Rated 4 out of 5 by seriousrower nice folks, poor food
This Westin serves business travelers and we arrived Friday at 5 pm, just in time for the arrival of hundreds of mini-cheerleaders. Hectic scene, front desk was not staffed to handle crowd. They did well to get us checked in. Enjoyed coffee in the room Sat morning but on Sunday there were no cups and no coffee. Housekeeping slip-up. So we went
to Breakfast and were very disappointed. No menu choices, only a buffet of cold eggs and rock hard french toast. The table was so unstable that everything spilled when we tried to cut through the toast--steak knives might have helped. Probably not the experience Westin wanted us to have.
November 16, 2011
Rated 2 out of 5 by Heather1179 Not what I had expected
We had planned a get away weekend and arrived to a chemical smell in the room, and stains on the sheets and towels. After an evening out we spent the night listening to the people next door screaming and clapping. When I called the front desk repeatedly to have them deal with the disruption at 11, 12, 1, and 2am they said they would call security yet security never showed up and the problem continues until the other guests finally went to sleep. This was not the restful, relaxing escape my husband and I hoped for and we were completely unsatisfied with the experience.
August 4, 2014
Rated 4 out of 5 by Businesstravellerx Good place for a conference
The hotel was a little tired and not to the standard of decor that I was expecting. However, the food and service that they provided for our conference was excellent. The food was varied and of good quality both in the breaks and for lunch. The staff were very friendly and helpful.
September 8, 2014
Rated 1 out of 5 by ibgr This hotel is falling apart
this was the rattiest, dirtiest, lowest maintained Westin I have ever stayed in. the room was filthy. The towels and bedding were old and worn out. the towel rack fell off the wall. There was a water drip noise in the wall that started at 2 am and kept us up all night. The elevators were shaking and creaking and felt like they were held together with duct tape. Our concierge floor key didnt work in the elevator. we had to switch keys twice. At check out i asked to speak with a manager, but none was available so i left my business card and asked to be called on my cell phone to discuss this. i never received a call. You suck.
October 29, 2012
Rated 4 out of 5 by Mike Very Pleasant Stay
I had stayed at this property previously and was very satisfied with my previous stay. I had business near the hotel and wanted to stay at a Starwood property. I wasn't disappointed this time around. However, a couple of notes: 1) according to the front desk staff, the hotel is in the process of converting the Presidential Suite into an Executive Lounge for Platinum members. An EXCELLENT improvement over their current "lounge in a closet". 2) apparently some of those renovation activities occur before 7:00 am. So if your are in a room near the future lounge, be prepared for some early morning hammering and general banging.
November 10, 2013
Rated 4 out of 5 by JPark Will the 3rd time be the charm?
I am a Gold SPG member and I have stayed at this hotel twice in the last 10 years. My first stay was absolutely amazing, with the high level of service, quality and professionalism that you associate with the Westin Brand. My second stay was not so successful... our room was not clean and the staff was unresponsive. I am hoping the third time will be the charm... I will be staying here for Princeton Reunion Weekend (May 29-June 1). It will be a very special weekend for me, as I will be bringing my wife and son for their first visit to Princeton... Stay tuned... I will report back on my latest stay at this Hotel!
May 8, 2014
Rated 5 out of 5 by Gibbs87 Friendly Staff
Bartender, Ricardo is Great. he makes you feel at home. mak3es travel a lot easier.
September 8, 2014
Rated 4 out of 5 by pton32 Great hotel
We have stayed at this hotel for the past 3 years over the holidays, and we love it. The bed is so comfortable, the staff was very helpful. We will continue to stay there over the holidays in the coming years. However, this year, we did not realize that declining the linen and towel service also meant declining housekeeping. We did not like that very much. The housekeepers should still tidy up the room, empty the trash and clean the room, even if you go green. The $5 coupon did not seem worth it. But otherwise, it's a great hotel. The workout room is adequate. The pool is wonderful. It's a very pleasant hotel.
December 30, 2012
Rated 5 out of 5 by Jaguar03 Definately will come back!
Our experience was excellent from the moment we arrived. Sam took care of us and all staff we encountered were courteous and very helpful. Prior to our arrival we had a little glitch in our reservation but Esther and Parker remedied that perfectly. The hotel was very clean, our room was very clean, we had many family members staying there at the same time for a reunion in town and we loved sitting outside in the evening in the courtyard. I used the fitness room which was very well equipped and then sat by the pool to catch some sun. We will definitely return when we are in Princeton!
June 30, 2014
Rated 2 out of 5 by ShawnKaren Nice but not update to Westin Standards
The hotel is rather nice and located near a good many things to do. The reason for our stay was for a short romantic getaway and unfortunately it fell short of what I have come to expect from Westin in a number of small ways that all lead up to a less than ideal getaway. I think the main issue was that it felt like the entire hotel was only partially open (which was odd for a Christmas week). The platinum lounge was closed, the news papers were a day old (until almost noon), the wireless internet barely worked on the 6th floor, the staff could not find any coffee creamers for our room, and ordering a simple coffee in the lounge took over 35 minute (and cost over $10 for two cups).
December 29, 2013
Rated 5 out of 5 by KJSinvest Phenomenal Service and Beautiful Property!
I would like to extend an individual thank you to each and every staff member at the Westin Princeton Forrestal Village on behalf of my wife and myself. From the moment we stepped out of our car, it was an absolute breeze and pleasure staying at your location. Everyone from the doorman to the front desk agents, concierge to housekeeping greeted us with a smile and treated us with the utmost regard. I can honestly say that your stellar staff matches and exceeds the level of expertise of quality hotels worldwide.
On a personal note, a tremendous thank you goes out to Mr. Dawan Turner who went above and beyond to ensure that our stay was exceptional.
A loyal Platinum member.
July 30, 2013
Rated 4 out of 5 by Brent33 Lovely stay
My wife and I had a delightful stay at the Westin in Princeton for our wedding anniversary. The staff were incredibly helpful and courteous. Wisam Sudah, in particular, was very attentive to our needs and helped us to have a wonderful stay.
August 26, 2014
Rated 4 out of 5 by lst201 Nice hotel, good location
We spent a family weekend in the Princeton area and were happy with the hotel for the most part. The hotel was clean and the staff was friendly and helpful.
The only reason I wouldn't stay here again is the pool. If you travel with kids, you know how important the pool is. It was OK that the pool was small and ridiculously shallow. The problem was the ongoing swimming lessons that took up half the pool. We tried to swim on 3 different occasions and the lessons were going on every single time, for the whole time we were there. I tried to keep my kids out of the way, but it was really a bummer.
April 16, 2012
Rated 3 out of 5 by IronmanRudy Need to work on the small things
The thermostat in my room blew cold air even though the thermostat read 70. I called and maintenance came in to do a repair. They did something to make the heat come out warmer. After going to sleep, I awoke in the middle of the night sweating buckets but did not want to move to another room in the middle of the night. If the hotel is not at full capacity for a night, they should consider an immediate move to a room that 'works' , subsequently addressing the maintenance issue in the problem room during the next working day.
The coffee shop needs a second employee during peak hours as well. There were six people in line with one person taking care of orders while also trying to handle the register.
April 17, 2013
Rated 5 out of 5 by Bart183 a lovely romantic getaway
My husband and I came her on a romantic getaway. The location was great, as we could easily walk to fantastic restaurants and take a quick drive to historic Princeton. After returning to our room from dinner, we were greeted by a beautiful tray with chilled champagne and chocolate-covered strawberries. The room was chic and bed was luxuriously comfortable. We will certainly recommend this hotel to our friends and family.
August 6, 2014
Rated 4 out of 5 by mark486 Relaxing 24 hours in Princeton
Booked the room via SPG website with the romance package rate. Champagne and chocolate strawberries were delivered to the room, and the front desk provided vouchers for breakfast discount. Room was clean, heavenly bed was wonderful, and outdoor pool was also very nice. I did have some trouble finalizing the room rate between SPG web site and hotel personnel, but EVENTUALLY an on-site hotel manager was able to honor the lower room rate. I would recommend the hotel to anyone staying in the Princeton NJ area.
July 15, 2014
Rated 4 out of 5 by JBoogie00 Home away from home
This location has gone beyond to ensure my comfort. Having to come to the area monthly, I've selected this location although it is not the closest to my work location, but it is the most attentitive. So much so I've referred my co-workers to stay as well. Ruijie Cao booked his first stay and mentioned to me after the first night that although the location is a bit far but the accomodation are excellent.
August 6, 2014
Rated 5 out of 5 by Mom8 This hotel is very clean.
I have stayed in many hotels and was very pleased that it was so clean. I will definitely be back and suggest this hotel to others. I was actually able to get a good night's sleep in a hotel. The location of this hotel is excellent also. Thank you.
August 17, 2014
Rated 3 out of 5 by Rainbow94 Just OK
My boyfriend and I decided to go for a one night stay at this hotel. Website pics looked great and the price was reasonable. We had paid for a romance package, when we checked in the wine and strawberries were not ready, about an hour and a half after check in they were delivered (with a do not disturb sign on the door) isn't the point of that to not disturb? There must have been a convention of 15 year old boys because they did nothing but take up the entire hotel, pool area and every where else. They were running around the halls, and it was just chaotic. Not exactly our idea of a quiet night alone. The food was great, both dinner and breakfast. Again though in the morning with the do not disturb sign on the door housekeeping knocked on the door, this was just so concerning to me.
July 14, 2014
Rated 3 out of 5 by pblover Loved the Heavenly Bed!
Pleasant hotel with accommodating staff.
The room was well appointed and of decent size, but the layout was a bit awkward, making it difficult for two to maneuver.
The Heavenly Bed, however, was indeed heavenly!
My husband, who has back issues, had the best night sleep in months.
August 13, 2014
Rated 5 out of 5 by Aristides Fitness + Friendliness
I recently stayed two weeks at this property for business.
I generally enjoy running outdoors but the beginning of a New Jersey spring can make it a bit easier to enjoy running indoors. This Westin's fitness center makes it even easier once darkness falls (it is open 24 hours). I often didn't get to the gym until after 9:00 PM and was impressed with the cleanliness of the facility, the amount of free weights, and the number of treadmills (all of which worked!).
The property itself is maintained really well (clean rooms, hallways, entrance areas) and the team is friendly and responsive.
Their restaurant has great tasting options and you can get to a food court, Ruth's Chris, and more with a 5 minute walk within 'the village'.
March 24, 2013
Rated 3 out of 5 by BikingJunkie Barking dog
We checked in early hoping to take a nap before heading out to our New Year's Eve plans. Unfortunately, there was a barking dog somewhere on our floor. I spoke to the front desk but was told they couldn't do anything about it because I didn't know what room the dog was in (was I supposed to wander to floor listening at doors?!?!)
I was also disappointed to have been put in a room directly across the hall from the ice machine.
Overall the room did what we needed it to do. It wasn't anything special, but it also wasn't so bad that I won't stay there again.
January 2, 2014
Rated 5 out of 5 by Lynda16 This Westin is superior
I have stayed at several Westin's in traveling and this one rates at the top of my list! The staff are very efficient and pleasant the hotel is lovely and meets all of my needs. What else could you want ? Then add in that the food is excellent, and the rooms are clean and comfortable. The conference that I attended was handled without a flaw. The meeting was set for us as we arrived and lunch and dinner staff worked so efficiently and the food was excellent. Thank you my stay at the Westin Forrestal was once again very enjoyable and stress free.
April 29, 2014
Rated 5 out of 5 by Carmelo Staff was very accommodating
Staff was very nice and facilities were excellent!
June 20, 2012
Rated 4 out of 5 by LikeW Beautiful hotel but don't expect to sit by the pool in September
This is a beautiful hotel and the rooms are really well appointed. Everything looks and smells brand new. The staff could not be nicer. Two big questions. Why would you close down a pool for the season in mid-September when it's warm and sunny? Also, I booked myself on a "Limited Access" Concierge floor (6). I would love someone to explain to me what is so limited access about it? You don't need a key card to get to 6th floor in the elevator nor is their a club lounge. So is the extra room fee just for free internet and bottled water? Really?
September 23, 2013
Rated 5 out of 5 by texascarmain Great hotel, close to Princeton
We had two connecting rooms. They were light, bright, clean and spacious. The perfect sanctuary at theen d of a long day of driving!
August 10, 2014
Rated 5 out of 5 by CDMP Consistently Good
I come here almost every week. The staff is personable, responsive and attentive.
The other week while it was snowing, I caught Chris running through the parking lot like a maniac. I thought it was a strange thing to do. But then when I got to my truck, I realized the snow had been brushed off. After looking around to see who may have done it, I realize that all of the cars had the snow brushed off!
Its the little things like this that make the difference, and keep me coming to Westin instead of any of their competitors nearby.
February 3, 2014
Rated 2 out of 5 by JIm4680 Missing key amenities for frequent travelers
The hotel is well kept, clean, and the staff is very courteous. Rooms are spacious, clean, and what one would expect from Westin. Location is ideal to dining and shopping. There is no street noise.
Hotel does not have a concierge lounge where one can sit. There is a very small room on the 6th floor for a limited assortment of breakfast items. There is no place to sit. How this room was approved by Westin I don't know. This, in my opinion, is not in keeping with the Westin brand.
The workout room is satisfactory with several cardio machines. It has one multi-purpose resistance machine. It needs better facilities.
I am a platinum spg member that travels 4 nights a week for business. This hotel is not meeting the needs of its business travelers.
August 25, 2012
Rated 5 out of 5 by morra this hotel was wondeful for a wedding
everything was done to perfection/ Staff was helpful
August 11, 2014
Rated 4 out of 5 by allenwong nice hotel, nice area
had a great time at the hotel, lots of great eating options in the area, and nice and secluded. Rooms are nice and staff are too.
My only complaints would be the condition of the pool, which was fairly dissapointing, and the size of the tv in the room, which I found particularly small.
July 30, 2014