Rated 5 out of 5 by Eric24 Top Hotel with top staff
We stayed at the Westin Dubai for a stop-over in October with two kids (9 and 4). The Hotel is nicely located on the beach next to Dubai marina. The Hotel itself is very nice. Rooms conformable and foods of high quality, especially breakfast. But the best is the staff. Absolutely friendly, well trained and helpful. Everybody was nice to the kids, which makes the parents happy. Thank you very much.
November 1, 2013
Rated 5 out of 5 by Terry Anniversary
We have just returned from a week at this hotel, staff were great, location perfect and our overall experience was superb. It was our 50th anniversary and our room had been decorated with rose petals and there was a bottle of champagne, although still not sure whether this was the hotel or our son that had arranged this. We also received a bottle of wine and a card from the Hotel Manager (HRL).
April 23, 2013
Rated 5 out of 5 by nadia5 from your home to your home westin hotel
the Westin offered me a feeling of being at home without the work! it was comfortably luxurious the staff were like my family and the management most professional and everything was a dream come true! Truly Amazing and i will always recommend The Westin to my friends and family will be my first choice!! Truly well done! and i look forward to my next treat! being at the Westin! thanks Again!!
August 27, 2012
Rated 1 out of 5 HSE issue in your rooms
We stayed in 852 last Friday 13th Dec and unfortunately I notice an HSE issue in your facility.
Your shower room in our tiolet is so slippery as the tiles are so smooth that it's so slippery just putting a water on it and not to mention if there's a soap.
Me and my 4 year old son slip and Praise God no serious injurity happen or our head hit the floor.
Please do necessary action
December 15, 2013
Rated 4 out of 5 by Mohamed67 good hotel but too busy to enjoy
The Hotel is very good and the staff were trying to be good. but i was too annoyed by many called and reminders that i have to leave at 12 PM. three call for the same subject.
add to that in the evening around 7 PM will i was taking nap; someone tried to enter the room. luckily the locker was on!
with the same amount i have paid i would enjoy much more in another hotel near y yours.
April 14, 2013
Rated 2 out of 5 by Andymc981 Great location but needs to improve organization
Booked 2 non smoking executive rooms in advance and requested the, close to each other. We're given 2 Rooms at opposite ends of the hotel. Took 2 days to find alternative smoking room. The alternative room then had broken lock and light fittings. Internet quality in one room was very poor. Complained but nothing done about it. Staff were friendly but overall am disappointed.
October 15, 2013
Rated 5 out of 5 by Shani Perfect End to our Trip
We booked in to the Westin for 2 nights at the end of an extended stay in Dubai. The Service offered by all members of the team from the reception and concierge to the lifeguards round the pool was well above what I was expecting or had experienced before. The food available in the restaurants is fairly expensive, but is superior quality and the service is always exceptional.
November 14, 2012
Rated 1 out of 5 by Magnum A Thousand Ways to Say "NO"
I heard "NO" more in the four nights I stayed at your hotel than I've heard in my life! The bottom-line here... the person running this hotel doesn't understand customer service. This has to be a top-down mentality established by management... there is no way so many employees in so many different departments can all be so aligned with the common theme, "Sorry, but NO".
April 13, 2013
Rated 4 out of 5 by Olgash Familiy holiday at Westin, Dubai
Have spent a week at Westin in March, 13. We were a family with 3 young kids (8, 6 & 1 year). Overall the hotel met our expectation: connection rooms are very comfortable for families with kids; pools are great; mini club was a joy for our girls; food is lovely; great location. Also liked in room dinning: quick, tasty and well presented.
March 26, 2013
Rated 4 out of 5 by Fin1813 Great location
We just had a week in this hotel and it was a wonderful, relaxing break. Perfect location on the beach, beautiful lawned gardens, lots of pools and restaurants to choose from, delicious food and cocktails. We had a Deluxe room with a sea view and it was a joy to wake up every morning with a view of the sea, Palm and the marina.
May 11, 2013
Rated 5 out of 5 by Domy Great family place
This was the first time for us (family of four) staying in this hotel in Dubai. We had great expectations and they were all met. From the lobby to the room you can see how much attention is being paid to the details and service. We arrived quite early in the morning and our room was already ready, as we kindly requested prior our arrival. Staff made sure that all is effortless for all of us and were very kind with our children. Breakfast is splendid and service is professional. The pool area is amazing and very clean, great for kids. Rooms are spacious, clean and very comfortable. Would recommend sea view, but probably there are no bad rooms in this hotel. The location is really good, attractions like Dubai Mall, Burj Khalifa etc are 15min drive by taxi (which is affordable). This location is a good choice for everyone who wants to combine relaxed vacation with daily trips to the town attractions. Only disapponitment is that the hotel doesn't participate in SPG program. I hope this will change and that the hotel will keep up the good work. We would definitely stay here again.
March 21, 2014
Rated 5 out of 5 by alisha30 A fantastic comfortable afordable place to stay
The Westin hotel was INCREDIBLE our needs were met above and beyond. After traveling for over a month it was an amazing place to finish and we wanted longer there. The rooms were MAGNIFICENT, the service was OUTSTANDING and they let us check in early also. Thank you to all the wonderful staff we will be back on day.
January 29, 2013
Rated 4 out of 5 by Mohd777 Weekend Break
excellent customer service
disappointed that toilets don't have water hoses
April 13, 2014
Rated 5 out of 5 by SMC1 Fabulous Hotel
I was totally delighted with the hotel. It is very luxurious, very relaxing and the location is great. The staff are great - very pleasant and efficient and some staff in particular displayed real interest in looking after guests in a way that exceeded my expectations. I would return again without hesitation !
April 14, 2013
Rated 3 out of 5 by DubaiResident Bad Customer Service in Dining Outlets
I have experienced only dining in this hotel , and although the food is good and atmosphere as well, the service is far from professional and organised. I am also experiencing it now while booking for a birthday in Bussola, and they keep calling me back with different time of reservation and alot of confusion!
December 9, 2012
Rated 5 out of 5 by Heno25 Exceptional Stay - Service A++
Our arrival was greeted by exceptional staff who welcomed us to the hotel. This really set the tone and experience for our three night stay.
Our room was fantastic, view, size and amenities were five star. Pool was large and not crowded.
We ate at two of the restaurants (italian/thai) and they were superb.
January 21, 2013
Rated 5 out of 5 by Sandrine375 Excellent hotel
The rooms are great, the pool wonderful.
The staff is always there to help. It would be nice to be accompanied to your room when you check in.....the restaurant Blue Orange where the food is delicious, should be separated in different areas. It is too impersonal like that.
Wonderful stay anyway. Thank you.
August 9, 2013
Rated 2 out of 5 by Ramin Very poor!
We did not have WiFi in our room for two days, our complaint was ignored.
We were not aware that this hotel does not participate in the SPG points program, so that was a waste for us!
No taxis, we had to wait very long time.
We had to fight with the pool bar staff because they served us warm Rose wine!
January 24, 2013
Rated 5 out of 5 by Nina1278 Amazing Hotel Facilities and Services
I stayed for two days and the atmosphere was stunning. Personnel were very helpful and ensured that my stay was relaxing and enjoyable.
The secenery and lanscape was breathtaking. For avid shoopers, hotel offers conveneient shuttle services to Mall of the Emirates.
Would definitiely recommend the venue!
November 25, 2012
Rated 5 out of 5 by alnajdi i had the best stay n dubai
it will not be my last visit ,ill always stay in this hotel
April 10, 2014
Rated 5 out of 5 by tfdm67 THE. Place to be for decent money
Our stay at the Westin was outstanding. It's enormous value for decent money!!
There is one thing I would like to criticize but has absolutely no influence on my rating.
You have a section in the pool area which is only addressed to adults resp. no kids under 16! Honestly I find this a discrimination towards any child on this planet. My interpretation of this was: so with kids under 16 you cannot rest in peace! I have a different opinion to this: kids are a result of us parents educating them! Hence if a child dies not respect the demand of theirs parents and/or other adults then not the child is to blame but the person educating it! Hence actually the parents should then be banned from this pool area! Obviously not possible so I would suggest you rethink this rule! Adults demanding such a rule descriminate the living future! And: if in the area where children are allowed adults complain about children not behaving they expect them: tell them to approach their parents and not blame the kids!!!
August 10, 2013
Rated 5 out of 5 by Live2design Great hotel and location but no SPG benefits
I found my stay enjoyable with a great location overlooking the Palm island in Dubai. Hotel was very clean and well kept. I did find it odd and disappointing that this Westin does not participate in either the Starwood Preferred Guest program nor the American Express Platinum program.
December 17, 2012
Rated 1 out of 5 by MX5Guy No SGP Recognition
nice place, but informed on arrival that the owners choose not to participate in SPG. Spent 6 days there< no points, no nights credit. Starwood has a problem with their franchise and the customer takes it in the neck. This likely will cost me my gold status. What a disappointment.
October 7, 2013
Rated 5 out of 5 by techi Stay on buisness
4 day training conference based at hotel. Exercises based out doors all staff very happy to assist with moving equipment. Restaurant staff helpful, friendly and efficient. Hotel temperature very comfortable,. Conference centre staff very helpful. Business facilities were very good.
June 15, 2013
Rated 5 out of 5 by Shams Wonderful hotel overall
-Excellent staff, ever eager to please and make the guest feel well taken care of and comfortable (specifically sanjay at reception)
-Beautiful property with immaculate private beach and pools
-Comfortable, spacious and bright rooms
-awesome breakfast buffet and Friday brunch
August 11, 2013
Rated 5 out of 5 by FCR007 beyond expatations
from when you stop, getting out of the taxi you are greeted kindly -cared for and carried like a king.
from reception to the lifeguards...everybody is humbly grateful to be of service to you...
KEEP IT UP....my stay was a lifetime experience...thank you and I will visit again
April 29, 2013
Rated 5 out of 5 by Abdulla The Hotel is Great
The hotel met my expectations, it is very nice, and quiet. The Staff are very helpful and welcoming, I had a free upgrade to a Suite Thanks to their employee at the Reception "Khaled". The hotel has a nice environment and nice Location, plus great anniversary arrangements.
September 22, 2013
Rated 5 out of 5 by DCgirl Absolute perfection
From the moment we checked in, the service was beyond wonderful. Vera gave us a gorgeous room with a fabulous balcony that looked onto the Arabian Gulf and beautiful hotel grounds. The resort has grassy areas with loungers as well as the beach and pool areas. There's also an adults only area of the pool and beach that was a fabulous surprise. Drinks and food can also be served right to your lounger if you'd rather not move to one of the several tables. The grounds are immaculate, the pools to die for, especially the area around the adults only end and swim up bar, and the hotel beautifully decorated. Rooms have a kettle, glasses, and a mini bar. The Hevenly Bed is just that. We had a sea view room w a balcony (not all do, so request a balcony room) that overlooked the Palm and Arabian Gulf. We enjoyed room service breakfast, which was always delicious, delivered hot and fresh (especially the fruit). We also had lunches on the beach and the food was very good. We did not want to leave and can not wait to return.
February 11, 2013
Rated 5 out of 5 by Christpher Best Hotel
lovely Hotel everything is perfect, enjoyed the pool and landscape and the night life.
March 31, 2014
Rated 5 out of 5 by SameerDV Always a pleasure at The Westin Dubai
The Westin stands far apart from almost every other property in Dubai for it's impeccable staff and attention to customer's needs. In a customer service oriented city and industry, Westin still manages to carve a niche for itself and more importantly, continue to deliver.
June 5, 2013