Rated 5 out of 5 by whiteoak Love this hotel for all it's amenities
The staff was helpful at check in and made accommodations for an adjoining room the next night.
July 28, 2014
Rated 2 out of 5 by Maverick77 Improvement Needed
Every time that I have stayed at this hotel, I have the same problem. I take medication that requires refrigeration, and while I am told every time that this is specified on my profile correctly, I have to call 4-5 times before every planned stay to actually get a tiny refrigerator in my room. The typical scenario is that I call the first time well in advance of the planned stay and am assured that one will be there in the room or I am told to call back on the day of arrival. I explain again that the reason that I am calling well in advance is so that a refrigerator can be reserved and be in the room upon arrival, and that the day of travel is understandably very busy and I am again calling well in advance to avoid yet one more thing to have to do on the day of travel. Being a corporate client who provides much business to your hotel, I would have hoped that this small yet important detail could be worked out without literally spending over 1.5 hrs over 4-5 calls for each stay to get this right. To further exacerbate the situation, the person on the phone often cannot find the reservation or doesn't want to take the time to look it up by name and says they cannot find it without the reservation number. If I again ask and voice surprise that I have to stop, find a file, and then tell them a reservation number when I could be btw flights etc., then they always end up finding the reservation, but I am so tired of this game. I call back a 2nd time to verify abt the refrig, and it is like I had never called at all and the same antics start all over again. This same frustration happens until I repeatedly have to then insist that the person with whom I am speaking actually contact the front desk and contact Facilities and confirm getting a refrig into my room. Upon arrival, what usually happens is that I am again told that they will do their best to accommodate my request which further irritates me as then I have to go to Oceanaire and get ice to keep my medication cold until hopefully the refrig will arrive as I don't want to risk that the ice machine on the floor will have ice. The best person with whom I had spoken so far was Angela last Monday. She could find the reservation without my having to drop everything and find the number. She took ownership and she called the front desk and when she came back to me, she told me the name of the person at the front desk who was assuring me that there would be a refrigerator in my room. However, upon arrival on Monday, when I got to the front desk to check in, I was only told that the system shows that there "should be" a refrigerator in the room. Luckily, there was, but this was my best experience after 5 calls and previous stays. For the caliber of hotel and for consistent corporate clients like my employer, this should be an easy item to manage. I should be getting a confirmation from the hotel in advance with certainty that the refrig will be in the room without question given how far in advance I book. The other item that is not consistent is that there is continual confusion at the front desk abt the timing of the shuttle to my local work place. My recommendation is that guest requirements or preferences on file actually be read in advance of their stay and accommodated or else why bother having them on file? My corporate colleague traveling with me had specified foam pillows due to her allergy to down. When we both checked in on Monday, she asked and was told that they would be in her room by the time we returned from dinner but they were not there! Regarding the shape of the soap and the wire soap holder in the shower, the soap constantly falls out btw the wire slots in the shower soap holder so who designed this as they never used this as a guest? I have to put a towel or something in the bottom to prevent the soap for continually to fall which poses a safety risk of having to keep bending down in a wet shower to get the soap and I am in good shape. If you are taking me seriously and really wanted this feedback, then pls do reply with a personalized response. I also have 2 more stays already reserved over the next few months. It would be great if I did not have to make 4-5 calls per trip abt a refrig and instead your hotel confirmed to me in writing that the refrig will be there, what the shuttle times are at which bldgs. of my employer leaving from your bldg. on which days, and if something could be done abt the shower soap holder or change the shape of the soap so that it doesn't fall through the wire holder. I look forward to a customized and personalized reply given the amt of time that I took to write this detailed feedback, and that I am a corporate client with additional planned stays. I think accommodation with concierge access would be warranted for corporate clients from a long standing corp client like my employer. I travel to Dallas frequently and decided to give the Galleria another try since last yr, but nothing changed for the better on what is a simple item, refrig, but critical for me to have. With the exception of Angela with whom I spoke on Monday before boarding my flight, all of the others did not take responsibility even though I stressed the need for a small refrig for medication. I look forward to your reply. Thanks
July 27, 2014
Rated 4 out of 5 by rooroo Jackson's trip
not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us.
July 25, 2014
Rated 5 out of 5 by Joe2800 Hotel
Hotel is excellent Hotel is excellent Hotel is excellent Hotel is excellent
July 25, 2014
Rated 5 out of 5 by AJ1228 Great Business Travel Hotel
I recently experienced my second stay at the Westin Galleria Dallas and was not disappointed. The rooms are spacious and very well appointed for a business traveler. I attended a two day meeting and the conference facilities were clean, easily accessible and the meals provided were outstanding. Kudos the chef and staff!
The attached mall provides great entertainment as well as dining options without having to leave the property.
July 24, 2014
Rated 5 out of 5 by ed911 good stay, sleep, and service
the checkin and check out processes were without issue. the service (special room accommodations were also seamless and without issue). sleep was smooth and the stay too. the almost ridiculously low rate was good too.
July 21, 2014
Rated 4 out of 5 by MSMSms Location
The Westin Galleria, Dallas is a wonderful hotel. We use it several times a year as a place to stay and shop. However, the quality of the stores in the mall has been going down. Several of our favorite places ae no longer there. This should be a concern for you.
July 21, 2014
Rated 3 out of 5 by maxxxx11 Tired Room
Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew.
July 19, 2014
Rated 4 out of 5 by AlicesDad A Nice Hotel
This was my first time in this hotel in maybe 5 years or so. It's a great facility and the staff were very helpful. I'll stay here again.
The Second Floor restaurant was great.
July 19, 2014
Rated 5 out of 5 by MIGolf60 Staff that goes the extra mile
When I arrived, they had a room for my reservation , but since it wasn't what they considered a "great view" they also gave me VIP Lounge access - which I took advantage of to get coffee and a quick bite before leaving in the morning for work. This gave me a few more minutes to get ready in the room since didn't need to stop and get something.
July 18, 2014
Rated 4 out of 5 by GPE13505 Company Conference for 60
The staff was very responsive to requests and ready with quality settings for every meal. The rooms were quiet and comfortable. The three days were a pleasurable experience for everyone.
July 17, 2014
Rated 5 out of 5 by VRRS Great staff
I was very welcomed by the registration staff who were very accommodating and intuitive about my needs.
July 16, 2014
Rated 5 out of 5 by Dianepea Needs new A/C units
This was my second time to stay at this hotel. It is a very nice place and convenient to shopping and restaurants, except the construction work going on around the freeways at the hotel. Both times I turned the air down as low as it would go and it just was not as cold as some other hotels I have stayed. I still had to throw all the blankets off to be able to sleep. I would still recommend this hotel to everyone because not everyone likes it as cold during the night as I do.
July 14, 2014
Rated 5 out of 5 by GG2123 Great Hotel
Staff was amazing, especially the valet workers in the morning.
July 8, 2014
Rated 5 out of 5 by Deke Nice and Polite Staff Plus Great Room
Nice and polite staff here plus our room was very big and had a nice view. We also got an Executive room for a decent rate, which gave us access to the lounge, including a nice breakfast. Overall, the place was great.
July 7, 2014
Rated 5 out of 5 by BabyGirlof6 Weekend Getaway
We wanted a different experience but instead chose this site because of its closeness to home and its amenities. We chose very well! Everything was top notch and we never left the property during our stay. Kudos to Westin Galleria Dallas for making our weekend getaway a wonderfully memorable experience.
July 7, 2014
Rated 4 out of 5 by Tomtom21 Love the room but the food did not meet my expectations!
I thought the rooms were great, the shower felt so good. Over all the hotel was really nice to stay in. I would definately stay there again. The down side was the food. Maybe I've been spoiled when it come to great food but I did expect the hotel to have great food. Room service quality food was unacepptable quarilty; infact I could not finish my meal, the restaurant was better but for the quality it was over priced!
July 4, 2014
Rated 5 out of 5 by JPG1930 Great, as always!!!
This is our 2nd year hosting a conference at this hotel and each year I am amazed at the great service and upscale accommodations. This is a great venue attached to the Galleria and one could spend the weekend while never having to leave the complex.
I also like the innovative $5 "green card" that let the room not be service since I was only staying 2 nights. I think it is creative, responsible, and a chance to earn additional SPG points.
June 30, 2014
Rated 4 out of 5 by MNC55 Conference location great
Small conference at this hotel, met all my needs. Took advantage of the green feature.
June 30, 2014
Rated 5 out of 5 by QUEENIEDJ I LOVE the staff!!!
The Westin Galleria has the best staff! I want to say "Thank You" to Taj, Garrett, Munya, and Natalie for their attention to detail, and being so enjoyable to talk with. I have always enjoyed staying at the Westin & decided it would be a perfect destination for our mini family reunion. I reserved 5 rooms & prior to our visit, I phoned the hotel to confirm our needs. We were nicknamed "The Jackson Five" by the FUN, front desk employees. We enjoyed the staff & all the amenities that were offered. The club level was a life saver for our group. We were able to visit & enjoy the beautiful Dallas skyline. Thanks again for a great trip!
June 27, 2014
Rated 2 out of 5 by Sdixon88 Expected Better
I stayed at this hotel for new years weekend and i was very displeased. house keeping did not turn down the room as we asked we had to call 3 times and when we came back it still was not done.After the 4th call it was finally done. The food was expensive but not tasty at all. It may have been an off day because usually the Westin is a great place to stay, I was very disappointed and I am very hestintant about booking with the Westin again. I am heading to Vegas in Aug and i would usually consider the Westin as an option but i am not so sure this time because i don't trust that i will have a pleasurable experience.My plan was to stay a couple of extra days that my job did not cover but i checked out of the Westin and booked another hotel for my additional 2 nights.
June 25, 2014
Rated 5 out of 5 by Shelly33 Love the window seat
Loved our stay. Very clean and comfortable. The window seat was our favorite part. loved sitting and watching the world go by. Love it being on the mall. We would definitely stay here again.
June 23, 2014
Rated 5 out of 5 by GaryandKelly Nice getaway
The hotel met all of our needs. We planed the stay within a couple of hours of our check in and our stay was fantastic.
June 23, 2014
Rated 5 out of 5 by RussCTR Everything BUT the valet
Absolutely everything was as I rated except for one issue. We have had issues with this individual before but gave him the benefit of the doubt. However this time when it occurred again we did lodge a formal complaint with the hotel management. One of the "Head" valet or doorman, Alex seems to operate on his own agenda and totally disregards requests by guests. Full details have been given to management.
I would like to say that the doorman "Mitch" is absolutely AWESOME and we enjoy seeing him each time we're there. As we do with so many of the staff such as, Susan Ratliff, Rolando, Garrett, Natalie, Kia, Munya, and the list goes on!
June 23, 2014
Rated 3 out of 5 by Bluewolf Bad Food
The Second Floor Restaurant, the only place to get breakfast, is terrible. I have stayed at this hotel for several days in June in 2012, 2013, and 2014. The 2d Floor was very good in 12 and 13. Something has changed dramatically. My wife and I ate dinner there last Wednesday. My steak was almost inedible. We had breakfast there yesterday. My wife's waffle was so stale and hard that she could hardly cut it. My scrambled eggs were way overcooked.
June 22, 2014
Rated 3 out of 5 by JD111111111 Slow Service-Terms of submission is a joke.
Room Service took an hour to cook eggs, and all of the items that we asked for weren't with our order. Instead of waiting longer, we took the order as is. Also, the movie we purchased froze every 30 seconds or so. Front desk was kind enough to remove that from the charge. Although, automatically adding a gratuity to room service defeats the purpose of what gratuity is meant for. If the service is bad, it should reflect in the tip. The room was comfortable, but I would recommend supplying two robes in the room instead of just one.
June 22, 2014
Rated 5 out of 5 by Sue20510 A nice surprise
I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her.
June 20, 2014
Rated 5 out of 5 by boogie8787 this hotel has accessability to good shopping
Good Shopping and a real nice Grand Lux Restaurant nearby.
June 9, 2014
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 3 out of 5 by eboona Rethink the Green Option
I always choose the green option at a hotel and did so this time. Little did I know that it meant no bathroom cleaning, disposal of dirty towels (we women do wear makeup), emptying of trash, or making of the bed. I'm fine with reusing clean towels and not having fresh sheets for a few nights, but when I called the desk to ask why my room hadn't been made up, I was told that it would not be done because I had selected the green option. Had anyone told me in advance that it meant no service whatsoever, I would have declined, The $5 "voucher" (useless) didn't begin to make up for the lack of service.
June 6, 2014