Rated 4 out of 5 by Geo1979 Consistancy
when i visited the Westin 2 weeks i was not provided a breakfast vaucher, and my room was a handicap room.
Last week it is get the voucher for free brreakfast. I wonder where the consistancy in service.
June 10, 2013
Rated 5 out of 5 by matt1973 This Hotel is all round great
Stayed 2 nights, Younger family of 3, Room had view of lake with planes landing at airport. Nice bed very comfortable, great bathroom, nice TV. Best place we have stayed at in TO.
November 29, 2013
Rated 5 out of 5 by Williamsli2001 This hotel is very good
The hotel is very clean and the service is excellent. The bed is very very comfortable , and the staffs are very nice. I like this hotel very much. Thank you .
December 24, 2013
Rated 5 out of 5 by Cherrynuts The reception counter people
I was responsible for 14 guests. Kaori was very friendly & helpful to me and my party. She went above and beyond to help us with any and everything. Her professional manner was very warm and welcoming.
October 10, 2012
Rated 2 out of 5 by SMatthews This hotel was not at all what I expected.
The hotel was not clean; my north tower room was very old and outdated. TV would constantly skip for a couple of minutes at a time, bathroom faucet leaked at the base, so vanity was always wet.
October 10, 2013
Rated 4 out of 5 by Brooke Wonderful Spa
Great spa at this hotel. I highly recommend using it if you have the time.
Well trained staff and great product line made for a fantastic surprise. I will definitely go back again and again! Loved it.
May 7, 2012
Rated 5 out of 5 by Babit421 Beautiful hotel
Service was perfect, room was spacious and very comfortable. David at the front desk was awesome and provided a seamless check-in experience.
January 5, 2014
Rated 5 out of 5 by JoeSav This hotel has great location and features
The complete overall experience was extraordinary. From valet, check-in, room size and location were perfect.Definitely would come back and recommend to others!!
December 18, 2013
Rated 5 out of 5 by Zoey2013 Very Satisfied with my Stay
Room was nice, well-maintained, comfortable. Staff friendly & helpful. Excercise room well-equipped & appeared in good repair (a little warm at times though). Food served at my event was very good.
July 14, 2013
Rated 5 out of 5 by mary1011 They weren't asleep on the job, but I was
I had an early flight and arrived at the hotel before 9 a.m. but the staff didn't blink. They let me check in early and I was back asleep in 30 minutes, awoke refreshed and got right back to work.
January 28, 2013
Rated 5 out of 5 by VasilyP Great View!
We had King room on 30th floor, and it was really good. The view was beautiful, and we enjoyed our stay!
The only thing that bothered is is too loud AC system, even on the minimum fan settings.
July 24, 2013
Rated 5 out of 5 by Baz56 Brilliant Hotel
We stayed for 12 nights (mature couple) late September. The hotel staff were all very welcoming. The location is superb and we were lucky enough to have a room with a great view of Lake Ontario. Particulary enjoyed the Coffee maker with Starbucks coffee - my favourite. The bed was extremely comfortable. I had carefully packed a magnifying mirror on a stand in my suitcase so that I could put my makeup on in the hotel room only to find that the hotel think of everything and had provided one in the bathroom. We are quite good walkers so managed to walk to most places in the town centre. Only a short walk away from CN Tower, Rogers Centre etc. We also did a short 2 night trip to Montral, Ottawa, Quebec and 1,000 Islands. Hectic schedule but well worth the 6am get ups. Went ro Niagara Falls for the evening illumination show and was lucky enought to see fireworks as well as they extended the dates for a few extra Fridays. Beautiful city most welcoming /friendly people I have ever met. Everytime we stopped to look at our map someone would come over and ask if we needed any help. Love you Toronto xx
October 7, 2012
Rated 5 out of 5 by BPBG Outstanding and professional staff
The staff had tremendous people skills, conducted themselves professionally, I felt like I was at home except with several attendants! Great experience and I will definitely stay there again.
February 11, 2013
Rated 2 out of 5 by Sherlock Other guests were unruly
My stay was hampered by adults partying until 3am. They needed to be told to leave the hallway and take it inside their rooms where they would still manage to make it back into the hallway.
August 15, 2013
Rated 4 out of 5 by Mantra123 Good location and facilities
The Hotel is in a Good location and facilities to suit busy travellers....
On the food side, some focus could be given to Indian dishes, for travelers from India and neighbouring regions...
May 7, 2013
Rated 3 out of 5 by NotHappy2014 Poor Customer Service
My husband booked a stay at the Westin for my birthday as part of a gift to see the Toronto Rock season opener. When he booked the room, he was told that the Rock rate was no longer available, however the day of the game we noticed that the $129 rate was indicated on the Rock Web site. When checking in, we were told that the rate was not available and we were getting a good deal because the regular rate was $159 and we were getting it for $149. The Westin personnel was not willing to negotiate the price and said he would upgrade us instead. We ended up in a room smaller than the one we usually stay in without the typical amenities available in most hotels - fridge, phone charging stations, etc - and with the same view we had the last time we stayed at the Westin. Oh, and across from the elevators. The hotel was hosting several hockey teams for a tournament so you can imagine the noise we woke to Saturday morning. We asked for wine glasses, and received dirty glasses. Overall, we were not happy with our stay at all. I would still recommend the hotel as I believe it is overall a nice hotel, however room and customer service upgrades are strongly recommended.
January 6, 2014
Rated 4 out of 5 by Guest451987 Some bad, Some good
I don't expect this review to be posted, just want to bring to your attention a room that isn't up to your standards (547). I was moved to a different room which was very acceptable.
October 2, 2013
Rated 4 out of 5 by baggieboy Check in wait time ridiculous
This is a top class hotel but our stay was marred by not being able to actually get into our room and that was at 4,45pm after a supposed check in of 3.pm. That is really not good enough.
October 2, 2012
Rated 2 out of 5 by hattix Great Hotel, Horrible Experience
First off, the location of the hotel is great as it overlooks the lake. There was major construction going on and it was hard to navigate into the building. I arrived to discover no reservation for me was listed although my company made one. They were able to accommodate me, but they put me in a special needs room, that had dried fecal matter along the toilet bowel and also the bathroom had dried toothpaste spots all over it. It made me wonder if the bed was actually clean, it looked suspect. The cleaning service cleaned up the fecal residue but didnt clean up the toothpaste so I had to request a second cleaning. The hotel would not give me a voucher for a free night's stay but offered me free food and a discounted rate. I wonder if they know that fecal matter in a room is a biohazard? I supposed if I were someone else, I could really raise a stink, no pun intended. In addition to that, the hotel elevators had some service panels that were missing and were covered up with a makeshift panel that was taped on. It was very crude and didn't seem in place with a hotel that seemed to have a luxury feel.
May 29, 2013
Rated 5 out of 5 by AmandaR31 Wonderful Stay
This is our 2nd time staying here.
The staff is amazing and very accomadating. The rooms our nice.
Thanks so much for the great experience!!!
December 24, 2013
Rated 5 out of 5 by Mellissa37 Great night spent in Toronto
My kids and I were all impressed with The Westin Hotel in downtown Toronto. The location was perfect and the amenities many. Thank you for making our stay a great success. We'll be back!
March 14, 2013
Rated 5 out of 5 by Jack1942 Perfect location for a Toronto city leisure trip
Tenth floor room overlooking the Lake and watching the ferries crossing to the Island added to the relaxing ambience of the hotel. Very good facilities and very good service from staff.
August 4, 2012
Rated 4 out of 5 by joseph416 Love the Staff at Westin Harbour Castle Toronto
As always, I take pleasure in recommending the staff at the Westin. from the moment i arrived until the time of departure, the staff are professional, friendly and extremely courteous
November 13, 2012
Rated 2 out of 5 by Binrob62 Not up to Westin standards
I normally stay at Westin Hotels and this one must have been one of the worst. This is really a 3 star hotel at best. I could go on and on but it would only make me more dissapointed.
December 20, 2012
Rated 5 out of 5 by Grapecrush262 Very Comfortable Stay
We loved our room - we had an awesome lakeview. The room was very clean and comfortable. Staff were very attentive and pleasant to deal with. Cannot wait to come back!
November 3, 2013
Rated 5 out of 5 by TheJW Comfortable and Spacious with Great Room Service
Everything about the room was comfortable and spacious. The food we ordered from room service was exceptional for breakfast, lunch and dinner. Also, a great/ large deck to tan on.
July 18, 2013
Rated 4 out of 5 by Lrubin07 Nice hotel
The room was comfortable and clean--nothing too extraordinary but perfect for my hotel needs. Gym and pool area were great--lots of equipment. Overall I had a great experience
July 14, 2013
Rated 5 out of 5 by cat123 Service
Best ever service. I suffered an injury and not only did hotel staff assist with medical care, they even went to my room to read my medicine bottle while I was in the E.R.!
July 27, 2012
Rated 1 out of 5 by Guy222 Mr.
The service was terrrible. It was impossible to get a cab. Room was VERY Tired. I would have complained to someone but the lines to talk to a human being were ridiculous
August 17, 2013
Rated 5 out of 5 by John43 Two nights stay!
Three days Conference with a two nights stay! The room was very clean. The view was relaxing! Staring at the lake from the window was very enjoyable.
May 1, 2013