Rated 1 out of 5 by FMec Unacceptable service
We spent New Year's Eve and day at the Westin and were extremely disappointed by the service (or lack of it). We had to wait 1 hour 40 minutes for a room service order of dessert and next day another 50 minutes for breakfast.
A hotel of this caliber cannot have sub-par service.
January 3, 2013
Rated 5 out of 5 by De76 Stayed for a conference
I stayed at the hotel for a conference for a week in October. I drove in and arrived late. The valet was very helpful. We had a great check in. Everything in the room was clean. Everyone was eager to help and offer suggestions to go into the Savannah. I would stay there again!
October 29, 2012
Rated 4 out of 5 by jessicabur12 Spa is awful
I made an appt at the spa and showed up for it & they told me i never made reservations which i did and have to employees name i talk to. Bad experience. Not happy at all. It was my boyfriends bday & i reserved the couples massage & they told me they didnt have receord of it.
April 22, 2013
Rated 5 out of 5 by Arnold66 Wonderful Holiday
My husband and I went on a Stay- cation of sorts to relax and enjoy our beautiful city from another perspective. The Westin was a great experience. From our check in to check out everyone was very friendly and helpful. I look forward to our next weekend visit to the Westin.
September 2, 2013
Rated 5 out of 5 by FVAtl Very Accommodating
We stay at this hotel every 2 years. The service and upkeep of the hotel always meets our standards. The only inconvenience we have experienced is that the room at check-in is typically not ready, even after 4:00pm. However, the front desk was very accommodating this visit.
July 24, 2013
Rated 4 out of 5 by Richard Great Place
Internet was a problem day 1, Carrier had a block where 1 could not send pictures.
day 2 could not connect to internet. Problem was resolved. The bar could not get ABC on tv to watch playoff basketball game. Service in lobby bar was poor.
OTHER THAN THAT HAD A GREAT STAY
June 10, 2013
Rated 5 out of 5 by Henry70 Beyond expectations
We booked the hotel for a little anniversary getaway. Great room, great food and staff attentive, friendly and polite at every turn. We are loyalty customers with another hotel and not with the Westin, but could not have been treated better. We will return.
March 4, 2014
Rated 4 out of 5 by Elle Beautiful location.
We enjoyed the stay so much. Loved the water ferry. And Savannah is such a beautiful city. The rooms were lovely. I only wish we had known about the balconies attached to some of the rooms. I definitely would have requested a room with a balcony overlooking the river.
March 26, 2013
Rated 5 out of 5 by Kiki12 This hotel is Amazing!
This hotel from the moment you arrive to the moment you leave has phenomenal service! The staff were so professional, friendly and courteous. They made you feel very special! The amenities were top notch and amazing as well. I highly recommend staying at this hotel!!
July 13, 2013
Rated 2 out of 5 by bunnyjoon This resort needs work
The pool was not clean. Beige color throughout. Woke up with lots of throat soreness.
My bathroom floor leaked for three days. Nothing was done about it. Shoes and slippers were soaked.
Bottom sheet did not stay on mattress.
Low water pressure in cold faucet in sink.
May 10, 2013
Rated 5 out of 5 by Nick763 Customer Experience
Absolutely first rate staff completely focused on delivery of an exceptional customer experience. Loved our visit and have already recommended the Westin Savannah to family and friends. Savannah exceeded our expectations in virtually every way.
March 30, 2014
Rated 5 out of 5 by JohnRB60 Savannah
I would recommend based on the condition of the facility...excellent...and the quality of customer service provided by the staff.
June 7, 2014
Rated 5 out of 5 by Dresa This Hotel is and always will be exceptional
Having stayed at the hotel twice previously it was good to see things had not changed and that services were still exceptional- the Christmas displays were fantastic and we were sorry to miss all the other activities due to our short visit - will definitely be back
December 6, 2013
Rated 5 out of 5 by Happy This hotel is conveniently located and has excellent amenitites
The water ferry is a definite plus for this hotel! If you drive a car, once you arrive there is no need for you to move it until you leave. Beautiful views of the property are available if you upgrade to a river view room. I will definitely stay at this hotel again!
February 19, 2013
Rated 5 out of 5 by MAV22 My Stay
It was a lovely facility. My only disappointment was that I had reserved a deluxe river view and was put on the opposite side looking at the golf course and very little of the river. The funny thing was at check in the lady said hope you enjoy your river view room.
September 18, 2012
Rated 5 out of 5 by ANGC2020 This place is fantastic!
The Westin Savannah Harbor is a great venue. The rooms are comfortable, the staff is friendly, the beds are great and the food was exceptionable. I highly recommend the "bucket of wings" -- some of the best I have ever had. Great room, great food and great people!!
September 18, 2012
Rated 4 out of 5 by Bridge Wow factor here except spa
What a fabulous resort. Beautiful rooms, facilities, services and wonderful staff. I will be back. Spa was a bit of a disappointment. Overpriced for the hype you give it. No jacuzzi and spa facilities small and unimpressive for what you charge. But staff very nice.
March 14, 2013
Rated 5 out of 5 by Godman111 This hotel will spoil you
This resort is "a resort " with an excellent location, beautiful scenery, wonderful emenities , thoughtful staff and secure environment.
June 4, 2014
Rated 5 out of 5 by Fletch Wesitn Savannah
We stay at a Westin on almost all of our trips. The Westin Savannah was by far one of the best ever. From check-in to check-out the staff was incredibly friendly and helpful. The room was larger than most and the view of the river was beautiful. We will be back!
April 1, 2013
Rated 5 out of 5 by Ceedubb Very nice stay
My wife and I had such a great time here. Everything was perfect.
All the amenities were awesome..
Special thanks to the bartenders who were so friendly. The water taxi made it so convenient we didn't need to drive. We are looking forward to our next stay here.
August 26, 2013
Rated 4 out of 5 by Dee44 The staff was friendly and helpful
The staff was great at every request. The place was wonderful for our meeting, and sleeping. The only down side was a little time delay on occasion in getting ferry across to all the eating and sight seeing. But not unreasonable, and certainly worth the effort.
February 21, 2013
Rated 5 out of 5 by Daniel21 perfect getaway
I stayed here for the weekend before being deployed with the military and I truly enjoyed the resort amenies and the area attractions. the room was clean and staff was attentive to our needs. - the MOD Lauren B. was extremely helpful and attentive- great job-
June 22, 2012
Rated 5 out of 5 by TTBM Service
I left my sweater in my room after checkout. I left a message with security and received a phone call immediately. Not only did Steven himself go to my room and retrieve the sweater, he is shipping it home to me. Thank you for the ulitmate customer service.
February 24, 2013
Rated 5 out of 5 by Ronbaby13 What a find
For our 11th anniversary we made it a weekend...and brought our kids. What a spectacular time we had. Every aspect of this hotel is top-notch. I have traveled extensively worldwide for years and this hotel rates in the top 5 of any place I have ever stayed.
May 20, 2013
Rated 5 out of 5 by LNN6574 Nice place!
Good location. Great service.
June 21, 2014
Rated 3 out of 5 by travler2 lots f miistakes
commode ran all night, make up mirror didn't work, received a wake up call for someone else 45 minutes before ours. Ask front desk to deliver an envelope top a guest, was told i should call the guest
May 2, 2014
Rated 5 out of 5 by Darmel49 First Rate Friendly and Accommodating
The site staff was friendly, helpful, and very accommodating at all times. The room was wonderfully comfortable. The reservation staff was helpful and understanding when our conference and travel plans were delayed due to an unexpected snow storm.
February 3, 2014
Rated 4 out of 5 by ginsalias Nice hotel, thin walls
The hotel is lovely and has plenty of wonderful amenities. However, either the walls are thin or the connecting doors on the rooms are not well sealed. I could hear EVERYTHING going on in the room next door and this made it extremely difficult to sleep.
April 1, 2013
Rated 5 out of 5 by Ftz1 Lots of great services
Very nice stay- beds very comfortable as advertised- staff attentive and friendly- terrific eating facilities. One suggestion: provide coffee in the lobby/lounge area so guests do not have to wait in he Starbucks Cafe line just to get a cup of coffee.
September 2, 2013
Rated 5 out of 5 by willie Kindness
It was our 50th wedding anniversary, A bottle of champaign and strawberries came to the room, as well as at the brunch two pieces of cake decorated with "happy 50th anniversary". None of our friends sent them, it must have been the Westin . Thank you.
April 15, 2013