Rated 4 out of 5 by wigstheome Nice Stay and Experience
Checked in relatively late on a Monday night. As a Platinum, was given a suite (1116) that was in excellent physical shape and quite comfortable. HVAC worked well. Had an excellent salad but an only acceptable flatbread at Benchmark in the hotel. Having a Starbucks stand in the lobby makes the morning much more pleasant. Very nice stay.
May 16, 2014
Rated 1 out of 5 by Empiremods Not friendly to the Vapebash convention
Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again.
April 15, 2014
Rated 3 out of 5 by visitor3 please replace your property's towels
overall, good airport hotel. frequent airport shuttle service, friendly staff. i also like the maid service opt out deal for 500 starwood points, it helps the environment and i get a few more starwood points.
the only suggestion i want to make: please get some new towels for the hotel. all of the towels placed in my bathroom were frayed and looked like they had seen better days. one of them had a permanent stain. it's quite disgusting.
June 22, 2012
Rated 3 out of 5 by worldtraveller33 Fire alarm was a BIG problem
I have stayed at this hotel twice and the first time was pleasant and unveventful. This last time, however, was not to my standards. The food was excellent and the staff were friendly, but a fire alarm went off at 9:30 at night. This in itself is not an issue, but they way it was handled was awful. I was on the 9th floor and walked calmly down to the lobby. I then spent about 30 minutes trying to figure out who was in charge and when I could go back to my room. I found no one to give me any information and eventually went back up to my room becasue others were. As I was riding up the elevator, another guest told me that she was there several times and this happens often. The fire alarm then went off again for another couple of minutes. By this point, I was tired and confused as to what to do. They really need to look into and fix this fire alarm issue.
November 15, 2011
Rated 1 out of 5 by ColoradoNative Hotel Under SERIOUS renovation
There is no coffee bar / no restaurant or bar - just a meeting room with a bunch of tables. Room service is not 24 hours - only dinner - NO chance for breakfast room service at all. This is far below acceptable standards for a Westin property - the web site describes dining facilities that do not exist and never will again (they have been demolished). Until FULLY back in shape I would only stay here as a last resort.
January 24, 2014
Rated 1 out of 5 by Austonian The Single Worst Property in the Starwood Network
This hotel is completely outdated and should not be selling rooms until heroic updates are in place. Period. Mattresses hotel wide are OVER 10 years old. There is ZERO "Heavenly" left in ANY of this hotel's rooms. I have stayed here for 100 nights a year for the past three years. The property is under new ownership. Renovations were said to begin in NOV 2012, but there is NO sign of progress. Tonight I'm in room 340. The mattress is from 2002. It weights about 200lbs because of a decade of body dander, perspiration and dust build up. GROSS. AND!!! Management puts PLYWOOD between the mattress and box springs to get more distance out of the ailing "Heavenly Bed". #Fail. That is unacceptable on every level. The single worst Starwood property I've stay at world wide. Shame on the Westin O'hare for operating under such deplorable conditions. Do not stay at this hotel.
January 7, 2013
Rated 4 out of 5 by BusinessTraveller25 Restful Experience, but WIFI poor
Exceptional customer service, great food, very comfortable bed, larger than expected TV, great meeting rooms. Frustrated that WIFI did not work in the room, although it did work in the lobby and meeting rooms. Spent some time with staff, but did not resolve the issue and blamed my device, which didn't make sense as 2 devices didn't work in the room, but worked well elsewhere. Close to L train and deep dish pizza.
November 16, 2011
Rated 2 out of 5 by shoegirl2221 Not honest
My fiancé and I came back to Chicago after staying at this hotel last summer and having a great experience. I attempted numerous times to book a special AAA rate on the website but was unsuccessful. I called the actual number provided to have a worker book the trip for me. The man who I spoke with was very nice and assured me I had received the AAA special which included parking. When we arrived at the hotel and went to check in I was told that parking was not included in the special and that it would be an additional $15.00 a night. I stated numerous times that was not what I had been told but it didn't matter. The worker stated "well do you want it or not?" I was very dissatisfied that I was not getting the package I had originally booked, and more so the fact that the worker never offered to fix the issue. We will not be staying here again, and I will no longer recommend this hotel.
July 24, 2013
Rated 5 out of 5 by TJD24 Great Weekend
Plenty of room for our convention. Comfortable accommodations and courteous service by all the staff.
August 19, 2014
Rated 2 out of 5 by UncleBill1 Worst Starwoods stay ever
So many problems I don't know where to start. Lets just say that nothing went as planned.and they really didn't care. They were busy and that's all they knew. They really never offered to resolve issues. Any place can have issues it's how a hotel or resort trys to help a guest enjoy their stay. All other starwoods properties have been great! Wouldn't stay here again
February 26, 2014
Rated 5 out of 5 by stan54 I spend 2 weeks per month in Rosemont
This is by far the best Hotel in close proximity to the O'hare airport (and I have stayed at 'em all). It's not a big overwhelming mega convention facility that feel more like a maze, which is what you get with the Convention properties in the same area. And compared to the non convention properties, it's quality is just better. The staff is always attentive.
August 14, 2014
Rated 5 out of 5 by stargate45 Great stay for convention!
I stayed at the convention for a convention and it was a blast! The Westin was very clean and had a very good restaurant.
August 18, 2014
Rated 5 out of 5 by emma13 Excellent, but a little warm
This hotel was excellent for the conference I attended. However, I did struggle getting my room to a comfortable sleeping temperature. It required 65 degrees on the thermostat with the fan on high.
August 17, 2014
Rated 5 out of 5 by Vicki474 Beautiful Hotel, Exceptional Customer Service
The customer service I continue to received everytime I stay at the Westin O'Hare is nothing but Outstanding!
August 18, 2014
Rated 2 out of 5 by NormallysatisfiedwWestin Need to Get the Basics Right
Basics = easily booking a room, shower, sleep. After a full day of travel and moving my daughter to Chicago, called to book using SPG points; put on hold twice for total of 15-20 mins and eventually told to call Starwood. Stood in 6-8" of water while showering; poor drainage. Drapes not secured tight to wall, causing all of us tired souls to awaken way too early with sunshine beaming in our faces; drapes should be rehung or have device to secure to wall. On a positive note, the beds were comfortable.
August 4, 2014
Rated 4 out of 5 by joshboy1369 Long Weekend in Chicago
Hotel amenities are plentiful and tastefully done. Beds and linens are very fresh and comfortable. The indoor pool and hot tub are nice but small.
My main selling point is location. A 5 minute or less walk to the CTA blue line is a big selling point for me. And the other local entertainment near by is a plus as well.
August 14, 2014
Rated 4 out of 5 by SPG6100 Great Except for Service Issue
Really enjoyed this hotel - very nice room, great water pressure and Starbucks in the lobby. Unfortunately, experienced a service issue - apparently one of my neighbors went to the front desk to order room service and asked to have it delivered to my room, presumably so they would come to the door, eat it and leave me with the bill. Fortunately, whatever soup was ordered the hotel was out of and they called my room - awakening me from my sleep at 2:15 in the morning - to ask me what soup I would like instead. So while I was not at all happy about being woken up in the middle of the night, at least it was better than getting stuck with someone else's food bill. But this of course leads to a simple question - why would the hotel allow someone to go to the front desk and order room service in the middle of the night for any room without requesting ID? This is very disappointing service, and I would expect much, much better from a Westin. Other than my service issue, the hotel is recommended!
August 13, 2014
Rated 3 out of 5 by LeftWaitingbyWestin Lower your expectation
The Westin is generally a pretty nice place to stay and this one looks the part, in the decoration and some of the staff service. Overall its a quick stop for travelers and it is lacking a certain bit of quality most Westin's have. Like the 5th floor hallway was filled with cigarette smoke, the robe in the room was stained with pink blotches, one of the lights in the bathroom burned out and was not replaced. The fitness center was bigger than usual, drinks were a good price, food was adequate and breakfast was pretty dismal. The service staff in the restaurant were awesome.
The conference rooms are a good temperature, rather than the freezing that usually happens. I'll come here if I have to, but I wouldn't seek it out.
July 21, 2014
Rated 5 out of 5 by Steph12775 Would stay again
Javier in the restaurant made each of our mornings wonderful. He was helpful and courteous even when he wasn't our server. I would definitely stay again just because of the service I received from him. He needs a raise.
Everyone was nice and helpful, bu Javier went above and beyond.
June 23, 2013
Rated 5 out of 5 by Pway Extremely Polite Staff
I would like to commend the Front Desk Representative who signed me up for this program. I wish I knew her name because she was the MOST polite person I've ever encountered at a Hotel Check-in Front Desk. She would have been on duty at this property at about 9-930Am on January 28th.
January 29, 2013
Rated 3 out of 5 by JNC1234 Close to airport
The room was very clean and comfortable. This hotel is designed for the business traveler and not the vacationer. It would be nice if wireless internet was free like other SPG properties offer. Mass transit is nearby and given its distance from downtown free parking at this hotel would have been appreciated as well.
August 11, 2014
Rated 1 out of 5 by Allen1 Westin O'Hare
Hotel never gets details right. This week three of five weekdays the USA was delivered. One day no papers at all. Another day at hallway near elevator.
Apparently one or more days not all elevators working - large conference group and a 8-minute wait!
September 24, 2012
Rated 1 out of 5 by CarlitoLA horrible "remodeled" room
I can not understand how Westin can put a customer in a room with no cable TV, no bathroom hardware, no phones and no running water in the shower. Worst hotel expereince in my life. Whoever signed off on this room being ready for use should be fired.
February 28, 2013
Rated 3 out of 5 by WisDan50 This hotel has issues
Stayed here twice now, two years ago and in 2012. BOTH times I have had major billing issues! Took several calls/days to rectify.
Also, was promised free parking and had to argue this at the front desk after they billed me for it.
January 16, 2012
Rated 5 out of 5 by Moe2550 Early shuttle
Big thanks for arranging the early (4 am shuttle) Friday February 22nd. Snow fell overnight and the driver was there!
I have stayed 3 times at this hotel and the staff is terrific. I highly recommend this location.
February 23, 2013
Rated 4 out of 5 by Jimtraveller A good stay at a good hotel
Stayed at this hotel during a visit to Chicago.
Th shuttle to the L was great and convenient way to the city, and it is really close to O'Hare Airport.
The amenity on site was average though.
October 6, 2012
Rated 4 out of 5 by Donald3217 Pillows
The hotel overall was fine. The Staff was friendly and accommodating. The one and only issues I had at this hotel were the pillows. They were lumpy they were small it was like a bad joke.
July 24, 2012
Rated 5 out of 5 by olivo honeymoon
We stayed here on our honeymoon. The clerk upgraded us to a suite and also sent is a complimentary fruit tray and champagne. It was very nice and our stay was quite enjoyable.
January 17, 2013
Rated 4 out of 5 by artist916 Good experience
We recently stayed at the Westin O'Hare for an overnight layover. It was convenient, comfortable and easy. The entry to the hotel is inviting, our room was large with a nice view, and the dinner we had at Benchmark was truly outstanding. This would have been an excellent experience but for the hallway to our room. After checking in we took the elevator to the 10th floor and were met with carpet that was not only dirty and stained but littered. It was very off putting as we anticipated what our room would look like. Our room was fine, but the hallway did not meet Starwood standards. That being said, we would definitely stay at the hotel again.
August 17, 2012
Rated 5 out of 5 by Rose63 Very Nice
The hotel is very neat but encourage cleaning staff to change linens on the bed. I enjoyed the environment. Overall, I enjoyed staying. If I visit Chicago again I will come back and also encourage others to stay there. Good job!!!!!!
August 11, 2014