Rated 1 out of 5 by jackson10 Unfulfilled deal by Westin
The reservation representative and I discussed at great length what deals/specials where available prior to booking my stay.
Upon check in I was informed that I wouldn't receive the deal. I asked to speak to a manager but there was no manager on duty at 6:30 p.m.. The front desk employee baulked when I said I was anticipating a call from the hotel regarding scheduling a massage as I had discussed with the reservation representative. He said massages are not available at this hotel.
At Check out I asked for the manager but there was no manager working again. This rep said the hotel does arrange massages.
Didn't get the deal I paid for. Disappointed with the lack of management. Room was average to below average. It showed wear and the bed lacked the heavenly extras. This property is run down and dirty. It is not WESTIN standards. This place is low budget with a high price.
April 7, 2013
Rated 4 out of 5 by PYPER312 Memphis in late May
This was first time staying down by Beale St. The Westin is a nice hotel and is in a great location. We got there a little after 9 pm. We had a terrible time getting to the hotel because of the streets being blocked off. We were not aware that they did this. I like staying at the hotel and loved that you could walk to just about anywhere, but we wished we were told about the streets being blocked off at 9.
June 10, 2012
Rated 5 out of 5 by Alwaysonthego1 Wonderful
Loved everything about my stay
March 10, 2014
Rated 4 out of 5 by MJay Location, Location, Location!
Great location for access to Beale Street/Memphis in May! The bed was very comfy! Tub & dual-head shower in bathroom, separately. Water gets very hot, which gets a big thumbs up! However, for the price, there needs to be a refrigerator with space for personal stuff instead of being filled with overpriced items & food on the menu is a bit overpriced! Overall, great hotel!
June 8, 2012
Rated 5 out of 5 by trjordan88 Outstanding Downtown Hotel!
I could not be more pleased with my recent stay at the Westin Memphis. The staff was phenomenal from the housekeepers to the front desk. From the valet to the restaurant staff. Everyone we spoke to was so pleasant and professional and answered any questions we had. Also, the location could not be better. Right behind world famous Beale Street and across form the Fed Ex Forum. I can't wait to stay at the Westin Memphis Beale Street the next time I'm in Memphis.
May 20, 2014
Rated 3 out of 5 by spencer Awesome place to stay but had some major wifi issues
Its an awesome place to stay in downtown. the location is great and has lot of options to eat around. The paid internet works great but being a platinum SPG member you are issued a coupons codes for internet that never works. you got be on call for with the tech support every time to get it fixed. Give your self an hour to make sure your Wifi issues are resolved.
December 12, 2011
Rated 1 out of 5 by None Filthiest Hotel!!
Had to ask for housekeeping every day. When they finally did come they
left no toiletries
left no toilet paper
did not empty trash
did not vacuum
floors in bathroom were disgusting
bed had dirty sheets and rest of bedding
black hairs in bed
we said something at the front desk, but they chose not to do anything about it. I would NEVER stay at this hotel again!!
March 19, 2013
Rated 4 out of 5 by Mary415 Wonderful Staff
Hello, I recently stayed at your hotel and found all of your staff to be warm, helpful, and wonderful. I rated you a 9 out of 10 because there was 1 flaw, the 3am wake up call I requested (and reconfirmed with the front desk) never came. Thank goodness I woke up on my own and got to the airport on time. Other than that, it was a wonderful experience.
October 8, 2012
Rated 1 out of 5 by Easy98 Yuk
Front desk is always understaffed, less than helpful.
Toilet did not flush. Toiletries were not fresh -- both called in to question if housekeeping had done their job. Mouth wash was open, half empty -- yuk!
Complementary coffee was decaf only, no cream.
Staff and mngmnt just don't care.
October 30, 2013
Rated 4 out of 5 by Chitowntraveler True southern hospitality.
Perfect location. Outstanding staff and service. Everyone went out of their way for us from the check in counter to the restaurant hostess and bartender. Our room was clean but there is opportunity for some facility upkeep in the rooms. The carpet was stained and the bathroom grout was stained as well.
January 19, 2013
Rated 5 out of 5 by Carolnbob Beale street
We loved the location! The bathroom was great. It was roomy. We were very pleased that we could not hear any noise from Beale street partying. The carpets could use a cleaning in the room that we had. Free wifi would also be nice based on the room cost. But overall we really enjoyed our stay
September 12, 2012
Rated 1 out of 5 by exhausted1 Memphis Beale a terrible representative of Westin
The room has no insulation at all. We could hear the conversations of the people next door clearly. At 2:00 a.m. we could hear next door neighbors talking even down to their yawns. We reserved a room with 2 QUEEN sized beds. When we arrived, hotel was sold out and did not have a room with 2 queen beds available. Since I am not a high ranking member of loyalty club, they gave me a disabled room that had 2 very small double beds. Front desk said nothing about this when checking in, they thought they would just "slip it by me", I guess. Later, I complained and asked why the hotel sold room types beyond the number that were available. I was told that they continue to sell rooms regardless of type until they are sold out. It is obvious that they always do this all the time and if you complain they offer you a measly compensation such as removing your valet fees or something. Bottom line is if you book this particular hotel, DON'T count on any specific room type no matter how many people in your party. A very poor representation of what a Westin hotel is supposed to be.
December 28, 2013
Rated 3 out of 5 by Greg Disappointed...
I have stayed at this hotel before but this time it was disappointing. Service was poor. I checked in at 11pm, the Internet wouldn't connect and I needed to prepare for a meeting so I called the front desk 3 times but no one ever answered. I called down early the next morning because it still wouldn't connect. I got put on hold FOREVER and they finally just gave me a voucher code. That night I had reservations in the restaurant. My date and I both ordered the none in ribeye. They brought us both small filets. When I asked why, they said they'd run out of the ribeye due to it being Valentine's day and that's all they had left. They didn't inform us, offer an alternative, ask if we'd like something else, nothing. In fact the restaurant manager said "that's all we have left" and walked off. I'm sure the staff was tired from working a busy Valentines night but still. Overall, the staff seem very apathetic. Other than the bell staff (very friendly), the rest of the staff seemed apathetic. I'll be staying elsewhere from now on.
February 16, 2013
Rated 1 out of 5 by 3goldengirls Hotel Room Service - Unacceptable
We had to sleep in a dirty room one night during our stay, and no one (night manager) would take responsibility in rectifying it. The problem became the resident's fault instead of housekeeping (hotel). We were not compensated for it - even though we asked.
July 26, 2012
Rated 4 out of 5 by LisaC1117 Pleasantly surprised
There was a lot of hustle and bustle when we arrived for a short overnight on our way west by car. We enjoyed the motorcycles, nighttime activity on the main strip, and then a pleasant singer and servers in the hotel bar. It was a nice rest stop.
June 14, 2012
Rated 4 out of 5 by Jamie27 Clean, Comfy and a Fabulous Location
The best part about this hotel is the location. It's close to Beale Street as well as many other fun restaurants and bars. The heavenly bed was also amazing after traveling for hours. It was clean, modern and comfy!
August 21, 2012
Rated 3 out of 5 by Underwhelmed Customer service is not a priority
I had an issue at check in and found that the ladies at the front desk couldn't have cared less that their issue with not having my room ready caused me to be late for my plans.
February 23, 2012
Rated 4 out of 5 by flyingdawg Great Location
This hotel is fairly new and in a great location. Lack of a room upgrade is frustrating. Hotel parking is prettry expensive, but there is limited, free overnight street parking.
August 27, 2012
Rated 1 out of 5 by Spider97 Unacceptable Customer Service
I travel every week on business. I make every attempt to stay in Starwood Hotels, even when they are not as convenient to the locations where I will be doing business.
I checked in mid afternoon on Wednesday, February 26. I went to room 324 and started working, since I had client meetings in few hours that I needed to prepare for. While I was working, a group of young ladies came into my room. I obviously startled them, since they were expecting the room to be empty. I told them that I had recently checked in, and they must have been assigned the same room as me.
About 30 minutes later, I started changing clothes. Then, I heard someone coming into my room again. I yelled that I didn't have any clothes on and to wait a few seconds for me to put something on. He proceeded to come in anyway. I guess he couldn't hear me. I covered up, and it was the hotel manager. He said we thought you checked out. I told him that I had just checked in a little earlier. He then said that the front desk must not have completed the check in process, and he apologized for being inconvenienced.
A few minutes after speaking with the manager, I received a call from a lady at the front desk. She had no earthly idea who I was. She started the conversation by stating that she thought I had checked out. I told her that I just checked in and that the manager was just in my room. She took my information over the phone and re-checked me into the same room.
The next morning, when I was checking out, I was asked how my stay was. I said that it was OK. The lady at the desk asked, "It was just OK?" I said yes, and explained what happened. She may have been the one I was on the phone with the previous afternoon. I believe the gentleman who tried to check me in the first time was standing next to her. Neither one of them apologized.
This sort of situation should never happen. I understand that people make mistakes. This particular mistake should have been handled way better. It is obviously a huge security concern when other guests get room key cards to an already occupied room. I'm most bothered by the invasion of privacy and the fact that nothing was done to make up for the mistake.
I'm supposed to stay at this hotel again on March 19. I hope to never have an experience like this again at this hotel, or I'll be staying somewhere else from now on.
February 28, 2014
Rated 3 out of 5 by Gemelli80 Still waiting
TV wasn't working. My co-worker had no hot water, and I requested my invoice by email. Two weeks later, I'm still waiting. And this is a gold member treatment.
April 12, 2012
Rated 1 out of 5 by jackson10 disappointing
This Westin is not up to the same standards as other Westin properties.
Beware, the deal one makes on the phone while booking is not honored at the hotel.
April 8, 2013
Rated 3 out of 5 by Rubin Staffing Shortages
It appeared from the moment we arrived that there were not enough staff on duty.
1 person at the front who appeared to be the Valet, Bellman, Concierge and Doorman.
2. Only one person at the front desk who was rushed
That evening we went to the lobby bar to enjoy a drink before dinner. There was no barman, he appeared after 20 minutes. no apology. Two other clients also waiting for refills. You are losing revenue as well as not fulfilling guest expectations from a $500.00 one night stay.
Both lunch and diner were nice experiences. Staff were great and the food was well prepared, fresh and interesting. The room was clean and well maintained.
February 18, 2013
Rated 4 out of 5 by SSSFO Very clean and comfortable rooms
Wonderful and pleasant stay. Nice comfortable room with great HVAC. Great hospitality staff. Nice restaurant with good food. Business center is quite adequate for travelers. Great value in many ways. Need upgrade to wi-fi as 250k up and down is too slow. Need a doorman to help. Dialing zero for operator will need to wait as they are always busy. Yes, short staff for a sell out hotel is not acceptable. No one at the front desk after hours. Depending on your video camera to watch your lobby makes me nervous. Prefers a less noisy vacuum in the hallway. Need HD on your flat screen TV. Golf channel will also help. I'll come back again every year.
February 4, 2013
Rated 4 out of 5 by Ron10 Elevator and room key
One of the elevators was not working properly, told staff, nothing done. Room key did not work staff did not apologize. Just a blank stare
January 21, 2013
Rated 4 out of 5 by Gina2012 Great Location
This is definitely a great location for Beale Street -- one block and also within walking distance of many attractions in Memphis.
September 24, 2012
Rated 4 out of 5 by Johnny44 A Danish experience
This Hotel is situated right in the heart of Memphis, walking distance to all the sights and close to the Mississippi River.
June 25, 2012
Rated 1 out of 5 by eighkrp1 Hotel needs better mgmt.
The room was very dirty, floors stained. the bed was the worst bed I've ever slept in a hotel, much less a Westin.
February 18, 2013
Rated 4 out of 5 by LA39 St. Jude Marathon Weekend
We really enjoyed our stay. Loved the location for both the St. Jude Half Marathon and Beale Street activities.
December 5, 2012
Rated 4 out of 5 Nice stay other than...
Our shower did not have hot water, though the sink and the tub got scalding hot.
December 21, 2012
Rated 4 out of 5 by Buster77 Beale Street
Great hotel..Just a few steps from Beale Street>>> Staying again this week
July 16, 2012