Rated 5 out of 5 by Niecee1011 Second Time Here
We just had our second visit to this resort and all I can say is WOW!! From the time we checked in until the time we checked out, the service was exceptional. We were warmly greeted by the front desk, our receptionist was very personable and friendly. We were easily able to check in prior to the check in time into our room on the ground floor in the building closest to the pool. There was plenty of parking, which made it easy to unload our luggage and walk straight to our room. The room was clean, spacious, plenty of amenities, and the patio view of ducks was great - my toddler loved that! The pool was clean and the pool service was amazing. The server we had was very attentive to us and we never had an empty drink in hand. My toddler had a blast with all the new friends she met there. In addition, there was also a bounce house for the kids right next to the pool! She was entertained the entire trip. When we got back to the room, it was nice and cleaned by housekeeping. We spent most of our time at the pool this whole trip, that by the time we were done, we just wanted to relax in the comfort of our room. We didn’t get to check out the restaurants, but I can say the pool food and drinks were pretty darn good! Overall, this stay was 100 percent better than the last and I will definitely be back again.
June 16, 2014
Rated 5 out of 5 by TMK07 Very relaxing
We stayed 2 nights and by the end of our stay, we were so relaxed and felt so taken care of that we didn't want to leave. Beautiful hotel and friendly staff!
June 13, 2014
Rated 4 out of 5 by travelprogal birthday week end
I have stayed here before. The facilities are pleasant and the hospitality was nice. I love hot weather but after checking in and waiting for my room to be ready at the hotel restaurant for over an hour then walking to my room in the hot weather, I discovered that neither of my keys worked. Fortunately,(?) I went around to the back sliding door and it was wide open! The new key was never delivered and I made the trek back to fetch them. I love this place but could the maid service place wash cloths in the rooms? It's those little touches, ya know. Also, are full grown large dogs allowed in the rooms & on the property? Since there was a huge doberman pincher who liked to bark and run after the ducks in the room next to me.
June 9, 2014
Rated 2 out of 5 by Larn Not a 4 star resort
We stayed at this resort in May for a weekend getaway with the family. From the moment we checked in we felt like we were an inconvenience to almost every staff member we encountered, from the front desk staff, to housekeeping, to the pool staff.
On the Westin website it says that teachers and military/police/fire get a discount of no resort fee charged. At check in we mentioned this to the staff and they had never heard of this and didn't know what we were talking about. The front desk lady called her supervisor (the front desk director) over and he proceeded to argue with my husband and get in his face and say he's never heard of it and he would be the first to know about it. My husband pulled the westin mission hills website up in front of him on his smart phone and showed him. The director never apologized and the front desk lady even said are you even sure that's our website. We couldn't believe that the staff was arguing with us, even with their website pulled up. Fortunately the director did take the resort fee off our bill after arguing with customers for 10 minutes. Unfortunately for us the rude service didn't end there.
We took the kids to the pool several times on this trip and each time received either no service or poor service. The first day was a Friday afternoon and the pool was rather empty, there were several servers standing around talking and not interested in serving guests or even asking guests if they would like to order anything. I saw other hotel guests having to follow the servers or wave to them over and over to get them over there. We were at the pool for 1.5 hours and never once were asked. The pool slide was also closed (during posted open hours), there was a sign saying to go over to the pool desk to get someone to open it. We went to the pool desk and had to wait while 3 employees stood there talking and then began to argue with each other over whose turn it was to work the slide. We went on the slide a couple times along with all other kids in the pool who were excited it was finally open and then the employees closed it again to go back to the desk and talk. Saturday we went back to the pool and it was much more crowded so the slide was open all day, which was nice. I was also asked if I would like anything by a server after I was there an hour. At one point I walked up to the bar to try to place an order and was ignored by the bar tender who was talking to a server rather than making drinks or working. After waiting 5 minutes with no acknowledgement, I left.
Our room was dirty. There was hair on the bathroom floor, and dirt in the bathtub. I had to clean it out before I would bathe my kids in there. The white westin signature bedspread was stained and looked dirty. The rooms and grounds were also outdated and in need of repairs.
I was very disappointed in this resort. I expected more from a Westin and a 4 star resort. I do not recommend this resort at all. There are many other nicer resorts in the Rancho Mirage/Indian Wells area who know how to treat their guests with respect and common courtesy.
June 3, 2014
Rated 4 out of 5 by DMGOLF Great value for the money
The Westin Mission Hills is a great resort. It would be perfect to bring family. Golf course staff could not have been friendlier and more accommodating. We ate 4 meals at resort restaurants and could not have been more impressed with the flavor and quality of the food. It exceeded our expectations.
May 23, 2014
Rated 5 out of 5 by boatkiller Loved it
This was our first stay at the Westin in Mission Hills/Rancho Mirage, and I had gone onto the website to read the reviews before we got there. I must say I was expecting the worst and hoping for the best and we were not disappointed. The staff was amazing and kind, the shuttles were awesome, and our Villa was perfect. We were there for a CHEA convention and were very well taken care of by all.
May 20, 2014
Rated 4 out of 5 by Carol2025 Belles
The location of the hotel was excellent as we were visiting friends who lived at Mission. The beds were extremely comfortable and the room was spacious.
The hotel employees were friendly and helpful. However, the room had not been cleaned as it should have been. There was a lot of dust (I could write my name on the rims of the table) and when I went to make a cup of coffee, I found an old, used bag still in the machine. The grounds looked very nice, but it was 111 degrees so we didn't get a chance to enjoy them.
May 19, 2014
Rated 5 out of 5 by boatkiller California Hawaii Elks Association Convention
Our stay was excellant. The staff was very accomidating. Thank you so much for a wonderful time. I will always remember your staff and all they did for us.
May 19, 2014
Rated 5 out of 5 by EddieGR EG
This hotel is Heaven on Earth
The grounds are beautiful but the most important thing is the AMAZING service of the staff in each area of the hotel.
In the lobby area Esther and Kimberly were great, also I was greeted in my room by Esther Hernandez and her staff, they really care about every guest and every room even my little dog was treated like a celebrity by them, bringing him his heavenly bed and bowls.....in the restaurant we were served by Jose Luis and Luis and they were great.
I love this place. Love the attitude and smiles of everybody and I want to go back ASAP.
May 19, 2014
Rated 4 out of 5 by Featherman Only one problem
All was excellent EXCEPT there is some kind of "creaking" "clicking" noise emanating out of the wall?? ceiling?? next to the cabinet holding the refrigerator, snack holder, etc. Thought it was the snack holder thing but unplugged that and it continued. VERY ANNOYING AT NIGHT - SLEEP INTERRUPTED BY IT. Simon the Concierge very helpful but left and still not fixed. ONLY PROBLEM ROOM 505 NEEDS TO BE FIXED
May 19, 2014
Rated 5 out of 5 by McElyea12 Susie
Great! Only problem was finding a place to get only a small sandwich evening hours - special diet needs.
May 19, 2014
Rated 4 out of 5 by Bigdog2 Beautiful!
Fabulous views! Very comfortable room.
May 18, 2014
Rated 5 out of 5 by antone71 This Hotel was fabulous in all respects
This Resort was far and above our expectations. I have already recommended it to friends.
May 18, 2014
Rated 5 out of 5 by tamura The staff was gracious and very helpful
Everything was perfect!! The staff made sure my family and I felt like we were the only one there. Our safety and comfort was their number one goal.
May 18, 2014
Rated 2 out of 5 by Wacks Mr
Reception staff don't know whats going on!
May 12, 2014
Rated 4 out of 5 by Seaclusion120 Good in many aspects
Hotel is well maintained and quiet. Our room was comfortable but lighting was inadequate. Check-in staff was courteous and efficient. Our bellman, Mark, was wonderful and even remembered us 2 days later. We asked for him the day we departed, but he was not on duty. Unfortunately, the bell staff manager did not advise us of this and we waited for 30 minutes before we had to call and get someone else. We felt the manager should have sent someone else without waiting for us to call back. Spa was nice but not as quiet as it should have been. .
May 12, 2014
Rated 3 out of 5 by goldy55 It's getting old
Westin Rancho Mirage has seen better days. When I checked in, not once was I acknowledged as a valued SPG member. They forgot to make up my room during the week and then forgot to at least drop off towels and tissues. Food was fair and the facilities a little worn. Overall customer service needs improving. Not my choice for a stay.
May 11, 2014
Rated 2 out of 5 by Jamieson What is happening???
We have been to this resort a number of times, but unfortunately this visit has let us down. The service is super slow, pool is dirty, and overall maintenance of the facilities is below par. I asked to have the pool step cleaned on the villa side, no one around for 90 minutes and counting. Yesterday we ordered food, and it came completely wrong. Seems attention to detail is lost under this management. Bummer!!!!
May 9, 2014
Rated 4 out of 5 by Philizay Another Great Stay
Overall, this is my fourth time staying here, and I'm happy with the service here. The only thing that I recommend would be having more lounge chairs at the pool area (Las Hadas). The lounge chairs tend to run out fast, so one needs to get there early to secure a good spot.
May 7, 2014
Rated 3 out of 5 by Niecee1011 Looks better in photos than reality.
When I booked this on Priceline, I felt like I had gotten an amazing deal! Once we got there... not so much. Upon arrival, we were charged an additional resort fee PER NIGHT and they placed us in a building far in the back... upstairs with NO elevators. So basically, we were dragging our luggage upstairs in 100+ heat. Anyways, once we got into our room, the first thing I saw was a dead roach in the bathroom and when I went to check out the rest of the bathroom, the tub was stained yellow. Gross. However, we were already there, so we tried to make the best of it. The hotel staff was great, the bartenders were amazing and personable and I really liked that. The pools were OK, but they were at least clean. I really wouldn't recommend coming back here since I have stayed at other resorts in the area, BUT I just booked this resort again for next month for Fathers Day because my husband loved the fact that the resort is right on the golf course. I am hoping this time we could be placed in a building not too far in back and one without roaches! I will give this place another try and see how it goes. We will also be brining our 4 year old since I hear there is a kids club here too. Updated review to follow after my next stay.
May 6, 2014
Rated 4 out of 5 by DMG1111 DG
We recently spent a few days at the Westin at Mission Hills. This is an older, but still beautiful resort. The rooms were very comfortable, food at the restaurant was excellent and the staff was friendly and helpful. The setting is gorgous!
There was a dissapointment, however, with the pool areas. We spent some time at two of the pools and found them in desperate need of updating. Plus, we could barely talk to each other over the raucous honking of the resident Canadian Geese, who seem to be in comtrol of the area. This was in the mornings...perhaps with more people using the pools, the geese find other places to spend the day.
May 6, 2014
Rated 5 out of 5 by heat75 A real vacation
I loved the spaciousnessof the room and the comfort of the bed.The responsivenessof the staff to all my requests was amazing. My stay was very enjoyable.
May 5, 2014
Rated 5 out of 5 by BenjiandtheJets What a great place!
Our group of 12 golfers chose the Westin Mission Hills for a couple of reasons - one of our group had stayed there previously, and because we liked the amenities offered. The rooms were great - very comfortable, and the food at the Pinzimini Restaurant was fantastic, for breakfast, lunch, and dinner. The service from reception at out check-in all the way through to our departure was first class. I would highly recommend this place to anyone.
April 29, 2014
Rated 4 out of 5 by GingerMom Very nice
Overall a very nice stay.
Some areas are older and need updating- the spa lockers and robes for example.
Found all the staff pleasant and helpful- for example, we were often stopped and asked if we wanted a ride or shuttle when walking the property.
We ate at the Italian restaurant and the food and service were very good.
April 28, 2014
Rated 1 out of 5 by NotWorthTheMoney Disappointing
Pre-paid for a king room, checked in at 7PM in the evening and was told we only had a queen available and that our room wasn't ready. They suggested we go for dinner and they would call us when it was ready. It was 7pm in the evening!! When she went to check on something I then heard the other lady tell another guest "looks like I have the last King room available for you" When my lady came back I asked her why the other couple was given a room and we were still standing here. She said she had no room showing on her system for me. When I gave her a look of 'give me a break' all of a sudden a King room was available and ready for us to check in immediately.
- got to the room, the remote on the tv didn't work (my husband was dying to watch the playoff highlights) the bedside light was out and the carpet in front of the bathroom was soaking
- engineering showed up and fixed the remote and put a bath mat over the wet spot...charming.
- went to have a shower the next morning and the tub filled up to my husbands ankles. Makes me wonder how they clean those tubs as this wasn't just a bad drain it was fully clogged.
- the pool closest to us was "closed for a private function" the entire time we were there. Yet every time we walked by this pool it was practically empty. This meant EVERYONE was at the main pool. For some reason the resort also allowed kids to have water guns with a fully crowded pool. In the week we were there we saw numerous people get angry including a old couple who were squirted with water. Now...I love kids, I am 4 months pregnant and feel they need to have a space to have fun. Give them a kids pool to go nuts in.... maybe the one you reserved for the "private function" or hold off on the water guns when the place is packed.
Overall it was a huge disappointment. I usually always stay at Westins but my last 2 experiences have been awful. This was the icing on the cake.
April 19, 2014
Rated 2 out of 5 by likepictures Would not stay here again
-Room was not ready for checkin until 4:00PM
-Sheets did not fit bed, had to have them changed
-I was put in a room next to road where grounds keeping equipment goes to golf course at about 6:00AM very noisy
-I was out all day and when I returned at 3:30 room was not made up and I had to call to get it serviced
-Will not stay here again
April 19, 2014
Rated 2 out of 5 by JLNF Resort Need Updates
I was very disappointed in this Westin as we are Starwood members and have always had great experiences at other locations. However, the resort is really run down and needs to be updated. Upon arrival, we didn't have patio chairs, only a table. I called to request chairs and they were never delivered. Later in the evening, we attempted to hang a towel on the towel bar and it fell off the wall. I called to notify guest services and it was not addressed. The staff around the hotel were not friendly. We took pool towels in the afternoon to our room, so that we could go night swimming with our children and were stopped by a pool attendant to not remove the towels. Later that evening, there were no towels at the pool or a pool attendant. So, we had to call and request towels. Fortunately, a maintenance worker was able to go get us towels. Very disappointed in this property and will not be staying here again in the future.
April 18, 2014
Rated 1 out of 5 by Donny9 Not Happy
When I got to the reception area to check in I asked the person at the desk if I could upgrade my room. They said that I had gotten an upgrade. Well the upgrade was a dirty room right next to the parking lot. When I went back the person did not help me to move. My wife was rather upset with the condition of the dirty room where they left yesterdays pillow case and towel on the counter plus I took pictures of the dirt and papers on the flow outside my room. I was finally moved to a better room. Your swimming pool was under construction. The help were very nice. I usually stay at Westins. This experience was not the best.
Your manager was very nice who I spoke to. I will continue to be a fan of the Westin Chain but I will not return to the Westin Rancho Mirage.
April 12, 2014
Rated 5 out of 5 by rogerramjet westin getaway
we had a great time at the westin in palm springs. the ducks are interesting to watch.
April 11, 2014
Rated 5 out of 5 by NeilS Definition of Peaceful
Sitting on my patio and looking out over the serene setting of the golf course, mountains, fountain was really relaxing and just what I needed to enjoy the weekend. The golf course was in excellent condition and I really enjoyed playing with my son, especially since he played for free! We go to the desert very often, and we only go to the Westin- Villas or Hotel- it's the best. We'll be back again in a few weeks!!
April 7, 2014