Rated 2 out of 5 by MAX1818 Westin on Robson
I'm very loyal to SPG and have stayed at this hotel 7 times or so in the past few years, however the hotel needs some work. Needs a good cleaning, I had a shower head fall on my head and saw little mice in the pool area. Location is good, staff is amazing! The rooms need to be touched up, new sheets and pillows. For the right rate this is a great hotel for a premium rate it's not.
October 29, 2014
Rated 5 out of 5 by sljo888 Another splendid stay here
Back in YVR for the second time in a year, this time for the wedding of two friends. Hotel choice was a no-brainer. Location is so convenient and central for shopping and nightlife, but the area is not noisy.
Check-in staff continue to be the best, most smiling, happy, helpful, professional that we meet.
Rooms are comfortable, and contain ALL we need - especially the mini-kitchen, with a splendid view of downtown and the spaceship thingy that is probably a hockey stadium.
We had a small issue with a special laundry request (over and above anything usually offered), it went wrong, but was rectified within 2 hours with a smile the following morning and with minimal drama.
Food and drink at Hidden is OK, it's all the hotel needs given the wide choice outside the front door.
Our 1st choice hotel in YVR every time.
October 21, 2014
Rated 5 out of 5 by ToddGY Very nice hotel
The Westin Grand is a very nice hotel in the heart of Vancouver. It is within easy walking to nightlife, shopping and the major attractions. The rooms are very comfortable and clean. The kitchenette is a nice feature for warming meals when you don't feel like eating at a restaurant. The staff is cordial and efficient. I would recommend this hotel and plan on staying here again.
October 20, 2014
Rated 5 out of 5 by powwow stay at westin
very friendly and progressional, great beds and service.
perfect location in Vancouver downtown area.
October 14, 2014
Rated 5 out of 5 by KZtraveler Check - in
Continues to be a great experience. I have now stayed here 4+ times in recents months. Staff is great.
October 6, 2014
Rated 5 out of 5 by KarinR Repeat customer!
I have stayed at the Westin Grand many times - it actually is the hotel I check for availability first before trying any other Vancouver accommodations. The service is consistently excellent, from the valet parking employees to the concierge to the front desk staff. We checked in on a Friday night and were leaving on Sunday and were offered late checkout - 3pm - which was a nice surprise. As the weather was so nice, we stayed late on Sunday and sat poolside for the afternoon and listened to the band playing next door at an event at Library Square. I have never had a bad experience at the Westin Grand and their accommodations are classy and elegant. I woudln't hesitate to recommend this hotel to others and can't wait to come back!
September 29, 2014
Rated 4 out of 5 by EOD68 Convenient location downtown
Enjoyed my stay - room was spacious and great to have mini-kitchen!
September 15, 2014
Rated 5 out of 5 by familytrip2013 Excellent customer service!
Really enjoy the stay. We are sure this will be our hotel next time when we return for visit Vancouver.
September 2, 2014
Rated 3 out of 5 by gd77 Elevators
Waited an average of 5 mins for an elevator. One time was 9 minutes which is not good when staying on 22nd floor and need to meet someone for an appointment. The TV in my bedroom only worked 50% of the time - when not working it read "searching for signal". Someone tried to fix it but could not. Not a big deal because I wasn't there to watch TV - but not good. The elevator situation alone will make me not stay here again.
August 30, 2014
Rated 3 out of 5 by coupleau worst westin i've been
Hotel room outdate old bthroom....really small room....even think about to book the queen bed....way too small...really desapointed
August 27, 2014
Rated 5 out of 5 by daci77 Very friendly and helpful staff
First time I stayed at this Westin, was pleasantly surprised by the little kitchenette in our room. We really appreciate having that on longer stays. The staff was extremely friendly and helpful.
August 25, 2014
Rated 4 out of 5 by Travelite Great weekend stay with dog
This is one of the pet friendly hotel in Vancouver and I love the location as well.
Pro: comfy bed,clean room and hotel staff are friendly and pet stay for free.
I wish the hotel will offer dog bowls and dog bed when I told them I have dog with me. I have never received the heavenly dog bed as westin stated on the website,
I would not recommended breakfast as it's pricy and not many selections. Overall good stay.
August 22, 2014
Rated 5 out of 5 by Louie50 Great hotel in the city
This hotel goes beyond regular hotels normally found in cities.
Spacious rooms with separate bedroom and small kitchen area providing the convenience of dining in rather than having to go out every time you want to eat.
Fantastic location for everything in downtown Vancouver.
August 22, 2014
Rated 5 out of 5 by aclark44 Great stay in Vancouver
Really liked the hotel - great room with a balcony and view and centrally located. Only complaint is there are only 2 elevators and can be pretty slow. Concierge had lots of helpful suggestions. They also brought a separate fridge to my room for personal items upon request at no charge, which was appreciated.
August 20, 2014
Rated 5 out of 5 by Hunter5347 Fabulous location, heavelnly sleep
I love staying at the Westin Grand whether its for business, girls weekend, wedding event or family vacation! The location is terrific and at hte end of the day you can always count on a great nights sleep in the comfort of those wonderful beds! The staff are freindly, knowledgeable and always pleasant!
August 18, 2014
Rated 5 out of 5 by MarcoooooooooS Simply Perfect
Regardless of where you want to go, Westin Grand is extremely convenient. There are a lot of restaurants and shops surrounding the hotel. You absolutely cannot go wrong by choosing this hotel. The whole repertoir of staff are extremely friendly and helpful, keep up the good job!!
August 16, 2014
Rated 4 out of 5 by Bugeye01 Terry
The attraction for me was the steam room. The workout facility is nice.
The main lobby restaurant closes too early at 11:00, most people come back from supper later. I was guided to go to another place out side of hotel for snacks. Good location downtown
August 16, 2014
Rated 5 out of 5 by minskl Great
It was really clean and comfortable bed in the room. People are really nice. I like here.
August 11, 2014
Rated 5 out of 5 by sljo888 Absolutely TOP NOTCH. Superb service, location and facilities
We had a brilliant start to our second honeymoon here. Service, facilities, room, view, location, extra care: ALL second to none.
Started superbly, after 18 hours of flying, with Priya on the check-in telling us everything we needed to know, and nothing we didn't.
The room, a high corner suite has great views (the weather helped I guess), and the little extras recognising my platinum level membership were much appreciated. Good food available all around the location - hence why a small bar/restaurant only in the hotel itself I guess. Breakfast in here was VERY good, catering to all tastes and appetites.
Easy walk / bus / train to all points of interest. Easy to get taxis when required.
Totally helpful staff in the restaurant, concierge and manning the front desk, ALL day, EVERY day.
Thoroughly enjoyed our stay there and we'll be back in Sep for our friends' wedding.
August 10, 2014
Rated 5 out of 5 by Diane514 Great pied-a -terre
This hotel is a great pied-a-terre from which to tour, visit sights, shop and dine. Not over-bearing. Children are well-received.
Staff friendly and efficient. Rooms comfortable and well-appointed. Lovely pool area and well-equipped gym. Great breakfast buffet.
Would recommend it without reservation.
August 9, 2014
Rated 3 out of 5 by Grahamranjit This Hotel is well situated
We stayed 2 nights however our room was not done after the first night. We had meetings all day and got back to hotel at 4:40. Housekeeping knocked at the door around 5:00 and I was too tired to let them in to do the room. Very disappointed.
August 5, 2014
Rated 5 out of 5 by Blackdog Good location and good hotel
We stayed Westin Grand for 3night for our vacation in Vancouver. What we liked about this hotel is, great location, friendly staff and comfortable room! We be back again!
August 4, 2014
Rated 1 out of 5 by SLH1324 Disappointed
We had a suite that was decent, but there were no clothing drawers in the bedroom. The bathroom also had no storage for toiletries beyond an already cluttered small counter top around the sink. I have never stayed in a modern hotel with such inadequate elevators. Overall very disappointed.
August 4, 2014
Rated 2 out of 5 by janetw52 disappointing stay
we have stayed at this property several times and found it great location,pool and rooms. Not this time however... a/c did not work properly, pool closed for a private very loud !!! function so could not be in the room. ; We booked this hotel to be able to use the outdoor pool. We should of been notified and we would of booked somewhere else.
August 4, 2014
Rated 4 out of 5 by Tommo27 Fantastic Beds
I received an upgrade which was great, the downside was the staff banging on in the amenities room next door 26flr, the phone didn't work, and there were no powerpoints available so I requested an extension board and got it. Didn't get the green option to save water on towels etc. Clean comfortable and great beds, internet worked very well. No iron in the room but got one. Gym was good one bike, free weights and weight machine, pool was small but can do laps spa was great on 3rd floor outside.
August 4, 2014
Rated 5 out of 5 by MarkUK Excellent hotel Ian great location
We stayed here twice in our 3 week holiday in Canada. Four nights on the first stay and one night in our second stay. The hotel staff are exceptionally helpful, te specially the serving staff at breakfast. The hotel is in a convenient place, 10 minutes from Gastown and Canada place and 5 from the wonderful restaurants in Yaletown including the ferry to Granville Island. I would definitely stay here again.
August 2, 2014
Rated 5 out of 5 by MMx54 Great City Hotel
We were thrilled with the location. It was accessible to everything. The staff was fantastic - A great place to stay!
July 30, 2014
Rated 3 out of 5 by AVCR The bedding was dismal
Unfortunately we were told upon arrival that there would be an upcharge to our prepaid booking for a king size bed which we were not prepared to pay. The queen size bed was extremely uncomfortable for a 6'-2" tall person who finished up sleeping on the couch for 2 nights out of the 3 night stay. Sleeping comfort was a dismal disappointment compared to previous stays at Westin hotels.
The room was otherwise very comfortable and the kitchenette was well equipped. Location highly desirable.
July 29, 2014
Rated 5 out of 5 by Hanrake Outstanding customer service!
I was extremely impressed with the level of customer service and professionalism every member of the staff displayed at every moment; from the wake-up call, addressing me as Miss...., to the room service waiter and the concierge staff. I travel a lot for business and I have to say, I was very, very pleased with my stay. I also have to add that I just loved my room. The quaint granite kitchenette and the elegant bathroom made my stay fabulous. I would highly reccomend the Westin Grand in Vancouver.
July 28, 2014
Rated 4 out of 5 by Boopster Great location
The location was great, close to down town and where all the actions are. BC Place, Library, the Center, Robson Street shopping and lots of eateries.
July 28, 2014