Rated 1 out of 5 by K72015 Completely disappointed
What a disappointment. What I had hoped would be a fantastic vacation turned out to be a string of disappointing occurrences. I am currently sitting in my room, having been told for the 2nd night during my stay that my room service request could not be completed, even though I was reading directly off the menu. I was corrected and told I "must be reading the wrong menu"... When I said I was reading off the 6pm - 11pm dinner menu I was told that my room attendant must have switched out the menu for the wrong one. I then explained that I received no room service while on my stay- so if it was a mistake it was done before we even checked in- which is ridiculous that it wasn't perfect upon arrival. Don't you think your staff should be aware of what is available and when? Another frustrating issue: when I called down to request more shampoo it was promptly answered. We received a package in minutes... However, when I got into the shower I opened the package and found I was given 2 conditioners and no shampoo. A huge deal? No. But again, another frustrating hassle as we had to call down again and wait in the shower until they arrived. Last but not least, last night while waiting at the bar for 12 minutes (and yes, we timed it because it became laughable) we were continuously ignored by the bartender. We were sitting at the bar in chairs, front row, and were looked over and the people behind us who came after kept getting helped. We even said to the bartender "is this side of the bar open????" And he said "yes it is" and walked away annoyed and busy. After asking another couple behind us AGAIN if they wanted drinks we chimed in, rightfully annoyed and said we've been waiting can we PLEASE order. The couple behind us even said "help them first they've been waiting"... As a bartender of 10 years I'm fully aware of what it is like to get into the weeds, especially on July 4, but this is no way to treat your guests. It was extremely rude. After this we also witnessed the same bartender serve another guest his drink, and when the bartender asked for the room number the guest hesitated, and said he had to think for a second, the bartender said "COME ON MAN you should have that information ready!!" Is that a way to talk to guests who pay a LOT of money to stay here?????? We lived in Savannah for 10 years and love to recommend the Westin to friends and family, but we will not be doing that again, and don't believe we will be stayin here ever again. For over $300 a night one would expect to be treated a little better, but instead we are annoyed, hungry, and disappointed as we sit in our room looking forward to checkout tomorrow. Not a good way to end our big vacation of the year. Such a disappointment.
July 5, 2015
Rated 3 out of 5 by Sabel61 July 4th
The hotel is nice and in a beautiful setting. However. It does not have the amenities to support a high occupancy rate. There were no chairs available at the pool after10 am. On the second day, we had to go to the pool at 7 am so we would have somewhere to sit-not what I have experienced at other Westins. This was a hot topic at the pool by many! Also, Westin sent email to advertise trip to Island and did not suggest reserving ahead. Called as suggested on day before and told it was sold out. The outdoor bathroom had no soap ( I reported it), the whirlpool had a broken wine glass in it and children discovered it ( we reported), Man was walking around crowded pool with glass beer bottle( he walked right by security when entering pool gate) and nothing was said. We suggest you let your customers know that they need to make arrangements ahead of arrival and have a plan for overflow. Some of this weekend was like being on a Carnival cruise.
July 5, 2015
Rated 4 out of 5 by Zandar Room needs update
Although we made our reservation in advance and requested a harbor view we were assigned a golf view room that sorely needs some tlc. As gold members, we
felt we were assigned a least desired
room for that level of membership.
June 13, 2015
Rated 5 out of 5 by mnsltu Over the top experience
The staff were excellent and so was the hotel
June 11, 2015
Rated 4 out of 5 by CaptainJack Alternative to River Street
Hotel offers an amazing view of the river and shipping traffic. The water taxi back and forth to river street is a fun novelty. Bedding was not as clean as expected upon arrival. Also, suggest passing on the "Green Choice" if you want your bed made and in room coffee supplies refilled. Common areas need an update and elevator functioned poorly.
June 3, 2015
Rated 5 out of 5 by Awhray Wonderful Stay
My husband and I stayed at the Westin in Savannah, Georgia for our one year anniversary. The staff was wonderful and the hotel was very clean and smelled great! I would strongly recommend staying at this hotel. The pool was very relaxing and river street is just a ferry ride away across the river. It was a great getaway for our anniversary!
May 22, 2015
Rated 5 out of 5 by MarkMark Great Savannah Experience and Location
Excellent staff and accommodations. Great location across from Riverstreet and a great place to escape for a weekend.
May 18, 2015
Rated 4 out of 5 by FamilyTraveler2015 Good For Savannh
We stayed 4 nights and enjoyed our stay. This is one of the nicest hotels in Savannah.
We found the room to be a nice size and I really do not think there is a bad view from any of the rooms.
The room was mostly clean minus the phone and curtains.
The beds were very comfy as all Westins.
The location is great, very close to river street but with a little distance for an added sense of security.
The pool was nice.
The overall hotel was in good shape and was very inviting.
Parking is a pain, the one lot they have is a bit of a hike and the parking garage which is open if the lot is full smelled really bad.
To get to the water transportation you have to go thru an area which is set up for meeting, or events which can be a bit awkward.
Overall when I go back to Savannah I will stay here again, they just need a little more attention to detail.
May 17, 2015
Rated 2 out of 5 by judy633 Most Frustrating hotel experience
We stayed at the Westin so we could experience the Savannah riverfront. Unfortunately a major thunderstorm and torrential downpour happened as we returned to the hotel. Doors closest to the ferry were locked due to a wedding. Hotel staff explained that we were to run through the lightening and rain to doors halfway down the hotel. No concern or provision for the safety of approx 50 other guests. Hope there were no accidents from the slick walkways. Total lack of concern for their guests that were not part of the wedding.
April 25, 2015
Rated 3 out of 5 by BigBill Needs Update and some work
Pluses - across river from Savannah with shuttles to the city. Fine river or savanna views. Reasonable golf course. Sweet sleeper bed.
Negatives - small, outdated rooms, terrible showers, slippery narrow tubs, must ask for a rubber mat, Concierge staff needs work. Charge for valet of ~$20, but "free" self- parking (included in Resort fee, I was told) so you are really getting walloped.
This was a very very mixed bag. Westin line of hotels continues to disappoint me although the one on nearby HHI is well-done all-round.
I will go back, but I will hold rather low expectations for this hotel for several years. The lobby has been very nicely re-done, but the rooms will robably wait until never for a much needed re-do and nothing can be done about the closet-sized bathrooms and the rather small rooms.
April 23, 2015
Rated 5 out of 5 by Carhartt Excellent Stays
I had the pleasure of staying at The Westin Savannah twice during March and each visit was exceptional. The staff was warm and friendly, the room clean and inviting, and the food was beyond words.
Only area I see for improvement is with the internet speeds. Incredibly slow. Overall an A + stay! Thanks!
April 21, 2015
Rated 5 out of 5 by AnnieC1967 Excellent Hotel
My sister, nephew and I stayed here from 4/17-4/20. We had a small challenge, and the hotel staff went above and beyond to resolve our issue. They were exemplary!!! I stay at Westin's fairly often, and the responsiveness was overwhelming. I want to personally thank: Sierra (Manager), Alex (Housekeeping Supervisor), the Housekeeping Manager (forgot his name), and Calvin (the Housekeeping Director).
The hotel is gorgeous, the amenities are excellent, and the pool/dining is exemplary. TY for a great weekend!!!
April 21, 2015
Rated 5 out of 5 by Joe41115 Wait Staff
Judy the bartender went way out of here way to make sure I had a beer that was not offered at the function bar. And it was there the rest of the week
April 20, 2015
Rated 1 out of 5 by Carl748 Major problems with reservations
Made reservations (on the hotel’s web site) for a room with a king bed for a business trip. Gave the hotel my credit card number to guarantee the reservation. Arrived on Tuesday night the 7th of April and was given a room key for a room on the 7th floor. Got to the room and it was not a king bed room. Went back to the front desk and was told there were no more king bed rooms.
Because I was there for business I couldn’t get back to the front desk the next day. The hotel gave me $100 off for just that night, which benefited my company greatly, but did nothing for me personally. In the future I’ll go elsewhere and just drive over for the convention next year.
April 18, 2015
Rated 3 out of 5 by asdf890 Not prime time
The overall staff was great, but the hotel is not four or five stars. Only two restaurants in the hotel. Food and service were very lacking. The "resort charge" was disclosed but far down the in the details. If I went back to Savannah I would stay elsewhere.
April 17, 2015
Rated 1 out of 5 by HotelArchitect Definitely not a 4 star hotel
First, I want to explain that I am an architect and design world class hotels. I normally don't complain either but, felt compelled to do so this time.
When we checked in no information was given to us whatsoever other than the room number. The bellman came after an hour with our bags. I asked him about the water taxi to get to River street. He said the front desk should have given you a pamphlet and there should have been one in the room as well. I then had to go to the concierge who was of absolute no help and rather rude and short. She just gave me the pamphlet and went on to the next person standing in line.
During our stay the room wasn't very clean and extremely dusty. the appurtenances and decor were not of 4 star quality. The thermostat was inaccurate as it was set at 64 but felt like 72 degrees. I called housekeeping and asked for towels and some cups for coffee and caffeinated coffee. I waited for over and hour and no sign of anyone whatsoever. I went out into the hall and located a cart and had to help myself to what I needed. I went downstairs to the lobby to complain and was told by someone at the front desk they were severely understaffed and hadn't anticipated the amount of guests. They also said there were 3 weddings. I believed them but guest make reservations especially if they are with a wedding party often times far far in advance. They said they estimated staff based on last years attendance!!!
When I came back the room was finally cleaned but it was 3pm!!! No clean glasses, no additional coffee and still dusty I could have written my name on the phone alone. When we were about to check out I noticed we were cutting it close to checkout time of noon. I called the front desk to inform them and asked if we could have an hour grace period. I was told I had until 12:30 or I would be charged another nights stay. Completely unacceptable for what they call a 4 star hotel and I left very disappointed.
April 17, 2015
Rated 4 out of 5 by Victor1940 Needs improvement
Not sure where to begin. Good stuff first - the pool and hottub are nice. The grounds are very nice. If you golf, the setup here is perfect. The Concierge desk was very helpful.
Now the bad. I am a Platinum SPG member and am usually greeted upon check in with an acknowledgement of my SPG status. Not the case at all here. Room was not ready even though I had asked for an early check in. Wanted a 4 pn check out which I can usually get within the SPG chain but was told 2 pm was the best they could do. They must have a way to prepare all the rooms at the same time which is beyond belief. For a Westin, the condition of the room was not what I expected (and this was despite my using a suite upgrade). Spacious but the carpet was old and tired. Did not feel like this hotel was up to Westin's own high standards.
April 14, 2015
Rated 5 out of 5 by LoveSavannah Weekend Getaway
This was my seventh time traveling to Savannah GA, but my first time staying at the Westin. I came for my birthday weekend in February. I will be returning in July and plan on staying at the Westin again!! It was really nice, I enjoyed the fairy ride. But, due to a gymnastic meet, I feel they should have had two fairys running. Overall Wonderful Stay!
April 13, 2015
Rated 1 out of 5 by Jbrophy77 Disappointing
As a Starwood member, I stay at a Westin For about 6 weeks per year. I booked at stay at the Westin Savannah, stayed overnight and left the room before noon-with no "privacy please" sign on the door. When I arrived back at midnight, the room was still not made up!! No towels, dirty sheets, no coffee, etc. We told the front desk and asked for towels-he was completely unapologetic and just said he'd send a few towels up. This is not an inexpensive hotel, and not only did housekerping skip our room, but the staff was unapologetic. I will not come back, and frankly do not think I will willingly stay at a Westin again. Extremely disappointed!
April 10, 2015
Rated 2 out of 5 by Meike This hotel is overpriced and underwhelming.
Check-in was OK. Not very efficient. The dinner at Aqua Star was passable. The breakfast buffet was a travesty. The eggs were cold, the bacon was soggy, the grits were lukewarm, etc. There were no disposal bags at the dog-walk area. I pointed this out to the staff, but there were still no bags the next day. We tried to get dessert at Aqua Star the second night at around 8 p.m., but the hostess refused to seat us because the kitchen was backed up. Staff responsiveness was spotty. Altogether, very disappointing.
April 10, 2015
Rated 5 out of 5 by Robert01 The Best
Outstanding Hotel and wonderful staff! Truly a treat to stay here.My wife loves the spa!
April 7, 2015
Rated 5 out of 5 by LPR1234 Great Hotel, Nice Staff and Perfect Location!
I'm a Platinum Member that travels for work all over the world so when I get to spend time with my wife using SPG locations I want the best of the best. This hotel went above and beyond to ensure that all my requests were met. I talked with Amanda Marks that it was my wife's birthday and that we would like the suite to have a great look of Savannah. Not only did Amanda ensure that we had the best suite in the hotel (Champions Suite), but upon arrival we were treated to champagne and chocolate strawberries! There was a hiccup when our room keys did not work (4 times), however, Paul at the front desk and his staff made sure that we compensated with Spa/Golf vouchers. Overall, the staff made a great effort in making sure our stay was an above and beyond experience.
March 30, 2015
Rated 4 out of 5 by Carlos2222222 Nice hotel ...pleasant stay but some service issues
We are SPG Platinum. This is a very nice hotel but there were some service glitches that letf sour taste in mouth. First of all we checked in and were put in a room near elevator even though in my SPG request I specifically state "quiet room highest floor as my wife hates noise." Had to call down and eventually was moved to 1616 which was a nice room. The person who i talked to on phone took care of things and went out of her way, Then we went down for breakfast next morning and had talked to someone of when the breakfast ends. Well when we walked in we were told that the "breakfast was over" even though we were one hour before the time we had ben told breakfast had ended. I went to front desk and asked "what is going on." eventually everything was sorted out but like i said left sour taste in mouths and we are SPG platinum. We travel to south a lot and would like to come back here and give them another chance. .. we shall see. Went to another competing hotel across river and had phenomenal experience at their restaurant and seriously am considering using their loyalty program (am member) more as have found the "SPG breakfast" experience to be quiet disappointing (not in Europe but only in USA). PS one bright spot was Amanda Marks at Concierge she recommended the Grey restaurant and we loved it! she wrote us a nice little note that was put in our room. Classy touch.
March 15, 2015
Rated 2 out of 5 by UPSETHUSBAND13 WAS DISAPPOINTED
From check-in to check-out, there were serious inconsistencies that really turned my anniversary into an lukewarm weekend! As a SPG Member, I was very disappointed and didn't realize that my wife and I would be treated like this. I really hope that The Westin finds a way to make this right so that wife feels much better about the Hotel.
March 2, 2015
Rated 2 out of 5 by Smithsu2 Great Facilities and location but poor customer service
The hotel is in a beautiful spot and the rooms and facilities were clean and very comfortable. The food at their restaurant, aqua star, was wonderful, and our server at the restaurant for breakfast, Nelly, was very attentive and made our breakfast so enjoyable. However, my experience with the attendants at the front desk was sub-par. The attendant that checked me in was not very friendly and did not make us feel welcome. I requested during check in that a bottle of wine be sent to our room and the attendant stated the earliest it could be sent is 6 pm. I stated that was fine, but the wine was not sent and I had to call the front desk multiple times and speak to several different people, all of whom seemed like they didn't know what was going on and weren't communicating with each other. I finally was able to get an attendant to agree that they would send the wine at midnight when we would return to the room. We ended up returning early around 9:30 pm and the wine was already there. For a hotel of this class and price, I really would expect for the customer service and the coordination between front desk and room service to be better than this. For this reason, I will likely not return to this hotel. I can get a mediocre experience for far less money somewhere else.
February 22, 2015
Rated 5 out of 5 by buckettraveller4 welcome tranquility
wife and I took 5 day stay in late winter -but mild days in south.savannah is a charming area but the westin made it special for us.guest greeting very bubbly from staff. excellent room with a view facing the harbor with giant container ships crusing almost silently by your window with the tugboats in tow. you are on hutchinson island away from all the noise of riverfront street. catching the trolley(free and runs about every 30 mins) to riverfront street. the restuarant(aquarius ?sp had excellent dining with a view of the interacoastal waterway. watching sunsets across the reverfront from hutchinson island. last but not least a westin savannah employee named Kiki who seemed to anticipate our needs before they arose and made sure we were well taken care of. we enjoyed our stay very much and will be staying again upon our return to savannah.
February 12, 2015
Rated 5 out of 5 by Joyce72010 This hotel has excellent accomodating employees
My daughter and grandson invited me to this hotel to celebrate my birthday. The hotel cite is beautiful and the employees were very accommodating. I visited the spa building to use the exercise, sauna and steam rooms. All were very clean and provided everything you could possibly need. I lost a very small diamond hoop earring. I called the Heavenly Spa the day after I checked out to see if anyone found my earring. Lana from Heavenly Spa called to say a guess turned in my earring and she offered to mail it to me. I received my earring in the mail
The Jazz Buffet is the best. Make sure you have the grits and shrimp. I had three servings.
Easy parking. Outside staff excellent and available.
January 31, 2015
Rated 4 out of 5 by puddlehopper Great spot for the holidays!
The location is terrific, with a quick water taxi ride to some of the best restaurants and attractions in Savannah, yet you are on an island with well trained staff to help at every turn. My husband loved the golf course, and I grabbed a bike at will and went for a spin enjoying the warm December weather. Holiday decorations were warm and welcoming, and the gingerbread house competition and Festival of Lights were special treats.
January 24, 2015
Rated 5 out of 5 by mpb158 Great Hotel for Golf
The golf and spa were terrific
January 23, 2015
Rated 2 out of 5 by cc019 Bad Service
I booked 2 nights on-line with a debit card for deposit. Upon arrival, the front desk said I had to use a non-debit visa for deposit. I gave her an additional card, and was assured I would be able to settle my final bill with the card of my choice (debit card). Our first night the tv didnt work so they gave us 2 free movies. Well... we were charged for them
!! The room service order was very, very incorrect and I was told we would get 25% off for the problems- didnt get that either. My final bill has charges on my Visa and some on my debit and some we still cant figure out!! This is unacceptable! We stay at hotels for the convenience and this has wasted tons of my time reconciling and calling Westin Accounting. Very disappointed Westin...
January 22, 2015