Rated 4 out of 5 by Zirk Great hotel, but not for SPG
Fantastic hotel, great location, beautiful setting, and helpful, friendly staff. The problem is that this property does not participate in the SPG program, and that is not clear when one makes reservations. No points, none of the standard gold benefits, etc. The staff did all the could to make up for this, and were hugely helpful, but it was a pain, and we received no SPG points for this stay.
May 17, 2012
Rated 5 out of 5 by Huber Wonderful Stay
Did not take advantage of the pool and resort facilities but walked around on arrival and they were impressive, and tempting. Staff were all very good and helpful, particularly in the reception. I would certainly return and give myself some time to enjoy the resort and Dubai
November 21, 2011
Rated 5 out of 5 by Nonna60 Wonderful hotel
Hotel is amazing and a standout in a city where everything is about bling and service
Great staff very good food in restaurant and the pools and gardens are execptional
June 6, 2014
Rated 5 out of 5 by Loz123 Great for February
Stayed here for one week.
GOOD STUFF: Location, view, hotel complex - nicely designed, pool area really nice, beach clean and high quality, staff great, room nice. Restaurants good - Thai and Grill superb.
LESS GOOD: water temperature in shower in room fluctuated wildly. Because it is a huge complex linked with the Meridian , perhaps not the most personal service, such as staff asking repeatedly for your room number in service, etc. Poor quality / old / unsuitable boats at the Watersports Centre. Perhaps just the accent but the persons on 'Service express' seemed a little abrupt, but couldn't fault the service from all the staff, very good.
February 19, 2013
Rated 5 out of 5 by PaoloIta A perfect stay
Our last stay in this hotel was great 360°. Great the facilities and excellent the support / kindness of the staff. A specific thanks to Ahmed (receptionist, that speaks perfectly Italian) for his positivity, support, enthusiasm and professionalism.
June 2, 2014
Rated 5 out of 5 by Metric Fantastic Hotel
Fantastic hotel with a warm welcome!
Reception staff are helpful, polite and attentive. Hotel is spotless food is great with a very wide selection for breakfast, you name it, they have it. Pool and communal areas are very nice and tidy. The beach and sea front look out to Atlantis, also a great place to watch the sunset. Directly behide the beach you have some stunning views of the skyscrapers. It is also a good location for the marina and near by reataurants. A taxi jouney from here to most shopping malls is approx 40AED. Would highly recommend this hotel.
May 20, 2014
Rated 5 out of 5 by Velsan great weekend
Great stay as usual.
Rooms are spacious and very comfortable.
We definitely enjoyed the view and the balcony; not to mention the heavenly beds!
The pool was our favorite spot. the service at the pool bar could be a bit quicker, but aside of it, everything was just perfect!
July 7, 2013
Rated 5 out of 5 great hotel
Good hotel . Attached to the Marina mall. Room was nice . I was a bit disappointed with the service for breakfast . It was a bit slow. Otherwise friendly staff. Worth a stay.have a bar which was crowded on fridayl night
November 21, 2011
Rated 4 out of 5 by Saeed2012 Beatiful hotel for relaxing on the beach
Everything was good in the hotel specially the breakfast was astonishing but the stuff was rude didnt have the 5 star service and the reception charged different rate more than the one i booked it online.
June 5, 2012
Rated 5 out of 5 by KoalaDxb Very relaxing experience
It was a very relaxing experience. Room had good view and beach access. Staff were pleasant and accommodating. Spent a very nice weekend. Though had to wait for the room to be ready.
June 29, 2013
Rated 5 out of 5 by Smiles14 Magical proposal
To the team at Westin Dubai
My new fiancèe and I would really like to thank you and your team for all you effort put in to make the proposal to absolute bliss for her. It was a magical moment and really appreciate al your efforts. Contacting you by email to arrange the surprise was great and easy with your prompt replies.
In particular I would like to commend the team for
a. Going through that little bit extra in putting all the details to the dinner venue,
b. providing a exclusive waiter (Ameer who was really good) to cater for our needs, who did such a tremendous job. He was there at all points when we needed and also gave us the privacy required.
c. We were very impressed with the full veg menu, hats off to the chef
d. for preparing mouth watering vegetarian dishes. I have no words for the dessert, it was perfect to conclude the night.
e. The decor in the room after the dinner. She was starstruck!! It was beautiful.
More than anything else, just the personal touch that you and your team gave to this proposal.
The rest of the stay was really good, in particular the benefits of staying in an Executive room and the breakfast was outstanding.
All in all,We would definitely recommend your hotel to anyone else visiting Dubai and shall definitely be choosing a westin hotel anywhere across the world and hope to return to you in the future.
Till we meet later....
June 19, 2013
Rated 5 out of 5 by Bob110 Dubai First Timers (and not the last) !!
What a fantastic hotel. We chose the Westin in Dubai to meet my sister and her husband from Australia after not seeing them for 10 years.
All our expectations were fulfilled. The staff were keen and eager to help in any way. Hotel is large, clean and tidy and elegantly decorated.
We arrived on an early flight and our room was available earlier than expected. Stayed 6 nights half board. Recommend a sea view overlooking the pools, atlantis and hotels on the palm and sunset. The city view was smaller and not as good. Well worth the upgrade.
Breakfast and Dinner the food choice was amazing. A special mention has to be for Riyon assistant manager to the Blue Orange who went out of his way to make our stay even better. Excellent knowledge on what to do and where to go within Dubai. No one mentioned our reunion but a complimentary drink appeared for us. No one mentioned a birthday during our stay but a birthday cake appeared on the day. That is what I call superb customer service. Riyon is a great asset to the hotel.
Taxi is the easiest way of travel to the malls, souks and Khalifi Tower and very reasonable. Marina and the Walk close by with good restaurants for an evening stroll.
We enjoyed it sooooo much returning in Nov or Dec 14.
May 26, 2014
Rated 5 out of 5 by Erik64 Super relaxing hotel
You have everything you need and its great energy staying here.
May 26, 2014
Rated 5 out of 5 by DavidH25 Great all around hotel
First time we have stayed at this hotel and were very surprised and pleased about our choice from the moment we arrived at reception We were greeted by Nikita who was amazingly helpful, due to our early arrival, and for the remainder of our stay. Our room was large and well appointed . We ate at El Sur / Hunters and Spice Emporium and had three fantastic meals with exceptional service. We also had four treatments in the spar which were also a true experience . All of the staff were extremely helpful and friendly . Would recommend this hotel to our friends without hesitation . Stayed from Monday 14th April for four nights .
April 19, 2014
Rated 5 out of 5 by Happyscot11 Superior Service
Staying at the Hotel to attend Caledonian Society Chieftain Ball being held there. Service at Reception, was excellent, room beautiful and all staff very attentive. The Ballroom, the venue for the event, was superb and the food also to be highly recommended. Would I stay at the hotel again, yes, in a heartbeat.
May 18, 2014
Rated 4 out of 5 by dranok A very nice place...but
Everything is nice,the ressort is wide and well equiped, beaches and pool clean, staff everywhere polite, smiling and friendly, food in the restaurants very good and once more staff very friendly...but why should all this be "spoiled" by the very,very high sound of the sport activities , rather early in the morning ?
May 17, 2014
Rated 5 out of 5 by Marielle We loved it all!
We loved it all; our king size bed, the Italian restaurant, breakfast, swimming pool, pool bar, beach chairs, service.....
May 19, 2014
Rated 4 out of 5 by Fausta Great Attention to Details
The commitment of the staff in managing the facilities was insightful for me.
May 15, 2014
Rated 5 out of 5 by Marek Luxurious Marina Oasis
Great Luxusrious Westin in the hearth of Dubai Marina offers spectacular view to the skyscrapers why haveing leasure stay on the pool side or swimming in the sea.
I stayed just for one night and was upgraded to the big luxury suite what makes my short stay even more comfortable. When asking for late check out, was provided w/o any problems. Front desk staff was friendly and professional. Facilities met the expectations according to pictures I checked beforehead.
July 17, 2012
Rated 3 out of 5 by ABCDEFG Left me a bit disappointed
Staff should be instructed to shower and maintain minimum levels of hygeine when escorting guests around.
The lighting in the room was very silly, because to have on a light to read in bed meant that the whole room needed to be lit up, which is the silliest thing I've ever seen.
I am an SPG member but was informed via the website that this hotel is not part of that programme. It's a Westin, why isn't it part of it? Why can't I get points from staying there?
April 28, 2013
Rated 5 out of 5 by Nils45 Excelent hotel
This hotel more than met my expectations Very friendly staff and nice big rooms.
May 13, 2014
Rated 5 out of 5 by Freddy01 Excellent positioned hotel with great amenities
This hotel has great facilities regarding pool areas and gardens with great access to the beach area. The staff are helpful and friendly and always have a friendly smile to greet you. The variety of restaurants is very good the only negative we found was that no alcohol was served in the lobby bar.
May 9, 2014
Rated 5 out of 5 by Jlchad02 Great hotel
Just returned from 10 glorious days at the Westin
The staff,facilities location are wonderful
I experienced some fabulous meals at the spice emporium and hunters - I had probably one of the best steaks I've ever had at hunters
The only downside is during the 'brunch' the noise level does go up considerably and the hotel is very busy
The spa treatments were also wonderful - I will definitely be returning
September 14, 2013
Rated 5 out of 5 by Paul50 Excellent Westin
This was our third visit and we feel that the service and every aspect of the hotel has improved dramatically,not that it wasn't amazing before. The cleanliness,staff,food,pool,lobby are perfect. Maybe the gym could do with a makeover but that is being picky. The chef in the Executive Lounge makes a world class omelette mmmm! Can't wait to return thank you for having us.
May 26, 2013
Rated 5 out of 5 by JP11 Dubai perfection
Hotel is perfect in every way hotel is clean, staff attentive and friendly nothing is too much trouble and a very good choice of restaurants. They brought flowers to the room for our daughters birthday - nice touch. We will be back for a third stay soon.
( the hotel didn't recognize us as a Starwood guest so very confused on that as its listed as a Starwood hotel!)
June 2, 2013
Rated 5 out of 5 by Dgh75 wonderful all round relaxing hotel
wonderful relaxing hotel with excellent views and features. Staff are very profesional with excellent customer service. Excellent restaurants with indoor and outdoor tables. Breakfast was wonderful. Have stayed there twice and would head straight back!
December 17, 2013
Rated 5 out of 5 by shewin A wonderful hotel
The staff are exceptional, every attention was given to our requirements. The rooms are large, clean and luxurious. The food is very, very good. The pools and beach are spotless and the pool/beach staff are so helpful and friendly. I would recommend this hotel to anybody of any age. We will stay again.
August 14, 2012
Rated 5 out of 5 by smith11 The Westin
Stayed at the hotel for a week, wish it could of been longer. beautiful views excellent staff. the rooms are lovely more TV saterlite options would of been great but didn't watch much TV in room. Selection of food at each service was excellent.
Not sure what more you could ask out of a hotel
February 24, 2013
Rated 5 out of 5 by fijibiggs Westin Dubai not like other Westins
This Westin Hotel is sensational. Worthy in every respect. Ironically i liked the staff much more than other guests (who we have no control of anyway).
Indian staff were fabulous. Love to see people who enjoy seeing each other. Safety was clearly of importance to the hotel.
August 10, 2013
Rated 5 out of 5 by Michael68 Wunderful Hotel
Very nice room.
Inroom Coffee was excellent
Pool ist great.
Staff ist proffesionell and very friendly.
Restaurant blue orange ist also great. Quality of food ist very good.
Beach and facilities arround were excellent too.
August 11, 2012