Rated 5 out of 5 by Chrissy25 Hotel is perfect for leisure.
I have been coming to this hotel for 10 years and enjoy it every time. I've taken everyone in my to either dine, have drinks, or lounge. Staff if always welcoming. The restaurants are delicious. Breakfast buffet at the Bistro is my favorite. And the rooms are always perfection. I have to acknowledge Sorin, who works the front reservations. Very friendly and accommodating. Also, Rehan, in the Bistro remembered me from years ago. Very friendly and fun to be around. He's a great person. Will definitely return to visit the staff here. Thank you, Bonaventure!
November 30, 2015
Rated 3 out of 5 by dports1 Normal Westin; bad food
Hotel was fine. Same decor and comfort of all Westins I've stayed at. The room service was overpriced and mediocre. Something was always missing from my order, whether it was silverware, toast or milk. At $40 for breakfast, this is unacceptable.
November 17, 2015
Rated 2 out of 5 by Peeh This hotel was terrible
My experience at this hotel was terrible and I will never patronize this location again.
November 4, 2015
Rated 5 out of 5 by Kurama Best hotel in LA
The staff here are the best. The rooms are the best. I have stayed here every year for Anime Expo and I have enjoyed it every single time. Had a problem one year and the staff took care of me WAY above and beyond my expectations. They have secured me as a loyal customer.
October 29, 2015
Rated 4 out of 5 by cinta Pay Per View
Always look forward to room service and purchasing a movie.
Bring back pay-per-view option.
October 20, 2015
Rated 2 out of 5 by tims300 Old, dated definitely not a category 5
Ridiculously hard to get around inside the building - I can't imagine what the architect was thinking. Rooms are very old and dated. A/C is unable to keep the room cool during the day when the sun is shining in (even with the curtains drawn). I don't understand why it's rated a category 5 by Starwood. It looks and feels like a category 3 Sheraton, not a Westin. Upgrade for Platinum, was ok, but not amazing. No platinum lounge and no green choice option. How are they even part of the Starwood brand?
October 15, 2015
Rated 3 out of 5 by TheUndercoverTraveler Did not meet my expectations
The staff here is great. Very friendly, attentive and helpful. The hotel is eerily slow. Empty storefronts, very few people, almost sad. The valet recommended the brewery so my father and I got ready and headed over to have a drink and some appetizers before heading to an event. Got to the front door and it had a sign saying it was closed for a private party.... really? Completely closing a recommended venue on a Saturday night? At least inform your staff so they don't recommend it, and give your guests ideas on other options during its closure. Room was ok. Very small, couldn't get to the front door with the bathroom door open. Very weird angles, spots on bedding linens, tons of noise from elevators dinging, and outside traffic even above the 30th floor. We did enjoy its proximity to many venues, great bar and lounge in the lobby with beautiful features, good food, and nice staff. I'm just not sure it outweighed the other issues for the price. I will most likely be trying a different property next time we're in town.
October 9, 2015
Rated 5 out of 5 by Carrie1965 Par Excellence!!!!
My husband and I stayed here at the Bonaventure from May 28 thru September 1. I have to say in all honesty that this was the best hotel ever for us. The staff was fantastic, the food was always fresh, prepared well and very healthy and tasted great!! The bed was ever so comfortable and there was always so much to do as far as recreation for a hotel to offer. The weekend we were there they had a singer/piano player performing and she was an absolutely awesome performer! I could go on and on but I only have so much space here. Bottom line.....Heads up, thumbs up....1000% recommended.
September 14, 2015
Rated 2 out of 5 by jechho Too much noise for us
Extremely noisy with highways surrounding the hotel. Since we are not used to that amount of traffic noise at night, we simply could not get a decent amount of sleep. Add the very loud plumbing; where you clearly could hear your neighbor flush and take a shower, we decided to check out earlier than planned which we rarely do. Nice pre-arrival service and breakfast spread, but this hotel was just too noisy for us. Tried to switch room and stayed on a high floor (22th floor), but that did not help.
September 7, 2015
Rated 5 out of 5 by DMM64 Great hotel great location
Everything was excellent; the room, the service, the location. Room service food is very highly priced.
September 3, 2015
Rated 5 out of 5 by Cday120 Excellent hotel
Perfect location. The staff is very courteous and professional. The hotel is very clean.
September 3, 2015
Rated 5 out of 5 by zekey Total package- staff and facilities superb
Special kudos for staff member Amber Ishimoto, for wonderful service, kindness, professional know-how. "Bravo" points deserved for a bravo contribution to our stay.
Thank you all!
August 25, 2015
Rated 5 out of 5 by pepperluv SRF Comvocation Attendee
This was a wonderful stay, despite the fact that my father and I had to leave early due to his health reasons. Your security staff at the Bonaventure (Jennifer, et al) were excellent and very attentive when my father became ill. The front desk gentleman (M. Castillo??) was superb and provided us with a complimentary upgrade to make us more comfortable once he saw my physically debilitated/wheelchair-bound father. I haven't been treated that well by hotel staff at any of the hotels I've been to over the last 10 years. Now if only the hotel's restaurants (Brewery and Bistro) would be more reasonably priced and have better taste-quality food, I'd be inclined to say my stay was absolutely perfect. But it came mighty close! Thank you!
August 23, 2015
Rated 4 out of 5 by JoePBoxx Good location
except for the bed, which was very lumpy - the hotel and room were terrific!
August 17, 2015
Rated 5 out of 5 by trudyandstephen Excellent Service
The Westin Bonaventure in Los Angeles offers great service from check-in to check-out. Vicki, the attendant on hand to check us in went above and beyond her duties to help us resolve a matter concerning our SPG account. We wanted to stop by and drop a short note expressing our appreciation. Her efforts were a shining example of what good customer service is like.
August 14, 2015
Rated 4 out of 5 by bobbi69 beds were too small
It was very difficult to sleep in such a small double bed.
The breakfast is very expansive.
Staff is friendly.
August 10, 2015
Rated 4 out of 5 by Dian54 Some improvements needed
I stayed here over 20 years ago, and some improvements are definitely in order- a worn-out lamp and bathroom (wood) trim, worn, somewhat dirty elevators and lobby flooring areas, and food court in bad need of repairs throughout. Recognizing that this may mean some price increases, this still is needed, given the history and reputation of the hotel
August 4, 2015
Rated 4 out of 5 by 365RoadWarrior Renovation = Improvement
I'm completing my second weeklong stay. I spent several weeks here during renovation, so it's nice to see the lobby open (no more extra elevator rides to the 2nd floor#. The fitness center and lounge are great. The rooms are also clean, modern, comfortable.
Excuse me while I look the gifthorse in the mouth here: As an elite guest, I got upgraded to a suite on a high floor. It was more than I asked for and more than I deserved. I was very pleased. I would note, however, for those paying #$# for suites, they all seem to be adjacent to the elevators. The head of my bed is right next to the shaft/mechanicals of one of the two currently-functioning elevators. The low-volume noise doesn't bother me and hasn't cost me a bit of sleep. Light sleepers may want to know.
In my dreams, there would be a way to turn down the overhead music in the fitness center. When it's loud #not every day), it's not possible to listen to music or, I assume, use the TVs built in to the equipment. And the HVAC doesn't turn on fully until 5:00AM.
Soon, I hope, the full array of elevators will be back in operation. But even the limited service now works.
These are tiny nitpicks. This is still my first choice hotel in DTLA.
July 30, 2015
Rated 1 out of 5 by JWP33990 Room not ready at 5:30pm?
A business colleague and I recently checked in to the hotel and were told that only one of our two rooms were available. This might have been understandable if it were early in the day, but I found it unacceptable at 5:30 in the evening. The delay caused us to be late for a business dinner. When I attempted to complain about the issue, the service express operator transferred my call to a number that rang interminably. Not the level of service I would expect from Westin. I will be staying elsewhere on my next business trip to L.A.
July 22, 2015
Rated 2 out of 5 by 1dayinLA Language barrier
When ordering room service, I made a special request. The individual did not understand what I was asking for (though he confirmed on the phone that he did) and I found an additional $20 on my food bill and MANDATORY tip. I have come to expect ridiculous food charges at a hotel, but $90 for a soup and salad is insane.
July 7, 2015
Rated 4 out of 5 by Val1234 Review
The baththrob was not as clean as it should be.The pockets contained unmentionables items. I was quite bothered.
The room was ver small.
July 2, 2015
Rated 5 out of 5 by 22Dan Beautiful Hotel
I was very pleased with my stay at the Westin Bonaventure
June 25, 2015
Rated 5 out of 5 by HenryW2290 Awesome Property!
I had such a great time at this beautiful property. Views from the higher floors are spectacular. The lobby floor is very nice including a bar/restaurant and even a nightclub/lounge called Suede inside. This property truly had everything available for guests and Jakelyne at the front desk gave our stay a personal Westin touch that was extremely appreciated on my anniversary night with my Fiancee. I will definitely be staying here again on a future visit to the LA area!
June 24, 2015
Rated 3 out of 5 by Sany Not bad...
It was not as expected. I expected much better but it was just "a not bad" stay. The room was not very comfortable. It was smelly, maybe the air condition was not working properly. The pool was much much smaller than expected and shown in the pictures on the website. The food in restaurants was not very delicious. The good thing was that the staff were helpful.
June 12, 2015
Rated 5 out of 5 by Mateega100 Outstanding Service
My stay was oustanding and perfect...
June 11, 2015
Rated 4 out of 5 by RooBee Good business hotel
Generally a good experience. Basic things like trash being taken away, towels replenished (when on floor), and bed made are always done. Room is not always re-stocked properly with coffee and shampoo and conditioner. Once re-stocked with only decaf; called for regular; they brought more decaf; had to call again. After four stays, I've never had two cards that would open the room door reliably. Generally, only one card works most but not all of the time--no matter how many times they are replaced. Staff claim other cards are de-magentizing the door cards. But I kept the room cards in a separate pocket for a week. They still did not work reliably. This is the only hotel I have ever had a problem with the room keys.
June 8, 2015
Rated 5 out of 5 by MarkinOC Weekend Esape
Awesome hotel/amenities perfect for a couple of days or weeks. Great staff and location. Awesome rooms.
June 2, 2015
Rated 5 out of 5 by vicjua excelent personnel working at this hotel, the cleanliness is impeccable.
I spend two fabulous days at your hotel. Congrats on your staff, they were professional and very helpful. F&b it was by far one of my best meals I had in a while, the attention to details was very impressive.
May 26, 2015
Rated 3 out of 5 by Yolande55 Good features
Good features, however, I had. Problem at check out. When I arrived, the valet did not give any instructions about finding the lobby. Also I had a guest with me on a cane. We had to carry our baggage up 2 'escalators. This was very difficult with a disabled guest. No one asked if we needed help getting our bags to our room.
The air conditioner was directly over the head of the bed. Difficult to regulate the temp.
May 23, 2015
Rated 4 out of 5 by tjas No movies!!
All in all, I was impressed with our stay. We had a nice, well-appointed room and good service. However, I was very disappointed to discover that movies on demand were not offered. I have stayed at many Starwood properties and always enjoyed the movie selection. This was a disappointment which I hope is corrected in the near future.
May 20, 2015