Rated 5 out of 5 by emma13 Excellent, but a little warm
This hotel was excellent for the conference I attended. However, I did struggle getting my room to a comfortable sleeping temperature. It required 65 degrees on the thermostat with the fan on high.
August 17, 2014
Rated 5 out of 5 by TJD24 Great Weekend
Plenty of room for our convention. Comfortable accommodations and courteous service by all the staff.
August 19, 2014
Rated 5 out of 5 by stargate45 Great stay for convention!
I stayed at the convention for a convention and it was a blast! The Westin was very clean and had a very good restaurant.
August 18, 2014
Rated 2 out of 5 by Notcomingbackatall disapointed
Westin O'Hare is listed as the one of the Elite hotel partners for the Rivers casino but did not meet elite expectations. The beds were comfortable but the rooms were mediocore. The shower heads were decent but the tubs are extremely small. I'm 5'6 and 182 lbs and felt a bit clausterphobic. The hottub filters/jets were filthy. For as much as Westin hyped itself for all the renovations and being listed as an elite hotel partner to Rivers casino, huge dispointment; will not return.
July 14, 2014
Rated 5 out of 5 by Arthriticgeezer Eased pain of air travel
After a day of exhausting delays and missed connections, United Airlines booked me overnight into the Westin O'Hare with a complimentary $70 room voucher. The 9th-floor room smelled fresh, was quiet, spotless, and looked as if it had recently been renovated. The king-sized bed was incredibly comfortable. The high-thread-count white sheets, pillowcases, comforter/bedspread and matching shower curtains were all new. Towels seemed new too. No time to use the free Spa with sauna and hot-tub. Took a long hot bath in the morning and left refreshed in time to catch my rescheduled connecting flight. Amazed that Westin can offer such luxurious comfort at that price. Joined their SPG program because of this experience. I'm now a fan.
March 1, 2013
Rated 4 out of 5 by goodtime888 Lovely and Spacious
This hotel is great for a large conference that needs lots of meeting rooms. Our group was pretty spread out over the week, but all of the rooms worked well for our meetings. The lobby area had a lot of separated seating areas so you could find a place for a quiet conversation or you could be near the main flow of people walking by if you wanted to check in with people as they passed by. The proximity to Giordino's Pizza was also a plus.
July 24, 2014
Rated 5 out of 5 by Vicki474 Beautiful Hotel, Exceptional Customer Service
The customer service I continue to received everytime I stay at the Westin O'Hare is nothing but Outstanding!
August 18, 2014
Rated 5 out of 5 by Anne1970 staff is tops
I've stayed here before and thought it was excellent. This trip added to the impression, particularly in terms of the staff. A banquet server noticed I had not eaten my salad and realized I was feeling ill. She immediately brought me a ginger ale to settle my stomach and asked about bringing me crackers. It was very touching. She continued to check on me through the dinner, although I was unable to eat anything. The front desk staff was also impressive and efficient. One of them actually remembered my name when I came back with a question later in the day. My one suggestion - stop charging for wireless access in the rooms. It doesn't make sense when the lobby wireless is free, and I would really appreciate the additional perk.
December 3, 2012
Rated 5 out of 5 by Rose63 Very Nice
The hotel is very neat but encourage cleaning staff to change linens on the bed. I enjoyed the environment. Overall, I enjoyed staying. If I visit Chicago again I will come back and also encourage others to stay there. Good job!!!!!!
August 11, 2014
Rated 4 out of 5 by jod1234 Excellent service
I travel every week, and never right reviews. But this hotel deserves to be reviewed. I had exceptional service from the front desk staff. I had a doorman and another gentleman help me load and unload boxes that I had shipped in. Not just once...but twice. Both gentelmen were happy and very pleasant.
I really appreciate the cheerful help while I am away form my family and my home.
Both these 2 gentelmen went out of there way to help me. One even let me use his personal umbrella!
Thanks again for the great service! Keep up the good work! I will be back!
April 24, 2013
Rated 4 out of 5 by stillloveWestin Check in staff need training
I used my husband's SPG points. The clerk would not check me in until they talked to him on the phone (such a pleasant greeting after traveling all day!). She didn't bother to determine that we had the same last name and address, and was dismissive. Finally after some pressure on my part, she found someone to talk to who, I assume, looked me up (like the clerk should have). I did later discuss with the manager who made it right.
July 22, 2014
Rated 5 out of 5 by VAW7776 Great Stay
I had a great stay at this hotel. The room was clean/comfortable, the hotel was spacious and quiet. The only thing I didn't like was the attendants at the gift shop. I attempted, right after check-in, to purchase a few small food items and charge the bill to my room. While the transaction went through, the 2 clerks seemed very unprepared to handle this transaction. They spent about 5-10 minutes figuring out how to do it. Further, they seemed very annoyed that I was asking them to pay this way...what I believe to be a very typical way to pay for something in a nicer hotel. After 5 hours of travel and a full day of work, that wasn't the kind of hospitality I was hoping for! Beyond the unfriendliness of the snack/gift shop staff, I truly enjoyed my stay!
May 18, 2014
Rated 3 out of 5 by Kohl nice big room
room was very clean and big. all staff were very nice and helpful - however Elevators did not work most of the time I was there. very inconvenient-due to a bad knee. Food in the evening at the function was not very good, Drinks way too expensive. -but it was a nice get-away.
August 7, 2014
Rated 3 out of 5 by SFOTravelers Great hotel for business but not guest friendly!
I stay here often!! Good business hotel; value for dollar; location; good facilities BUT the front desk staff clearly not happy with their job; were having a bad day or just generally not plesant people. Not sure what the issue of the day was but they really are not representing the Westin or Starwood Program well. This has been a recurring theme; I can recommend from a practical perspective but I am not sure if I will return or just take my business elsewhere! I'd rather stay somewhere where they at least act like they appreciate you being there.
July 20, 2012
Rated 4 out of 5 by Cadence Good, but could improve
I had stayed at the Westin O'Hare a year ago and was not impressed, so when I had a chance to stay here again, I decided to give them the benefit of the doubt. Things had improved from last year, although things could still be tweaked. Housekeeping was great, but the hotel needs to improve their SPG member recognition. I was not offered a room upgrade, and had to prompt the desk for my amenity. I also had to go to the front desk twice, even spoke to the same person, about a billing issue - was charged for internet when it was supposed to be free.
August 25, 2012
Rated 5 out of 5 by Business50 Good Location and facilities
the room was larger than expected. The restaurant and eating choices nearby was excellent. I also liked the option of not having room cleaning every day and receiving a $5 discount voucher which I used at the hotel's Starbucks and restaurant. I only wish the hotel shuttle drivers all went to the nearby fashion outlet mall, instead of some willing to go while others were only willing to go to the airport.
July 23, 2014
Rated 5 out of 5 by gracielu Welcome relief!
American Airlines canceled my flight out of Chicago O'Hare to Philadelphia late one evening. I was offered a room discount at the WESTIN. It had been a hectic evening with no flights out, missing luggage and yes, hungry. The WESTIN was a welcome relief! It was a warm smile, delicious meal and a great waiter in their Benchmark restaurant, the room was refreshing and cozy. The exhaustion lifted when my head hit the pillow. I will not be flying American Airlines anytime soon, but the WESTIN I will surely see you in the near future! Thank you!
July 1, 2013
Rated 4 out of 5 by nikkirt629 Not your typical airport hotel
This is not your typical airport hotel - it is newly renovated, very clean, amazing service and a good restaurant. No need to travel to downtown when there is a great hotel close to the airport and easy to get to meetings in the suburbs.
August 6, 2014
Rated 4 out of 5 by ericka79 This hotel has a very nice pool
Overall everything was great with the exception of the loud guest yelling in the hallways drunk! I think there was an event going on this past weekend, I love the hotel but the guest made it hard for me to sleep!
August 7, 2014
Rated 5 out of 5 by 1DrNana Alex saved the day
I am writing to let you know of the exemplary customer service I received from Alex when I arrived at 1:00 a.m. on Tuesday, July 15th, 2014 in preparation for my doctoral graduation at Fielding Graduate University. I made reservations for my husband and me several months ago, as my school required for group reservations. Later, I made extra reservations for family and friends. When no family and friends could join us, I cancelled the extra reservation. When I arrived on 7/15/14, I discovered that both reservations had been cancelled. Alex, unperturbed, listened to my story, looked up my reservations, and reinstated me in the system and found a very nice room for me. He rescued this situation from what could have been a disaster for me. This has been a joyous week for me as a result of Alex's efforts! You need more staff like Alex who understand what it means to provide excellent service to your guests.
July 25, 2014
Rated 4 out of 5 by DELAYEDVISITOR1013 STOPOVER AT THE WESTIN
THERE IS NOT ENOUGH SELECTION OF PLACES TO EAT. ELEVATORS ARE VERY SPACIOUS. THE HOTEL WAS QUITE CLEAN, WE GOT 8 EMAIL MESSAGES ASKING TO DO THIS SURVEY, THAT'S ANNOYING. SHUTTLE SERVICE EXCELLENT
August 7, 2014
Rated 4 out of 5 by TiredOfStandingAround Platinum check-in?
Platinum level check-in was non existent. Sure there was a sign declaring gold and platinum level check-in but it is displayed directly next to the non members counter and thus everybody goes to whatever agent is open. This is also ok if you don't have people waiting but if people are waiting than the platinum level agent should call out for platinum level members before assisting other customers otherwise this feature is all for show. In my case I waited in line for over 15 minutes as the agent behind the platinum plank helped customers that were non members. Generally I am not that particular but the point is why display the plank and behave as if you are looking out for your loyal customers when in fact you are not. This is a bit fraudulent to me.
September 10, 2013
Rated 5 out of 5 by Jackson45 Great Meeting Location
I attended a conference at this hotel and was very happy with how well everything seemed to function. It was very clean and I loved the option of having housekeeping service or not....I chose not.
August 6, 2014
Rated 4 out of 5 by MIMI3 NO TOOTHPASTE!!!
I reserved three rooms which we were overall satisfied with. Everything was good until we woke up the next morning and found that we didn't have toothpaste and when we called to the front desk and asked the cleaning lady we were told that you didn't have any either!!!! That totally ruined the whole experience!!!!! Please keep on hand extra toothpaste, toothbrushes, shower caps and a few other small items that guests may have forgotten to bring from home!!!!
June 30, 2014
Rated 4 out of 5 by bavaria the pool..
was what we looked forward to. But the atmosphere and the water temp was poor (to low).
August 10, 2014
Rated 3 out of 5 by PWeeds Needs Improvement
Poor resturant service, I sat for over 10 minutes at a table that a host had shown me too with no service. Nice comfortable room, the showtime channel didn't work.
August 7, 2014
Rated 3 out of 5 by suzy room arrangements
Very disappointed. I am a Starwoods members and was at the hotel for a wedding. Most everything arranged for the sleeping rooms ahead of time was not honored, including handicapped room and adjoining room. I wasted a lot of time on the phone with reservations. Found front desk staff merely luke warm in trying to fix the issues. They appeared to not know the building very well or perhaps were new at their jobs. When my brother checked in, his reservations was all screwed up as well. This is not what one would expect from a Westin. Hotel had just been redecorated and bathroom had no mirror; there were no wastebaskets. Mirror had to be installed before my 91 year old mother arrived. Hard to believe the GM would not do a complete walk through after renovations.
April 30, 2013
Rated 5 out of 5 by Norma64 This hotel is Beautiful,Clean and Friendly
I am so glad that we picked this hotel for our very 1st Chicago weekend. As soon as you enter the Lobby you feel very comfortable and welcome, The front desk staff were very helpful and knowledgeable. Housekeeping on our floor was amazing and friendly as well. The room was larger than we expected for the 4 of us and the beds were very comfortable. You can certainly tell the management and employees take pride in this location. It is in close proximity to all Chicago has to offer. We are looking forward to another visit soon!
September 9, 2013
Rated 5 out of 5 by Kappy63 Professional , efficient stay
I was only there for one evening but everything went smoothly. Speedy check in, comfortable, clean room. Fast shuttle to/from airport. Did not use restaurant or gym but heard they are both excellent.
August 3, 2014
Rated 5 out of 5 by lael Great service and ammenities
Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler.
July 30, 2014