Rated 4 out of 5 by RWS19 Hotel appears tired
I stayed at this hotel in early December and was struck by how tired the hotel appeared. Worn carpets, scuffed walls dusty lighting, not what I am accustomed to when staying at a Westin property. The staff were friendly (restaurant especially) however, I was disappointed that when I checked in my requests were not honored. I was offered to participate in the "Green Initiative" where I could opt for my room linens to be changed less frequently. I requested alternating nights during my four night stay and ultimately had to request for new linen to be replaced on the fourth night as none were changed the entire stay. I was also surprised that this option also meant the room was not serviced (bed not made, complimentary water not replaced, etc.). Overall not the type of stay that I have grown accustomed to from Westin.
December 17, 2012
Rated 3 out of 5 by RDSatAFC Staff at the Westin
While the room was great, the staff at the Westin were rude at the check in desk. The check in staff were very nonchalant and had no idea what was offered at the Westin. I also inquired as to my conference meetings at your hotel, which they also appeared somewhat confused or had lack of interest in helping me. The check in staff was my only problem, even having problems directing myself and co-workers to the elevator and location of our rooms.
August 20, 2012
Rated 5 out of 5 by Traveler50 Great hotel
The Westin Stonebriar delivered on every point a traveler is looking for in a great hotel. Very comfortable and clean rooms. The facility offered excellent food options and a very pleasant lounge. We were there for meetings and the location and meeting facilities worked out perfectly for our group.
I never write a review, but because of the excellent customer service, comfortable room and first class facility, I wanted to share my experience.
January 24, 2013
Rated 5 out of 5 by Stuart Friendly Staff
Time after time, i find the entire hotel staff to be very friendly in a genuine way. Everyone from concierge, registration, housekeeping and hospitality staff go out of their way to greet you and that you feel very comfortable with your stay.
February 20, 2014
Rated 5 out of 5 by Barbara Pampered in luxury
From the moment the bellman greeted us at the door, we experienced gracious service throughout our stay. The room was of a generous size, well decorated, and had all high end details. The beautiful down-filled bedding made the bed one to sink into for a sound sleep. The shower and deep tub, fixtures, robes and bath products created a sensory-filled bath experience. I will definitely stay here again when in the area.
January 22, 2013
Rated 5 out of 5 by Jeri66 hotel is great and close to anything you need
My husband took me to this hotel for my birthday gift - and the hotel staff sent a bottle of wine to our room as a birthday gift. The hotel is nicely situated near restaurants and shopping areas and only about 30 minutes from the Dallas Galleria. I will visit again. My other BD gift was a massage from the hotel spa, which is about a 2 minute drive from the hotel. The spa staff are knowledgeable and very friendly.
December 10, 2011
Rated 2 out of 5 by Kathycolorado Long time guest - disappointed
I have been staying at this hotel since it opened and it has always been an excellent experience, but for many years, it was the only option in the area. The front desk associate checking me in was cold and very un-welcoming. My room (2044) was standard, but the carpet had stains everywhere and the room just seemed "tired" and old. The phone and lamp by the bed did not work. Thephone was dead and the light on/off switch was broken so the light kept coming on when I was turning it off. The numbers on the clock started spinning out of control and I had to just pull the plug. To top it all off, the fire alarm went off at about 6:30 AM and we were all asked to leave the building and then told that all was well at about 7:00 AM. This hotel was more expensive than the surrounding options, but I chose to stay there because I felt it was worth the expense. I won't stay at this hotel again.
October 10, 2013
Rated 4 out of 5 by Cat47 Lobby & bar is nice
I like lobby and Bar. Food is very good. Service too. Only pool...I know Summer..but to many kids, no good manners, so loud. I talked 2,3 time to front desk. They comeing but one thinkgs talk kids. That's it. We leave pool.My kids 2 time hitting head to dangerous....To sad. Anyway Beautiful view, nice room, good food, service good, I like this hotel. I try Fall next time. No more bad kids.
August 1, 2012
Rated 5 out of 5 by Missy Christmas Week
We stayed Christmas week and had a lovely time. The front desk staff were warm, friendly and efficient. Much different than the Westin Galleria. All of the staff smile and greet guests every day. This is a hotel that puts a premium on top notch customer service. Whether staying for business or leisure, it's very relaxing and lots to do in the area. We will definitely be back!
January 1, 2012
Rated 5 out of 5 by 911timc Customer care - seeing is believing!
I stayed at The Westin Stonebriar whilsy attending a business conference where the main theme of our event was "customer focus and care". We couldn't have had a better case study than the hotel itself. From greeting to departure, all staff were courteous, helpful and went out of their way to care for me. Quality of rooms, amenities and food was consistently excellent.
January 22, 2013
Rated 5 out of 5 by USAFrsqman Home from deployment...
I recently returned home after being deployed and wanted to celebrate with my wife, close to home, during a busy week. The Westin acknowledged this special occasion by taking extra care of us for one night's stay. Staff kindness was above and beyond, helping make a lovely evening especially memorable for us both. World class customer service.
November 16, 2013
Rated 5 out of 5 by hoosierjeff The staff
The staff at this hotel are great! From the bellmen who held the door open for us, to the front desk staff to our server in the restaurant (Barb), everyone was great! Even the housekeeper went beyond the call, when she helped me carry our stuff as we moved to a different room. Thanks to all for the Texas hospitality!
November 12, 2013
Rated 5 out of 5 by jeanne888 Great hotel!
The only thing I did not care for was when I turned on the TV, it went to the pay menu screen. We got in late each evening, and each time I turned on the TV, it immediately showed ads for 'adult themed' shows. This was very inappropriate for my little children to see and hear.
Also, the tv set up was difficult to navigate.
November 26, 2012
Rated 5 out of 5 by Muzel72 Very responsive Management!
When we last stayed at the Stonebriar, our mattress was so bad, I could not sleep on it.
I was 5 months post spine surgery. I was told there were no options.
This time I spoke with the evening manager and ask if we tried one more time, could something be done about the mattress. She immediately solved the issue. Had a board placed under my side of the mattress; I slept without pain or discomfort. She was amazing with her communication skills, concern and professional approach. We are now back on track staying at the Stonebriar, as it is very close to our daughter and grandchild.
Thank you and thank her for her concern and resolution to our issue.
February 15, 2014
Rated 5 out of 5 by tsc333 What A Great Team
I spend 3.5 nights at this hotel for a meeting. The staff was exceptional, the food was fantastic and the experience was tremendous. Amazing to see how well a hotel can be run when everyone is on the same page and totally focused on the customer. Bravo Westin Stonebriar, bravo!
November 16, 2013
Rated 5 out of 5 by NYCMEX Beautiful Hotel!!
This was my first stay for 1 night at the Westin Stonebriar. From meeting the staff at the hotel entrance, front desk to valet parker; everyone was very nice, professional and showed genuine concern. It is obvious the staff is trained very well for top notch customer service.
November 18, 2013
Rated 5 out of 5 by Dalynn63 Staff were very courteous, polite, and helpful!
I have never before experienced a stay at a hotel where the accommodations were so impeccably clean, stylishly decorated, and comfortable. The staff, every single one from the valet, desk clerk, porter, and wait staff, were so helpful, courteous, and welcoming. I was most impressed with my stay!!!
July 15, 2013
Rated 1 out of 5 by IJRII RACING TO GET OUT.
Unsatisfactory does not describe the way we feel. Loud music at 12 & 1 in the morning. Kids - up & down the hall way. Knocking on our door at least five times.
WE told the staff, we would not be back,
also we would and will NOT recommend your facility to any one. We are very unhappy !!!!!!!!!!!!
August 6, 2012
Rated 5 out of 5 by Stuart Impressed by the staff
What really left an impression with me was the way the reception and concierge staff treated me as a guest. As I entered and left the lobby on numerous occasions, they went out of there way to make eye contact, smile and freindly in every way. Not overbearing or forced, very genuine. Thanks!
January 24, 2013
Rated 5 out of 5 by Vjsmith Staycation
My husband and I took a weekend to ourselves and stayed at the Westin Stonebriar. Amenities were great, location was fabulous, close enough for us to enjoy dinner and drinks at the shops of Legacy without the worry about a long drive back to the hotel. Will definitely do this again!
September 9, 2013
Rated 5 out of 5 by Kadan Our Frisco Visit
Our stay was so wonderful! Everyone had a smile, was so pleasant, so helpful finding shopping, eating, whatever we wanted to do. The room was clean and fresh feeling and fresh smelling as well. And the pool area was super! Very large, family oriented, fun for all. We will be back!!
July 8, 2013
Rated 5 out of 5 by Wagz Absolutely great!!!
There is nothing I can say bad about our stay. Everything from the people at check in to the people who checked us out and everyone in between were awesome and so very friendly.. The room was very luxurious and comfortable. I think this is the best hotel I have ever stayed at.
February 5, 2013
Rated 5 out of 5 by Chopper66 Faboulas Westin
Staff is one of the best in the country! Always wanting to know if our stay was perfect!
January 20, 2014
Rated 4 out of 5 by none014 food & beverage
The Legacy grill and other venues were not open enough to provide good service.
May 22, 2014
Rated 5 out of 5 by Nunux12 Classy Leisure
This was our 2nd stay at Westin Stonebriar and it was better than the last. I would say, very close to perfect. Stonebrair's team treated us as their special guest. Our family enjoyed a couple days of leisure with a touch of class. Thanks
August 2, 2013
Rated 5 out of 5 by James049 Beautiful hotel
Friendly employees clean beautiful Location. Great service
January 13, 2014
Rated 4 out of 5 by MSCFLL Rencent Stay
NIce hotel however the rooms are in need of a redo. Even if you don't do a major refurb you should at least clean/change the carpet in room 5017. It had several large stains.
October 24, 2012
Rated 5 out of 5 by hockypck13 Awesome
Pool to food to conference rooms, this place is awesome! Just check in and don't worry about a thing!
May 21, 2014
Rated 5 out of 5 by ribshack Customer Service
With customer service on the down hill, it was refreshing to have a kind, attentive, and profession staff treating you like a King.. Thank You!
February 9, 2013
Rated 5 out of 5 by Shan27 Best Hotel in Frisco
We had a few stays over the years at this hotel and each stay was amazing! The staff is very friendly and the SPG recognition is great!
January 26, 2013