Rated 5 out of 5 by Simon1 Perfect location and perfect staff and amenities.
This hotel has everything.
Little kitchen in the room is handy for a relaxing breakfast in the room and reading the paper. Workout room has modern machines and even the pool was heated enough to swim laps.
Very close to BC place and the Queen E theatre. Shopping is right there too.
Check in staff is very efficient and friendly. Very helpful with directions and help with a great dinner suggestion. Also, she got us tickets to the ballet.
I have been here twice and would definitely go back. It is perfect.
November 17, 2013
Rated 3 out of 5 by Doc7511 Wasted Wedding Weekend
Flew to Vancouver for a wedding weekend on a compressed schedule. Welcome package was left at the hotel by wedding organizers to be given to us on arrival with all schedules, dinners etc. We never received the package with information and missed the mixers and get together with out of town family and friends. $3000 wedding weekend with 60 minutes spent appropriately. Very disappointing.
July 21, 2014
Rated 5 out of 5 by Daniele21 Westin Vancouver exceeded my expectations.
The staff and facilities at the Westin Vancouver were wonderful. Every staff member we dealt with went out of their way to be helpful and succeeded. The front desk staff were especially great.
The rooms, especially on the SPG floor were unique, spacious and comfortable. We would all stay here again on our next trip to Vancouver. Location was center and made it easy to walk to many areas.
July 17, 2014
Rated 1 out of 5 by SLH1324 Disappointed
We had a suite that was decent, but there were no clothing drawers in the bedroom. The bathroom also had no storage for toiletries beyond an already cluttered small counter top around the sink. I have never stayed in a modern hotel with such inadequate elevators. Overall very disappointed.
August 4, 2014
Rated 5 out of 5 by StillLife LOCATION, LOCATION
Beautiful boutique hotel. Spacious corner suite with separate bedroom. Attention to detail with their “Heavenly Bed” with white linens and contemporary bathroom. Friendly, courteous employees. Excellent location. Walking distance to Yaletown, Vancouver Art Gallery, Restaurants. Short distance to Granville Island, Capilano Bridge, Gastown, Grouse Mountain.
Highly recommend a stay with Westin Downtown Vancouver!
July 8, 2014
Rated 5 out of 5 by Canuckchick Wonderful Stay!
Our stay here was fantastic. We mentioned that we were celebrating our Anniversary when we checked in and when we came back from dinner, there were chocolate covered strawberries and champagne waiting for us in the room. Wow, what a personal touch - very impressed. The bed was super comfortable and we had a great nigths sleep. The only thing that wasn't 100% top notch was they did not mention that I was a member the SPG rewards program.
June 24, 2014
Rated 5 out of 5 by Manon This hotel has excellent staff
The staff at this hotel is extremely professional, caring and helpful. The attention and assistance provided to me during my stay was an unforgettable experience and left me with a very positive outlook about Vancouver. I would recommend this hotel to anyone visiting Vancouver on business or for pleasure. Excellent accommodations!
July 27, 2014
Rated 5 out of 5 by JBP1 Great Hotel to Stay At
My wife and I came off an Alaskan cruise early in the morning and were at the hotel before 10AM. Our room wasn't ready but we were offered a comparable room that was, so we able to drop off our luggage in the room and start sightseeing right away.
Everyone we dealt with were extremely nice and friendly. I had some concerns regarding the elevators from previous reviews but except for the night of the Taylor Swift concert when "swifties" were going to the concert it was never a problem.
July 2, 2013
Rated 5 out of 5 by Towney Great lcoation and super friendly staff
We were greeted by a friendly associate at front reception. We had been allocated a corner suite room, which was an upgrade to the room we booked. SPG members are always treated well at Westin which is why I do not stay anywhere else. The hotel facilities are adequate for a weekend stay, The room was clean, well laid out and had great views looking north and west over Vancouver. I like the gym, pool and sauna which are located on floor 3 with very easy access from the speedy elevator.
January 21, 2013
Rated 3 out of 5 by Grahamranjit This Hotel is well situated
We stayed 2 nights however our room was not done after the first night. We had meetings all day and got back to hotel at 4:40. Housekeeping knocked at the door around 5:00 and I was too tired to let them in to do the room. Very disappointed.
August 5, 2014
Rated 5 out of 5 by Wink17 This hotel has outstanding features
What a wonderful hotel and staff. The concierge Lisa was amazing, along with the two ladies we met when we first arrived. The men who did the valet for our car were wonderful and very attentive to our needs.
The only negative thing was when we had the buffet breakfast, all the hot items were completely cold. I passed this on the the concierge and she took care of it. I would definitely come back to the Westin Grand and encourage friends to do the same.
May 18, 2014
Rated 4 out of 5 by Coug Very Comfortable
We came in late and were quickly whisked to our room. We found the downtown view to be very nice and the room was a very comfortable suite. Convenience to the train station was a priority for this trip, and the hotel was perfect. Staff was polite and courteous.
Room service was typically slow and incomplete in service (our toast came on the second trip) that we seem to find frequently in the typical Westin Hotel. This is expected, so we are not disappointed.
We will return.
June 2, 2012
Rated 5 out of 5 by minskl Great
It was really clean and comfortable bed in the room. People are really nice. I like here.
August 11, 2014
Rated 2 out of 5 by DennsH Please retrain your staff.
I have stayed in many Starwood hotels around the world in the past. I found the staff ill trained to provide services to guests (especially the front desk). The staff at the front desk should be more knowledgeable the services available by the hotel, be more welcoming and courteous and take guests request more seriously. They simply lack the starwood standard.
The only positive thing I can remember from this trip was that the property is located at a prime location.
August 22, 2012
Rated 5 out of 5 by Blackdog Good location and good hotel
We stayed Westin Grand for 3night for our vacation in Vancouver. What we liked about this hotel is, great location, friendly staff and comfortable room! We be back again!
August 4, 2014
Rated 5 out of 5 by PK1990 Excellent stay!
Loved this hotel. We stayed in a deluxe corner suite on the 26th floor and it had a wonderful view looking North and West. It was our anniversary and I think they upgraded us to a floor with a view - nice touch. We also liked the simple system they have to connect a tablet/iPad to the TV with an HDMI connection. We've already talked about a return trip!
July 8, 2014
Rated 5 out of 5 by xcollon Great Experience
Stayed at this hotel a couple times and liked it very much. Located on Robson St, which is just so convenient and I can walk to everything I wanted. Near train station. Although front desk is quite a bit strict, some other spg hotels are willing to give free wifi while they were not. Great view from the room, and very cozy bedding. Liked the amenity as well. In all, it's a great option. I definitely would like to stay at this Westin again.
March 25, 2014
Rated 4 out of 5 by Michelle3100 Beautiful hotel, but elevator and breakfast order problems during the week
Beautiful hotel, good location - but a few things for improvement: one of the elevators was out and so we had delays getting to and from our 31st floor (a bit frustrating). On the weekend we had fabulous food and service, on Monday morning amongst the business crowd, we had OK service but the food arrived luke warm, not hot and the eggs were over cooked, and the order was not accurate. Valet service was excellent, check in and out was excellent,.
May 7, 2013
Rated 5 out of 5 by Jaxon60 Great location and a Great hotel
If you are attending an event at BC Place, Rogers Arena or the Queen E theatre, you can't beat the location and comfort of this hotel.
It is also very close to a great selection of pubs, restaurants and shopping.
The rooms are comfortable and clean.
Ask for a room on a higher higher floor for the best views.and to be away from any noise from the city.
June 30, 2014
Rated 4 out of 5 by HotandMuggyInBC Great location but subpar HVAC
When we arrived it was roughly 56 degrees in Vancouver however our room was at 73 and quite humid. We set our thermostat at HIGH and at 68 so that our infant could take a nap. The room never made it to 68!! After 6-7 hours the temperature made it to 71 but if I put the HVAC system to Medium, temperatures quickly rose back to 72+.
We had to sleep w/ all 4 windows open even though it was <50 degrees outside :(
May 27, 2014
Rated 5 out of 5 by DebfromIllinois Attentive staff
The concierge, valet, and front desk staff all exceeded my expectations. We were arrived early and our rooms were ready,. As a party of 6, we received great advice on the best transportation option to the airport and some sites to see while we were in Vancouver.
July 20, 2014
Rated 4 out of 5 by KellyT47 Worth a look
This hotel has been a steady quality each time I have visited Vancouver...the staff are friendly, the rooms are clean (in my most recent visit, housekeeping was exceptional), and the location is perfect. Close to all major attractions, and easy access to transit. I recommend this hotel.
July 14, 2014
Rated 4 out of 5 by Q247 Great for business travelers
Convenient for business downtown and comfortable without being ostentatious. In addition it is only a short walk to shopping of all sorts on Robson St. the trendy Yaletown area as well as the Skytrain (light-rail). Across the board a very friendly and accommodating staff.
July 16, 2014
Rated 5 out of 5 by Jazzer Excellent Suite Hotel for Family stay
I was very pleased with our 5 day stay. It was a great suite to stay with the family - incl. two little kids. Central location, great eating options. The staff was super friendly and helpful. The best part of the hotel was Concierge service - Lisa. She is so good and most importantly, so enthusiastic about helping that it made decision making on things to do very easy for us. If we have an opportunity to return in the future, we will!
August 19, 2013
Rated 4 out of 5 by elvis1gm Great location!
Location cannot be beat - a short walk to BC Place, Rogers Arena, and Edgewater Casino. Quiet, well laid out rooms, personable Front Desk staff. Would absolutely stay again!
July 27, 2014
Rated 4 out of 5 by Boopster Great location
The location was great, close to down town and where all the actions are. BC Place, Library, the Center, Robson Street shopping and lots of eateries.
July 28, 2014
Rated 5 out of 5 by MMx54 Great City Hotel
We were thrilled with the location. It was accessible to everything. The staff was fantastic - A great place to stay!
July 30, 2014
Rated 5 out of 5 by hawk1212 Excellent service
I would definitely recommend this hotel to anyone who is looking for a nice place to stay in downtown Vancouver. When we arrived at the hotel to check in the the man at the check in counter casually asked why we were in Vancouver, I mentioned that we were going to go see a whitecaps game and that it was my wife and I's anniversary. He immediately upgraded our room at no extra charge. After settling into our room we went out for a quick coffee, upon our return there was a small bottle of wine and chocolate covered strawberries and a nice card from the man at the front desk telling us to please let him know if there was anything he could do to make our stay even better! Needless to say we had a great experience at the Westin Grand, also if you are planning on going to a whitecaps game this is a perfect place to stay it is literally a 5-8min walk to BC place.
August 28, 2013
Rated 5 out of 5 by NicholasM Fantastic staff and hotel
I travel quite a lot for business and I have stayed in many other starwood hotels in the Vancouver area and this one is by far the hotel with the greatest staff. When staying in hotels, it is all about the service and the experience. This hotel is in a great location and the restaurant is very good.
If you are looking for a great property for the business traveler and family alike, this is the property you should be looking at.
October 17, 2012
Rated 4 out of 5 by njmdesigns Great location
Recently stayed at the Westin Grand in Vancouver and found the location to be perfect. Easy walking distance to many bars and restaurants. Staff was all very friendly and helpful. The room was large, comfortable and clean. Food in their restaurant was also excellent. I would highly recommend this hotel.
July 3, 2014