Rated 5 out of 5 by WC40 Above and beyond expectations
My wife and I, tired and in need of a few days getaway, picked the Westin Galleria for its location. We expected a nice facility to celebrate our 36th anniversary and a few days of R&R. We experienced exceptional facilities, refreshing restful nights on the heavenly bed, easy access to shopping and eating, and a personal touch to the overall excellent service. During check in when asked cordially as to our plans we casually mentioned our anniversary and during our second night a champagne and strawberries tray arrived from management.
February 25, 2013
Rated 4 out of 5 by wick1 Need more communication
The room was in great all respects, however, for no apparent reason and with no for-warning, we were given a room designed specifically for wheelchair access. We called the front desk and were told - there were no other rooms availabe. We know people that both made reservations after us AND checked in after us and received regular rooms. The staff didn't even bother to tell us.
This primarily only made a difference in the shower Which left water across most of the bathroom floor even with the curtain drawn. And no way to take a bath instead.
December 16, 2013
Rated 5 out of 5 by Sue20510 A nice surprise
I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her.
June 20, 2014
Rated 4 out of 5 by Funny33 Staycation
We live close to Dallas but we love to go to the Westin Galleria for a weekend ever so often. This time my overall rating was average to good. It would have been excellent except that the mattress needed to be changed. We particularly like staying at Westin hotels for their Heavenly beds but our mattress was not up to par. I did not receive the award points for opting out of housekeeping upon departure. And there was construction going on out front which made getting in and out a little tricky. I would have been more understanding about the construction if on the day of departure they had a plan for the guests to get to their car in the garage without having to walk out of their way in the cold and rain. Nobody seemed to know how to get us to the garage.
March 17, 2014
Rated 4 out of 5 by Melanie81 Great service and nice aroma
We enjoyed our stay at the Westin. I particularly liked the scent piped into the lobby. It was very fresh. Also appreciated the water bottles given to us upon check in. A great feature is the gym clothing rental available for $5, though we didn't use it.
The room was nice and spacious and the bathroom was great. The shower was awesome with a huge rain head and separate wand. Also really enjoyed the window seat in the room.
However, the mattress on the bed was horrible. It was very hard and you could even feel the springs popping out the sides. I did not enjoy a good night's sleep because of this.
Breakfast was terrific and we had vouchers for a set menu of eggs, toast, sausage, bacon and potatoes. It was delicious and the service was very pleasant.
November 7, 2012
Rated 5 out of 5 by GG2123 Great Hotel
Staff was amazing, especially the valet workers in the morning.
July 8, 2014
Rated 3 out of 5 by FRS2014 TAHFM Conference
Nice hotel and guest rooms are of the quality and comfort expected in a Westin.
Attended business conference and the rooms were uncomfortably cold. This was commented on by most in the conference. Even after many requests this was never resolved. Distracted from the meeting quality.
Hard to believe that a facility that has conference facilities has no method of helping with UPS/FedEx shipping of booth and materials. I had to hang out at the hotel an additional 3 hours to ensure that UPS picked up my shipment.
April 2, 2014
Rated 4 out of 5 by Eva1 Very Attentive Staff
The only negative about this hotel was that I requested two queen beds and when I arrived they informed me that they only had a king available and they were completely booked. When I informed then that I had called to request two queen beds and the person I spoke to said it would be no problem they didn't even apologize for the miscommunication. Overall, though staff we really nice and met all my needs when I called for a roll away bed. Everyone was really nice and the hotel was beautiful and with a great view of Dallas.
March 18, 2013
Rated 4 out of 5 by steve912 The hotel was great
Hotel was great, with a few exceptions parking is terrible . The valet people tell you to find a place to park and their directions to the underground parking is terrible. When you check out be prepared to carry your luggage to when ever you park because the valet attendents will not let you pull up front to load . They tried to chase use out of the area and told us to go to the underground garage to the loading dock to load up, we had a lot of baggage and containers after attending a busineess conference at the hotel.
February 17, 2013
Rated 5 out of 5 by jjc11 Spacious and Modern
This Westin has undergone a much needed remodeling. The rooms are now much more spacious and the hotel has a modern, but comfortable feel to it. The staff is good and the facilities are excellent. The fitness center is clean with a fair amount of equipment. The restaurant on the second floor is a real gem for breakfast, lunch or late night food. They have free wifi on the second floor but charge about $10 per day in the room. They should reconsider that policy to make wifi free in the rooms for registered guests.
March 11, 2013
Rated 4 out of 5 by Sanchez62007 Great Hotel!!!!
Hotel was beautiful! Staff at front desk was not very friendly, all they wanted was to check us in and check us out. I work at a hotel and I know this is very important for a guest experience. I called down 1 morning to Service Express and I believe Gus ansered the phone because while trying to open the curtain,the curtain rod broke. Gus was very polite and got someone to fix it right away. Attitude was great. Thanks Gus!!!
May 26, 2014
Rated 4 out of 5 by MNC55 Conference location great
Small conference at this hotel, met all my needs. Took advantage of the green feature.
June 30, 2014
Rated 5 out of 5 by Marti96 Great start to 2012!
Beautiful clean crisp look to decor, amazing staff, and prime location are what makes the Westin Galleria my go to place when I am staying in Dallas. Had a little hiccup with our New Years dinner reservations (Oceanairre) at the fault of the restaurant but Susan (Super concierge) saved the day by getting our party in with The Grill on the Alley. We had an amazing dinner and a few cocktails at the 2nd floor lounge. Overall a great weekend and wonderful customer service everywhere from check in to checkout.
January 11, 2012
Rated 5 out of 5 by Shelly33 Love the window seat
Loved our stay. Very clean and comfortable. The window seat was our favorite part. loved sitting and watching the world go by. Love it being on the mall. We would definitely stay here again.
June 23, 2014
Rated 5 out of 5 by billybob33 spg treatment
I love this hotel because of its location. It's inside the Galleria Mall and free parking. You can practically stay in the area because there is plenty of restaurant and other eatery. The kids can ice skate for a whole day.
Upon check in the staff never offer you a free upgrade room ever since i am a gold member and Starwood claim that they offer their member free upgrade when its available. We didn't interact with any staffs but the cleaning staffs did wonderful job in keeping our room nice and clean.
July 1, 2013
Rated 5 out of 5 by Danny26 Our Place to Stay
My wife and I have made this our place to stay when in Dallas. We've stayed the last two times on our anniversary and have always been pleased. The staff is great and always friendly. The valet service is efficient and fast. The front desk was very friendly. He gave us a free breakfast as an anniversary gift which was a nice gesture. The gentleman who took us to the room was the same one as last year and was extremely helpful. I called ahead to say we would be in late and that was handled without issue. One thing we would like however would be a little larger mini-frig, but not a big deal. It's nice being next to the mall for late night walks. The rooms are a little larger than some of the others so that was nice. We'll be back for sure. Who knows, maybe next year on our 45th anniversary.
June 20, 2012
Rated 5 out of 5 by batuk48 A weekend to remember
My wife and i spent the weekend at the hotel as part of attending a conference.
The starting point of any conference is usually the hotel -- if it is not right the rest usually goes downhill as well.
Well, with Westin Galleria we hit a home run, the room and the staff were excellent and were proactive.
It flowed from that to all the other activities we participated in -- the conf , to enjoying the mall and the meals both within the hotel and nearby. Just a wonderful weekend.
June 3, 2013
Rated 4 out of 5 by SPGL2 Room was spacious
I recently stayed at the Westin Galleria while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation.
February 1, 2013
Rated 5 out of 5 by GaryandKelly Nice getaway
The hotel met all of our needs. We planed the stay within a couple of hours of our check in and our stay was fantastic.
June 23, 2014
Rated 5 out of 5 by Southerncouple One of our best hotel experiences
We stayed three days during a short vacation in Dallas. The staff are the friendliest, most professional we have encountered anywhere. The room was clean, comfortable and well equipped. The only suggestion we had concerned the inability to get the room cool during the night. With the luxurious, but heavy, duvet on the bed, the room was a little too warm. Other than that, it was an outstanding experience.
May 12, 2014
Rated 2 out of 5 by nlaredom hotel nice place
on augst17 I was in you hotel at 8 or 9 in the evening was tired that I wanted to rest when I go to the bed was full of hair soon I call to service express very nice lady answered me and told me that fell sorry and gave me the options that if I wanted to move to another room or if send a person to clean the bed I choose the 2 option at 10 pm I still awake after that I already I was not comfortable and I go check everything and I found the air conditioning window was full of dust
August 20, 2012
Rated 4 out of 5 by TakinCareofBus Not my best stay
I stay at this property when busines brings me to Dallas, about six times a years. My most recent stay was a little challenging. I want to use my SPG account to waive the business center fee for internet and printer usage, but it was not tied to my reservation. The front desk agent literally argued me down, stating I did not have an account. When we found it, he blamed the mix up on my secreatary rather than accept the possibility that the reservation agent, misspelled my name.
October 22, 2012
Rated 3 out of 5 by KimberlyM Frightened!
We had a frightening experience at the hotel. Apparently, a woman had already been booked into the room we were booked into. We entered the dark room with the bellman and a woman sat up in bed and spoke to us. It scared us to death! I am sure the woman already in the room was scared as well. The bellman quickly escorted us out of the room, notified the front and got us into another room.
May 13, 2014
Rated 2 out of 5 by Javamama19 Construction, Construction
Let me start by saying that I have stayed at Westin properties for over 20 years. We stayed overnight for an event being hosted in the hotel. The room was very nicely appointed. The hotel is beautiful. The room service menu is a bit pretentious. Construction started at 9:30 am Sunday with jackhammering that shook our room across the hotel and up 10 stories. Construction at 9:30 on a Sunday??? I would recommend this hotel once their construction is finished, but not now.
January 13, 2014
Rated 2 out of 5 by Sarah A Few Problems
This hotel has great potential but we encountered a few problems. The sink in our room did not drain, and the toilet seat moved around when we sat on it. The hotel gave us complimentary breakfast coupons when we complained, and we had to wait 45 minutes to get our food because the printer wasn't working and the kitchen wasn't getting the orders.... Otherwise everything was great. And the fitness center was really nice with complimentary water and they had headphones too.
March 18, 2013
Rated 5 out of 5 by Linda49 Great room, but they missed a detail
Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request.
December 14, 2012
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 5 out of 5 by MelVB Come for Business But want to come back
Though my visit was short (a one night stay), I definitely want to come back! For a business venue it included all necessary amenities and had the bonus of perfect hospitality staff. These individuals went above and beyond all expectations to ensure we were satisfied.
The StayFit theme was a great addition to the mall. The rental of workout gear was great and such a bargain with all top of the line equipment in the workout room. I truely enjoyed my short stay.
September 27, 2013
Rated 5 out of 5 by MisterPresoGuy First-class audio-visual team
I present at a number of corporate events and I have to say the crew running our event was top-notch. Very skilled, accommodating, professional and attentive. They seemed every bit as dedicated to success as we were.
My presentation in particular was quite complex, 2 presenters on 5 devices, switching between devices and apps with live cueing.
They made everyone look/sound great with no glitches.
I only wish I could bring them with me to the next "gig"!
January 9, 2014
Rated 3 out of 5 by Denise2326 internet fee and rate
First of all, I stayed at the Westin because I attended the Black & White Ball. At the time of reservation, I did not know there was block rate, when I called back I was told computers were down, when I called again, I was told the rate was no longer available. Secondly, all they I may have missed the notice, I think it is outrageous that an establishment of this quality would charge a daily rate for internet wireless internet. Motel 6 doesn't even do that.
August 27, 2012