Rated 4 out of 5 by KellyT47 Worth a look
This hotel has been a steady quality each time I have visited Vancouver...the staff are friendly, the rooms are clean (in my most recent visit, housekeeping was exceptional), and the location is perfect. Close to all major attractions, and easy access to transit. I recommend this hotel.
July 14, 2014
Rated 3 out of 5 by Rory90 Not Impressed
Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver!
November 5, 2013
Rated 3 out of 5 by Platblond Upgrades or were they downgrades
I stay at the Westin Grande over 50 nights a year and in July the gym was closed for upgrading but all they did was replace the carpet, they have the same equipment and the same design. Also on Wednesday July 4th they changed their cable provider and had difficulties the two weeks I was there and when I returned the week of August 7th the cable was still not working every evening. I called two days in a row to mention that the cable in my room was not working and I would like it fixed while I was away during the day and they said they would but they did nothing about it until I went downstairs to speak with a manager
My fear is they say they are going to do some more renovations and who knows how that will go!
August 13, 2012
Rated 5 out of 5 by ajfharnett Great Vancouver hotel
I love this hotel. Rooms are suites with a kitchenette, two plasma screen TV.s. A real fridge is available on request. Views are incredible. On a clear day the mountains are right there, majestic.
July 17, 2014
Rated 4 out of 5 by liver Great location in downtown Vancouver
An excellent location in the heart of downtown/ Hotel and staff were excellent.
July 20, 2014
Rated 5 out of 5 by PK1990 Excellent stay!
Loved this hotel. We stayed in a deluxe corner suite on the 26th floor and it had a wonderful view looking North and West. It was our anniversary and I think they upgraded us to a floor with a view - nice touch. We also liked the simple system they have to connect a tablet/iPad to the TV with an HDMI connection. We've already talked about a return trip!
July 8, 2014
Rated 5 out of 5 by Roddyrod Service
Was extremely impressed with all staff
July 20, 2014
Rated 1 out of 5 by adhuc This hotel does not know or honour SPG benefits
Front desk staff had no idea what Life Platinum means. Very disappointed. Ask to verify with senior staff - never reverted.
I wrote a review in January criticising the service level. It isn't even included in the reviews on record.
May 6, 2013
Rated 5 out of 5 by Canuckchick Wonderful Stay!
Our stay here was fantastic. We mentioned that we were celebrating our Anniversary when we checked in and when we came back from dinner, there were chocolate covered strawberries and champagne waiting for us in the room. Wow, what a personal touch - very impressed. The bed was super comfortable and we had a great nigths sleep. The only thing that wasn't 100% top notch was they did not mention that I was a member the SPG rewards program.
June 24, 2014
Rated 5 out of 5 by HarryF Enjoyable stay
Great hotel in great location within walking distance of train to airport and business district. Only negative is that the elevators take a long time for doors to open and I do not like elevators.
June 29, 2013
Rated 5 out of 5 by Loree52 Don't Miss this one!
This property is a real gem, conveniently located in the heart of Vancouver. The concierge was among the best we've ever encountered at a Starwood property.
September 16, 2012
Rated 5 out of 5 by AmbassadorMember123 Great location and service
Fantastic location and great view from our balcony on the top floor. Jesse (breakfast) and Ariana (front desk) took a real personal interest in helping us find some great things to do during our trip
July 12, 2014
Rated 5 out of 5 by Jaxon60 Great location and a Great hotel
If you are attending an event at BC Place, Rogers Arena or the Queen E theatre, you can't beat the location and comfort of this hotel.
It is also very close to a great selection of pubs, restaurants and shopping.
The rooms are comfortable and clean.
Ask for a room on a higher higher floor for the best views.and to be away from any noise from the city.
June 30, 2014
Rated 5 out of 5 by Gkobel This Hotel Rocks
Great Location, Very well Kept. Close to Robson and BC Place and Yale Town.
July 14, 2014
Rated 4 out of 5 by njmdesigns Great location
Recently stayed at the Westin Grand in Vancouver and found the location to be perfect. Easy walking distance to many bars and restaurants. Staff was all very friendly and helpful. The room was large, comfortable and clean. Food in their restaurant was also excellent. I would highly recommend this hotel.
July 3, 2014
Rated 5 out of 5 by Budddy Great hotel and Centrally located
Great hotel and centrally located. Very friendly staff and Elizabeth the concierge
was extreamly helpful and friendly. As a SPG gold member we were upgraded to a mini suite.
July 10, 2014
Rated 5 out of 5 by Jenn617 Great location and friendly staff
The Westin Grand, Vancouver is centrally located to shopping, sightseeing and all major attractions. The staff went out of their way to help with suggestions, directions, and other items that made my stay enjoyable. Also, the bed was very comfortable!
July 6, 2014
Rated 4 out of 5 by Lulu9 Awesome customer service!
What a great hotel located in downtown Vancouver. High praise for the staff. From the front desk personnel, servers in the lounge and to the parking attendants, everyone was friendly and helpful.
July 8, 2014
Rated 4 out of 5 by lmiz Poor Training?
We were checked into the hotel by Laura, Laura did not offer any help with hotel basics such as how to operate the elevator or that there is a master power switch in the room. She also did not even offer a map, and made no mention of the hotel amenities. (there was no one waiting in line) We looked for a comment card in the room, could not find one. As we were leaving I stopped at the front desk and inquired about a comment card. He went back to office for a few minutes, couldn't find one and let me know that an on-line survey would be sent to us.
July 14, 2012
Rated 4 out of 5 by Jess89 Wedding stay
Generally, my wedding guests had a great experience at the hotel so I would recommend it to others looking for a great downtown hotel that is centrally located to many main tourist attractions.
However, we reserved the Penthouse suite for our wedding night but were not aware that we needed to double check that we would get both rooms (they often lock the door between the two). We were only checked into the small bedroom and did not get to stay in the full suite.
I'd also advise not to check in at night. The daytime front desk staff are generally very well-informed of anything planned with the sales staff, but the night staff are not.
Staff are generally friendly and responsive, but the overall guest experience has been better in the US.
September 3, 2013
Rated 5 out of 5 by Antelopes Great value for top quality hotel and location
I enjoyed this hotel as the food, service and location were outstanding. I would recommend this hotel for anyone wanting to visit Vancouver and planning to stay in the heart of the city.
July 6, 2014
Rated 5 out of 5 by jinty49 Better than expected.
We were celebrating my husband's birthday and we had a wonderful time. From the minute we checked in, we felt we were in good hands.
We had very restful nights and enjoyed our buffet breakfasts.
We booked a 4 hr. tour in the hotel & it was perfect!
Thank you and hopefully we will see you again.
June 29, 2014
Rated 5 out of 5 by MerryAnne Staff went out of their way!
You get what you pay for... Staff and Accommodation were fabulous. Proximity to Rogers Arena brought us to the Westin Grand - the professional, friendly, helpful staff will bring me back.
July 3, 2014
Rated 5 out of 5 by Cathy101 This hotel is a favourite of ours!
Whenever in Vancouver, we like to stay at the Westin Grand. It is so convenient to shopping/nightlife and terrific restaurants. The hotel itself is very clean, and attractive with wonderful staff. It is also very convenient for cruise departures.
June 26, 2014
Rated 5 out of 5 by Wink17 This hotel has outstanding features
What a wonderful hotel and staff. The concierge Lisa was amazing, along with the two ladies we met when we first arrived. The men who did the valet for our car were wonderful and very attentive to our needs.
The only negative thing was when we had the buffet breakfast, all the hot items were completely cold. I passed this on the the concierge and she took care of it. I would definitely come back to the Westin Grand and encourage friends to do the same.
May 18, 2014
Rated 3 out of 5 by Lpark Needs improvement
Bellman were excellent. Concierge only works daytime. Customers need concierge service in evenings. Rooms chopped up. Front desk service fine but unaccomadating. Too many homeless in area.
June 28, 2014
Rated 5 out of 5 by Tricia429 Great staff
My family and I were very pleased with the EXCELLENT service by all the staff members of this hotel. Everyone, including, Lisa, the concierge, made our stay at Westin Downtown Vancouver special. It was my son, Jimmy's, 5th birthday, and Lisa went out of her way to send up a special chocolate surprise, a water, & a card to him. Both children received a Westin Kid Club bag with gifts. Elyn's Westin hat blew off her head on the open air bus, and Lisa made sure to get her a new one. Thank you for everything!!! The hotel was amazing too. We loved the separate bedroom, living room and kitchenette. Great location with a coffee place and a wine/beer store right next door. We will come back to the Westin, next time we are in Vancouver. We had a fabulous stay at an amazing hotel.
July 18, 2013
Rated 3 out of 5 by SouthWesttraveler Comfort bed? Not!
I must say, Westin uses the "comfort bed" as their branding trump card, but in this case the bed was marginal at best. Under the "unfitted" sheet was a bed "mat" on top of the mattress- it too, unfitted. This causes bunching and piling in most uncomfortable ways throughout an evening and at every turn and twist while you sleep. Additionally, the rather "heavy" duvet was encased in a cover of material that did not hold its own with the actual duvet itself- therefore, the weight of the duvet slipped to the bottom of the "bag" and one found themselves pulling the duvet "cover" casing up to one's neck without the accompanying duvet itself. Very unsatisfying sleep. For a hotel priding itself on its comfort beds this was a POOR experience.
Having to pay for internet- poor form.
July 20, 2013
Rated 5 out of 5 by FONG828 Nice hotel
Great location. Close to shops and restaurants. Staffs are friendly. Great recognition as a SPG gold member.
June 29, 2014
Rated 4 out of 5 by HotandMuggyInBC Great location but subpar HVAC
When we arrived it was roughly 56 degrees in Vancouver however our room was at 73 and quite humid. We set our thermostat at HIGH and at 68 so that our infant could take a nap. The room never made it to 68!! After 6-7 hours the temperature made it to 71 but if I put the HVAC system to Medium, temperatures quickly rose back to 72+.
We had to sleep w/ all 4 windows open even though it was <50 degrees outside :(
May 27, 2014