Rated 3 out of 5 by TomL Average
The room was average at best. They gave me a voucher for $5 when I agreed to their "Green Choice'. By Green Choice they mean that I agree to not have my room cleaned in return for a a miserly $5. I don't know how this is green but it does save the hotel from having to pay room staff. The voucher is supposed to be good for food and beverage outlets in the hotel. Problem is that when I checked out at 6 am none of these places were open! Score two for hotel and zero for paying customer.
February 11, 2013
Rated 5 out of 5 by EddieTSY Exceeded my expectations
Stayed here during for a week during a business trip to Calgary, Canada. I have to say the hotel exceeded my expectation. 1st and foremost, the warm welcome by at the front the moment i got off the taxi followed by friendliness of the hotel reception up to room service. I'm impressed. I stayed at the business wing and hence room and view are excellent. It is also a quiet wing and hence I could catch up on my sleep due to jet lag. Room service in the wee hours of the morning ensure that I have my delicious breakfast when all shops are shut. Starbucks coffee sachets in the room followed by the shop downstairs ensures that I have my much needed caffeine boost! Did I mentioned that this hotel is located within walking distance to the Eau Claire Park makes sight seeing and morning run a breeze especially when the weather is great! Even dinner at The Keg exceeded my expectations. Great selections of ribs, steaks and beer makes the evening a pleasant experience. Overall, an excellent choice for business travellers away from home. It makes the away from home experience bearable and comfortable.
July 22, 2014
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 5 out of 5 by DjJassy Excellent Service
Staff from all departments were exceptional. Quick, responsive, proactive and willing to go that extra mile - the support to execute our event was truly appreciated and valued.
September 30, 2014
Rated 5 out of 5 by BTBREHM2014 Loved it!
The place to stay in Calgary.
October 1, 2014
Rated 5 out of 5 by LeeAnna Ms.
Although I've been lazy about writing a review, my stay at the Westin Calgary has always been " top notch". And the staff, what can I say.. Jill, Peglia, Michael, Annie, John, Helena ALWAYS greets me with a smile, and my lemon. The bellmen - Christopher, Tyler and all are prompt with the luggage and the cab. The front desk knows how to get things done quickly - April, Luis, Sara and all THANK YOU. You guys made me feel like I was returning home
August 21, 2012
Rated 1 out of 5 by MDU2013 Bamboozled in Calgary
1.) Hotel was 500 plus a night, for what I do not know
2.) 4 days there and two days they did not have hot water in the morning, so showers were a bit eye opening
3.) Menu in restaurants were limited, beef, beef or beef. They should give out a coupon for angioplasty upon checkout
4.) Beds were uncomfortable
5.) The wait at the hotel restaurant was 45 minutes to an hour and apparently we were lucky have them let us in the door.
November 9, 2013
Rated 4 out of 5 by NG57 Good location for a comfortable couple of nights
We found the staff welcoming and very helpful and helped our brief stay in Calgary be an enjoyable one.
The room was very comfortable but we did find the bathroom small to the point of not having adequate towel rails. This marked the room comfort down otherwise a definite 4*.
We did not use the hotel for food or drink.
June 8, 2014
Rated 5 out of 5 by JRS2014 Impeccable Service
This was our first time at the Westin in Calgary and I was very impressed with the service we received from the minute we arrived and throughout our stay. The prompt service, attention to detail, and the anticipation of our needs were key factors in our decision to extend our stay. Add to that, a great downtown location ensures we'll be visiting again.
May 24, 2014
Rated 5 out of 5 by marsunshine Caring Staff
After a demanding work week and coming down with the flu, I decided to stay in Calgary over the weekend. Hue Luu, the housekeeper, noticed I was not feeling well. When I returned to my room, Hue took the initiative to have a hot tea service set up in my suite with a very thoughtful note. I truly appreciated the comforting gestures. This is one example of the outstanding Westin Team's care of guests!
June 12, 2012
Rated 5 out of 5 by Noriram Very helpful welcoming staff. Facility is beautiful the restaurant food excellent!
Right from the initial greetings of the valet, to reception, concierge, restaurant services, all were outstanding. The room was immaculate, staff knowledge in assistance with getting around Calgary awesome. Beautiful hotel and nicely laid out.
June 2, 2014
Rated 5 out of 5 by Rose333 A perfect stay at the Westin
We have stayed at the Westin before and as always, its an excellent place to stay. Location is great, staff are very pleasant, a very clean hotel, and just a wonderful place to stay. The C-train is very convenient and close to the hotel.
June 2, 2014
Rated 5 out of 5 by Fellowrunner What an oasis!
My travel booking was made for me in advance at a different hotel, but when I arrived I was very disappointed, so I cancelled my two nights and booked the Westin. I was exhausted from work travels and when I arrived it was like an oasis. From the front desk staff to the facilities, service, meals, etc, it was a relief to feel warm, comfortable and welcome.
December 13, 2011
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 5 out of 5 by Dmed Over and above!
I would like to commend the entire Westin Calgary staff for their service during the unexpected extreme situations the past few days! Over and above excellent service, always with a smile during the worst flood in Calgary history. From the Bell Hops, Front Desk staff to management, I am so impressed with Westin staff..one word amazing!
June 22, 2013
Rated 5 out of 5 by dcmens Special Wedding Memories
I booked this room as a gift to my nephew on his wedding night. The Westin Calgary Team (in particular Shaddy and Sarah at the Front Desk) went FAR above and beyond. I assure you that this wonderful young couple will always have the warmest memories of the Westin Calgary...as will their Aunti. Thank you SO much!!!
August 15, 2012
Rated 4 out of 5 by PascalClara Excellent hotel option at best location
The hotel is perfectly located, for both business (downtown) and for leisure (between Prince's Island park / river front and the vibrant 8 Ave SW. The room was very comfortable and clean, not has big as for our previous stay (at that time we were upgraded in in a larger room with larger bathroom, even including a TV screen in the bathroom mirror !).
We found all the staff very profesional and polite.
The hotel is connected with Starbuck and The Keg restaurant, plus the best Japanese restaurant in town (The Ki).
September 8, 2014
Rated 5 out of 5 by VOTBS Westin Calgary Downtown
The hotel was conveniently located in downtown Calgary. We walked around the city and many shops were in close walking distance
February 14, 2013
Rated 5 out of 5 by ZuzuD A great hotel
Location of the hotel is excellent, room is very comfortable, pool and gym are very good too.
August 7, 2012
Rated 4 out of 5 by jimyc Customer Service outstanding
From the Door man to the Hotel Manager, everyone was extremely helpfull whenever called upon.
February 17, 2013
Rated 5 out of 5 by Traveler46 Great place to visit
Not only was the staff and the room great, but we had an excellent meal as well.
August 29, 2012
Rated 4 out of 5 by Karen64 furniture
I stayed in the corner suite which was nice and big and comfortable. I thought it was odd there was a big balacony with no chairs to sit outside . Also the sofa and chairs were a bit dirty and there was no table for us to eat our in room breakfast at, no even a coffee table. I also thought there was suppose to be a microwave in the room . The only other thing is I was disappointed to find out there was no hot tub. I was happy I had a 25% discount for attending the Spartan Race because the breakfast was really expensive for the quality. The beds were awesome and the air conditioning was terrific. Had a good nights sleep, which was the main thing.
August 22, 2012
Rated 5 out of 5 by Allan816 Centrally located, wonderful staff and a very good restaurant
My favourite hotel in Calgary!
December 23, 2012
Rated 3 out of 5 by Piefke Good Hotel, Poor Food. Consultant
At reservation time we requested twin beds , but the clerk did not forward the request correctly and we ended up in a single bed.
The restaurant - breakfast was poor.
We lived in Calgary a number of years ago and always enjoyed coming to the restaurants and had better meals.
September 14, 2014
Rated 3 out of 5 by Not2happy Check-Out issues
Had to flush the toilet 2-3 times just toilet paper to go down. Small bathrooms with only 1 face towel. I had to ask for my bill at check out and explain how payment was made. At the airport I reviewed my bill and found out I was charged for North American calls when I had the North American telecom pkg. If I hadn't had to request my bill I might not have caught these extra charges. Also, I was there with a conference and missed the booking deadline by a couple of days. Was charged the full $269 rate as opposed to the $179 rate. Even called the hotel to see if the could squeeze me in under the conference rate for 3 nights. No luck.
June 10, 2013
Rated 4 out of 5 by RocMon Awesome atomsphere
II travel for work into Calgary, so my needs might not be terribly complicated – a comfy room, convenient access and perhaps some interesting/fun things to do in the evening. The Westin is the third hotel (all in the upper tier) I’ve tried since starting my Calgary Travels 3 months ago… and it definitely goes to the top of my preferred list!
The hotel has an aura of their fancier ‘W’ hotel, and no compromise on style, cleanliness and great staff operating the hotel. Okay, so reviews are only useful if you provide some constructive feedback and here’s mine for room 828;
- The heat/climate in the room sucks – but this is standard in ultra-dry Calgary – I could not get the temperature in the room to stay comfortable… raise temp and it became crazy dry, lower temp and I felt my head and exposed skin start to freeze (exaggeration) :). Humidity in the room hovered around 27% - I wish they could centrally humidify the air, but this is a very common issue in the city so I do not fault Westin but do suggest they consider improving this.
- TV, wasn’t always responsive when I turned it on… at times the screen would stay dark but I’d hear the broadcast, I had to repeat a couple off-on cycles to get full functionality.
- Hot water in the sink, turn hot on all the way… took a good minute to actually get hot water – and the strange thing was after the water got hot I’d turn on a bit of cold water and then it seemed like the water went from boiling to ice… was a bit tricky to work with, but not a big issue.
- On the plus side, the Westin provided great room coffee and also complimentary water bottles – yippy! The other two places would ding me $4.50 and $7 for a 1l convenient water bottle – so I was very happy to see the Westin did not stoop to the convenience cash-grab.
- The Westin is also conveniently on the +15 network and with all the other positives going for it, I may never try another hotel in Calgary! :)
January 10, 2013
Rated 5 out of 5 by gedgar As usual- above and beyond.
My most recent stay can be summed up with one anecdote. I went out for a run, leaving the hotel at about 5:15 pm. When I returned to the hotel, I was hot and breathing heavily. So I stood outside the main front entrance for a minute to catch my breath. Without asking, prompting, or any communication at all, one of the doormen simply walked up to me and handed me a chilled bottle of water. He asked how my run was, where I had gone etc.
This is the kind of service that happens all the time at the Calgary Westin. The staff just seems to know the right little thing to do, at exactly the right moment.
July 19, 2014
Rated 4 out of 5 by RocMon Found the room to avoid on my 6th stay!
I obviously love the Westin Calgary, as this is my 6th stay this year (yes - business travel) - but... the room this week was in serious need of adjustments. Not quite enough for me to ask to be moved, but - oh so annoying every single morning .
If you start your day with a shower (I hope you do) this room could challenge even the most positive person!
I'm of average build, 5'7" and ~155lbs, I didn't measure the size, but it certainly felt like about 2'6" x 3'6" - which wouldn't be so bad but the design was horrible! They used a solid glass partition which only covered about 60% of the 3’6” opening and the rest was left open (no curtain or sliding glass like the other rooms). Because of this ‘design’ (I think) they used one of those rain head shower fixtures… now here’s the problem – the rain head was low flow and the water dripped approx. 6” from the wall… same place where the soap shelves were installed. With this setup, I could not avoid bumping and touching the walls and soap tray shelves constantly – and with the low flow rain head… if I tilted the head to spray water further outwards it would actually spray closer to the wall since only the lowest part of the head dripped water (hard to explain).
As if this wasn’t enough frustration, here’s a quick list of other annoyances which probably wouldn’t have bothered me as much if I had started the day with a comfy shower;
- Toilet didn’t flush completely (even without solids and a single tissue), required holding the lever and good luck to get a complete flush
- Housekeeping was, well, unpolished… I noticed some hairs stuck to the wall in the shower on my first morning and they were still there on the last morning – this is an issue mostly because of the telephone booth feeling shower in my main complaint
- Housekeeping strike 2, Calgary is bloody dry… I use a lot of their moisturizer and take them with me to the office for use during the day – they replenish consumed toiletries in a somewhat random manner… and I usually have way more shampoo conditioner (which I don’t use) than humanly necessary and run out of moisturizer and body wash. (aren’t those supposed to be completely stocked up daily?)
- Housekeeping strike 3, normally they stock the in-room coffee with 2 regular and 1 decaf coffee pouches… the coffee is acceptable (at best) and I need to have two before leaving the room for work – Defac is not an option for me, but on my third morning I woke to three decaf pouches – Ahhhhh! Did not have a good morning without my caffeine!
I’m hoping there aren’t a lot of rooms like this in the hotel and I will try to remember to ask about the shower on my next check-in … and hope you take my review as constructive criticism because I still love the Westin!
February 7, 2013
Rated 4 out of 5 by JW62 This hotel has great features
This hotel is close to all amenimes that Calgary has to offer
September 15, 2014
Rated 5 out of 5 by EOD68 Served purpose extremely well
Enjoyed my stay - great restaurants, and service was excellent throughout
September 15, 2014