St as well as Copley Plaza for shopping. Restaurant selection is very good as well. Always enjoy my stay here.
November 19, 2012
Rated 4 out of 5 by Vika Whay happened to the amazing shower???
Great hotel but disappointed about the crappy shower head that was an even bigger disappointment since I was expecting the two-head one which is AMAZING!
July 2, 2012
Rated 5 out of 5 by patti49 Very accommodating
This hotel is the most accommodating hotel that I have used. Whatever the need was they were there to help.
Thanks so much for being customer focused.
October 11, 2012
Rated 4 out of 5 by Florida2012 Terrific, but.....
Excellent hotel with perfect location, beautiful room and view, and accommodating staff; however, during our 2 night stay, the room was never cleaned.
July 25, 2012