Rated 5 out of 5 by EnvoyBoy Great location, Great staff
Staff was wonderful, starting with the two front desk people who "fought" over who got to check me in. I had a number of little needs throughout my stay, all of which were met quickly and happily. As a Plat, was upgraded to a junior suite on the 34th floor (more like an oversized corner room is more accurate but much appreciated the extra space nonetheless). Only significant disappointment was letting the concierge talk me into dining in their hotel seafood restaurant when there is so much more out in Boston. I should have known better. It was a very poor experience in every way but that's what you get from a hotel restaurant. My fault to not push her to get me out into the city. Great location downtown and connected to the Hynes and other hotels. Shopping heaven!
December 7, 2011
Rated 5 out of 5 by MichaelD64 Attentive Staff
We were at the hotel for a special event with Liberty Mutual. The SPG team and the entire staff of the hotel did an outstanding job of making sure this event was a trouble-free, memorable experience. Our Jr. Suite was great. Overall, a wonderful visit to Boston.
August 24, 2014
Rated 5 out of 5 by Victoria51 Great location for family visit.
Had 2 rooms for family vacation and experience was great. Easy access to all T lines, walking distance to Fenway, several museums, the Common, and Freedom Trail. Duck tour pickup at complex. Good grocery (Shaws) 1/2 block away for kids needs. Inexpensive cab ride but 1/2 block from T going to airport. Concierges and Check in associates were among the most friendly I have experienced. Kudos to Frank the concierge who went out of his way to help with reservations and recommendations.
June 16, 2014
Rated 5 out of 5 by bettina Fantastic stay!!
My husband and I just celebrated our 30th wedding anniversary at the Westin Copley in Boston. We received a bottle of wine and a cheese and fruit platter from the staff who knew that it was our anniversary! This was a very thoughtful surprise. The hotel is in a great location,as everything is within walking distance or a short cab ride away.The hotel has great restaurants and bars, and it is even attached to a mall. We had a great time, and will be back soon. Starwood Hotels are always excellent!
June 28, 2012
Rated 5 out of 5 by Dublin38 Another great stay at the Westin Copley
I travel to Boston several times a year and having tried other hotels in the area, I now always stay at the Westin. The location is perfect for shopping, museums, restaurants and general mooching! The rooms are spacious, well appointed and all have great views - oh and very comfortable beds! The breakfast is perfect - thanks to Ezra, Maria and the great friendly team. Also the check in staff - especially Shana are so helpful, friendly and efficient. I can't recommend this hotel enough.
March 23, 2014
Rated 5 out of 5 by AwesomeJohnson Great stay for a weary traveller
What can I say? If things were this good with the place under construction, I'm excited to return when the renovations are done. Everything was perfect (only stayed one night, but still), great location will probably earn more of my stays than the equally cool Waterfront.
Only quibble I had the whole time was that the pool area was super-warm. Maybe about 5 degrees too hot. Tropical. Maybe to compensate for lack of jacuzzi? Anyway, definitely bringing the family here next time.
January 14, 2013
Rated 4 out of 5 by Mogul55 Hotel was great; restaurant needs improvement
I stayed at the Westin Copley with a group on business. We wanted a quick bite to eat at the bar. We seated ourselves at a table with no silverware, napkins, salt or pepper. We had to get up and get our own utensils! We never did get salt and pepper. The bar seemed short staffed and the restaurant was sold out of one of their entrees. The staff seemed to be trying but was overwhelmed. I did enjoy a breakfast without incident on another occasion, however. And the hotel was clean and comfortable.
October 17, 2014
Rated 5 out of 5 by WorkshopLeader Great value
I wanted to book a hotel both near Amtrak train station and where I would be leading a workshop. Convenience of location, room price and of course safety were my major concerns. My real surprise was how lovely my room and the entire Westin Copley Place were, and so centrally located to historic sites. This hotel was a great find ~ and at a very reasonable price, a great value!
July 14, 2014
Rated 5 out of 5 by Mauricia Awesome Hotel & Staff
The staff here is exceptional. Everyone is genuinely friendly and helpful, from the check-in desk, to the valet, to the bellman. I was very pleased.
My firstsuggestion is better lighting. I know we are in the age of going green and sustainability, but the guest bathrooms are really dark and aren't good for doing make-up. Everywhere else the dim lighting is fine. Maybe adding a light on a make-up mirror would help.
My second suggestion is outlets near the bed. My roommates and I had to fight over the one outlet near the bed behind the lamp to charge our phones. I know there are outlets in the desk but people like to have their phones near them.
August 18, 2014
Rated 5 out of 5 by IggyfromAZ Family Road Trip Included Great Stay Here
My wife, two sons and I stayed here over the weekend for 4 nites, and it was super! We had a great corner Jr Suite, facing the Pru and the Charles. Restaurants and shopping were all in walking distance. Only con was parking was going to cost $55/nite at the hotel garage because of our car-roof luggage carrier, but I parked next door in the Copley Plaza garage, which had taller ceiling, for $35/nite. The walk was a few minutes longer, all indoors.
October 24, 2012
Rated 5 out of 5 by SRoot Comfortable and Convenient
My family (two adults and two children) stayed here for two days after three weeks in the States. We were looking for a place that was convenient, easy, comfortable and would allow us to do some tourist activities with ease...the Westin exceeded all of our goals. We will stay here again for sure.
July 16, 2014
Rated 5 out of 5 by GRL50 Treat Yourself
We stayed at the Westin (on Huntington) for 2 nights. I now want to live there (enough said). We were greeted by Dan (Grey Suite, I know there are two). He was WONDERFUL. Check in was a relaxed meet and greet, not a standard business transaction. We upgraded to a room on the 30th floor overlooking the waterfront. What a great view of the city. The staff was helpful to find area attractions (many of the city offerings are within walking distance), and two connecting shopping malls with restaurants. The room is stylish and the beds are so comfortable. We spent some time in the pool as well. This is really a place to treat yourself and well worth the stay.
August 26, 2014
Rated 1 out of 5 by garyb1951 On 35th Floor Elevator NOT working!
I travel about 90 days a year and have stayed here many times. This past week I was on the 35th floor and the elevator was out for about three hours from 8 AM to 11 AM. I understand that there have been ongoing problems in the electrical system since the transformer fire. Hard to trust this property again. I have never had a problem like this in any hotel before (I am in my 60's and I have travelled a lot).
June 21, 2012
Rated 5 out of 5 by Rick2727 Great Service
Guest services always very attentive and helpful. Especially Shana at check in, she did a great job making us feel welcome and shared with us very helpful information regarding the amenities and local surroundings. The maids and room service were fantastic. Thanks for a great stay.
October 23, 2014
Rated 5 out of 5 by LucyG Great spot in Boston!
A fantastic experience, I was especially taken with the to-go food market Ingredients. It literally had everything I needed, from fresh take-away ostmesl and hard boiled eggs in the morning, to a fresh and ready chicken Caesar salad for lunch. Perfect alternative to sit down, expensive dining when on the go for business travel. Room was also highly comfortable! A great experience.
February 16, 2014
Rated 5 out of 5 by SteveEast Great stay (minus the breakfast)
Breakfast for two was not worth $60+. Not worth the money plus muffin eggs benedict served on was too doughy, hash browns were not good (cooked in a slab) unlike the homefries in the buffet which looked better:(
July 14, 2014
Rated 5 out of 5 by PrincessJoy Fabulous stay as always!
The Westin Copley Place is my personal favorite for a visit to the Boston area. The hotel is contemporary and cozy while the staff is so often accommodating. What brings me back time after time is the Westin Heavenly Bed. It is exactly that, absolutely heavenly. The sleep I receive at the Westin is like none other and I look forward to my next visit so that I may indulge again.
December 25, 2012
Rated 5 out of 5 by Joey29 Overnight after concert
From the front desk staff to the room service excellent. Booked a junior suite, with an unbelievable view of Boston. Hotel centrally located.
July 21, 2014
Rated 1 out of 5 by damon86 charges not mine, internet is beyond frustrating
I had to spend 3 + hours on the phone with your 3rd party tech support where I had to provide your hotel information and then I get charged for internet and was NEVER able to connect. I try to call to get rectified and staff puts me on hold for 30+ min. I am contacting my co to take Westin off of the hotel lists that we stay at due to my experience.
May 1, 2014
Rated 4 out of 5 by TracyS33 Good Experience
I was in Boston for the very first time for a conference. I got into town early because I wanted to do some site seeing. When I checked in I stated this to the very friendly girl behind the desk. She was so helpful! I told her where I wanted to go and she handed me a map and recommended the way to get there so I could see other things along the way.
My room was clean and so comfortable. If I could ship that bed home I would have. Best sleep ever!
The only negative thing I can say is that the elevators took forever to get to the floor you were on. I was on the 30th and it seemed like it took 5 minutes to arrive.
Overall it was a great experience
July 30, 2014
Rated 5 out of 5 by Bon123 Excellent hotel stay
The hotel is beautiful. The staff is friendly and helpful. The bed was heavenly. The view from my room was amazing!
I highly recommend this hotel.
July 17, 2014
Rated 5 out of 5 by tfos Love the Westin Copley
I've stayed at The Westin Copley several times and love it's location - right in the heart of Boston's Back Bay and just a few minute walk from the Hancock Tower and other office buildings. I stayed this time also with my family on Fourth of July in a river view room and it was spectacular - our room aligned with the fireworks barge and the view was fantastic.
July 9, 2012
Rated 5 out of 5 by Christiannoah1 MARCH 8TH, 2014
Our stay was fantastic. Regina at the front desk was a pleasure to deal with. We had a wonderful view of the river and we felt like we had the whole floor to ourselves. Didn't see another person unless we went to the 2nd floor lobby. Would definitely recommend this hotel to stay at to everyone. Our room was the cleanest room we've ever had.........
March 10, 2014
Rated 5 out of 5 by TwoTravelingFools Freedom Trail Trekkers....
Everything was fabulous - staff, room and location. Easy walk to everything from historical spots to shopping in two malls (did not have to go outside to shop. Only downside was neighbor kept slamming door each time they came and went - all day and late into the night.... Wouldn't let that stop you from staying here! Highly recommend this hotel!
October 8, 2012
Rated 4 out of 5 by rtodd Outstanding service for the morning breakfast
I wanted to highlight the incredible efforts that were made by someone by the name of Jules in the breakfast room. Not only did he show flexibility and understanding for the breakfast I wanted, he even remembered exactly what I wanted the following day and he went even further by preparing it in advance the last day he served me. Talk about impressive and outstanding service. Bravo Jules. Thanks so much for making my stay special.
October 15, 2014
Rated 5 out of 5 by ycart westin copley place
we love this hotel. great location, great atmosphere.
July 15, 2014
Rated 2 out of 5 by Autry Hotel needs improvement
Elevators are intolerable, the worst I have seen .Bathrooms poorly lighted. Defective lamp and TV didn't work.
On the positive side, staff including maintenance very responsive.
October 22, 2014
Rated 5 out of 5 by Gen50Bil Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by JAW99 Hotel Meeting Accomodations
The hotel has very workable meeting accommodations for our venue of 70 people lecture style and 150 people reception style. Food services were expertly handled. AV -last minute accommodations handled immediately to include a dial in when a major presenter was injured and couldn't travel the day of the meeting. Our meeting had an educational forum, a vendors reception with bar/food stations and a shareholders meeting that was closed to non-members. Everything and I mean everything went smoothly -attendees were across the board complementary for the location, sleeping rooms, food and services.
September 16, 2014
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012