The Westin Savannah Harbor Golf Resort & Spa

  • 1 Resort Drive
  • Savannah,
  • Georgia
  • 31421
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 696 reviewers.
Rated 2 out of 5 by Needs Improvement We have been attending many conferences at your hotel for years. With issues concerning room temperature though out my stay and only resolved until my last night when I was switched to another room at 2:00 a.m. when it was within 5 hours of my departure was ridiculous. Your maintenance personnel never came to my room to fix the air conditioner after a front desk manager had put in the request. A period of roughly our hours had passed and I went back down to the front desk and asked for another room and moved all of my belongings to that room at 2:00 a.m. I was told that I would get two nights credit by the night desk manager which was not honored at my checkout lair that morning and a less than satisfactory offer was made by the person at the front desk that morning. This was ridiculous in light of what I had been thru for the last two nights of my stay at your hotel. August 3, 2014
Rated 5 out of 5 by Birthday Celebration Our daughter surprised me for my birthday with an overnight at the Westin Savannah. It was phenomenal! The hotel was the best I have ever experienced. The staff was very attentive and informative. We thoroughly enjoyed our stay and highly recommend this resort. August 5, 2014
Rated 1 out of 5 by This facility is past its prime Check in took 26 minutes at 6pm on a Wednesday night. the food was below average. the bar closed way to early when we had 26 people still wanting to sit around and talk. August 4, 2014
Rated 5 out of 5 by Wonderful Experience Great time at this property, not the first thing to complain about. Staff was great, room was great, grounds were great... perfect stay. August 4, 2014
Rated 2 out of 5 by Very disappointed~ inconsistent service We were SO excited to score reservations at the Westin since I was under the impression that it was one of the best places to stay in Savannah. The service was shockingly poor- from the valets to the concierge. Now, not every concierge was lacking and not every valet was slack, but that's what it made it even more frustrating~ it was inconsistent. The valet station was often unattended in the morning and we had to go searching for them. Even after calling for our car! We believe in tipping well for good service, but we do not tip when the valet hands me, the woman, the keys and says: "Your car is over there, ma'am." We needed towels so we called housekeeping. 2 hours later, we had to call again. We did not have a room service menu and wanted to order so we went downstairs to the lobby to ask the concierge for one. She didn't have one and couldn't find one. So, she said she would send one up to our room. 5 days later when we checked out, we still hadn't heard anything. The pool~ the part I look most forward to on a vacation~ was an off-color and dirty. This was the biggest disappointment. We would never stay here again and we would never recommend it. August 3, 2014
Rated 2 out of 5 by poor front desk problems on arrival. No one at desk had any info of reservation being paid in full after I showed proof of payment. Kept wanting another credit card. no vending machines in hotel. I asked for room with balcony overlooking river and front desk said ok heres your room and it was not what I had asked for when making reservations over a month in advance. The final bill was a extra 125 dollars over original cost and did not use any other hotel facilities. July 31, 2014
Rated 2 out of 5 by staff not pleasant This hotel is beautiful and luxurious and has every thing you might want, but because of staff we would'[t stay here again or recommend it. August 2, 2014
Rated 5 out of 5 by Always a good experience I have been attending a law enforcment conference here for years now and the guest experience is very consistent. My only criticisim would be regarding service and food quality/options at the Aqua Star. Service is too slow and this year we only had the buffet option which was cold hamburgers and hotdogs. Leave those menu options available and perk up that staff. July 31, 2014
Rated 2 out of 5 by Not Impressed This was disappointing. To start off we entered our room and unloaded, there was a used plastic fork under the desk and hair in the bathroom. Since I knew the hotel was sold out I just let it go. Later that night my child played on her knees with the Barbie on the bench, when she stood up her legs from her knees to her toes were BLACK. It was disgusting. Then our refrigerator didn't work. The pool is cloudy looking (others at the conference told me this was way better then the last two years). The "KIDS MENU" at the pool is a joke- tuna melt, fish tacos, etc...... nothing a kid would eat. There should be chicken fingers or a turkey sandwich. Overall the hotel is starting to look run down upon a close look. July 24, 2014
Rated 5 out of 5 by The river is wide We loved having the free ferry to historic Savannah. Used it daily. Even more we loved the day trip by boat to Bloody Point on Daufuskie Island. Played golf every other day at the hotel course and the Troon card was a good value. Parking was easy! July 30, 2014
Rated 5 out of 5 by Great Hotel With Great Service Could not have asked for a better stay. Everything was perfect. Great staff and great facility... July 31, 2014
Rated 3 out of 5 by Pretty disappointed Just not the luxury Westin I came to expect. Parts of the building smelled like gas/sewage. Food service at the Midnight was so slow food was cold, if you were at the pool you got served quicker. The Starbucks in the hotel closed for the day (Friday) at 2:00 PM! If you wanted to go over to the town via the water ferry you could be waiting 2 trips before you make it on, happened to us twice and we had reservations we missed. July 28, 2014
Rated 5 out of 5 by Attendee Excellent property. Plan to bring the family back for a stay. July 31, 2014
Rated 3 out of 5 by Great location, service lacking Excellent location, facilities very nice, but overall service levels not close to those experienced at most other Starwood properties. Excellent bell staff. Front desk, restaurant personnel were very slow to respond to all requests. Front desk personal were rude and unconcerned with meeting our requests. We did not get room serviced one of the three days. Wait time in the restaurant for drinks, food, etc. were way to long, with personnel there admitting they were very understaffed. I would not recommend or stay here again. Very disappointed that I used 3 suite night upgrades and points to stay. June 28, 2013
Rated 4 out of 5 by Nice Visit Facility was very nice, but no one ever really explained the layout and how things worked such as the free water taxi or where some of the facilities not in the main hotel were. Parking also seemed more impacted than it should have been July 29, 2014
Rated 5 out of 5 by Experience This hotel is conveniently located and has the most wonderful view of the river and the city of Savannah. The amenities are outstanding and the staff were all very accommodating. We had a deluxe room on the river and the oriel type windows were great for viewing the river activities as well as the pool and the river taxi's comings and goings. Would hightly receommend this hotel to my friends. July 27, 2014
Rated 4 out of 5 by this hotel has great view of citywayn the overall stay was fine the only problem was someone used my room number in restaurant to make a charge no one checked to see if this was me the problem was corrected July 29, 2014
Rated 5 out of 5 by Enjoyed the Midnight Sun Bar our server Our conference held there was very comfortable. The food served was good. July 29, 2014
Rated 5 out of 5 by our stay this was the second time in a month that we stayed in this hotel. we had a wonderful and relaxing time. the pool was great and the dinner was over the top. the room was really nice, but the house-keeping left us disappointed. from the first night and throughout the rest of our stay, we noticed the general neglect regards to clean. no soap. gels or shampoos/conditioners or body lotion the entire stay. and the bath tub really needs replacing. July 26, 2014
Rated 5 out of 5 by The Staff went out of their way for us We arrived after 3pm EDT -we were hungry -looking for sandwich for a late lunch -we were directed to Golf Pro Shop- even though the kitchen help was leaving, Ms Carol Combs had them to serve us -we had a wonderful time during our stay! July 28, 2014
Rated 5 out of 5 by Fantastic We were there for the Smith Trade Show and were, in the words of my wife, "beyond impressed". We have traveled extensively through the years, and we would rank our time in Savannah right up there with the best! We shall return!!! July 28, 2014
Rated 5 out of 5 by I love Westin hotels! You have to experience this Westin in Savannah to believe it. It has every thing you could WISH in a hotel. Truth be told, it was more like a resort than a hotel. I am usually not a fan of hotels in major cities, you overpay for a tiny space. Even suites in cities are tight in comparison. Not this place, the grounds were beautifully maintained & they offered every thing you could think of. The only downside is the check-out & check-in process are so slow. And the people working the desk could care less that you just waited a 1/2 hour in line. In this day & age, that service should be streamlined a bit. June 22, 2014
Rated 1 out of 5 by Bad hotel I am a platinum Starwood member. This was othe worst hotel in their line that I have ever stayed at. The food and beverage staff was was not helpful , slow, and rude. The rooms were not as clean as they should have. The front desk was slow to respond. I was there on a Holiday weekend. It was like they had there B staff working. May 27, 2014
Rated 2 out of 5 by needs improvement not enough staffing-slow check in, incorrect billing, over charges, non responsive accts rec July 28, 2014
Rated 3 out of 5 by DISAPPOINTED The room and hallway leading to room had a musty smell. The linen on the bed was stained and housekeeping did not thoroughly clean the room. I am very disappointed in the fact that I am stickler for cleanliness and this is suppose to be a 4 star hotel/resort and I felt cheated having used my SPG points for this quick getaway. I requested clean linens and I'm certain there is a red flag on my account. Having to come in and deal with this after traveling was not what I was looking forward to. DO BETTER. July 23, 2014
Rated 2 out of 5 by Good hotel except for house keeping Our stay was very enjoyable except for a problem getting house keeping services despite asking for it a number of times. Even after speaking to a manager we did not receive housekeeping until we spoke to a manager a second time. When a hotel charges that much money per night it should be able to clean a room without being asked three or four times. July 26, 2014
Rated 5 out of 5 **Local** Staying at the Dock on my boat Overall we LOVE going to the Westin Savannah Harbor for a Staycation. We usually utilize both the hotel rooms and the marina. At least once a year and sometimes twice or three times, my family and I get away to the riverfront and enjoy the dock, Spa, pool, dining, and service. That's what has brought us back year after year, the great service. We love the scenery too, beautiful historic River Street, sunsets behind the bridge, beautiful golf course, ships and tugs passing by, great dining, cabana by the pool, etc. Having stayed on our boat at the docks on both sides of the River, we enjoy more privacy for boaters on this side. You can still be a part of the excitement across the River by hopping on the ferry to River Street and City Market (short walk away) to eat, bar hop, shop, people watch, etc. Tip - First Fridays and holidays afford hotel and marina guests a front row seat to fireworks and staying at the hotel is a huge plus when you factor in traffic heading back home for locals! There were a few changes this past year and pool/marina service came down a couple of notches. Nothing earth shattering, but when you are used to a high level of guest service year after year, it's disappointing to have a blah experience. Nonetheless I return with 11 close girlfriends in two weeks and am looking forward to another great time! July 28, 2014
Rated 5 out of 5 by THE WESTIN = a luxury impression in combination with a modern style It was an honor to stay in a such a globally influential hotel. Your staff is consisted from energetic persons who seem to seek new challenges and they are contributing to your company’s success. It was very exciting and wonderful opportunity for us to spend time in your hotel and we shall definitely come back. Thank you for the great welcome, amazing comfort and politeness of your staff. So clean, fresh and paying attention to every small details is so important. We travel so much world wide and we can choose your hotel on top 5 we have been. Keep the great work! The only thing was that you should include the breakfast for SPG guests. Thank you and see you soon!!!! July 13, 2014
Rated 5 out of 5 by Great location! Loved the Ferry to Savannah! We highly recommend this Hotel for so many reasons! July 27, 2014
Rated 3 out of 5 by Resort Fee Unnecessary The reservation never indicated the resort fee that was found on my bill when I checked out. When you come to a conference, you are not here for fun and games. July 26, 2014
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