Rated 4 out of 5 by cra8b Staff issues
Needed extended van CAB for 3:40am pick-up of four to airport. Repeated requests at desk before one staff acknowledged plans to reserve CAB early for us. That morning ~ 3:10am took one bag downstairs to remind staff at desk and request use of cart for other bags in room. Staff said that they would order person to assist us in room to bring bags down and get CAB. Return to room cross path with two "women of the evening" departing a room on our floor. Waited till 3:35am, still no bellboy, went back downstairs, staff tracked down assistant manager to get bellboy for us. Family beginning to transfer bags downstairs since bellboy so slow. Then no appropriate CAB at door for us and bellboy clueless as to size of cab needed or why cab not requested earlier for us. While waiting at curb, one small cab arrived and guy and gal upset with bellboy that they could not just walk into hotel to "get a room" for the night after wild party night on the town. Glad that our family members are of age so that local traffic of hotel by wild crowd was not an eye opener for kids. Nice location, however not my hotel of choice in future visits here.
September 6, 2014
Rated 4 out of 5 by Alltaken2014 Group Stay
We enjoyed the Westin Bayshore. A group of us had a cruise and then stayed afterward. The staff was incredibly polite, accommodating, and kind. The brunch was delicious with lots of variety. The servers were very attentive. Our beds were very comfortable. My only complaint is that the room could have been a bit cleaner. The walls hadn't been wiped so stains remained from previous guests. All in all it was a great stay and I would definitely recommend and return.
September 3, 2014
Rated 5 out of 5 by MacJ20 Staff
I arrived at the Westin without my luggage, and it didn't catch up with me for 24 hours. The young lady at the desk named Ayla was such a comfort! She talked to the airline, found a store that was open (on a Sunday night), and even found me dry socks! Kudos to Ayla and to Westin.
September 5, 2014
Rated 5 out of 5 by jeter1 local phone call charge
Your charge for a local phone call was petty and ridiculous. Attempted to eat in your restaurant but was told there would be a 15 minute wait even though there were many empty tables. we went else where
August 23, 2014
Rated 4 out of 5 by Canmore77 August 23 & 24, 2014
Everything was excellent, until our last afternoon... after a long day of exploring the city my boyfriend & I came back to relax by the pool - it was busy, but that was fine - we asked the server working the pool deck if we could order a drink as she was also taking others orders and her response was "I am too busy right now, you can go into the bar to order", she then continued to take others orders... my boyfriend went into the bar where all the staff were looking at one persons cell phone, he asked if anyone was able to assist him and he was told that he has to order from the server outside, when he explained he was told to come in here they didn't seem impressed. This is not normal Westin Hospitality, but I feel you shoul dbe made aware - this took place between 4 & 5:30pm on Sunday August 24th, 2014.
September 2, 2014
Rated 5 out of 5 by Carlacars LOVE THIS PLACE!!!
Beautiful location overlooking Coal Harbor, a seaplane terminal, lots of little boats and a few big ones. Saw a couple of seals swimming in the water nearby, lots of ducks and four swans in Lost Lake, a part of nearby Stanley Park.
August 20, 2014
Rated 2 out of 5 by GuestAug14 Far from expectations
In August'14 I traveled a lot across US and Canada and stayed at many hotels. The Westin was the worst experience. Westin Bayshore Vancouver asked 199CAD per night without tax and offered: no Internet in room, weak Internet in the lobby, uncomfortable and unhealthy very soft beds, frequent maintenance visits during the day, food of poor quality, charges to my credit card which the stuff could not explain. Enough to be far from expectations.
September 1, 2014
Rated 5 out of 5 by donanka Lovely Hotel in a Great Location
Our recent stay was for 2 nights prior to a cruise and we were very pleased with the accommodations and location of the hotel to restaurants, tours, and Stanley Park. We were also pleased with the year of birth special that was being run, which gave us a better rate compared to the CAA rate. We would definitely recommend this hotel.
August 5, 2014
Rated 5 out of 5 by travellingmama Great location and staff
The Westin Bayshore overlooks Coal Harbor and is adjacent to Stanley Park. Staying there makes walking anywhere downtown easy. I interacted with a number of staff over our stay there and they were all, without fail, warm and helpful.
August 18, 2014
Rated 5 out of 5 by Myrna49 Fantastic stay at this hotel!
I stayed here for a conference and my expectations were exceeded! Gorgeous room with a view of the harbour, beds that were incredibly comfortable and wonderful staff! Top notch hotel!
August 17, 2014
Rated 5 out of 5 by dooner Great hotels are based on great staff
Moving beyond the beautiful setting, the wonderful views, and the great food, this place has a staff that is a step above even others in the Starwood collection.
August 17, 2014
Rated 5 out of 5 by LL432 Great Staff
I was pretty distraught after my flight home was cancelled and I'd spent over an hour on the phone to get booked on a new flight the next day. Sam at the front desk very kindly and calmly booked a last minute overnight stay for me at a different Westin which offered a cheaper room rate for my unexpected extra night in Vancouver.
August 13, 2014
Rated 5 out of 5 by RoxieB Fantastic hotel
Our stay was incredible! The hotel is very well located in Vancouver and the view was breathtaking! The staff was excellent, courteous and responsive. Both restaurants were wonderful and we especially enjoyed the Seawall restaurant.
August 12, 2014
Rated 5 out of 5 by JerryE14 Excellent stay to celebrate son's birthday
My son and I came to Vancouver to celebrate his birthday and we had a wonderful time at the Westin Bayshore. This was his first trip to Vancouver. The staff, service & facilities at the hotel were excellent. The front desk manager, Jake, was outstanding and particularly helpful in a number of areas.
August 10, 2014
Rated 5 out of 5 by mcle6923 Gorgeous!
This hotel was beautiful. The property itself was great, but the location was the best inVancouver! We loved it.
August 11, 2014
Rated 5 out of 5 by Capehorn19 This Hotel has everything
Great views, Great Rooms and service would highly recommend this Hotel to all.
August 11, 2014
Rated 5 out of 5 by PaulPong Great hotel for many reasons!
Stayed at the Westin Bayshore for 1 night after a cruise and could not be happier with my choice. This property is great for all the following reasons:
- Great location. Access to trail, walkable to points in town.
- Friendly and responsive staff. We had a few request and all were met quickly and without hesitance. Staff was friendly and accommodating.
- Heated pool. Pool was heated which allowed for comfortable swimming in the chilly Vancouver air.
- Room and bathroom was comfortable and well appointed.
Overall, our stay was enjoyable and what I've come to expect from the Westin brand.
July 23, 2014
Rated 5 out of 5 by Mmaso True excellence is found in your staff
During my stay at your hotel all the staff were willing to go above and beyond to make sure I was looked after. Front desk staff made sure I had everything I needed and recommended things I had not considered. The maid realized that I was suffering from a brief illness and returned with herbal tea and gingerale to make sure I was OK. I am told this is what you do. Caring for your customers like this is what sets you above the others.
June 18, 2014
Rated 4 out of 5 by TessL I enjoyed our stay
The hotel has a premier location: Coal Harbor, where everything is in close proximity like restaurants, Sea Wall, English Bay.
Being a gold member, we were upgraded to a harbor view room. My only negative experience is that the TV remote control was not working. We had the remote control replaced, but the replacement unit stopped working again the following day. The hotel's TV does not work without the remote control, so it was a hassle to call and have a replacement again. Also, the lamp on the console did not have any light bulb. So it was dark looking at the mirror. I did mention about the missing bulb to housekeeping so they can put one on it.
Over all, our stay was satisfactory and will return again given the opportunity someday.
August 17, 2014
Rated 4 out of 5 by Washington12 Great location
The hotel was nice, clean and welcoming. We enjoyed the many amenities offered right on the property. The location was amazing with plenty to do within walking distance. We found the poolside and bar service to be a little disappointing. The internet and parking rates were quite expensive as well as the restaurant prices. We did like the healthy options on the menu and the restaurant staff at breakfast was great. I was not pleased with how far away the parking garage was and that I had to walk through the smoking section with my child every time I went to my car. Overall, the location of this hotel wins and we would stay here again.
July 9, 2014
Rated 4 out of 5 by Trailrunner89 Incredible Location
Waterfront-Stanley Park-Downtown-What more can you ask for. This hotel has 24 hr room service which we needed due to our late arrival, they also let us check out a bit later, I had 2 very tired teenagers to get moving. I was able to go for an amazing morning run at Stanley Park, they have directions right in your suite with a running route! Starbucks downstairs and restaurant, swimming pool. A great place, was worth the extra money to stay here.
August 20, 2014
Rated 5 out of 5 by arabidopsis Westin Bayshore
We spent a week at the Westin Bayshore-we stayed there before 2010. The remodeling and additions really impressed me.
The Tower rooms are very nice, spacious, comfortable with great view of the bay and Stanley Park. The staff were very friendly, helpful-the registration staff acted as "concierge" that really was extremely helpful. We spend several weeks at the Moana Surfrider on Waikiki Beach and the Westin Maui Resorts every winter-I would say the staff here are far more friendly, and really seemed eager to help any way they can. They also acknowledged me as a Gold member and offered upgrades to the rooms and other amenities-never happens at Hawaii.
August 3, 2014
Rated 4 out of 5 by Andypm Harbour View
I was disappointed that the harbour view was just that of the end of the harbour and was mainly of the tower block rooms
August 21, 2014
Rated 4 out of 5 by Kathy11 Loved the pool and the staff was very nice
The service was excellent and helped us out with our cell phone issues. Everyone who worked as waitstaff at the conference was wonderful. The location of the hotel was perfect, and close to everything in town
The hotel elevators were large and clean and the guest room was large enough for us to be comfortable in
August 19, 2014
Rated 4 out of 5 by Go1201 I loved every second
If you want comfort and go for a jogging, this hotel is for you.
August 20, 2014
Rated 5 out of 5 by Ktmajuri6 Vancouver, BC Stay in September 2013
Our stay at the Westin Bayshore was fantastic. We have wonderful bay views of the Harbor out our windows that slid open. Stanley Park where you can take a great bike ride was a walk away. Gas Town is an easy walk for dinner and shopping. The hotel staff was top notch. I can't say enough about the staff, extremely knowledgeable of the area and the most friendly I have met at any Westin. They have set a great standard. Great stay!
September 14, 2013
Rated 4 out of 5 by Nicky71 Loved the hotels location!
This hotel is right next to Stanley Park and near Robson Street. The location couldn't be better. I can't wait to come back to this hotel!
August 20, 2014
Rated 5 out of 5 by csebring Great stay in Vancouver
We had a wonderful time in Vancouver over the New Years holiday. The room was beautiful, view from our room was outstanding and the staff was very courteous. The usual concierge was on vacation while we were there but the other staff was very helpful when it came to restaurant recommendations and information about local skiing. The room was wonderful - the Heavenly bed was amazing, the view was also stunning. It is a little off the beaten path, closer to Stanley Park then the Gastown and Yaletown areas but we really enjoyed trying restaurants on Denman Street - highly recommend the tapas spot, Espana. Our trip to Vancouver was incredibly memorable!
January 3, 2013
Rated 4 out of 5 by BISTE65 The hotel with the best location
This hotel is the only hotel with a true harbour view location. There is no road between the hotel and the waterfront. Moreover it is well located next to the Stanley Park and this is an extra USP for the hotel. Everything is in easy reach and walkable. The hotel is blessed with a nice pool area and the interior design and colors give are well chosen. Furthermore I can state that the bathrooms are size wise bigger as some of the competitors and if you're staying in one of the habourview rooms you are blessed with a fantastic view. There were no bathslippers in the room and neither was there any showersoap in the room...only conditioner and shampoo.
July 31, 2014
Rated 5 out of 5 by MHT94131 A Welcoming Vancouver
Everything was well done - from the warm greeting at the door to platinum recognition by staff. We had a top floor upgraded room with an ideal view of the mountains and harbor and an outside deck. It was especially lovely being on the seawall with easy bike access and a fast stroll into downtown. We loved our "continental breakfast" perk -- access to the cold part of the buffet spread. Fabulous spa experience too. What a warm, welcoming and very comfortable way to experience a fabulous city. One warning -- there seem to be lots of guests for a single night before boarding an enormous cruise ship.
July 7, 2014