Rated 4 out of 5 by Deano13 Comfortable and Clean
Nice hotel for short stays or business trips, but not really for family. I stayed here with my buddies over the weekend to watch the Dallas Cowboys play the New York Giants. (they lost...boo!). We wanted a hotel close to the DFW airport (which has the worst road system ever!). Typical Westin style, but in a smaller scale. Clean, friendly, and business-like, but not a resort hotel for family. Rooms are small, but comfortable and manageable for the great rate of $135 a night. Elevators are quite slow even though there are 4 of them, probably because they were packed the weekend we were there because of the football fans. I would stay here again because it's close to the DFW airport, right off the freeway, and close to restaurants.
November 1, 2012
Rated 5 out of 5 by ga2tx Great Hotel
Great location to work. The only draw back was the pool was very small and not that clean I felt. However, I wasn't there for the pool. Everything else was exceptional. Front desk staff very friendly and helpful. Rooms were great!
August 6, 2014
Rated 3 out of 5 by Missy1313 Amenity in room..
The amenity left in the room was nice and I appreciated the recognition but found it odd. There was a shot glass with something that looked like tomato juice and then a martini glass with chocolate covered something. First, the shot glass of liquid was uncovered and at room temperature which I would not have touched. I'd suggest a description of what is being left and definitely less perishable. I would have preferred a simple bowl of whole fruit.
Great meal in the restaurant!!
July 3, 2014
Rated 4 out of 5 by coldroom Heater is very noisy and doesn't work
I stayed right after X-mas, and the weather was very cold during my stay. Hence I turned on the heater and went to bed. Heater became very noisy, but I thought because it was a cold day. During the sleep, I felt the room is very cold, and found that heater was still working (again very noisy), but it didn't blow in any hot air at all. I guessed heater seemed to have some problem, but it was too late to change the room (too much work at 2am)..
It seems the hotel was recently renovated, but but HVAC system is still very old and even not functioning well.
December 30, 2012
Rated 3 out of 5 by GuestOneMillion Aug 31, 2013
I have stayed at this hotel numerous times. Two of my recent stays, the rooms have been below standard. The first occurrence the bathroom sink would not drain and the shower door would not open/close because it was out of balance. How does this get missed during the cleaning? It was repaired while I was there.
On Aug. 31, 2013 the bathroom sink would not drain, the toilet did not flush properly and the iron was malfunctioning. I reported these Sat night in person at the front desk and none of these problems were addressed during my stay.
September 3, 2013
Rated 5 out of 5 by dtc49 Surpassed All Expectations
We couldn't ask for anything more. This Westin exceeded our expectations in every way. The staff, in particular our bellman Tony, were warm, welcoming and made us feel special.
August 5, 2014
Rated 2 out of 5 by mattalex Fine hotel, but customer service failure
I've stayed at this hotel multiple times, but this last time they accidentally double booked my room. So I'm lying in bed about to go to sleep and someone breaks into my room. We worked it out, but it was disconcerting to say the least. Then when I called the front desk about it, the guy who answered acted didn't acknowledge this was really a problem, like these sort of things just happened. And they forgot my room service one night.
July 9, 2014
Rated 3 out of 5 by Nita82 Average Stay
The hotel was clean and the staff very friendly and helpful. A guy named Oscar was great!! I was a little disappointed with the decor of the hotel and hotel room. It was an excellent place for conferences. The meeting rooms were spacious and comfortable. The layout was great as well as the parking. I loved that there was an entrance close to the meeting rooms where we could park close by.
I also loved that we could access the WiFi for free and stay connected to work and home.
The only complaint that I have is that the rooms did not have a refrigerator. When you have a conference over several days and children are involved, you diffidently need a refrigerator. A small one would be great. I would recommend the hotel if you added a refrigerator.
June 30, 2013
Rated 4 out of 5 by MirandaKay31 Hotel Staff
I just wanted to write to tell you how impressed I was with some of your staff. I was there for the Core Training and many of us got to the hotel early. Though the rooms weren't ready Jaclyn was kind, patient and pleasant to everyone. Even the frustrated guests that weren't very understanding. Also Lynn was very pleasant and helpful anytime I had a question. There were other staff members that I wish I would have gotten there names that made a great impression on me as well. One of the janitors, a man that was working on Sat morning was extremely cordial and I heard three other ladies complementing him as well. All three shuttle drivers I had were very nice too. Thank you so much for your emphasis on customer service. It was much appreciated!!
August 26, 2013
Rated 5 out of 5 by artgough81 A Quiet Comfortable Stay for our Family
We were one of what seemed to be a limited number of guests with children, but instead of it making us feel awkward, we felt very welcomed by all of the staff, Our stay was quiet and comfortable which is just what we needed. The room was perfect for us, with comfortable beds, a quiet air conditioner and plenty of space for our things. I deeply enjoyed my stay here at the Westin and would be happy to stay here again when I am in the area.
July 3, 2014
Rated 4 out of 5 by Ann212 This hotel has great customer service.
Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel!
August 4, 2014
Rated 4 out of 5 by Dwain Renovations...?
There were renovations ongoing during my stay. The pain fumes from the renovations were so strong that they could be smelled throughout the hotel. I was on the 4th floor and thought I might pass out, the fumes were so strong. Thankfully, they must have receive enough complaints that it was not an issue for the remaining 2 nights of my stay.
July 20, 2014
Rated 4 out of 5 by kornpop Very nice Hotel
My wife and I stayed here for a clown convention this week. It is a very nice hotel with excellent staff. The bed is very comfortable and cozy. The TV's are big and just like the ones at home. We had a room with a view of the airport and it was nice watching the planes land and take off.
We attended an evening banquet and a breakfast meeting while there and the food was good. The only negative I have is there is only one restaurant within walking distance and it is a Dennys....
Overall a great hotel and we will stay there again.
August 5, 2013
Rated 3 out of 5 by Manju Not what we expected
My husband and I came up for the weekend for our anniversary, expected to stay at a four star review hotel but it was less than expected. The hotel had all the amenities of a four star but lacks the quality. The room was cramp. Furniture in room and wood work in elevator were worn. The "heavenly" bed was not at all heavenly due to the scratchy sheets and the over powering smell of bleach. Bath towels were also crunchy and cheap one ply toilet paper. The carpet on our floor needed some attention, looks like they haven't vacuumed in a few days. This hotel lacks attention to details. We came in expecting more but was disappointed. We booked through Hotwire and received a really good rate, I would not pay their regular rate. Overall it was fair for what we paid.
September 10, 2012
Rated 5 out of 5 by Lynne19 This hotel is very relaxing
The staff is fantastic.. You aren't just a number to them... They remember you personally
July 30, 2014
Rated 4 out of 5 by FJL0330 Late night was a dud.
Great hotel and the staff were wonderful. Helped arrange either the shuttle or taxi's to get everywhere and reccommended some fantastic loacl spots for food.
We were in for a large conference and only see each other on an annual basis. Shutting the bar area down at midnight really killed the flow.
July 18, 2014
Rated 4 out of 5 by GS48 Very good airport hotel
Great airport proximity, professional staff, very nice accommodations. Gym was very good as it usually is at Westin, but it was not well service as there was no water or sanitary wipes
July 23, 2014
Rated 4 out of 5 by Screen12 Nice hotel , very convienent
I would recommend the hotel to others
July 29, 2014
Rated 2 out of 5 by SPGPlat2014 Typical airport hotel
Tired, a bit run down with indifferent staff. Even as. Lifetime Platinum this property wouldn't be on my top 20 list next time I'm in Dallas.
July 25, 2014
Rated 2 out of 5 by DR66 This hotel is over-priced!
I was very disappointed in my stay. I was in Irving for the entire week and rented a suite room. The room was furnished with a fridge and coffee pot, but there was no microwave. The evening meal in the restaurant was good but the drinks were overpriced. The breakfast buffet was overpriced and not appealing. There appeared to be items that were day(s) old (bacon, rolls). The price of the breakfast buffet was outrageous! The swimming pool was not clean and looked unsanitary. The hot tub was out of service.
June 24, 2013
Rated 4 out of 5 by jetski777 Needs Updating
The popcorn ceilings say this hotel was built a long time ago and it could use some updating. For example its difficult to find a power outlet in the room, behind the bed, a chair or a desk. In today's connected world, being able to charge a laptop, tablet or cell phone is a given for travelers. Update the desk and nightstand lamps to have power outlets on their base would be a very good and inexpensive update.
June 18, 2014
Rated 3 out of 5 by RBC58 Accomodating
Nice hotel. Not a fan of the no towels and cleaning of room in lieu of points. Would never do that again. Very noisy neighbor (not hotels fault).
July 22, 2014
Rated 4 out of 5 by FreqentDFWTraveler Best DFW Airport Hotel
I travel to the Dallas area for both personal and business reasons and choose the Westin DFW on a regular basis. It is one of the few Starwood properties where Platinum Members actually benefit from their elite status. The Staff at this hotel is very accommodating but I am most impressed with the competence and friendliness of the Concierge staff who ensure guests' needs are taken care of quickly and efficiently. This hotel is, without a doubt, the best choice for anyone flying in or out of DFW.
December 29, 2011
Rated 4 out of 5 by Juan0624 Very Nice
Very good and friendly staff. I been in a few Hotels but so far The Westin has been the best experience. The suit was huge, the bed, the shower, the pillows, well all was great.
July 19, 2014
Rated 4 out of 5 by adub14 Too much noise!
The entrance of the hotel plays mucisc that is much too loud! If you stay on the entrance side of the building all you can hear is the bass of whatever music is playing until fairly late into the night. As a business traveler, it is important that I am able to do work in my room at night, and I, along with the rest of my team, find the music to be much too loud.
June 27, 2014
Rated 5 out of 5 by rimmf Excellent Staff
Best staff ever. Accommodating and friendsly.
May 21, 2012
Rated 4 out of 5 by Sneezy Great team work from staff
I was here for a meeting. The staff was very professional, kind, and worked extremely well together. Any requests which were made were passed on to all shifts and departments involved. From FD, to F&B to CSM all super! We knew we could rely on them all! The only problem we had was with the building itself... the heat didn't work in 2 of our meeting rooms and one guest room had no hot water from the sink tap. Everyone went out of their way to make sure we had a successful meeting. THANKS!
March 3, 2013
Rated 3 out of 5 by Neshehan What a difference a season makes
After staying at this hotel for several years and rating it outstanding each time i stayed, I am dissipointed to say, I was dissipointed for the first time ever. What can I say? I expect more from the Westin brand; plastic martini glasses? A buffet with bring the check only mentality and employees so confounded over it all they confide in regulars like myself to say, HELP! Well, I agree, help is indeed needed! Regardless, the new GM better get their arms around this or fans like myself are going to start scratching their head over, "if it wasn't broken what was there to fix"! Look forward to the suites getting sun screens replaced, broken dresser doors being repaired and cloth napkins returning to the breakfast dining room. I expect more from the Westin brand and SPG for sure! See you in two weeks.
September 9, 2013
Rated 3 out of 5 by JaR10 disappointed
I was surprised and disappointed that there were no refrigerators in the rooms. The room was nice, comfortable and clean. The bathroom was a bit small. Staff was very nice. Also, I was disappointed that there were no microwaves. Not suitable for our needs. Also there is an unexplained charge on my bill which I need to find out about
June 30, 2014
Rated 3 out of 5 by jslima Nice room, problem with booking
I had no issues at all with the room or the hotel during my stay. The bed was comfortable, the room was clean, wifi worked well. Breakfast in the restaurant was fine - I just had oatmeal. It's hard to get excited about oatmeal.
I will say that because the hotel is near the airport, I did hear lots of jet engines especially in the morning. I was on the 14th floor, I am not sure if it would be any better on other floors. It did not bother me during the night, just something I noticed. It's near the airport... this shouldn't be surprising.
I did have a problem with my booking. Due to a miscommunication, two rooms were booked for me for the same night. I called 2 days in advance in order to cancel one of the bookings and was assured it would be no problem. I was told I would get a call back to confirm. I did not get a call back, so I called the hotel again. I was again told that the duplicate reservation was cancelled and I would not be charged. When I arrived at the hotel, I asked the front desk to check and make sure there was no second reservation in my name. I was assured that the second reservation had been cancelled and I would not be charged.
All in all, I was assured THREE times the reservation was cancelled and I would not be charged for the duplicate reservation.
You can probably guess why I'm writing all this - in fact I was charged for two reservations. Now I have to call AGAIN and go through a bunch of nonsense to get a refund for a charge that shouldn't have happened. Waste of my time.
July 29, 2014