Rated 1 out of 5 by Grumpyfin Disappointed...........
Let me start by stating that I have stayed at this hotel numerous times and have always had a very enjoyable stay until this last visit. For Thanksgiving I reserved what I thought was a nice suite but upon further inspection this room was everything but nice. The largest offender was the couch that was in the room. It seemed to be covered with some VERY nefarious looking spots (ie; bodily fluids). At that point all I could think about was what may have taken place on this couch and how much I didn't want to sit on it.
Then there was the torn wallpaper, dusty lamps and office chair, and human hair on the bathroom counter. Being a repeat guest as well as SPG member, you would think that someone would do something like inspect the room prior to allowing a SPG member to accept it. This room was not worth $50+ dollars!
December 10, 2013
Rated 2 out of 5 by AA85 Customer Service
We have stayed here before and loved it so we decided to come back to celebrate our anniversary.Unfortunately,we didnt have the same experience.My disappointment isnt the bad experience in our room but more the way the staff handled it. I told the front desk about the problems when I checked out and she didnt seem to care. I also sent an email to the hotel regarding my stay and never got a response back. Almost makes you feel like they dont apprecialte their guests.
November 6, 2012
Rated 3 out of 5 by Michelle6 Hotel is sub par for a Westin
This Westin is not up to par. Slow response time to requests - room service, calls to front desk regarding issues, etc. I've been staying here 3 nights a week for the past 12 weeks and inevitably ABC (the TV station) does not work in my hotel room - the front desk always seems surprised by this complaint. Internet is extremely slow depending on what room you are in. Typically, only 1 of the 4 elevators is in operation and wait time is excessive.
January 23, 2013
Rated 3 out of 5 by BarbMD Several little things....add up!
There were no bed linens for the pull out sofa. Why would these not be in the room already? I had a young child I was trying to put to sleep and it took 2 phone calls to the front desk and 20+ minutes to get sheets - and they didn't bring pillows! Front desk staff at check in wasn't very friendly and the pool was closed for renovation - one of the main reasons I chose this hotel!
April 20, 2014
Rated 2 out of 5 by smadge59 Not a recomendable Westin
The Westin hotel brand is my favourite and I have stayed in many. This Hotel is not worthey to be called Westin.
My first room carpets were dirty, the heating was stuck on 88F and couldn't be adjusted. The room phone didn't work so I couldn't reach the reception and worst of all my bedsheets were dirty. The second room was better but not up to Westin standards. The hotel is tired, poorly staffed and needs a major facelift.
January 30, 2014
Rated 2 out of 5 by Bwayne Jan 21-25
- Toilet flush mechanism broke to flood the bathroom...maintenance fixed (nice guy), but it broke again 3 days later and I fixed it
- Signed up for green program on check in and didn't get my 500 point coupon...front desk (asian woman) couldn't comprehend how a 4 night stay should get 3 coupons (and I only received 2)
- Gym was empty of towels and water glasses twice
- Heater wasn't working properly
January 25, 2014
Rated 5 out of 5 by JAMM Super comfortable beds and friendly staff
Check in and out process is super fast and easy. Staff is very nice and helpful. Rooms are clean and they have the best beds around! lots of pillows and very comfortable.
August 22, 2014
Rated 4 out of 5 by Canmac1617 Very nice hotel
Hotel had good amenities and very very nice, with great linens. Staff was very friendly. We had an issue with temperature in room, manager Julie went above and beyond to resolve issue and move our room. Her customer focus was very evident. I would come back because it is clear staff will make every effort to make stay comfortable. Food was very good and room was super quiet
April 9, 2012
Rated 3 out of 5 by DWALDO3156 Service Needs Improving
I travel extensively and was excited about checking out the Westin Southfield. Unfortunately poor service diminshed the experience. The service at check-in was very weak, the restaurant was grossly understaffed, and the printer wasnt working in the Business Services room. Nice rooms but service was poor. Not what I'd expect from a Westin property.
November 21, 2013
Rated 4 out of 5 by Alexonthekart Good experience besides food
This is my second time to stayed here. Last time I made is last thanksgiving. Valet parking is $20. I was upgraded to a Junior suite since I was platinum member. The only thing I don't like is the brakefast, the fruit was very bad, waiter is not friendly.
April 13, 2014
Rated 3 out of 5 by mnm0328 Decent Hotel
I thought this was a decent hotel, beautiful features on the main floor. Carpeting throughout the hallway on floor 9 was pretty stained, desk in room was very sticky, shower did not drain properly - not used to standing in shin deep water when I take a shower. Bed was comfortable and the room was quiet.
August 18, 2014
Rated 4 out of 5 by ncjoel Very enjoyable!
I spent a week on business at this hotel and everything was more than expected. I would like to give a big thanks to Carolyn in Tango's for her outstanding service and wonderful friendliness. Carolyn served my breakfast every morning and she was a bright start to my day. Thanks Carolyn for your smile and friendly conversation!
September 17, 2013
Rated 4 out of 5 by Donald3217 Great Hotel
We stayed here this last weekend and I have to give credit to Jason Room Dept. manager he really went out of his way to be helpful before and after the stay. This hotel is VERY lucky to have someone like him!!!!! The front desk was also very nice and very helpful during the stay.
June 2, 2012
Rated 2 out of 5 by Trav1999 Experience not good!
The furniture was dated. We had to pay for a microwave($10). The phone lines didn't work. The microwave we did get was old and hardly worked. The WESTINS that I usually stay in are always up to standard but this WESTIN in Detroit was very disappointing!
December 9, 2013
Rated 4 out of 5 by Cali2007 Used Points
Nice hotel but elevators are really really slow when waiting for one. Hard to get around due to construction in area but not hotel's fault.
August 18, 2014
Rated 5 out of 5 by nana18 Nice Hotel
I would recommend this hotel. This is one of the nicest I have been to in MI.
August 18, 2014
Rated 5 out of 5 by ladienigma Excellent service and room
This hotel is great and the accommodations well met my expectations. The amenities were excellent. The hotel staff was very accommodating.
December 29, 2013
Rated 4 out of 5 by Tregg01 Several Very Good Stays
I have stayed at this hotel about a dozen times in the last year, and have had very good experiences for the most part. I have read many of the reviews of the property and, although I have experienced a few of the negative items listed, I think the overriding take away is that the property is well worth a visit. The entrance is nice, and the smell of the lobby (green tea and linen) is instantly recognized. I happen to think it is wonderful and I always feel welcomed when I arrive. The front desk has consistently been very kind, and have upgraded me each time as a Platinum. There have been a few occasions when a newer staff member has made a slip up or two, but those are more nuisance than problems. The elevators can be slow and lack availability, but it has not been an issue overall. The rooms show some signs of wear and tear, but they are fairly spacious and the bathrooms appears newly renovated with double headed showers.
Is this the nicest Westin I've visited during my membership with SPG? No...I would put it at average, or slightly above, but the value for money is fantastic and the staff has always treated me with kindness. I would recommend it for a nice stay in the Detroit suburbs.
February 5, 2013
Rated 2 out of 5 by Leroy1 Uneven
The first night we had a room that was not satisfactory, a kind of fold up Murphy bed. the main problem was that the room was not well insulated and we had loud noise from visitors in rooms on both sides of us.
We switched rooms to a King on the 12th floor. It was excellent, quiet and a large and comfortable bed. So we really enjoyed that aspect of our stay.
However, in both rooms the housekeeping was uneven, water not replaced,etc.
Staff generally was uneven, some people very friendly and helpful; others quite clueless.
Food was not very good. We had a really horrible continental breakfast brought by room service, some mushy donuts, etc. and wrong kind of coffee, which then was replaced, by decaf, but charged us a second time for the service.
Breakfast in the restaurant was not very good either.
Dinner in the restaurant was average. Our waiter was actually charming, in a kind of gruff way.
I enjoyed the lap pool. Good for one person. Water really too warm, but got better on the third day.
Our room keys did not work half the time. We kept changing them for new ones.
My husband thought on the weekend nights the hotel appeared to be turning into a bordello. Not that we cared, just the noise..
November 18, 2013
Rated 2 out of 5 by Cody6846 Average Accomodations
The hotel itself appeared very nice and well maintained. The ammenities were nice and the business meeting being held there was was very well organized and accomodating. However, the room itself lacked in meeting these same expectations. Upon arrival I found that the alarm clock and the tv remote control did not work. In the morning, when I went to shower I found that there were no wash clothes supplied in the room. After my meetings on the first day, I stopped at the desk and notified them of issues. A maintenance man showed up within half an hour and after a short period of troubleshooting was able to replace the remote control. However, wash clothes were never delivered to the room. For each of the three nights stayed, I had to shower without.
July 25, 2014
Rated 1 out of 5 by Amy4224 A Horrible Experience
I stayed at the Westin Southfield with a friend of mine this past weekend for an event in Farmington Hills. We chose the Westin because I frequently stay there and standards are usually higher than most hotels in comparison.
The issues began when we checked into our room. We walked in and the temperature was an uncomfortable, stuffy 76 degrees. We opened the window and tried to lower it but the room remained very warm despite our efforts.
Then we tried the coffee maker and discovered it was broken. We notified staff and they promptly replaced it which was nice of them.
The shower drain seemed to be clogged because a pool formed in the tub when we took showers.
There were many flaws within the room itself and it obviously hadn't been updated in quite some time because the bathroom door was chipping and various other areas of the room just looked old and dirty. Definitely not what I'm accustomed to when I stay at a Westin hotel.
I requested a quieter room at the time of booking since we had to be up early the next morning and needed our rest. We were given a room near the elevators, so of course we could hear the dinging. Plus, our neighboring rooms had some very noisy guests who were loud in the hallways from the hours of 2am-6am, yelling, pounding on doors, and laughing which woke us up several times.
I should have requested a different room earlier but didn't have much time between check in and the time we had to arrive at our event.
I informed the front desk of these issues and they did discount my stay, but that didn't seem to make up for the severe lack of sleep and overall very uncomfortable experience.
This was below my expectations. I have stayed here several times before and never had these issues which is the only reason I still recommend this hotel., Maybe it was just a bad night or maybe things are going downhill. I don't know. I do know I probably won't stay here again if I am ever in the area, which makes me sad because it really is a beautiful hotel.
April 2, 2014
Rated 2 out of 5 by 58774587 Why I Will Not Be Returning
I called a few days before our stay and ordered a bottle of champagne to be placed in the room BEFORE we arrived. I wanted it to be a surprise for my girlfriend. The person at the check-in was trying to sell me a Valentine's Day special bottle of champagne and strawberries. I declined, she tried to do it again. I didn't want to say "I already ordered it before" because my girlfriend was standing right there and it was supposed to be a surprise. Really? Couldn't you have left a note on my account so the front-desk wouldn't try to sell me on something I already bought AND almost have me ruin the surprise for my girlfriend?
And to top it all off, guess what.... that's right! The bottle of champagne WAS NOT already in the room for us when we got there. It didn't arrive until after I paged room service to inquire about it.
We ordered room service for breakfast the next morning.Room service forgot to bring silverware. I had to call down again for it so we had to wait about 5 minutes before we could eat. My girlfriend ordered the waffles with fruit and stuff on it, all we got was a blank waffle. I was already upset about calling and waiting for the silverware that I didn't even bother calling down again. I mean, come on, if you guys are going to charge such a high price for room service you should probably take care of these little things.
Your hotel was nice, we liked the room, we liked the bed, we liked the view, it was very clean. These minor logistic problems killed my experience. I spent over $300 for the experience and did not get the service that I paid for. I will most likely not be returning and will take my future business to another establishment.
February 21, 2014
Rated 4 out of 5 by Daimo Nice Place to Stay
I've stayed at this hotel many times for work and for leisure. There is free parking in an enclosed garage which is nice when the weather is inclement. The front desk staff is very courteous and helpful and the hotel always smells clean and pleasant. I have never had an issue with the room being dirty or uncomfortable. This hotel is also close to many nice restaurants, so that is an added bonus. Overall, no complaints, just a nice place to stay!
July 29, 2014
Rated 3 out of 5 by Jk53 Had a problem with the cleanness of our room.
On checking in to our room I did find sticky spots that where on the bathroom floor and also one on the desk.They where a tan color and very obvious. I myself cleaned them up. Since the refrigerator in the bar area wasn't working my wife called for extra ice buckets and no one delivered or called. I have been at Westin's from Hawaii to Costa Rica and by far this has been my worst experience.
July 28, 2014
Rated 3 out of 5 by MDeezy Rooms Need Updating
Rooms smelled musty and didn't appear to be cleaned well...I had to keep being reassigned to a different room by the hotel staff. The staff members were amazing but the facility is subpar!
August 4, 2014
Rated 5 out of 5 White Tea Heaven!
If you like the Westin White Tea experience you are going to LOVE this place.
Staff treat me like I stay there a lot, which I don't, but it sure makes me feel good.
Highly recommend this place when in the Detroit area.
October 24, 2012
Rated 3 out of 5 by Disappointed5562 Standard for Westin
Regretably, my overall rating for Westin Southfield did not rate well by what I would hv expected of Westin Standard.
Why, eg. Hotel lift cleanliness could have been better. The reception on the ground floor restaurant especially during b'fast is very lacking. A few staff were not attentive at all.
Tea bag given and hot water in a mug rather then in a pot at times given the reason they run of teapot when the restaurant wasn't running full house?? Finished plates were left piling on our table - lack of attention. Omelette station was left unattended most of the time and we continuously had to seek for service every b'fast we were there.
Concierge and reception we experienced was up to Westin standard thankfully otherwise we would hv checkout much earlier. We decided afterwards to shortened our stay from 7 to 3nights.
July 18, 2014
Rated 4 out of 5 by grateful65 This hotel has great rooms and amenities
Very relaxing and comfortable rooms. The room was quite spacious and provided ample amenities.
August 3, 2014
Rated 4 out of 5 by Daimo Great Location
I stay at this hotel when traveling for work and it is pretty consistent. I have always had a clean comfortable room and helpful staff. It is about 23 minutes from downtown Detroit and Southfield has an nice variety of restaurants to choose from. This is my Go-To hotel for Detroit!
July 29, 2014
Rated 4 out of 5 by xuejksjhtakdfg SPG benefits falling compared to ...
In the past I was offered a choice of amenities when checking in. At this hotel no such offer was made. For a large hotel there was no complimentary coffee service in lobby or quality coffee offered for a charge. There was a Starbucks style café in the lobby, but it was closed for the weekend..
July 28, 2014