The Westin Galleria Dallas

  • 13340 Dallas Parkway
  • Dallas,
  • Texas
  • 75240
  • Estados Unidos
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Rated 4.3 out of 5 by 352 reviewers.
Rated 5 out of 5 by You can't go wrong at the Westin Galleria He hotel is clean, high end but not too stuffy. You can park your own car if you want and hang out in the lobby without feeling in the way. July 31, 2014
Rated 5 out of 5 by Excellent stay My wife and I only stayed 1 night on our way to Las Vegas, We wish we had time to stay longer. We had an excellent time, the accommodation and food was excellent and we will return. Kev and Kerrie July 29, 2014
Rated 4 out of 5 by Excellent, with one exception The Westin Galleria Dallas is a fine hotel, but our stay was not wart-free. When we arrived, we were told that our room was not ready. The check-in staff did not offer to take our luggage, which would have allowed us to get a cup of coffee or snack. Moreover, they constantly told us that the fault was that of "late checkouts" from the prior night. Guess what - I don't care what the reason for my room being unavailable - I just want you to make it right. As a frequent Westin guest, I feel that I have a good idea what to expect. Here, I felt as though I were treated like a commodity. January 21, 2013
Rated 5 out of 5 by Great Hotel My friend and I spent a weekend at this hotel,(not the first time.) and the hotel mades our stay for fun and shopping so much better. We shopped and when got tired, we came back to room and left packages and rested a bit. Room was very clean and beds were beyond fantastic. The staff was so kind to us and helped everytime we had a question. The only problem we had was figureing out how to use the shower. Took a bit of time, but finally got it mastered. You need instructions on how to use. We have stayed here before and will again when we meet in Dallas. Thank you for a great stay. April 22, 2013
Rated 5 out of 5 by This hotel has great customer service. The rooms are a great size, the beds are plush, so comfortable and clean. Customer service was excellent. Great stay. July 28, 2014
Rated 1 out of 5 by Hotel can't handle the heat... Very disappointing experience - this Hotel can't measure up to other 3-4-5 star Hotels. SPG member doesn't give you any rewards at this Hotel if you are a low end member. Hotel in the summer always crowded and the staff is overloaded. Air conditioning never works properly in the summer at this hotel. August 1, 2012
Rated 5 out of 5 by Staff that goes the extra mile When I arrived, they had a room for my reservation , but since it wasn't what they considered a "great view" they also gave me VIP Lounge access - which I took advantage of to get coffee and a quick bite before leaving in the morning for work. This gave me a few more minutes to get ready in the room since didn't need to stop and get something. July 18, 2014
Rated 5 out of 5 by The most comfortable beds!! Once you crawl into these comfy beds you won't want to leave! July 29, 2014
Rated 5 out of 5 by Love this hotel for all it's amenities The staff was helpful at check in and made accommodations for an adjoining room the next night. July 28, 2014
Rated 5 out of 5 by Everyone very friendly & helpful. Circuit breakers were out in several outlets & a maintenance man arrived within ten minutes. A special shout-out to the bartender & server at the 2nd floor bar. I suspected I had a bladder infection & asked her for a carafe of cranberry juice to take to my room. She was very sympathic & promptly got me what was needed. My friends & I had drinks at the bar the following evening and she remember who I was & wanted to know how I was. Everyone around the table already had made friends with her & I told them how Mallory had saved me, along w/just visiting me late the night before. Employees like Mallory are the ones who make the extra effort to connect to your customers. March 5, 2013
Rated 4 out of 5 by Location The Westin Galleria, Dallas is a wonderful hotel. We use it several times a year as a place to stay and shop. However, the quality of the stores in the mall has been going down. Several of our favorite places ae no longer there. This should be a concern for you. July 21, 2014
Rated 4 out of 5 by Jackson's trip not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us. July 25, 2014
Rated 1 out of 5 by Sky Rooms are not to Grand!!!! Hotel does not upgrade Platinum level to suites even though suites are available. The sky rooms are the smallest rooms in the hotel. It is a not a upgraded room compared to a standard room. At least a standard room as a window seat with a view! April 14, 2013
Rated 5 out of 5 by good stay, sleep, and service the checkin and check out processes were without issue. the service (special room accommodations were also seamless and without issue). sleep was smooth and the stay too. the almost ridiculously low rate was good too. A+++++++ July 21, 2014
Rated 2 out of 5 by disappointed First Merry Christmas. I know its hard to please everyone.....our disappointment was mainly due to expectations from previous years. And that may not be fair in some sense. But I felt the hotel has taken a step back. We stayed on the 20th floor, because of the wanting access to the exective suite and the shopping package. The new changes ( understand done in 2009 ) gave us a feeling that we were at an airport waiting area. It was cold and impersional without a Christmas tree. I guess you are leaning towards the 'European' look & feel. Remmeber where you are loacvated and who your customers are....in this market. Staff on hand, esp Anna was excellent. She was the warm welcome that we were looking for... Happy New Year. December 23, 2013
Rated 5 out of 5 by Hotel Hotel is excellent Hotel is excellent Hotel is excellent Hotel is excellent July 25, 2014
Rated 5 out of 5 by Great, as always!!! This is our 2nd year hosting a conference at this hotel and each year I am amazed at the great service and upscale accommodations. This is a great venue attached to the Galleria and one could spend the weekend while never having to leave the complex. I also like the innovative $5 "green card" that let the room not be service since I was only staying 2 nights. I think it is creative, responsible, and a chance to earn additional SPG points. June 30, 2014
Rated 4 out of 5 by Love the room but the food did not meet my expectations! I thought the rooms were great, the shower felt so good. Over all the hotel was really nice to stay in. I would definately stay there again. The down side was the food. Maybe I've been spoiled when it come to great food but I did expect the hotel to have great food. Room service quality food was unacepptable quarilty; infact I could not finish my meal, the restaurant was better but for the quality it was over priced! July 4, 2014
Rated 4 out of 5 by Nice hotel... but room was a mess :-( Unfortunately, after being upgraded to a beautiful corner suite the room ended up being a bit less than acceptable. Water accumulated in the entryway ceiling overnight and resulted in plaster falling all over the entrance area. I made 2 calls to the front desk but was offered no consideration. There was also a very healthy population of gnats or fruit flies. So many that I was unable to work from the desk in the living area of the suite. Fortunately, the gnats were not evident in the bedroom. Pool and exercise facilities wonderful. 21st floor executive lounge breakfast attendant was exceptional. I suspect my disappointing room situation is an anomaly, but I was disappointed in the front desk indifference to my situation. July 18, 2013
Rated 2 out of 5 by NOISY!!!!! While we always enjoy staying at this hotel and the shopping experience that goes along with it, this last time may have been our last time! We've never before encountered issues with noisy neighbors like this past time. The paper thin walls and screaming parents/kids next door left us with absolutely NO sleep on our second nights stay. The first night was quiet as can be, but the second night was a NIGHTMARE!!!!! If I had known I would be spending that kind of money for NO SLEEP, I would have just stayed home. I will definitely think twice before booking again. March 16, 2013
Rated 2 out of 5 by did not pass muster This hotel although upgraded, had a definite musty or grease trap smell on the floor. The temperature in the room could not be controlled, it is almost as if they had a motion detector running the a/c. As you slept it went from 50 to 80 degrees in the room. I had to call to ask how to work the shower, and then the next day the maid left water standing in the tub. NOT my expected experience at a WESTIN. There for a convention mtg and the food/drink at the various breaks was minimal and not very tasty. I was thoroughly disappointed with Westin Brand on this one. November 15, 2013
Rated 4 out of 5 by A Nice Hotel This was my first time in this hotel in maybe 5 years or so. It's a great facility and the staff were very helpful. I'll stay here again. The Second Floor restaurant was great. July 19, 2014
Rated 3 out of 5 by Tired Room Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew. July 19, 2014
Rated 3 out of 5 by Bad Food The Second Floor Restaurant, the only place to get breakfast, is terrible. I have stayed at this hotel for several days in June in 2012, 2013, and 2014. The 2d Floor was very good in 12 and 13. Something has changed dramatically. My wife and I ate dinner there last Wednesday. My steak was almost inedible. We had breakfast there yesterday. My wife's waffle was so stale and hard that she could hardly cut it. My scrambled eggs were way overcooked. June 22, 2014
Rated 4 out of 5 by Company Conference for 60 The staff was very responsive to requests and ready with quality settings for every meal. The rooms were quiet and comfortable. The three days were a pleasurable experience for everyone. July 17, 2014
Rated 5 out of 5 by Great Amenities and Customer service Customer Service was excellent from the moment we arrived. Our room requirements were accommodated. Extra linens/towel provided in timely manner. Front desk identified us by name during phone calls. Noted free bottled water appreciated. Best gym we have seen in a hotel with dumbbells up to 100lbs, enough variety of machines, cardio (stepper, 2 types of bikes recumbent and regular, ellipitcals, treadmills) free towel, earphones, and water. Amazing attention to detail is apparent from the walls, lightenings, furnishings and customer service. OUTSTANDING! November 3, 2011
Rated 3 out of 5 by Noisy My room was on the 5th floor facing the highway. Noise from the highway became very noticeable around 5:30 am. Try to get a room on the mall side. There's not much of a view from either side so you're not going to miss anything. The excellent bed and bedding don't make up for the disturbed sleep. Wireless internet would cut out so don't waste your time and just plug in the ethernet cable. Dine-in options are very expensive. The hotel does not have a lobby store to buy pop, chips, mini-souvenirs, etc. and there was nothing like that within the mall. September 30, 2012
Rated 5 out of 5 by Outstanding Service from an Outstanding Staff While this is an excellent hotel in terms of facilities and location, what made this property truly stand out for my wife and me was the service. It began before we checked in as Gus, the evening manager, not only corrected an upgrade for points redemption problem I had with SPG Reservations and the SPG Gold Desk but also went out of his way to make up for the trouble I experienced even though it wasn't the hotel's fault. The check in staff could not have been more friendly and helpful and the two staff people working in the Club Lounge were very cordial and attentive. These folks truly understand how important even the "little" things are in providing great customer service. We will definitely recommend this hotel and we will be back. May 2, 2012
Rated 5 out of 5 by Above and beyond expectations My wife and I, tired and in need of a few days getaway, picked the Westin Galleria for its location. We expected a nice facility to celebrate our 36th anniversary and a few days of R&R. We experienced exceptional facilities, refreshing restful nights on the heavenly bed, easy access to shopping and eating, and a personal touch to the overall excellent service. During check in when asked cordially as to our plans we casually mentioned our anniversary and during our second night a champagne and strawberries tray arrived from management. Thank You February 25, 2013
Rated 5 out of 5 by Weekend Getaway We wanted a different experience but instead chose this site because of its closeness to home and its amenities. We chose very well! Everything was top notch and we never left the property during our stay. Kudos to Westin Galleria Dallas for making our weekend getaway a wonderfully memorable experience. July 7, 2014
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