Rated 5 out of 5 by retired2012 Westin Monache, MAmmoth Lakes, Ca
The hotel is beautiful and in a great location. The room was well equipped except the lighting, especially in the bathroom, was poor. It was hard to put on makeup when you can't see yourself in the mirror. The restaurant was exceptional and the staff very friendly and helpful. The only exception was when you needed items for the bathroom then they were a little slow. We had a great view from our balcony and a very enjoyable stay.
June 30, 2014
Rated 4 out of 5 by Markdecember2012 Great location but snobby service
Close to The Village and the Gondala to the slopes . The valet attenent , bell man ,and the workers at the ski retail were spectacular . Loved the complementary shuttle ride to any where in Mammoth Lake. Now to the bad. Front desk was disrespectful and didn't seem to like there job. Not very attentive until I showed them that I was a SPG member. Then I finally got a smile. Our room didn't have a bathtub, which was very disappointing .
December 25, 2012
Rated 3 out of 5 by DTLE Good hotel but one really bad incident of customer service
We stayed 3 nights. We opted for no house keeping all three nights in exchange for $5 voucher each night except the last night. We got one $5 voucher for the first night under the door before we woke up. We did not get a $5 voucher for the second night when we woke up. I went to the check-in/check-out counter to ask for the voucher. The person said it should be there by 9 am. We didn't get it by 9 am. I went back to the counter in the main lobby at 2 pm to ask for the voucher. The person said it will be there by night time. At around 8 pm, I went back to the counter for the third time, and the same person at 2 pm said it will be there at around 3 am. I told the person that it would not because we were checking out that day. The person said it would be there. The person never asked for my room number or name. The person dismissed me twice. I never got the second $5 voucher.
August 7, 2014
Rated 4 out of 5 by ivangj Family Trip
Great trip. Very attentive staff. Rooms are clean. Kids felt very cozy. Room seemed dark but that's because we arrived in the afternoon and we got the sun in the morning. Lovely. We had problems with our room keys malfunctioning and the staff was on it without prompting. Someone approached my wife, apologized for the inconvenience and had someone come and check the door. It was probably us leaving the keys near our phones!
June 30, 2014
Rated 3 out of 5 by Hotelguest2012 Nice hotel but worst dining service
We were visiting for first time, the hotel was very nice and classy. I would give 10 out of 10 based on suite, decor and specially the staff at reception.
However the staff at the restaurant was the opposite. Young girls are hired who don't want to work. Waitress did not show up for 20 minutes and our continuous request to see our waitress had no effect on them.
Management needs to control the restaurant's staff in a better way.
July 14, 2012
Rated 4 out of 5 by brandyroom Great Facilities
The hotel was excellent, clean facilities and friendly staff - we arrive late, the food selection was limited.
We had an issue with staff responsiveness, we left phone after us and we rang 3 times and asked for e-mail confirmation to outline that it was there and we still have received no reply. even though we got our receipt but no reply to our issue
September 30, 2014
Rated 1 out of 5 by MarkHB1 Poor Experience
From check in to check out, this property has been only fair on my many stays. The staff turn over seems rapid with no quality quidelines established. the check in took 30 minutes! The White Bark food was absolutley terrible but the server was very good. Room lacked bottled water so I had to ask, shampoo and conditioner had to be asked for. Lunch was offered and advertised but we were told that the staff did not prepare it
May 5, 2014
Rated 5 out of 5 by Lovestotravel Enjoyed our stay
Stayed here in May and looked forward to returning in the fall. Excellent location, great staff, dogs are welcome. Very comfortable room. As a status SPG member, they even gave us the same room for our second stay. Only downside was no breakfast buffet. They had one in May, and even though it was a bit disorganized, we still enjoyed it. Upon our return, the buffet was not available. Will definitely look forward to returning.
November 14, 2012
Rated 4 out of 5 by Billy16891 One of the best in Mammoth
I really enjoyed my two night stay. I arrived with my wife and two kids and stayed in a one bedroom suite. The room was well appointed and clean and the location was excellent. The sofa bed was not that comfortable but, its a sofa bed, what do you expect. The outside hallways should be vacuumed more often. I had a to-go order from Whitebark. The food was OK enough, but a little pricey for what you get.
July 29, 2014
Rated 1 out of 5 by robbie27 disatisfactory
Westin Mammoth in need of repairs. Our stay was not enjoyable due to needed repairs, shower did not function. Heater fan unable to turn off, so no rest. dishwasher did not function. Overall a bad experience and costly to us.
October 23, 2014
Rated 5 out of 5 by Fisherman2012 Excellent Customer Service!
The customer service was outstanding during my stay. My family caught 48 fish over the weekend and the hotel graciously individually wrapped up all of my fish & froze them until I was ready to leave my last day there. I was always addressed by Mr. & my last name which I appreciated. The workers at the Monache Westin in Mammoth went above & beyond to serve us. I will for sure make a return trip back!!
August 23, 2012
Rated 4 out of 5 by Pat303 Nice place for a fall getaway
This was a very nice facility for our fall trip. The beds were really comfortable and the staff was very pleasant. The Lodge-Net app was great. We would return and would hope that the room was cleaned better the next time. The coffee was not restocked for the second day, and we actually found a condom wrapper (not ours) under the bed - or it might have been in-between the mattress and box springs.
October 14, 2012
Rated 5 out of 5 by GeorgeABQ The location, facility and service were excellant!
The hotel is beautifully decorated.
The Staff was always very helpful and went out of their way to provide what ever we asked!
The room was comfortable, exceptionally clean, and everything was perfect.
The hotel's location is perfectly situated in Mammoth.
The shuttle service was efficient, and always available when we needed it.
The pool area is large, service was excellent, and fun.
July 13, 2014
Rated 2 out of 5 by Poozie Westin Monache is a poor quality hotel
Considering the distance to get to hotel, poor attitude of front desk; keeping long line waiting to check in and out. Upgrade to 6th floor comes with dogs peeing on floor, by elevator where kids run around bare foot on their way to pool. Food is average quality but as expensive as LA or NY.
The airconditioning system throughout hotel is loud, like a plane taking off.
August 18, 2014
Rated 4 out of 5 by MichaelP check in needs help
Hotel was 17% full when we checked in according to doorman. I had requested an upper floor room with a view. At check in was told the room had a nice view.
The room had a view of the driveway- Unacceptable.
When I called the front desk o request a room change the person was relatively rude. Finally we got a new room with a great view. I don't know why the process was so difficult.
December 10, 2012
Rated 5 out of 5 by Ana2014 Wonderful
I stayed just one night, but I wish I could stay more to enjoy my room.
Beautiful, very comfortable room and tastefully decorated. It seems to be brand new .
I was amazed by what I got for the rate I paid. I strongly recommend it!
But if you are allergic you should be aware that dogs are allowed and you might meet them in the elevator.
August 25, 2014
Rated 4 out of 5 by kmc1702 Doggon good stay!
My only comment against this hotel is that there were too many dogs staying when we were there. Not sure why, but we have never experience so may dogs in one hotel on our many road trips across the US. Having said that everything else was very good, and it is a well situated hotel with excellent facilities.
Food at breakfast was good,and staff were friendly and helpful
August 7, 2012
Rated 5 out of 5 by UkTraveller1984 No other place to stay
By chance I came across this hotel and the picture sold it to me. But I did not expect it to be as good as it was - it exceeded all my expectations. The decor, the ambience, style, food and staff were all amazing. Only stayed here for 1 night, but would definitely choose this place again over any other place in and around Yosemite.
August 20, 2014
Rated 4 out of 5 by Rawf Westin Mammoth worth the visit
It is a great hotel, with some great features.
The shuttle, the free valet and the great restaurant are some of it. There's also complimentary wifi. My suggestion is that they change the system to avoid the need of log in every 24hs. The heated pool was not as heated as we expected. The staff is great, suggestion things to do in town. I intent to return in winter.
August 10, 2012
Rated 5 out of 5 by Alexandra17 Fantastic, wish would have stayed longer
Beautiful, comfortable, and warm. This hotel exceeded my expectations. We only stayed one night, but was fantastic. Great location, spacious clean rooms. The hotel is beautiful as well and provides the best location in Mammoth Lakes. The parking was comfortable and accesible. The $25 resort fee includes WiFi and Parking which was veru useful. Highly recommended!!!
October 2, 2012
Rated 5 out of 5 by bw2007 We enjoy staying at this hotel, we keep coming back to it!
We've stayed at the hotel at least on three vacations and it keeps delivering on all points. The hotel is pet-friendly and yet, it remains clean, well-maintained, and smells fresh throughout. Kudos to all the friendly and helpful staff - from Reservations to Front Office to House Keeping! Keep up the great job and we will be sure to keep coming back!
September 17, 2012
Rated 4 out of 5 by Brian927 Restaurant not so good
although the hotel was good it wasn't at the level at which I normally view Westin hotels.
The restaurant was average at best but the prices were 5 star... 3 out of the 5 items we ordered were removed from bill because they were awful, would have asked for full credit but felt bad for waiter. Unfortunately I would not recommend dinner at anytime.
August 7, 2012
Rated 5 out of 5 by alice4529 A very nice stay!
The staff was very friendly, courteous, and accommodating. The outdoor spa was fun especially in the fleeting late afternoon rain. The location of the hotel is perfect in town and offers a shuttle, if requested. The $25/day facility fee includes internet access and use of the spa facilities. I enjoyed our stay and look forward to a return visit.
August 22, 2012
Rated 5 out of 5 by BLARGE Reccomend to anyone!
Decided to drive up from Fresno and hit a deer jsut before Mammoth Lakes - fortunately I made it to hotel, and was greeted by a great staff once I got out of my car. after explaining what happened, the guys made my son and I feel comfortable instantly. They were helpful in finding options in regards to what to do wtih my car. ended up gettting a tow service to bring car home - the guys took care of dealing with vehicle so we could snowboard as planned, took me to get a rental car, rode for the weekend and they dealt with the tow service after I had left town. They were super friendly , helpful in everyway possible and they made my stay! as far as the rest of the staff, everyone was great - but wanted to pay a shout out to the guys out front. I havent been to a hotel with such a great team. It is becasue of them that I'll be back. as far as everything else - the place is great - food/location, everything was top notch. Thanks again to them!
December 10, 2012
Rated 5 out of 5 by Edward66 The Mammoth Westin is the Best!
Great time at Westin again. In the winter this place is like Deer Valley in Sierras. In the summer it is world class trout fishing and mountain biking. At the end of a long day in the sun coming home to the Westin is like coming home to a comfy bed. Terrific place, great staff and wonderful amenities. They make it so easy to enjoy the mountain.
August 9, 2012
Rated 4 out of 5 by tess57 proximity to ski fields
we spent nearly 3 weeks here, we were picked up from the airport and spoilt with a glass of champagne on arrival. Everyone was keen to make sure our stay was fabulous, all staff were geninuely interested in us and m
ade sure we got as much out of our holiday as possible. And yes we did, we had a great time and look forward to returning.
February 15, 2014
Rated 5 out of 5 by Channellock A great hotel in the mountains!
This is a very impressive hotel! The staff is professional, kind and welcoming. I had a slow draining sink in my bathroom and mentioned it to the cleaning lady as I was walking out for lunch. She reported it immediately and someone was there to resolve it within minutes! The atmosphere is perfect for a weekend getaway or even longer!
October 17, 2012
Rated 5 out of 5 by zhuzha Thoughtful and warm enviroment
Great hotel! - everything is so well thought, convenient location.
The stuff is helpful and kind.
Enjoyed the hot tub, the pool, the puffy robes.
The highlight - "ski valet"! They take your skis & boot to the gondola, so you just walk 75 steps down to the gondola and there they are!
Thank you! It has been a great experience!
December 21, 2012
Rated 5 out of 5 by JenAndWonderdogPete Modern Craftsman is pet friendly
Friendly staff, gorgeous facility. Our room was extremely comfortable: King bed, kitchenette, and a very cool window seat/daybed that made for a fantastic relaxing/reading spot. Fluffy, white robes were provided. The hotel was pet-friendly and there were plenty of areas to walk the dog. The pool and spa area was beautiful.
September 10, 2012
Rated 5 out of 5 by Dennie Excellent property and staff
This was a great four day stay! The staff was just superb from the desk receptionists, to the bellmen, to the concierge, to the restaurant servers and food, to the poolside attendants. I have never experienced such friendliness and attentiveness to our well-being.
August 27, 2014