Rated 3 out of 5 by Marypw Disappointed
I expected a better supply and variety of Toileteies, mouth wash, cotton swaps, I had to ask for lotion and toilet tissue. The bed was just average and the linens so so.
October 30, 2012
Rated 4 out of 5 by CDtravel The Staff is extremely helpful
I have been staying at this hotel on a weekly basis for the past 6 months and I always receive a warm welcome each time I arrive. Mike and Mark are exceptional!
March 8, 2013
Rated 5 out of 5 by TDLM72 Always a pleasure
The hotel is what one has come to expect from a Westin property. Staff is always friendly and professional and I look forward to the next visit. Thank you
January 11, 2013
Rated 5 out of 5 by TonyM20744 Nice and luxurious
I spent New Year's Eve here and it was extremely nice. The room was spacious and the staff was very helpful. I love the WESTIN!! Will be back again!!!
January 3, 2013
Rated 5 out of 5 by Traveller20 Awesome staff
The staff at this hotel was the BEST...and I travel all the time.
December 6, 2013
Rated 5 out of 5 by RachelM57 Recent Visit
As always the staff is very pleasant and accommodating.
December 9, 2013
Rated 3 out of 5 by John81 Don't Plan to Take the Airport Shuttle
There are two Westins near Dulles and the Reston Heights staff does not do a good job of making sure guests know which one to look for. Take a taxi!
July 15, 2012
Rated 5 out of 5 by MCB1 Excellent guest service
I received excellent guest service from Geneva. I had Wi-Fi connection issues and she was most helpful. Thank you.
October 24, 2013
Rated 5 out of 5 by Junebug Most pleasant hotel
Check-in was so easy and Michael was very helpful. The room was lovely/bed heavenly as advertised! I really enjoyesd using the pool and spa.
May 13, 2013
Rated 4 out of 5 by cat1217 Newer hotel
Had a great Junior Suite w/balcony, however it was looking over the freeway.
The bathroom floor was dirty. Room size is terrific.
March 12, 2013
Rated 5 out of 5 by aksldf7 Love this place
This is one of my favorite hotels. Everything is top quality. Decor is elegant. Very clean, very quiet. I've stayed here 3 times.
January 14, 2013
Rated 5 out of 5 by Flbound Outstanding staff
Ravi and Jeffrey are exceptional wait staff, both provided my wife and I with a very enjoyable stay for her birthday celebration.
January 14, 2013
Rated 5 out of 5 by Morell Beds
Just wish the sheets weren't so stiff - they are very loud when you turn over during the night and tend to wake everyone up.
July 14, 2013
Rated 5 out of 5 by Ralph58 Very relaxing
I feel staff very responsive. Room service after hours limited, seemed to have run out of items.
October 15, 2013
Rated 4 out of 5 by Sean67 In room service
Tv was not working no picture had to make several call before tech came ,temp was all the way up but air was still cold
May 9, 2013
Rated 5 out of 5 by Brian Home away from Home
Thehotel staff is always pleasant and awesome! I stay at the hotel on a regular basis and have never been dissapointed.
February 21, 2013
Rated 3 out of 5 by GrayB1 This hotel has great facilities.
The hotel has great facilities, but was somewhat disappointed during this stay with the level of service provided in comparison to past years. Though I have stayed at the hotel in previous years, I was surprised that I was not welcomed back as a SPG member or offered assistance with luggage. However, complimentary water was provided in- room as a SPG member and that was greatly appreciated. Stayed in a suite with my spouse, but only one robe provided (had to request an additional one). Champagne provided with package, but non-chilled bottle and glasses were delivered to the room w/out being set up by staff person for chilling. In fairness, the restaurant manager was helpful in responding to questions about the dinner menu ( though somewhat surprised with the cost of coffee at breakfast the next morning which was included with my package). Though these are relatively small service issues, I was pleased that the hotel manager was very interested in hearing them upon departure. Again I've stayed at this hotel on several occasions and really enjoy all it has to offer - great rooms, location and restaurant. Perhaps service was a bit lax due to the approaching holiday.
January 15, 2013
Rated 5 out of 5 by Taylor91011 An excellent stay
I was very pleased with the property and staff. Alexis at the front desk was very flexible and made us feel at home.
April 14, 2013
Rated 4 out of 5 by Tom62 Clean and Pleasant
This is always a great property, which is why I was surprised to have problems with the TV and alarm clock.
April 5, 2013
Rated 5 out of 5 by Bucky1990 Best hotel in Reston
The staff is courteous and accommodating. The hotel is always clean and the restaurant/bar is very good.
November 18, 2012
Rated 5 out of 5 by Tanker69 Business Stay
This hotel has an amazing front desk staff and bar staff as well. Every aspect of my stay was excellent.
November 25, 2012
Rated 3 out of 5 by 1277 Poor Service
Had a special valentine weekend package and the restruant totally ruined our holiday with poor service.
November 8, 2011
Rated 5 out of 5 Best stay ever.....short of a resort.
Showed up for the 2 queen room I had reserved, they upgraded me to full suite with separated bedroom.
March 17, 2013
Rated 4 out of 5 by spv123 Nice and conveniently located hotel
Nice hotel, large and clean rooms with nice bathroom. Shuttle service to Dulles Airport a big plus
February 19, 2013
Rated 2 out of 5 by Gm156 Housekeeping didn't clean our room
Very disappointed. Will not stay in this hotel again. Hotel is not worth 10000 points a night.
July 7, 2013
Rated 5 out of 5 by BlackDahlia Always exceeds my expectations
This property is my default location as my expectations are consistently meet, often exceeded.
December 17, 2012
Rated 2 out of 5 by k1953 Don't count on the shuttle
The hotel staff were very disorganized. It was difficult to count on timely transportation.
June 15, 2013
Rated 5 out of 5 by PSquams Great accomodations
Love the rooms and features. Nice to have complimentery bottle of water after travel.
July 17, 2013
Rated 5 out of 5 by MP23 very nice :)
really helpful staff. nice amenities. would definitely recommend to others and come back
July 25, 2012
Rated 5 out of 5 by Wxman Incredible stay
Best hotel. Most restful stay ever. Front desk staff are welcoming and personal.
August 3, 2013