Rated 2 out of 5 by CM13 Mixed Review
The view was fantastic as well as the outside resort area. The room was average with no extra perks provided. The beds were extremely comfortable. The staff was friendly and cheerful. Upon check in, however, the front desk informed me that Gold Starwood members did not receive the same priority level as other guests.The points traded for an ocean view room was not worth it. In fact, the amount of points to stay there more than doubled since my stay in 2013. I was told this was due to the resort's reclassification. Later, I spoke with an assistant manager and he was helpful with my concerns. Other than the beautiful lobby, pool, and other outside areas, the room and my stay did not match the points traded. The restaurant service was slow and the food was cold. We decided to eat elsewhere for the remainder of our vacation. The shuttle to various places was appreciated and the drivers were awesome.
September 29, 2014
Rated 2 out of 5 by Jimtraveller Inconsistent with Westin or SPG quality standards
This is one of the few exceptions that I ran into, where I can see obvious departure from Westin Brand or SPG chain quality standards:
1) Our room was not cleaned after 8:50pm one day, and we did not have any signage on the door to stop them coming in to clean
2) Our valet parking ticket was lost by the hotel people, we waited 20 minutes under the hot sun for the car, until I noticed that 4-5 people came after us got their cars from the valet.
3) I notify the hotel management on this short comings, and there seems no apologies or make-up gestures for these very much hassles that we endured.
4) The breakfast buffet was abundant but not of high quality - even the taste of pineable was blend, and this is on Maui island.
April 8, 2014
Rated 3 out of 5 by Gmonastiero Living in the middle of construction zone
I have been coming here for over 10 years
After this visit , it will be the last !
Booked 3 ocean front rooms but when I showed up I was informed I was downgraded due to overbooking !
Unreal a platinum member and years of loyal service . Nice way to be recognized .
Great they are updating the hotel , but not a good idea at the cost if loyal spg members that book your most expensive room ( 3 to boot). The place was a full blown construction zone . When I booked I was told the work would be complete and not to worry . What a waste of time very disappointed .
January 4, 2014
Rated 5 out of 5 by erica07 getaway
Perfect getaway! So beautiful and relaxing, view from our room was spectacular
August 24, 2014
Rated 1 out of 5 by KellyB25 Poor Staff & Management
The hotel was a little dated but still a nice property although $511/night seemed a little steep. Had major issues with housekeeping and having our room cleaned and getting turn down service; spoke with 2 separate housekeeping "manager" on 2 separate days and still nothing resolved. Then they shut off my internet access the day we were leaving and I had to go to front desk to get it turned on. I've never had that happen. Now I have been trying to have our billing statement emailed to us and after 2 weeks I still can't get it despite calls and emails again requesting it. Not good and very surprising for a Westin.
April 7, 2014
Rated 5 out of 5 by llw91350 Nice grounds
The area around the hotel is quite nice and is within walking distance to shopping at Whaler's Village.
August 23, 2014
Rated 4 out of 5 by Neenerfab 50th Birthday
The Westin is THE bomb-diggity! They treated my husband and I VERY well (last time too!) for my birthday trip! Got upgraded 4 levels into a very nice room, and the sunset was right smack in front of us every night! It was awesome! and not 30 minutes into room a very nice cake was delivered (they delivered another one on my birthday too...waiting in the room for me)!! We opted out of room service to "go green" and got a $5 coupon daily that was most helpful at the Pool/ Relish. All staff treated us well and we had a very nice time! It's a beautiful location and their pool ROCKS!!! Can't wait to go back!
September 17, 2014
Rated 5 out of 5 by MMMaui Great hotel in Maui
Loved our stay at the Westin. A beautiful property and close to everything.
August 2, 2014
Rated 3 out of 5 by ChiShan Average
While we did enjoy our stay, after all this is Hawaii, I wouldn't say I was particularly overwhelmed with this hotel. Staff service was mediocre at best, and there is very limited dining options. I'm unsure what is happening with Relish, as it seems to occupy two spaces at the hotel (poolside and beach side). I wished for more dining options, something higher scale than Relish, where the food was average and the alcoholic beverages seemed to lack anything more than fruit juice. However, I would still recommend the hotel as the beach and pool are lovely.
September 21, 2014
Rated 1 out of 5 by michael5 Sr Vice President
The Wifi had one bar the entire stay. Also kicked me off so many times I lost count. Then on the last day I was woken up by construction work on my floor. The staff I dealt with were all very nice.
Parking also was a nightmare. Those tinny spaces how do you expect anyone to park in them unless you have a very tinny rental car. I had a small USV and it was impossible to park
December 12, 2013
Rated 1 out of 5 by Edwin Complaint was not addresed
On my second day of stay, I complained to the customer relations manager regarding the subpar service in the hotel specially the beach services. She promised to refer me to the Beach Services Dept but did not received any call or email from the said Dept. The beach equipment (umbrellas & chairs) were sp expensive to use for only 2-3 hours!!
June 21, 2012
Rated 5 out of 5 by Texastwosome great location great staff
We have stayed at the Westin Maui many times and always come back because of the friendly and capable staff, beautiful location and wonderful facilities on Kaanapali Beach
August 20, 2014
Rated 5 out of 5 by Helen83 Perfect vacation!
The hotel was above and beyond all my expectations, especially after reading some reviews that were less than favorable. The staff was amazing, friendly, and very attentive. The hotel rooms were nice, and the showers, bed linens, TV, and furniture appeared updated within the last few years. The pool areas were fun and had a "spot" for every mood of the day from relaxing to playful (especially loved the water volleyball and basketball). The location was PERFECT! It's right next to tons of different restaurants and a quaint shopping area, which had an ABC store, making it easier to get all your regular items - sunscreen, water, snacks, snorkel gear - at a normal price. It was easy to walk over to Black Rock and enjoy a great snorkeling location too. The breakfast buffet was tasty, and I really enjoyed their restaurant Tropica. It was about the same price as other nicer restaurants, and the food was far superior in quality. There's an ahi and pork apetitzer that I highly recommend trying. Hands down, I loved this hotel and everything about it. I will definitely be staying here again and again.
June 10, 2012
Rated 5 out of 5 by Jeff710 Outstanding Stay
Very comfortable and enjoyable stay ...
August 18, 2014
Rated 5 out of 5 by VZ17 Maui Westin MAHALO!
I wanted to say thank you so much for the GREAT Westin Experience. From the moment we check in we felt like we were in Paradise. I wish I could remember EVERYONES name from the gentlemen who checked us in the pool service. WE LOVED OUR VACATION!. I cannot wait to come back. Parking was a little tough sometimes but we survived. Everything else was AWESOME!!!!
August 11, 2014
Rated 1 out of 5 by Jeffjw disappointing
My wife and I booked our honeymoon here. Due to our hectic schedule, we booked the trip the last minute and did not have to time to do any research. Instead we relied purely on our past westin experience. A Huge mistake! This is by far the worst Westin we've ever stayed at. How they received a 4 star rating is beyond my comprehension. The rooms are dark, old, devoid of any cleanliness that we came to expect of Westin. The bathroom tile is moldy and the tub /shower is caked with grim and soap scum. The set up is very strange as the closet blocks the view of the tv. The so called heavenly bed feels like it’s 30 years old and the chair cushions are literally falling apart. The rooms by the beach tower are better but you’d have to pay almost $200 more/night. Not worth it as the rooms there are merely the same level as Westin elsewhere. The staffs’ smiles are forced and their attitude befits of your typical cookie cutter soul-less resorts/hotel. If you want a characterless, overpriced dark dingy room resort, come here. Otherwise, save your money and go someplace else!
April 16, 2012
Rated 5 out of 5 by Sunshine89 Fantastic
This is an exceptional Westin property. The brand new rooms and grounds are pristine. We loved the proximity to the beach and the pools are amazing. Proximity to Lahaina (~3 miles) is perfect for checking out local restaurants. I would definitely come back to this property! Special thanks to Andrea at Relish for her hospitality.
My only qualm was Starwood Platinum recognition wasn't what I typically get at other properties. My suite nights weren't honored and the upgrade I received wasn't the best (the beach wasn't visible from the 4th floor oceanfront room).
September 17, 2014
Rated 5 out of 5 by James311 Excellent hotel
This was our 4th visit to the Westin. The rooms have been updated and are excellent. The check-in staff was very courteous, and we were given an up-graded room without asking. The housekeeping staff could not have been better. Our room was cleaned with no detail overlooked. We used the service express a few times, and the longest response time was 10 minutes, usually someone was at the door in few minutes. We were at the pool almost everyday, and the staff there was excellent. The towel booth had at least one attendant so there was never a wait, and there was no problem in getting the number of towels we needed. The service staff at the pool was great. They have cabana's, which can be rented for half days for half price. We would like to thank Lupe for providing us with excellent and friendly attention. When we ordered food or drinks it was delivered quickly, pricing has not changed much from our last visit 3 years ago. We also enjoyed the excellent cocktails prepared by star mixologist Freddy. We enjoyed the bar at Relish, and would like to thank Jerome for his great, friendly service, and for providing us with tips on local places to visit. Also, a thank you to Rosalie at the spa front desk for assistance with spa services. When we departed, we called service express for luggage assistance, and Ronzi was at our door in 5 minutes or less. He was extremely courteous, and after loading our luggage into the car, he took the time to ask us about our visit at the hotel, wanting to be sure our needs were met. He sent us off with a warm farewell, saying, in Hawaiian, "until we meet again". I would like to thank all the hotel staff for everything they did to make our two week stay so enjoyable and relaxing.
As a side note, we happen to book our stay when "Kaanapali Fresh", a culinary event, was taking place. We attended the Friday night dinner at the Westin, which was a perfect venue for the event. The food and entertainment was great. The Westin did a fantastic job as the host. If you happen to be in Maui when this annual event is taking place, I would recommend attending part or all of it if you are a "foodie".
September 7, 2014
Rated 3 out of 5 by Platinumtrip Ongoing major renovation
Entire hotel being completely renovated. Workers started at or before 7am every morning, even on weekends. On some mornings it was noisy and would wake us up. Due to the renovation, much of the parking lot was taken up by the construction crew so was tough to park in the evening after dinner. Once renovation is completed I would recommend. Great location and close to Lahaina for good dining.
December 11, 2013
Rated 5 out of 5 by Defender12 They understand loyalty
I have stayed here twice for my annual mother daughter vacation. My six year old and I love it here!
We stayed at all three spg properties last year and this one stood out. They upgraded us twice to the giant luxury suite. Took care of us and were very friendly.
The watersides are huge. One hottub but it's Hawaii not the snow...food is good but pricey but it's a resort. The bartenders are generous...the property is just beautiful and right on the beach.
The spa pedicure was amazing and my daughter could even hang out with me.
I felt at home and catered to. So much that I brought my sister and her daughter with us. I will be back.
March 21, 2012
Rated 2 out of 5 by sharon67 Management lacking
First room-paint hanging off bathroom door; stained bathtowel, bed wrinkled. Got moved-next room running toilet, light out, water froze in refrigerator, mold in vents in bathroom. I reported the four issues in second room and was told an engineer would come right up. 6 hours later - nothing fixed. asked to see manager, he was busy (and never called me to follow up). repairs supposedly done and toilet continued to run, vents never cleaned. I have a picture of the vents BEFORE i cleaned them (they were causing me to sneeze and cough, i had to clean them).
January 11, 2014
Rated 3 out of 5 by Trickyricky47 poor room assignment
We were given a room (#403) that was extremely close to the renovations and it often sounded like we were in a dental office with the sound of power tools. Also our room was directly over the roof of the lobby and there was so much garbage on the roof we could not enjoy sitting on our balcony. When we commented to the front desk staff that said that it was hard to keep the roof clean and construction is noisy but no offer to change our room or give us a discount. We were so frustrated with our room location and the noise that after coming here for 4 years we are seriously considering not returning next year. Very disappointing stay.
December 13, 2013
Rated 4 out of 5 by Ululani2014 Relaxing
The hotel offers several areas to hang out for all ages. There is a kids pool and bigger pool for older guests. Awesome snorkeling at the beach.
September 23, 2014
Rated 1 out of 5 by Marty47 Big disappointment
Being a 75 plus night platinum member.
No upgrades, front desk rude, first night, dirty bathtub, found out why in morning, plugged up drain. Moved next morning, vent in bathroom has 1/4" dirt on it, moldy! Sure has gone downhill the past year. Tried to get late check out, no response from front desk. Never will stay here again. I guess for family and kids is okay. Pool bar doesn't open until 11am, not many shade umbrellas by pool.
July 6, 2012
Rated 5 out of 5 by Hotbutza What an experience!
I am a lifetime Platinum member and we had the experience of a lifetime. From the amazing ocean front suite upgrade to the pool cabanas to the complimentary full buffet breakfast everything was extraordinary. The staff were all very cordial and helpful. We would like to get used to this and plan to come back for 10days in April 2015. We want more of the same!
September 21, 2014
Rated 2 out of 5 by Daisy115 FAIL
We came here during our multi island honeymoon. I could not have possibly been more disappointed. We got there early and were given no upgrade for being gold members or being on our honeymoon. Our room was not ready till almost 5 and at this point it was still dirty. We pulled back the covers to find hair in our bed.
I was not given a refund for that night, but after calling SPG directly to go around the front desk, I was allowed to cancel my room for the remainder of our stay and we found better accommodations else ware.
Not what I would have expected from a Westin and definitely not what I would expect for the nightly rate.
November 4, 2013
Rated 5 out of 5 by Spkr4life Outstanding Property
Recently stayed at the Westin following a wedding in Waikiki and it was just the getaway we needed. We've stayed at this property twice in the last 2 years.
As a platinum member, I greatly appreciate the suite upgrade and welcome amenity sent by the hotel GM.
The grounds are excellent, food is really good and the location is simply superb.
Make sure you get your wristband from the towel desk if you plan to ride slide and also reserve your chairs and umbrella ahead of time. The sand is incredibly hot if you've never been to Maui. Also, you can pick up cheap snorkel gear from Safeway and use through out your trip.
We will definitely be staying here again.
August 25, 2012
Rated 4 out of 5 by Young83 Average Hotel with a beautiful Lobby
The reviews about the hotel were more or less dead on. Got lucky and upgraded to the Beach Tower, however got stuck on the 2nd floor looking onto a roof. Location is great for snorkeling at Blackrock (better snorkeling than St. Johns, Cayman Islands, St. Maarten, Thailand, etc.) especially if you have fins to go out to the end. Being on the Western side of Maui, beaches weren't that great and due to the traffic, is a real pain to get to from airport, nicer beaches, Hana highway, etc. Room was a standard Westin room/decor and was clean. Staff were friendly, but no real platinum recognition even with the resort fee. The add-on benefits for platinums were a bit weak (e.g. discounts to certain food areas, spa, shops, and premium internet access). The parking is also very hectic and will get full by dinner time. Valet parking is free when the self-park lot gets full, but nobody will tell you that until after you've spent a lot of effort trying to find a self-park space. On the positive side, this hotel has one of the nicest lobbys i've seen at any starwood.
March 27, 2012
Rated 1 out of 5 by jackattack Total Disappointment
Stayed @ this property 10 days in late July/early August 2013. *20 minute wait at check in as only one check in position open for all. *Not provided best available room for Starwood member and had to request a change after registration. *Was told no upgrade available, but other guests provided such. *Constant construction noise of drilling, hammering, equipment unloading and solvent smell making room and balcony unusable every weekday of stay from 9 to 5. 2+ hour wait for a 2 hamburger meal which was never delivered. *Ordered out of, made to move from and denied use of half of pool facility for half day without any prior notification so a private party could have exclusive use. This facility is much more concerned with Corporate clients than customers.
August 21, 2013
Rated 5 out of 5 by Biff Great Hawaii Vacation
I was a little nervous reserving this hotel as some of the reviews are not favorable. However, everything about our stay at this hotel was fantastic. Upon check in, we were upgraded to a better room on a higher floor. We stayed in the Beach Tower which has slightly larger rooms which was great for 2 adults and a ten year old. The room was clean and functional. Housekeepng was great. The pools were fantastic and the restaurants very good. But the best part of this hotel is the location. Walk south on the beach and the waves break so surfing is descent and walk north on the beach to the Sheraton and snokel right off the beach. The hotel is next to Whalers Village, which can be noisy in the morning with delivery trucks but the convenience of the shopping and restaurants is worth the slight noise. The fitness center is great and my wife also enjoyed the spa. Take the negative reviews with a grain a salt as many people travel here and spend a lot of money and expect the best and sometimes mistakes are made, but this hotel is very nice and should be considered if staying in west Maui.
April 2, 2012