Rated 5 out of 5 by bschimpf Great hotel - great location
We have stayed here before and always enjoyed it. This stay was wonderful and met our expectations of a great facility, great staff and service and a great location. The bar is convenient and a pleasant place to grab a drink. Our meal at Turner Fisheries was outstanding, both food and service.
September 5, 2012
Rated 5 out of 5 by mich44 Great and comfortable stay
I think Westin's have the nicest beds and pillows. I'm always inclined to buy the pillows and mattress every time I stay there.
My only complaint about the hotel was the parking fee. I know parking in Boston can be steep, but guests should receive some type of discount for staying overnight.
November 23, 2012
Rated 5 out of 5 by Sandra021 Great night's sleep
I found my room particularly peaceful , not just because of the silence, but because of the calming decor. Also, the bed was very comfortable. I slept much better than I normally do in hotels.
May 30, 2014
Rated 4 out of 5 by Robert201212 boston near the ball park
I took the train from philly and arrived in boston near the holidays without reservations. i have stayed in the same part of the city previously and liked the area. the interconnected buildings, shopping and restaurants are nice in the winter.
Sarah at the front desk was helpful in finding me an amazing room. The.view of the city is spectacular from any room in the tower. There was a mature doorman who was very knowledgable and helpful. When I ask he was aware of some of the history of the hotel and area. My bags were checked to a different place and Sarah reccomended attached stores to help with my clothing shortage.
The drycleaning was helpful. But the staff was not aware of on site laundry service. There are times when i travel that the scheduled service creates difficulty. A pair of sneakers were misplaced during my stay. But overall, the location is reccomended for fashionable shoppping, baseball fans, great dining on several levels and an inspiring view.
A great place to stay!
December 25, 2012
Rated 5 out of 5 by sleighto Great hotel!
From the friendly staff to the beautiful room with a view (they upgraded us for being gold members) to the location, a short walk to Fenway and the amazing food at Bar 10, our stay was fabulous. This is an outstanding hotel representated by an amazing staff. We look forward to coming back!
August 25, 2012
Rated 3 out of 5 by Carlos911 Great location, not so good staff.
The hotel is increidibly well located as well as having perfect installations and very comfortable.
However, the service did not do justice to the hotel. I do not expect to be treated as royalty, but for the hotels fare the staff should be a lot more aware of their guests and their needs.
August 30, 2013
Rated 4 out of 5 by MnTraveler2013 Comfort & Great Location
The Westin family of hotels always provides comfort and luxury. I sank into the bed (in a good way) and slept well, with practically no noise from neighboring roomd or the hallways. And you can't beat the location, only two blocks from Newbury and connected to Copley Square via skyway.
September 24, 2013
Rated 2 out of 5 by lynn01 NO FUN STAY
THE FLOW OF PEOPLE TRAFFIC,FROM THE CURB,TO CHECK IN,WAS NOT VERY WELL PLANNED,UNDER STAFFED.
CHECK WAS VERY GOOD.(A)
WE ATTENDED A SOX GAME,AND HAD A COCKTAIL IN THE BAR(B+)
TRIED TO CONSULT WITH THE CONCIERGE-HE WAS CONSUMED WITH ANOTHER CUSTOMER.FORGET IT,AFTER A 10 MINUTE WAIT.(D-)
September 24, 2013
Rated 5 out of 5 by KayBee7 Great experience
Staff was fantastic while checking in! Room was quiet and comfortable.
June 23, 2014
Rated 5 out of 5 Great hotel. Boston Strong
Love this place. The staff is awesome, the facilities are in great shape and its dead center of then back bay. The marathon bombing was across the street which brings a little extra somber ness to the memorial next door but its really touching.
I would come back here again and again.
July 1, 2013
Rated 5 out of 5 by joel13 great location exceptional service
Hotel was upscale, clean, great service with attentive staff. If i could change two things they would be. one noise in hallway was quite audible in rooms, and bathrooms have no fan. Outside of that it was awesome and look forward to staying again. great locations and close to fenway.
September 16, 2013
Rated 4 out of 5 by pteng2871 Beautiful Room - housekeeping not so much
Beautiful room and view but housekeeping was not good. One bedspread had stains on it and when our room was made up, housekeeping did not even hang up the robe we used but wadded it up on the console. Did speak to the front desk and they took care of it. Overall very nice property.
June 17, 2012
Rated 3 out of 5 by LostBags Serivce was poor
Asked for bag to be brought from my valeted car and delivered to my room about at approx 11 am. Went to room after a very long day about 11pm and bag was no were to be found. Spent an hour to trying to locate my bag. Finally found in my car. It was never taken out. Very annoying.
August 20, 2012
Rated 5 out of 5 by joanzim This hotel has attentive personell.
This hotel is centrally located so you are able to walk to many attractions. They are large enough to accommodate large groups while at the same time giving couples and families individual attention.
May 20, 2014
Rated 5 out of 5 by HeatherS Comfy Rooms and Great Location
Located near restaurants and shops, as well as Boston landmarks, this hotel is great for business and tourism. I've stayed a number of times, and I always feel welcomed back by staff. Bar 10 is a great hang out and the connected mall gives you access to anything you might need!
September 23, 2013
Rated 5 out of 5 by Vanessa61 Lovely property
I truly enjoy the option to receive Starwood points in exchange for having housekeeping each day. My stay at Westin Copley was 6 nights. The staff was most congenial, the food good and the overall hotel lovely! The kind of accommodations I've come to expect from Starwood!
January 14, 2014
Rated 3 out of 5 by alex1988 great location
everything was great aside from the tv experience. the software that the tv uses is really slow to work with and also the guide doesn't give you any information aside from what the channels are. we also had an issue with the phone set that wasn't charging.
March 24, 2014
Rated 5 out of 5 by AKS6050 Another Good Stay at a Westin
We always enjoy staying at a Westin. The staff is always accommodating and the facilities are always centrally located and updated. The rooms are comfortable with all needed conveniences.
May 22, 2014
Rated 5 out of 5 by rita4534 This hotel has excellent employees
My husband got a cut on his arm trying to hold the elevator door prior to checking-in and from the moment we stepped into the lobby everyone was there to assist and they continued to follow up during the remainder of our stay. This was unexpected service and we will return.
September 15, 2013
Rated 4 out of 5 Friendly and Comfy
We enjoyed our stay at the Copley. The hotel is beautiful and very well maintained. The rooms were clean and very comfortable. The staff was always friendly and very helpful. Great location. Loved the hype bar 10 and the classy bar at Turners. Only drawback was the price.
November 27, 2012
Rated 5 out of 5 by Evelyn921 First Time Stay
We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return.
February 2, 2014
Rated 4 out of 5 by ron4339 Thanksgiving
Been comming to Copley Westin for 15 years every Thanksgiving for our Christmas shopping. Almost gave up as the hotel was going into direpair. Glad to see the renovations as they have modernized the rooms and upgaded the service and the staff was excellent to deal with.
December 3, 2011
Rated 5 out of 5 by CasualTraveler Great Hotel
I would recommend this hotel to anyone.
The Westin Copley Place's location, staff, amenities, and accomodations make this hotel a great place to stay when visiting Boston. I will stay here the next time I visit Boston. It is within walking distance of most attractions.
August 14, 2013
Rated 5 out of 5 by Newfie The hotel has exceptional qualities!!
All features that a traveller would wish for are available at the Westin Copley Place. From the room ambience to the fitness center, everything was exceptional.
May 29, 2014
Rated 5 out of 5 by Ziva This hotel provides a terrific experience
Everything about my stay not only met, but exceeded my expectations... from the excellent service I received upon arrival and throughout my stay, to the beautiful, clean and very comfortable room, to the convenient and lovely location. A big thumbs up for this hotel.
September 26, 2013
Rated 4 out of 5 by kelawai Conveniently located with efficient staff
Great location within walking distance to heart of Boston. Staff was well trained and efficient. There was a small incidence which involved other noisy hotel guests on our floor. The hotel security dealt with it professionally and got this issue resolved promptly.
October 15, 2013
Rated 5 out of 5 by bill1820 Exceeded my expectations
Beautiful view of the Charles River and Back Bay from our room. Hotel staff members were very accommodating when we asked for service. Enjoyed the atmosphere and service at Bar 10. I will stay at Westin hotels again and will recommend Westin to friends and family.
August 15, 2012
Rated 5 out of 5 by Meche12 Great Hotel, Great Location
We were at the Westin for our son's graduation from college. We had a great time at the Westin, The rooms had a great view of the city and the access to the malls was fantastic. It is located at a very central area, near the T and near fine restaurants and shops.
June 1, 2012
Rated 5 out of 5 by toothchick The staff was exceptional
Our room was huge and comfortable. The staff was very attentive and helpful. This hotel ranks in our top five and we have been all over the world! Thank you!
May 27, 2014
Rated 4 out of 5 by WC2013 Overall Great Hotel
The hotel was beautiful and the rooms inviting and comfortable. The concierges were very nice but the rest of the staff was average. The hotel hosts many events and there are many times it took a very very very long time to get an elevator to stop at our floor.
September 30, 2013