Rated 5 out of 5 by Rosabella Family and friends
Loved the place rooms very clean staff and area restaurants were great.
July 19, 2014
Rated 5 out of 5 by geehosaphat Nice room, good location
Enjoyed our one night stay, will stay again,
clean, well maintained, comfortable.
Did not however appreciate noisy delivery trucks in the back of hotel,in the morning.
July 18, 2014
Rated 5 out of 5 by Janice30 Loved this hotel
We had stayed in the village before but wanted to stay somewhere different this time.I had checked the reviews on line and they were all positive.I had asked for a pond view and a quieter section of the hotel and they gave us just that. Our room was perfect and the staff was very friendly.It was also nice that we did not have to pay for parking but it would be nice to have free coffee in the lobby in the morning as I had to pay $10.00 for two coffees which I thought was a bit extreme.I would recommend this hotel for many reasons.We can't wait to go back.
July 13, 2014
Rated 5 out of 5 by rewardtime4 EXCELLENT HOTEL
Janet at front desk was most helpful regarding a minor mixup in reservations.
All front desk and staff were very courteous and helpful.
July 17, 2014
Rated 5 out of 5 by RichardT Friendliness
This hotel has very friendly staff!!!
July 17, 2014
Rated 5 out of 5 by Char27 Comfortable and Convenient
Love the kitchenette & pool.
Restaurant in hotel not great and overpriced.
July 16, 2014
Rated 5 out of 5 by Cathy1515 Clean and spacious
The 1 bedroom suite was spacious and clean. The hotel was close to all the Blue Mountain activities yet not right in the noisy village (5 minute walk).
Staff were friendly and very helpful.
July 15, 2014
Rated 4 out of 5 by st23 the hotel has spectacular room views
everything was excellent except there was a lot of dogs everywhere ie. lobby , hallways and outside of hotel.
pets should not be allowed, vacationers should leave them home with a pet sitter.
that was not appealing.......
July 10, 2014
Rated 3 out of 5 by Molson986 Weekend Stay
Was disappointed in the comfort of the bed, kept feeling I was falling off the edge, big hump in the middle. The TV was stressful, didn't always work had to call maintenance, didn't really fix it. Hotel was not as good as my stay at the Ottawa Westin. My room for 2 nights was $620.00, at that cost I expect more
July 7, 2014
Rated 5 out of 5 by Noble1 Another Great Stay at Westin Trillium House
The stay was excellent, April skiing was still going on and the pool was beautiful. Spring Dining specials were on so there were many great dining deals that we were able to participate in. Originally planned for 4 days and ended up staying for 6. Staff were helpful and friendly and always remember me and my dog (he also loves the Westin).
May 7, 2014
Rated 5 out of 5 by fluffy1 enjoyed
loved room - slept like a log. staff super friendly and helpful. will be back.
July 7, 2014
Rated 4 out of 5 by VanLeijenberghlaan This hotel is excellent
Excellent rooms, very good services.
July 5, 2014
Rated 3 out of 5 by Moge Great position , a little uncomfortable though
We had a great stay this weekend . The staff were fantastic . Just a couple of moans ! Our one bedroom suite with an adjoining den was great for our family of 4 . The sofa beds were easy to assemble but were incredibly uncomfortable . Our heavenly bed was very small and not very heavenly at all . I have stayed in many Westins and have always found the beds incredible but unfortunately this one wasn't . The cleanliness of the room was ok . Although finding an old contact lens in the sink and cigarette ends on the balcony was not pleasant .
All in all though the Westin is a great hotel and extremely convenient for the slopes and the village centre .
January 21, 2013
Rated 4 out of 5 by Taz67 Beautiful Spot
Blue Mountain is a beautiful spot and the Hotel was great!
July 2, 2014
Rated 5 out of 5 by MaxieDoodle Memorable time at a beautiful hotel
We picked the Westin because this is one of two hotels that allowed us to bring our dog for a one night getaway with a group of friends. First, we were really impressed with the beautiful and comfortable room which was spacious and very clean. The staff were very professional, courteous and attentive to our needs. The one area of opportunity (and not just with respect to the Westin hotel), is the lack of restaurants that allow you to bring your dog in. I can understand it's not possible inside the dining rooms, but one would think with the amount of restaurants and bars that have patios, guests with dogs would be able to sit outdoor to enjoy a drink or food with their pets. Thank goodness for the Royal Majesty Espresso Bar Bakery as I was able to bring Max in to get a latte and sandwich. As far as Westin Trillium hotel goes, I had an enjoyable stay with my family and dog Max. I hope someday you would consider extending the restaurant patio accessibility to guests with pets. I would return and stay here again and would likely stay longer and more often if there were more dining options for families with pets.
May 18, 2014
Rated 3 out of 5 by Jaideep Overall we had a good vacation
We received the room as per what we booked.
The good things. - location of the hotel was the best just at the bottom of the mountain and steps from the village ideal for skiing also the outdoor heated pool was great and the best thing we liked is the dinner at the O&B restaurant on site and the friendly staff specially the guy who helped us with our luggage Jonathan.
Not so good things - our room was miles away from the elevator seemed like a never ending walk the Internet in the room seemed like it was from the 90s the connection would drop all the time and also when connected it would be terribly slow. The safe in the room would not lock had to finally call someone to get that fixed and the pull out sofa bed was not of best quality
December 28, 2012
Rated 5 out of 5 by Nick4d3 AMAZING RESORT!
My wife and I stayed at the Westin Trillium House for our anniversary this past weekend and our stay was one to be remembered forever! After originally booking our stay for 2 nights, we decided to stay a 3rd, and then a 4th! The hotel is absolutely beautiful & very very clean. The staff was sooooo polite and accommodating. Being slope-side, the location could not have been any better! This is a premier resort for Northern Ontario, if you haven't had a chance to visit, you're missing out! We can not wait to share our experience with our friends and family back in Michigan! We'll be back soon!
March 23, 2014
Rated 5 out of 5 by Traveller1968 Excellent stay
We stayed at The Westin Trillium House two nights. The room was excellent, quiet and very clean. Staff was excellent and we got free WiFi by being a preferred guest. The ONLY small issue was the small fridge and the lack of oven (we had a microwave).
June 2, 2014
Rated 5 out of 5 by Sable Family Break
Excellent break - plenty to do for the kids
June 28, 2014
Rated 5 out of 5 by monkey91 Food & beverage
I was not impressed with the quality and prices at the Oliver & Bonacini restaurant. The decor is nicely done, however, the prices for breakfast are outrageous, and I didn't care for the fried potatoes deep fryed, they should be done on the stove.
June 26, 2014
Rated 3 out of 5 by raxa Stay at Blue ...
Everything was great except for 2 Issues with the room.
The sheets didn't cover the matress which was kind of gross.
The thermostat was defective, if left off it would sky rocket to 85 so I had to run the AC in the winter time.
The hotel was pretty full I'd say and since I booked with points they put me in a crappy room ... just be careful.
January 2, 2013
Rated 2 out of 5 by EuropeanTraveler Small pool, noisy room, reception staff not profesional
The hotel is new and looks good at the first sight but:
- The pool is really really small for the number of people that can fit in the hotel, so it was full, no empty space to rest.
- The air condition machine are just bellow 3rd floor windows, very anoying noise the full day specially during the night even with the window closed
- There is a private beach, we ask for the location, in reception they gave us the instructions to go (by car).... but when we arrived it was closed!.... I ask afterwards in reception and they said me that I've asked how to go not if it was closed or not !!!
August 9, 2012
Rated 2 out of 5 by Abustwknd Not a good weekend stay
I was very disapointed in my weekend at this particular Westin, The room i stayed in should not be a room. it is located WAY too close to the front foyer for one so the loud hustle and bustle of people checking in and out ect is crazy. But more importantly the staff room where they go in to get supplies towels you name it is literaly accross the door in front of my room and from 7am right through the day they are in and out and the door slams each and every 5 seconds i was so dissapointed. This was my first time at this Westin and i was so tempted to stop at the harware store and buy them a slow door closer to at least stop the slamming door. Anyways i must have told 8 people so far about the ruined first romatic getaway and once i get to work tomorrow and everyone asks me about my weekend away they will all know about the ruined wknd. There is so many other little things to mention but im not going to nit pick at this point you would have to be in the rooom i was to understand what it was like.
February 18, 2013
Rated 5 out of 5 by HotKitten1 Beyond expectations
Very we'll kept, nicely kept room. Would definitely come back again.
June 24, 2014
Rated 5 out of 5 by Grant74 Amazing Experience
My wife and I recently stayed at the Westin Trillium House in Blue Mountain.. We had an amazing experience. Everyone form the front desk to the valet and cleaning personnel were real friendly and went out of their way to make our stay enjoyable. We were celebrating our 42nd anniversary and were greeted with a room upgrade, free underground parking, a bottle of wine, some chocolates, and a card signed by staff.
This is truly the place to stay if you go to Blue Mountain. We love the Westin Hotels.
Grant and Diane.
May 14, 2014
Rated 5 out of 5 by 57joe Westin Collingwood
lovely hotel, close to all village amenities, very friendly staff, great restaurant at reasonable prices
June 23, 2014
Rated 3 out of 5 by Laur07 Hotel Lacking in Quality
This is our 3rd time we have stayed at the hotel. Unfortunately, it was not as good as the other 2 times. When I reserved the hotel room the call centre agent provided me with inaccurate information. She was quite clear in explaining that the 1 bedroom suite I had booked had 2 queens and I sofa bed and would therefore meet my needs. Considering we are a family of 5 you can imagine my disappointment when I checked in and was told that no such room existed and that our room only had 1 king and a sofa bed however what option did I have at that point. When we checked into the room I found it to be lacking in cleanliness. The fridge was filthy - someone had obviously spilled coke or coffee all down the inside of the fridge and neglected to clean it. The water bottles that are provided at a cost on the side table in the sitting area had been partially drank, the bedroom door handle was broken and lying on the floor and the carpet and baseboards were dirty. While I appreciate it was New Years and the hotel was sold out I do not think that the simple things that make the Westin superior should have been compromised. Because we have experienced great quality previously, we will give the Westin another opportunity however, I hope that I am not disappointed again.
January 3, 2013
Rated 4 out of 5 by KandDW Excellent except for check-in
I phoned to confirm early check in on August 13, 2013 because we were travelling with an 8 month old on a schedule. Upon arrival at the hotel at the confirmed time, we were treated very rudely by one front desk staffer who said our room is not ready and there was nothing she could do and i quote"check in is not until 4, you know". She then just avoided eye contact until we backed away. The other front desk staffer saw us standing there awkwardly and asked if she could help. She was very friendly and efficient and got us into a different room type that was ready within ten minutes. She even made sure the crib was in the room before we were. She was great. The other front desk lady was not a great first impression. Otherwise we had a wonderful trip.
August 19, 2013
Rated 3 out of 5 by LK40 Hotel is great....but not impressive staff
This is my first trip to Blue mountain resort with my daughter who is 5.
Hotel was great. But not impress with front desk staff.
I arrived at the hotel later than my friend who already checked in. I have asked her to give me the room number and I asked the front staff to call the room for me.
She told me I need to know the last name. The room was booked under her husband and I did not know what her husband's last name, so I asked the staff to call them and let them know I arrived instead of letting me speak to them since I do not know the last name. But staff refuses to do this and insist on last name. Therefore, I got the last name and came back to the other staff since she was occupied. Then this staff asked the room number and name but by mistake I gave wrong last name. GUESS what?? I got through. So if you are not going to check the last name anyways, what is the point being so fussy??
When you encounter this kind of incident on the first day after long drive to this location, you are not impressed with staff. They have to remember that little things can turn you down.
Also, Starwood prefer guest was not recognized at all.
I asked for the village view when I booked and I asked if they can accommodate this request. First, they said that all rooms are sold out. Then, I asked if I can wait for the village view. Guess what again?? All of a sudden, room is available. So, why was it not given at the beginning?
You have to be fussy with staff in this location, and then they will start treating you well.
Weather was not really good for the entire time I was there. No indoor activity was available except for the Plunge! But Plunge was horrible. It was too small. So on the day of check out, I asked if I can request for the late check out. This request was also turned down.
August 14, 2012
Rated 5 out of 5 by Trickygoose Efficient staff, great setting
Rooms were comfortable, only minor issue was the fan kicking on and off all night. Some consistent white noise would help and I normally bring my own small fan.
The dry sauna didn't feel as warm as it could've been. Again, it's probably set for the majority, not the one-offs like me who prefer it really hot.
Overall it's a great location with plenty to see and do. The robes and other room amenities are nice. Check-in and check-out were quick, staff were friendly everywhere we went.
May 5, 2014