Rated 5 out of 5 by Donald3217 Great views
We have stayed here a few times now and over all I have always been happy with the hotel. The hotel is starting to show it's age same of the bathrooms need some work, but other than that a great place to stay with some great views of the river. I also want to give credit to James the front office manger he really went out of his way to make sure everything went smoothly thank you!
July 24, 2012
Rated 3 out of 5 by Carlso1 This hotel needs to be updated
The hotel was not what I expected from a Westin. The rooms were very plain and the bathrooms needs to be updated. My shower head was loose and kept falling forward. The internet was slow and I never received a guest folio.
August 20, 2014
Rated 3 out of 5 by JoseJ123 No wifi. Poor buffet breakfast
Nowadays most hotel inlclude wifi access with all room tariffs, but theWestin. For foreing visitor without data services on their cell it is very important to have Internet acess. Rooms were pricy enough for not inluding wifi access.
The buffet breakfast was way below expectations for a Westin hotel
August 19, 2014
Rated 5 out of 5 by Perfectpearl08 Excellent Hotel
This hotel is excellent. Not good, but great. A great hotel is measured by the service it provides, not on a slow weekday but a busy weekend. I stayed here on the Saturday during the 2013 Taste of Chicago. From check in to check out the service was outstanding. Stay here and you will not be disappointed. This hotel made a big impression.
July 15, 2013
Rated 1 out of 5 by Mo807 Waiting
When checking in at 4 I had to wait an hour for the room that I paid 214 dollar for because it was not ready because housekeeping was backed up. I would not recommend this hotel. I did not get anything complementary in my husband ordered a late night snack he got a 5 inch personal pizza for $34. No do not stay at this hotel
July 7, 2013
Rated 5 out of 5 by GingerM Great Stay!
The Staff were extremely friendly and so helpful! There were certain needs that I had during my stay that they accommodated without hesitation. From the doorman, to the concierge, to the front desk, to housekeeping and the restaurant staff, everyone was so over the top friendly. I will definitely recommend this hotel!
July 3, 2012
Rated 1 out of 5 by Johnr1969 Great location. Outdated Property.
Great proximity to Chicago's best shops, Loop, and restaurants. Hard to beat. The hotel itself is very dated. Outdated decor, tired looking rooms and lobby. There are very few plugs in the room for your iPhone, not very business friendly hotel. The lack of modernity makes this hotel unnattractive and tired. Also, the elevators do not work well, very shaky. And the valet parking is $69/night. Ouch!
July 28, 2014
Rated 4 out of 5 by ContientalTraveler Second stay with unfortunate mishaps
My first stay was so good I came back. Unfortunatly, this time none of the local TV channels were working for 3 straight nights and housekeeping didn't clean my room on one day.
I do like the full time person at the door, the fact that all the employees are really nice and helpful as well as the location.
May 31, 2012
Rated 5 out of 5 by Amy49 Relaxing
Room was quiet, spacious, and modern.
August 21, 2014
Rated 5 out of 5 by GD06 This hotel is easy to get to and is in a great place in the city
This weekend is a Christmas gift from our children every year. We enjoy staying at your hotel. I know what room we are supposed to get and they did not give us the room that my children paid for. I had to go to front desk and show them what was paid for (which I am sure they had right in front of them but didn't acknowledge it). She said there was no corner room available. After showing her the room confirmation all of a sudden one came available. Didn't much care for that. But I will still come back every year.
August 4, 2014
Rated 5 out of 5 by IndyKO Awesome Family Weekend
I travel a lot for business. My family doesn't travel much and when we did get away for the weekend the entire staff made my wife and daughters feel like they were the only guest at the hotel. Service was outstanding in every area of the hotel from the valet to the sushi bar. Thank you!
June 20, 2012
Rated 5 out of 5 by Joe5618 I love this hotel
I have stayed at this hotel many times and have always been satisfied but I will think
Twice about staying in the future .
When I pulled up and they told me it was going to be 65 dollars to park my car I almost
Got back in my car and left. I won't be staying
Here in the future.
August 19, 2013
Rated 4 out of 5 by soss room
Lighting in bathroom very poor.
No pool was a disappointment.
August 20, 2014
Rated 5 out of 5 by CountryMouse Great Experience!
The hotel staff was friendly and helpful. They answered my questions with a gracious manner. All staff acknowledged me throughout my stay. I couldn't have asked for a better location than River North. It was an excellent stay all around.
July 16, 2012
Rated 2 out of 5 by Runjc Poor room cleaniness and maintenance
The check-in experience wasn't exceptionally good, there looked to be a wedding and a prom happening simultaneously, so a little hectic, but still I felt rushed along.
The room upon entering looked nice, I appreciated an upgrade to a deluxe. However, upon further inspection I found some negatives. The sink was dirty and looked to be unclean. I attempted to draw a bath but the overfill drain didn't work so the tub overflowed. Thankfully I caught it in time and only a small amount of water leaked out. Using towels to wipe up some of the excess water I was horrified at the amount of hair on the bathroom floor. Also, the switch for the shower heads only engages halfway so when showering you end up standing in about 3-4 inches or water.
Being a gold member I took the option of a late checkout. Around 2-3p I received a phone call from housekeeping to inquire when I was checking out. I was then visited by housekeepers on 2 separate occasions inquiring when I would be leaving. As the same with checking in, I felt the same way leaving the hotel as I did entering it, rushed
June 13, 2012
Rated 2 out of 5 by Seth65465445 This hote has terrible service
I waw disappointed to be placed in a room with a broken toilet that took 5 hours to fix. The front desk was not responsive to my comp
August 18, 2014
Rated 3 out of 5 by Prairies Good location for theatre and shopping
Hotel location is good for restaurants, shopping and theatre. Easy to catch a taxi and inexpensive. Rooms are ok - little hot water though so not great for a 4 day stay and with a family of 4!
January 2, 2014
Rated 5 out of 5 by Cindy Excellent Hotel
The staff is very helpful and friendly which to me means this has excellent management. When the management is good it makes the staff good. It was very clean and well kept. I would recommend to everyone.
July 14, 2013
Rated 5 out of 5 by Mike2mh Did not miss a beat
On a very busy week in Chicago, this hotel was booked but they took the time to help in every way. Room and health club were clean and pleasant. Excellent executive club amenities and service.
June 15, 2012
Rated 4 out of 5 by PoliEcon Good location
Fairly typical Westin in a great part of town. Big lobby filled with folks wearing name badges around their necks. Everything worked -- it just lacked charm or anything to make it "special."
May 28, 2012
Rated 5 out of 5 by Tapper Beautiful
Absolutely loved our stay at the Westin River North. Beautiful hotel at a great location. Hotel staff was outstanding, so helpful in many ways. Now my first choice for downtown Chicago!
August 8, 2012
Rated 5 out of 5 by PoB2 Outstanding Staff
Every staff member we met was friendly and helpful. The front desk staff was extremely accommodating, arranging for a nearby room and an early checkin for another member of our group.
July 13, 2012
Rated 1 out of 5 by SPGUnhappy Not the ideal hotel
very unsatified with the room. There were not expected admenities nor was the location as close to the destination as indicated by the 3rd party booking company.
July 30, 2013
Rated 4 out of 5 by TracyC Convenient Location
This hotel is conveniently located for the River North area, as well as the downtown business area. There is lots to see and do within walking distance.
April 2, 2012
Rated 4 out of 5 by GSONT Don't miss Sam in the fitness center
Lovely property in an excellent location. Helpful staff all around but Sam makes a visit to the fitness center special.
December 22, 2011
Rated 3 out of 5 by Minger Comfy business Hotel...
...but its little worse for wear.
The staff were very attentive and friendly which made my stay very comfortable.
I personally would have preferred if the rooms were a little more modernized, with my outlets for charging my electronics.
August 15, 2014
Rated 4 out of 5 by cmg12 This hotel is in a great location
The hotel offers a key spot if you are looking for the ability to walk to many of the city's areas and sights. Very easy to get around from here.
August 16, 2014
Rated 5 out of 5 by mmm1234 great service
Staff is always outstanding! Alan the bell hop was very helpful
July 25, 2012
Rated 1 out of 5 by kingKreep One of the worst Starwoods I have stayed at
The only good about this hotel is that it's next to the lake and let's me go on morning runs by the lake. For a working professional, this place is a nightmare. Cabs are hard to get and this is located too far away from the loop to walk. But the biggest issue with this hotel is it's non-existent WiFi. It is simple the worst network I have seen in *any* hotel. Not just other Starwood properties or other mid-range and high-end hotels, but all places I have stayed at - including youth hostels during my student days.
Bottom line: I wouldn't stay here again if I could help it.
July 18, 2012
Rated 3 out of 5 Can be so much better
Was surprised on check in that I was not offered free internet in accordance with SPG gold benefits,"Your choice of a welcome gift with each stay. Choose from bonus Starpoints, complimentary in-room Internet access and a complimentary beverage." Was told, "we don't do that here". When pressed was told it was for "platinums" only, then that it was not "included in my rate". My room had a running toilet and hair in the shower. Complimentary drink had a bug floating in it. Nice room, excellent breakfast. But nothing like being dressed down by the front desk in front of your wife who you promised that this would be such a nice romantic hotel.
January 21, 2013