Rated 2 out of 5 by jr1010 The quality of the hotel has gone down
We have been going to the Westin Mission Hills for years now and have noticed the quality of the rooms getting worse each year. We really like the convenience of golfing at the Westin and enjoy the beautiful grounds, but you don't get what you pay for anymore.
On this last vacation, I noticed the bathroom had dirt and hair on the floor when we first got there. On the second day, after having been out and returning to the room in the evening, the room smelled like dirty diapers -- probably from the "family room" nearby and the vent situation? who knows but it was not pleasant to say the least. Also, the "heavenly" beds aren't as comfortable as they used to be.
Overall, I am disappointed and doubt we'll be returning.
November 30, 2015
Rated 5 out of 5 by Bordensbored This hotel is Beautiful.
Had the best stay. Steven's service upon check in was excellent! Can't wait to stay at the Westin again soon.
November 20, 2015
Rated 2 out of 5 by Jone123456 Good views and food but not room
This is my first stay as a gold member in SPG hotels. Views are good, food is good, people are good, but not the room. The facilities are old, air conditioner doesn't function in the first place, worst of all, me and my company felt quite itchy after we used the sheet, so we have some sanitary concerns.
November 9, 2015
Rated 5 out of 5 by Sheri23 Almost perfect!
Everything was great. The only negatives were the coffee and tea were not restocked on the second morning. Also I picked up the mini bar items and was billed for them. I did not realize they were pressure sensitive. My bill was adjusted.
November 7, 2015
Rated 5 out of 5 by DanJ Great golf course views
We enjoyed our room overlooking the 14th hole of the Pete Dye course, and the easy access to pools, restaurants, and the amazing views of Mt. San Jacinto. The morning sunrises and evening sunsets were spectacular! And the gentle desert breezes rustling through the tall palm trees created an atmosphere of total relaxation. Cannot wait to return for our next vacation.
October 24, 2015
Rated 2 out of 5 Disappointed
My wife and I were looking forward to a nice getaway in the desert where we could just relax. We found this property and though it looked good as we are loyal to the Starwood brand of hotels.
We had cashed in points for our stay, but on the way out to the hotel saw that the nightly price had dropped to a very resonable $119 per night. We figured it would be better for us to pay for the visit with cash and save the points for a future getaway.
When we arrived at the front desk and asked if we could do so, we were told that the nightly room price was $200 per night PLUS a resort fee. That was the first sign something was wrong.
We were put in a room that was very old, had unclean sheets, power outlets that half worked, an A/C unit that made enough constant noise to keep us up at night, a TV that occasionally got satellite reception, and a view of the parking lot. To make matters worse, we were woken up by the very loud sounds of lawn mowers right outside our window, which proceeded to last for about 5 hours, and included "popping" noises that sounds like gunshots.
I would be aware of all of these items before booking your own stay at the hotel. I don't know how other rooms are but this was our experience with this one.
October 19, 2015
Rated 4 out of 5 by Sumiteer Overpriced for what I recievedc
I called desert car rentals which was 4 miles away and was charged 50.00 for 5 short phone calls. It would have been nice if someone told me this. I would have used my Canadian cell phone and not have been charged nearly that. Does the hotel really pay that much for local calls in California? My other peave was $6.00 for one cup of coffee. My wife and I should not have to pay $12.00 for coffee at breakfast at Pizimini. The adult pool was nice and quiet which was excellent. The grounds are kept very nice. The overall stay was very nice, but i would not return because of a 50.00 phone bill.
October 16, 2015
Rated 5 out of 5 by Esmith1 Everything you want, nothing you don't.
Living in the heart of Hollywood, sometimes the hustle and bustle can get to be a bit much. It's for that reason that my lady and I decided to spend her birthday here at the Westin Mission Hills. Best decision we could've made.
You wouldn't believe the level of quality for the price. The staff, the room and the accommodations were all on point. I checked in with Adriana who was incredibly helpful throughout our entire stay. Dealing with her, we felt genuinely welcome upon our arrival and were so well taken care of over our three day visit that she felt more like a friend than an employee when all was said and done. She even got other members of the staff involved in helping me organize a little birthday surprise for my lady. That woman deserves a promotion, though that isn't to say that any of the other employees were any less helpful and benign.
Looking at my review writing history, I'm not shy when it comes to calling a business out if need be but I have no complaints this time around. Our room was beautiful, staff and guests alike were friendly and courteous, the grounds were kept clean, they're pet-friendly...... even the music playing at the pool was great. Night-swimming to 80s and 90s jams? Yes, please. This hotel has it all and at such reasonable rates. There's a gym, a spa, multiple pools, a great restaurant/bar, one of the top ranked golf courses in the U.S. and much more. We're already looking forward to returning early next year.
Next time you're in need of some R&R, definitely consider the Westin Mission Hills golf resort and spa. You'll leave with the sense of bittersweetness just as we did. Glad you came and sad to leave.
October 2, 2015
Rated 4 out of 5 by KDiaz1 Relaxing Oasis
The hotel was very large and the rooms are comfortable. The views are spectacular. I recommend the breakfast buffet, it was delicious. There is not much to do outside of the resort, but the resort has plenty to offer. Housekeeping accidentally took a pair of my shorts, and though they have not been accounted for, the staff seemed to be pretty responsive.
September 28, 2015
Rated 5 out of 5 by Ermias Great Family Resort
I love the options you have on site. My son was doing something all the time and it was relaxing.
September 8, 2015
Rated 4 out of 5 by NurseRN Repeat Customer
Really enjoyed our stay! Already recommended this resort to friends, family, and coworkers. We will be coming back next month as we had a great time. Love the pools and slides. Nice weekend getaway. Keep up the good work.
August 31, 2015
Rated 5 out of 5 by Pmglbat Staff
All staff in and around the resort were very courteous and polite, but a special mention has to go to Mayola who we met in the fireside lounge , she made us feel so comfortable and made our vacation so much more memorable also must mention Roberto in the bar who helped out with information around Palm Springs. Also Jose Luis and Luis at breakfast nothing was a problem and always very helpful
Thank you all
August 28, 2015
Rated 5 out of 5 by Gfarmer Relaxing Stay!
I spent 3 days at the Westin Mission Hills Resort and had such a relaxing getaway! The Las Hadas pool was great - not too busy mid-week, eith plenty of towels and drink service Friday afternoon. I also had a service at the soa, which was professional and relaxing. The spa is beautiful with lots of amenities. The room itself was kept ckean and comfortable, nothing beats the Westin beds! Everything was perfect, the staff friendly and helpful.
August 25, 2015
Rated 5 out of 5 by Sophia25 Loving it
Love love the hotel we had a good time staying there you guys are amazing thank you so much we will definitely come back .
August 21, 2015
Rated 5 out of 5 by luv2golf great time
Stayed for 3 days. The staff was great. Check in was very easy. There was always a shuttle driver asking if we needed a ride to go anywhere. Used the spa for a massage and facial. Was never pressured to buy anything. I would go back again. Had a great experience. We were there during the week not as crowed as the weekend.
August 12, 2015
Rated 5 out of 5 by Jetsfan1 Icon in the Desrert
Stayed many times before, always great grounds, and wonderful staff, but there is a noticeable difference in the activation of the resort with extraordinary Kids fun programs. This summer all the bars around the pools are open with very pleasant staff, entertainment in the lounges. They harvest their own honey from their own proprietary Bee Farm. On premise take out, great gym and much more. If you haven’t been in a while it’s well worth returning.
August 11, 2015
Rated 5 out of 5 by kenneth57 must stay
I like everything about our room , large room ,two queen bed ,large bath area.nice tub and shower one one the best rooms i ever had and I stayed at a lot of motels.
June 29, 2015
Rated 2 out of 5 by Unsatisfiedclient Hotel needs improvement
All pools had dirty water. Certain staff members at pool, coffee shop, front desk and valet were not professional . Hotel was very stingy with supplying additional shampoo and lotion. Some room and pool towels were raggedy. Hotel rooms and certain facilities need a facelift.
June 24, 2015
Rated 5 out of 5 by VBOS Our favorite resort!
I have stayed at this resort several times, and I have always been satisfied with the service and overall experience. I chose this resort to propose to my fiancee in February of this year, in part, because this was the very first place we traveled to when we started dating, and we she absolutely loved it.
The grounds are absolutely amazing, and there are plenty of things to do in the area. This is, by far, our favorite SoCal resort. We cannot wait to go back in July, and enjoy 5 relaxing days at this beautiful place.
June 8, 2015
Rated 4 out of 5 by Couple123 Relaxing Stay
My husband and I had a relaxing time at the resort. The bed and linen were comfortable and the room was pretty clean. The staff at the front desk and concierge were very helpful as well.
June 1, 2015
Rated 2 out of 5 by Ijoseph Loud and not relaxing
From the noise outside and the noise upstairs throughout the night to the freezing cold pool this was not a pleasant experience. This property needs a major update
May 25, 2015
Rated 3 out of 5 by Lcook Underwhelmed
The condition of the grounds do not meet SPG standards. The interior of our room was very nice, but upon entrance I was confused and thought we were at the wrong hotel. Upon check in I was recognized as a Platinun 5 Star Elite member. I asked if there were suites available and the clerk stated, "We do not have suites at this location." How disappointing, the front desk lied as suites are posted online. She did not say, "There are no suites available." This property has so much potential, but the exterior ares need updating. The SPG program does not provide stated perks.
May 25, 2015
Rated 1 out of 5 by Jess12312 Less than expected
Poor overall leisure stay, will not return.
May 17, 2015
Rated 5 out of 5 by Elijones How to make things right.....
We checked into this hotel for a nearby golf tournament. 2 Adults and 2 Kids. We were trying to save money by booking a double occupancy which is just fine for us a short get away weekend. Evening came after a great day of golf, about 10 pm, the people above us decided to throw a pre-wedding bash which quickly went from quiet to riot, including huge plumes of weed coming down through our patio doors. After calling security and my husband talking to the rowdy guests it quieted down. Not wanting to go through the same thing the next night we checked with the front desk. They were so understanding and apologetic, it wasn't even their fault, they really took care of us. Moved us to a suite which the kids thought was great and then delivered a Kettle One Bloody Mary Service on the house as an over the top gesture. What started out as bad experience was a wrong that went way right!! Not to mention my youngest forgetting her favorite swim suit drying on the patio that was turned in by housekeeping and is now being mailed to us. We have stayed at other places in Palm Springs but not ever again. We definitely will be back!! Westin won us over!!
May 5, 2015
Rated 5 out of 5 by 2015travel Great get-away!
What a wonderful property! Spent a mom's weekend and had relaxing time. Beautiful property, close to Downtown Palm Springs. Perfect resort for relaxation, also ideal for children. They had movie night while we were there. Really exceeded my expectations.
May 1, 2015
Rated 2 out of 5 by Tracy52 Customer service lacking
Room was not available when arrived. Had to stand in line again to pickup key at 3:30. Didn't have two queens available. Coffee maker in room was dirty. Toilet backed up and needed to call maintenance to fix. Food at happy hour and by the pool was not good.
April 28, 2015
Rated 2 out of 5 by Iwins This hotel disapoints
When you have 30 min to eat your bkfast or your chairs at the pool are taken away leaves it far from a great experience
I would never put my family through this again
The worst vacation
April 15, 2015
Rated 1 out of 5 by MRapp Horrible checking process and room
I'm writing this as a 15 year Gold Member and previous Platinum member. When making this reservation I requested a bottom floor room next to the pool and a grassy area for my small children as well as early check in. I tried checking in at 12:30 and was told room was not available. After 30 minutes room became available and turned out to be furthest from the pool and facing a parking lot. ( perfect for little kids :( ). I kindly asked to switch rooms per my original request and was told a room was available. After five phone calls and two hours of waiting, I was told multiple times that an attendant would be bringing me new keys and assisting with the relocation. This never happened. The hotel is on a large property and requires driving to the front lobby. After multiple attempts and no assistance whatsoever, I drove to the lobby to get help from a supervisor at the front desk. Ms McMillan assisted me by giving me my new room keys and a $30 meal credit. That equates to $10 per hour of my 48 hour vacation. I went back to my room with my children and to my dismay she removed my old room key so that I could not transport my old luggage from my previous room to my new room. Back in my car we all went to get yet another key to gain access to the old room. Complete disaster. 3 hours and 45 minutes later settled into room. This is the first Westin review I have written in well over 15 years of membership. Completely disappointed!
April 10, 2015
Rated 5 out of 5 by Paul Great/Relaxing Vacation
We picked this place because of the location and reviews. I will say, the hotel and amenities exceeded our expectations. The grounds, lobby, facilities, and pools are very well maintained and very nice. We walked around and honestly forgot we were in the middle of the desert.
The staff is superb. The place is so large, we got lost the first time walking to the main pool. A maintenance worker not only pointed us in the right direction, but offered my son and my wife a ride in his maintenance golf cart as he was heading in that direction. That to me is what customer service is all about.
This place caters to families and adults. There is plenty of activities to do in the pools. You are also close enough to shopping and dinning that you don't have to necessarily eat in the hotel if you don't want to. The resort fee is a little high, but to be expected as the property is very well maintained and I would suspect that is the reason why. The food options are also typical hotel prices with all the usual fees and surcharges. We avoided eating in the property because there are plenty of options to dine elsewhere that are more affordable.
We will certainly come back!
April 5, 2015
Rated 3 out of 5 by golferef Tired Rooms
My wife, teenage daughter and myself just completed a 6 night stay at this hotel. While the public areas were fine, the rooms are in need of refurbishing.
We had two connecting rooms. In our room, our "heavenly" bed had a significant sag on one side which meant that my wife and I could only sleep comfortably on half of the bed. The refrigerator in our room was broken and appeared to have been so for an extended time as the control panel looked gouged. While they did replace the refrigerator one has to wonder how they had not seen this previously.
Both of our room showed considerable wear in the bathrooms to the point that the floors looked dirty and had significant black marks.
The public areas of this hotel were fine and the staff was friendly and the setting is very nice, but as an SPG gold member I have come to expect more from the resorts that carry the Westin name and this facility did not meet those expectations.
March 24, 2015