Rated 5 out of 5 by GarM What a great stay!
From check in to check out our stay was perfect. Loved the room and the location.
And the staff!! I've stayed at many hotels over the years and the staff at the Westin Grand Vancouver are the best. Friendly, courteous and helpful. If you are in Vancouver stay at the Westin Grand, you won't regret it.
P.S. Choose a king corner suite, very nice!
April 9, 2014
Rated 5 out of 5 by xcollon Great Experience
Stayed at this hotel a couple times and liked it very much. Located on Robson St, which is just so convenient and I can walk to everything I wanted. Near train station. Although front desk is quite a bit strict, some other spg hotels are willing to give free wifi while they were not. Great view from the room, and very cozy bedding. Liked the amenity as well. In all, it's a great option. I definitely would like to stay at this Westin again.
March 25, 2014
Rated 5 out of 5 by JZAJZA Spacious rooms
I would recommend this hotel to everyone. It is a central downtown location, with exceptional service, comfortable and spacious rooms and a all round great place to be while you are away from home. It is also close to all amenities that one could want.
March 19, 2014
Rated 5 out of 5 by Jan27stay Good client services
Hotel is clean and staff are excellent
March 2, 2014
Rated 2 out of 5 by Bookworm Amazing people but horrible bed
Chose this hotel after comparing quite a few hotels online (some of which I've stayed at before) and unfortunately was not super happy with the way things worked out. I would love to give the hotel an amazing rating because the staff was genuinely really friendly and helpful which is so rare, but after sleeping on the bed and waking up in so much pain from how hard the mattress was I literally had to go buy Advil as soon as I checked out. The street noise was also mind-boggling, I used to live downtown so I'm not a stranger to Friday night noise but there were so many sirens blaring as I tried to fall asleep it was almost comical. I chose the hotel in part because I needed to get a bunch of work done and the staff was great in accomidating my request for a desk by the window, but the chair was terrible and I had to use a bunch of pillows from the bed to make it functional. The room was super clean though and the kitchenette and bathroom were lovely (although no heated floors as one reviewer had mentioned). But seeing as I was there to get a good nights rest away from my young kids it was very disappointing to wake up feeling worse than when I went to sleep. Isn't Westin supposed to be known for their Heavenly Bed? It would also be nice to have a "spare blanket" in the room as there has been in most hotels I've stayed in. By the time you realize you need one you're already in bed.
February 23, 2014
Rated 5 out of 5 by Slammer Just right
This hotel is stylish and hip without being pretentious. I have been staying at this hotel since 2000 and have thoroughly enjoyed every stay. It is a full service upscale "chain" hotel with the hip vibe and feel of a trendy boutique hotel. Great location in the hard of beautiful Vancouver.
February 23, 2014
Rated 3 out of 5 by Hillzy49 Looking a little tired!
The hotel needs some remodelling. Two elevators, one of which broke down on our last day, just isn't enough for a Grand hotel. Requiring a SPG member to pay $15 a day for internet is out of the 20th century. The one feather in this hotels cap is it's location and that's the reason I'll come back.
February 23, 2014
Rated 4 out of 5 by Tim2926 Excellent property, but bring a power strip
Everything about this property is excellent. From the super-helpful staff, to the comfort of the facilities, views from the rooms, and design of the property. Unfortunately, though, there are no outlets at the in-room desk, making it challenging to work from a laptop while charging your devices. Yes, there are outlets in the kitchenette, on the wall in the middle of the room, and in the bathroom, but those are not the locations where they are needed. There was not even an outlet available bed-side, so my ability to charge my phone and iPad overnight while I slept, and keep it in close proximity to use as an alarm is just not doable. Bring a power strip if you stay at this property.
February 18, 2014
Rated 5 out of 5 by eLynnO Great staff
Staff was very accomodating, friendly & helpful when I stayed at the Westin. I messed up my reservation when booking online, but when i checked in staff found me a room last minute and with my SPG card I received an upgrade (2 levels up from my original booking) for a great price!
February 16, 2014
Rated 4 out of 5 by Jasonto Great hotel
In on business for two days . Great stay! Room service was great. !
February 2, 2014
Rated 5 out of 5 by bobjune excellent service, very comfortable
Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests
January 26, 2014
Rated 5 out of 5 by brianb64 Birthday Cake
At check-in I casually mentioned that it was my wife's birthday. When we got back to our room after a dinner a small cake had been left in our room by one your staff. Nice touch and greatly appreciated.
December 28, 2013
Rated 1 out of 5 by Christina11 Disgusted and Disappointed
My spouse and I have stayed at this location many times over the last 10 years, our most recent stay on Dec 18, 2013 was sadly very disappointing. We stayed in a King Deluxe Room on the 11th floor. The cutlery in the kitchenette drawers had food stuck on them, not just one piece of cutlery but almost ALL. This is unacceptable, housekeeping must empty the dishwasher and put this cutlery away, to see the old food still stuck on all of the spoons/forks/knives and still continue to put them in the drawer for the next guest to use like that is beyond disgusting. As soon as we opened the fridge we saw hair in three different places. I couldn't sleep all night disgusted by what we were going to find next. The bathroom shower was so dingy and there were water stains/damage on the walls so we only used the separate tub. The restaurant was closed for a Christmas party so we went out for dinner, we self parked in the underground parking lot for $30/day, the front desk knew we were self parking and so did the valet but everyone failed to let us know that the parking lot is locked after 11:00pm. When we returned for dinner we waited, honked, tried to swipe our pass for 20 mins but could not enter the lot, finally I called front desk and they told me "oh it's locked after 11:00pm" and to go and ask the valet to open it for me. This was so inconvenient, it would have been nice if front desk had let us know this beforehand then maybe I would have parked elsewhere to begin with. This hotel was once nice but no longer meets Westin standards, even the snack bar was nearly empty and funny that there are no feedback cards anywhere to be found in the room, this whole exoerience was not worth what we paid at all, unacceptable and SO disappointing.
December 21, 2013
Rated 5 out of 5 by bindy 1 night stay on 13 Dec 2013
excellent hotel - service and room was wonderful. Close to downtown Vancouver area -- restaurants, Rogers Centre, shopping. Also booked a room for 3 nights for son and fiance -- they thoroughly enjoyed their stay as well. Highly recommended.
December 17, 2013
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
December 11, 2013
Rated 3 out of 5 by Maverick009 Westin Grand
It was ok, but room wasn't as advertised, staff was helpful, but overall was not impressed. :-(
December 9, 2013
Rated 5 out of 5 by Atav NICE HOTEL
EXCELLENT SERVICE, CLEAN AND COMFORTABLE ROOMS AND GOOD LOCATION
November 30, 2013
Rated 5 out of 5 by SleepinVancouver Wonderful oasis in downtown shopping
Will be back soon. The room/suite was just wonderful and the staff outstanding.
November 25, 2013
Rated 5 out of 5 by Tom249 Review
All great. Restaurant could offer a bit more on the menu and less salt in the food.
November 24, 2013
Rated 2 out of 5 by JJHammer Not as good as I hoped
I was very dissapointed with the overall appearance and layout of the hotel. I was expecting more.
November 18, 2013
Rated 5 out of 5 by Papa43 GREAT STAFF
Staff went above and beyond to make our stay exceptional. Elizabeth (from Norway) at front desk, Lisa (Concierge), wait staff in lounge (didn't get names...sorry), and porters. They could not have better! Accomodations were also excellent. Clean and comfortable.
November 18, 2013
Rated 5 out of 5 by Simon1 Perfect location and perfect staff and amenities.
This hotel has everything.
Little kitchen in the room is handy for a relaxing breakfast in the room and reading the paper. Workout room has modern machines and even the pool was heated enough to swim laps.
Very close to BC place and the Queen E theatre. Shopping is right there too.
Check in staff is very efficient and friendly. Very helpful with directions and help with a great dinner suggestion. Also, she got us tickets to the ballet.
I have been here twice and would definitely go back. It is perfect.
November 17, 2013
Rated 5 out of 5 by dise44444 Nice hotel
Was nice from start to finish and especially liked the separate rooms as I was sharing with someone. Nice to have own space. Would stay here again. Loved the 50% off food perk in the dining room was well worth it, Food was all fabulous.
November 14, 2013
Rated 3 out of 5 by C23PO Noisy alley
Working late and had a very early start the next day and decided to stay downtown. Only to be woken up by a noisy dump truck and deliveries from 4am onwards.
November 13, 2013
Rated 5 out of 5 by Cicero12 A relaxing Oasis in Vancouver
This is my preferred hotel for going to Vancouver.
It is close to shopping and many great restaurants. It is also walking distance to Roger's Arena and BC Place. The rooms are so comfortable and the added bonus is that they have a small fridge and microwave so if you want to avoid eating out you can do small meals in your room. There is an IGA very close by. The beds are some comfortable. The staff are super friendly and helpful, There is a great pool and hot tub - thought the pool is outside and may not be great to swim in in the winter as the outside air is cold. There are also great workout facilities When I travel to Vancouver on business or pleasure this is the place I always want to stay
November 5, 2013
Rated 3 out of 5 by Rory90 Not Impressed
Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver!
November 5, 2013
Rated 5 out of 5 by Kkimo42 Great downtown Vancouver location
Absolutely fabulous site, I always enjoy my stays with the Westin, both in Vancouver & Calgary...
October 29, 2013
Rated 4 out of 5 by dise44444 Clean, friendly hotel
During my recent stay at the Westin downtown I must say that I was impressed especially with the food in the restaurant/bar we ate there for the 2 days we stayed and must say I did not have a bad meal and with the 50% off card that was a real perk.
October 22, 2013
Rated 4 out of 5 by Thomas88 Location and views
Great location in the center of Vancouver, close to the Airtrain station; and the shopping street.
Everything is a bit old-fashioned and could get a few updates, but room was spacious; and bathroom was clean. Great views from higher floors. There's a small but nice gym as well as the outdoor pool.
The SPG Paltinum Upgrade was same roomtype but on ahigher floor.
Staff was very nice and helpful with tips what to do.
A good place when staying in Vancouver!
October 17, 2013
Rated 4 out of 5 by RobVV Point vrs Cash
It was very unfortunate that my Starwood points were not used for this stay as requested. I did not realize until I returned home that my points were not used and I had to use cash for the room. After calling Starwood and requesting the exchange I was told that it could not be done and that the transaction was complete. I guess the lesson here is to ensure that the points are being used prior to checking out. :(
October 16, 2013