Rated 4 out of 5 by JavaKing True North
Nice business hotel, with good food offerings. Not too near anything fun to do in Toronto. Everything is a taxi ride.
July 27, 2014
Rated 4 out of 5 by doogie08 Got what was expected
The Prince offered us a very relaxing and enjoyable stay while in Toronto for a family event.
The staff from Front Desk to Housekeeping to the restaurant were very professional and responsive.
July 25, 2014
Rated 5 out of 5 by Frank1979 Consistent service and value
Good consistent service. Staff is responsive and attentive. I stay at this hotel frequently.
July 25, 2014
Rated 4 out of 5 by Tecumseh Enjoyable and Reasonable
We found westin-prince has a very courteous staff all-around; and enjoyed a restful stay in a clean hotel. Loved the surrounding landscape park-feel and were impressed by good cuisine. Will recommend it to friends/family.
July 21, 2014
Rated 5 out of 5 by BM21 Excellent Stay
Just wanted to pass along a brief message for anyone considering staying at the Westin Prince in Toronto just off York Mills. My wife and I celebrated our 1 year anniversary there on Saturday and the experience was outstanding. The front desk wished us their best upon arrival (and departure) and we even had a small gift (wine and desserts) for us in our room when we returned from dinner. We specifically picked the Prince because of our postitive past experiences with the hotel, and just when we thought the experience couldn't be any better, they went above and beyond. I would highly recommend this hotel for anyone looking to celebrate an event, or simply just looking to get away from reality for a night.
February 24, 2014
Rated 5 out of 5 by pudgeon Long Term Stay
Jennifer, Joseph, Arthur and Stephanie
excellent pr polite, immediate willingness to assist. Responsive staff, Jesse, day housekeeper (Philipino) excellent. Front lobby beautifully appointed, cool water, Globe appreciated daily. Pool well cared for but season too early for use.
Room needs some updating, walls, bed, all electical outlets loose, balcony planting needs attention (all weeds) decking needs replacement. TV station selections poor. Near by woodlands, littered with garbage.
All in all an excellent accommodation for a long term stay, large walk in closet, two sink bathroom, provision of microwave and fridge so helpful. Convenient to downtown core, highways, great restaurants. Guiliana kindly arranged a special rate for our 6 week stay which was great.
We did not use the restaurants in house due to high pricing.
Staff were exceptional, respectful, eager to assist.
July 7, 2014
Rated 3 out of 5 by 00blackout Good but
Staff was good and friendly, room was fine, however the wi fi was about the worst I have seen. I saw two bars max the entire time. Trying to work was nearly impossible as the wifi crawled along. Needs Improvement
July 19, 2014
Rated 5 out of 5 by Montrealeric weeken in Toronto
While driving in from Montreal, my 2 year old vomited. so you can imagine when we finally arrived we were elated. The check in person was able to make arrangements to accommodate my gold status and upgrade us to a corner room. THANK YOU!!!!!!
We go to our room and realized that our son decided to unpacked his clothing before we left Montreal. staff was great in steering us to the nearest Joe Fresh Store.
They also gave our 2 yr old a welcome kit. he loved it.
Breakfast buffet was a hit for him as well.
The only down side is the pool is not heated. after 15 mis in the pool, my son's lips turned blue.
location is great. i usually stay downtown, i think i will be staying here from now on. if the price is right.
August 15, 2012
Rated 5 out of 5 by RickD5 Westin takes care of its customers
I found your staff to be most accomodating and helpful during my recent stay. I had some personal issues on arrival that would not let me check in, but Jennifer helped me find a remedy and put my mind at ease.
The rooms are very nice and also clean and comfortable. The greenery around your facility makes it more inviting than the hotels in downtown Toronto. Thank you.
June 30, 2014
Rated 4 out of 5 by rk19 This hotel is a family favorite due to its convenient location in Toronto and high standards.
Excellent as usual.
One issue with our July 2014 stay, for a period, there was a distinct smell of cigarette smoke near the door / joining room door. The smell dissipated after an hour. I would have informed the front desk if it had continued.
July 8, 2014
Rated 4 out of 5 by Mrjoy Oh the wifi
Ok so the westin prince Toronto is a nice hotel. It's clean. The gym is nice, the staff is friendly. But the in room wifi is basically a joke. I've stayed in the hotel multiple times and the in room wifi is mediocre at best and unacceptable at worst. During this stay it was at its worst. Depending on where in my room I was sitting I would lose connection. That was if I could even connect at all. I tried to connect with an iPad, then later an android smart phone, and when those were both on and off I tried my pc. With each device the connection was the same minimal. For the price you charge your guests for in room wifi they should expect the same quality wifi service they pay for at home. Not some joke of quality like I experienced last week.
March 23, 2013
Rated 5 out of 5 by YvesJob great
very good to be there and Quiet
July 11, 2014
Rated 4 out of 5 by Neoteros At Westin level!
Together with my family I spent two nights at this hotel and used it as a base to visit Toronto. That was at a time an advantage and a limit. The advantage was that the hotel was a good choice to visit the city. The limit was that while visiting the city I could not enjoy all the impressive facilities granted by the hotel, i.e. gym, pool, tennis courts, etc.
Incredibily nice the personnel at the reception, always smiling, supportive, effective. Delicious the buffet breakfast.
As a Platinum, I got all the possible recognition they could grant me with.
The only disappointment was that during the day between the two nights none cleaned the room up. Unusual for a hotel of such a level.
Yet, I would suggest Westin Prince to all those visiting Toronto.
August 24, 2012
Rated 5 out of 5 by DKG001 Hotel cleanliness and staff friendliness make this a great hotel to stay at
All that you would expect from a Westin hotel. The staff at the Prince are very attentive to your needs, friendly and the rooms are comfortable.
July 6, 2014
Rated 5 out of 5 by Dinsk A lovely 5 night stay
We enjoyed the stay very much. Clean hotel and rooms, friendly staff, air-conditioning in public areas just right, pool area clean.
Would definitely stay again.
July 3, 2014
Rated 4 out of 5 by ZR2440W Comfortable stay
The Westin Prince was a worthwhile selection and I would stay there again. Parking is open air surface lot onsite but not connected by a covered walkway (i.e., so if there was inclement weather, this would be uncomfortable). The exterior is somewhat outdated appearing, but inside, the lobby is quite nice. Staff were very friendly and helpful. The king bed room was comfortable. Again, the windows and some parts of the room (windows, phone) reflected an outdated decor a bit, but the room was comfortable, clean, and reasonably modern. Flat screen TV was glitchy and not in HD but not an issue since I didn't watch much TV. Outdoor pool only and was closed for the season. Restaurant appeared nice. Not too far to main throughfares by car and convenient dining locations within walking distance.
April 21, 2014
Rated 3 out of 5 by 1FamilyTraveller2014 uncomfortable beds
The full-size beds are very uncomfortable - hardly any padding. Plenty of pillows to use. We ended up sleeping on top of the comforter as extra padding.
One of the three elevators was broken during our stay. The other one happened to have a broken button for our floor during the first day or so. It was fixed shortly after, but there was no sign saying that they button was broken. We had to lug our luggage to the floor above, get out and wait for another elevator to take down to our floor. The starbucks coffee packets are really weak and the coffee machine had grinds in the water compartment.
We were surprised to not be charged for parking this time which is good because the parking lot was often so full that we had to park far away due to weddings at the hotel. There should be parking for hotel guests and parking for visitors who are not staying.
Internet (wired or wireless) said there was a charge but sometimes I found my cell phone connected on its own and we were not charged so that is confusing. In this time and age, internet should be free for US or out of country visitors with no international data plan.
Convenient location near the DVP and 401.
Another strange thing was to block off a whole area to wax the floors on a busy weekend.
Nice garden and outside. Nice bellhop's at the entrance.
July 7, 2014
Rated 5 out of 5 by barrism26 Great Hotel
Turelly think for their guests, upgrade my room when they could
July 5, 2014
Rated 5 out of 5 by PJ14 Good Experience!
My wife and I stayed at the Westin Prince at the end of June 2014. We were immediately impressed when the hotel gave us a free upgrade to a bigger room even though we were not SPG members. This was very classy. Our request for a nice view was also taken care of as we could see the skyline well. The hotel borders acres of parklands so it is nice to see so many trees in an 'urban' area. There are several restaurants right across the street or around the corner. Parking was reasonable. The breakfast buffet at the main restaurant in the hotel (1 of 3) was impressive and pretty healthy. My only criticisms are that either one of our walls (or the ceiling) was a little thin in terms of noise, but the occupants on one side had a baby and we could hardly hear them. We were on one of the top floors and there was some kind of noise from the wind on the building. Also, there is a cost ($10) for internet (24h). However, we would come back again. Very close access to 401 expressway as well as a local hospital and several restaurants. Even has a hot tube, and also a Starbucks is within 2 blocks. Within 10 minutes of Toronto Centre for the Arts & other attractions on Yonge Street. Very good experience.
July 1, 2014
Rated 5 out of 5 by Breh great hotel
very comfortable rooms. Lovely public areas. great meeting room facilities. Pretty grounds, including pool, tennis court, shuffleboard. Kid friendly. close to the 401, for easy access to anything you might want to do in Toronto.
June 24, 2014
Rated 2 out of 5 by hockeyplayer Needs a makeover
Room was drafty, noisy, with old ragged carpeting and dim bathroom lights. Cut myself shaving 'cause I couldn't see a thing there. Noise all night long from doors banging, stairs, and whatever else in the vicinity, terrible isolation in the room. Strong draft from the bottom of the windows, and internet that constantly goes off and needs to be reselected again, on every one of my devices. Overall, a disappointing facility, not to mention the fact that it's in the middle of nowhere, and a $50 ride downtown...
February 8, 2013
Rated 5 out of 5 by Carl001 Great generally
I was staying here alone. My wife insists on cleaning all surfaces in a hotel room with a disinfectant wipe (Lysol). To my pleasant surprise, even with all surfaces cleaned (all bathroom surfaces, tabletops, desks, tv remote, phone,...), not one bit of dirt showed on the wipe. I even looked for bedbugs (between mattresses, under/around bed,...) - no bugs! Very pleasant and spacious room. Main restaurant (Seasons) pricy but quite good. All staff (front desk and restaurant) were very pleasant and helpful!
November 25, 2013
Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 1 out of 5 by 40yearguest Unhappy guest
I was so disapponted with our return to the Prince Hotel. We were given room 508, a very dark room with little natural light. I noticed dishes in the corridor on Saturday am. They were still there on Sunday. Our room was never made up, we asked gor mire coffee creams and they were literally tossed in our room. I could tell you more.
June 9, 2014
Rated 2 out of 5 by brod09 Needs Improvement
Room had musty smell
There was no shampoo in the bathroom
June 28, 2014
Rated 3 out of 5 by Angus822 Facility requires improvement
The Lift has been down for at least two days, made us waiting at least 5 mins more to get into the lift.
And , the toilet there noise insulation is bad, i.e. hear very clear when the next room when they turn on their Showers///
June 16, 2014
Rated 3 out of 5 by Scotty1264 Wheres my coffee?
This hotel is in need of an upgrade. The guest bathrooms still have old 1980's push button phones and the rooms are looking a bit worn.For the price paid, I think this hotel needs to work on service delivery and overall appearance. Restaurant service was rushed and very cold. I had asked for a cappucino with my dessert and never got it. When I reminded the server it was still another 10 minutes at which time I had to take it with me. Food quality was good for both breakfast and dinner.
December 16, 2013
Rated 4 out of 5 by WearyWanderer A gem of a place with a few irrirants
One of the better hotels I've had the pleasure of staying in. Great view with a balcony which really doesn't open out.
An excellent setting and a neat layout make sit one of my favourite business hotels...
... except the internet conection speeds are abyssmal, making anything more than browsing and email arduous.
And the chairs... its wooden, too low for the desk and can in no way be adjusted. I stay at the Westin when I'm travelling on business and this was not condusive for work
June 25, 2012
Rated 4 out of 5 by madmags My Westin Experience. Dec. 13
The room was very nice and the bed was comfortable.
Service in the restaurant was excellent.
However, I was there the night of the power outage------I had picked your hotel due to a previous stay with a friend and becsuse I wanted to be close to Lawrence and Leslie for an appointment with an eye specialist.
My plan was to minimize stress before a potentially serious Drs appointment.
The power outage did not really allow for that!
The staff were excellent and all service was great.
December 17, 2012
Rated 5 out of 5 by Davy1001 Excellent Stay Under Extraordinary Circumstances
We stayed the evening of Saturday 21st September, for a lunchtime wedding the next day. There was an ice-storm initiated power failure during the night, which lasted the whole time we were there. The staff were very helpful and arranged to have the wedding food cooked at a nearby hotel that still had power. We attended a wonderful wedding, and the lack of electricity added an element of camaraderie that will be hard to replicate. All-in-all, it was a very memorable stay.
December 23, 2013