Rated 5 out of 5 by Deluxe247 Best Resort for Anyone!
My wife and I love spending time here!! This is our favorite place to take a "State-cation". Beautiful scenery, relaxing atmosphere and very friendly and hard working staff dedicated to make all of the customers happy! The main bar is the best place to hangout! Ask for Sal....
January 27, 2014
Rated 3 out of 5 by Lpsd1 Service needs lots of improvement
Room did not have room-service menu. Took 30 mins to get one. Finally got our food, and order was wrong. Upon checkout, rate was not what was quoted, which required extra 10 mins to sort out.
La Paloma thinks it wants to be high end, but does not know how to be more than average.
November 24, 2013
Rated 4 out of 5 by Nickest85 The Hotel
The pool was great, it had a slide and a swim up bar! The food was very good, well prepared. Our room was very clean, only one robe for some reason. shower head was cool. Toilet is not designed for short people at all. The staff was very nice and easily available if needed.
October 17, 2013
Rated 3 out of 5 by shell50 remodeled rooms were nice
the pool is the reason my husband and I come there and bring my granddaughter who is 2, I noticed a lot of people that did not look like they were paying guests (no wristbands) and there were big kids in the kid pool and it was dirty and kids in the adult pool and spas.
August 8, 2013
Rated 5 out of 5 by ActionJackson Amazing Stay
I was warmly greated and checked in by Jose Flores and was so grateful to have such exemplary customer service.
The resort is absolutely beautiful. The rooms were clean and comfortable. The pools and grounds are spectacular. I had one of the best staycations ever.
January 24, 2014
Rated 3 out of 5 by poolguy Pool Staff
Had to ask three times to get food and drink at the pool. Half-assed effort to clean tables by staff. This is a high profit area for you guys. Won't make the same mistake twice.
Next time, I will clean the table myself after getting the kids lots of McDonald's food.
September 2, 2013
Rated 4 out of 5 by Kaliji Review of our stay
Generally the experience was very good. With few exceptions the staff was responsive, courteous and helpful. Upon checking out we learned our flight was cancelled and had to check right back in! The second room we got had no hand soap and inoperable phones. We reported the phone problem (using my cell phone) but that never got resolved. The person who checked us in was extremely helpful and re-enrolled me in SPG as my membership had been inactive for years. it was nice to be recognized as a former frequent customer.
The setting is beautiful and the grounds were impeccably maintained!
The outdoor Saturday night movie for kids was played far too loud and that made it difficult to enjoy the pool that evening.
The food was excellent; room service a bit slow and the wait staff in the restaurant were responsive at times, overly so, but then disappeared for too long at other times! The service at the bar was excellent though. Overall, with a little attention to training this could be a superb experience for the average guest! For the most part the staff exceeded our expectations for good service and we had a wonderful stay!
June 3, 2014
Rated 3 out of 5 by LALD Check In Time
With a five star resort, when check in says 4:00 you should be able to be in your room before 5:00. We were not the only ones waiting in the lobby. Thought they could have offered maybe a free drink at the restaurant or something for the wait. That did not happen.
August 5, 2013
Rated 4 out of 5 by Sandy0714 Great experience
The hotel is very beautiful and the view is amazing. The only hiccup was our bar bill, however the staff corrected this immediately. I enjoyed it very much as it was our anniversary and bday.
May 20, 2014
Rated 4 out of 5 by Jallii9 Great Place to host a Meeting
I attended the Leading Change Conference last week and I must say ADE's choice of the La Paloma was an excellent one.
The hotel staff were friendly and efficient. My room was spacious and it contained the most comfortable bed I have ever slept on in a hotel.
June 28, 2013
Rated 5 out of 5 by Mark202 top notch staff
It had been several years since we stayed at Las Paloma, but they actually remembered us well.
As in the past, the staff delivery is that of the best 5 star hotels.
Grounds are the best of the top hotels in
Tucson and the country club is still top notch.
January 27, 2014
Rated 3 out of 5 by Kate19599 The employees were all great
All of the personnel were very accommodating. We did have problems with our room. In one day the A/C leaked, later the TV didn't work and finally the shower wouldn't drain. All the problems were fixed but it was just not what I expected from a luxury resort.
September 2, 2013
Rated 5 out of 5 by scamp La Paloma
As always, the La Paloma met my expectations. The only thing is that Sabino's closed way to early. Especially for those that might have wanted to have dinner poolside.
May 28, 2014
Rated 5 out of 5 by MRSK18 Beautiful resort, great staff
I stayed at this resort recently for close to three weeks. I was traveling for work and regrettably unable to fully enjoy the resort. The grounds are beautiful, rooms are great (very spa-like) and the staff was incredibly kind and helpful.
March 12, 2014
Rated 5 out of 5 by MM46 Beautiful location
This hotel has beautifully appointed rooms. We really enjoyed our stay here. It was too short a time. We would have liked to have stayed longer to enjoy the hotel and Tucson longer.
May 18, 2014
Rated 4 out of 5 by BillN Tasteful and Surprisingly Quiet
I'd return to this stylish and well kept hotel, despite not receiving a Platinum upgrade suite and despite the dominance of large business groups among the guests. My room did not seem substantially different from the hotel's average, but that standard is pretty high to begin with and it easily met my needs as a solo traveler; if I were with my wife, we'd have likely have judged it pleasant but not exceptional. The open building style means no enclosed hallways to concentrate the noise of outside talkers (the curse of many hotels) and the room door had a real seal without the typical annoying bottom gap; the nighttime quiet was blissful. Azul restaurant turns out good plates, but variety is modest, especially for a "resort" where one generally takes most meals in. The restaurant was never more than 1/3 full at any time during my 3 night stay as the large groups had sequestered themselves in private meeting rooms, and I suspect this lack of patronage makes it unproductive for the kitchen (and the wine list) to be more extensively adventurous.
January 31, 2014
Rated 3 out of 5 by jules63 Very disappointed
This was my first visit and we had to wait 3 hours to get our room, no apologize or explanations. We final went to the manger and they gave us a room smaller than what we requested. again no reason we took the room as we were tired of waiting
August 19, 2013
Rated 5 out of 5 by VVNK Great for the family
Excellent weekend getaway for the family. Kids had a great time in the pool and at Kids Club. Adults enjoyed the Spa, Restaurants and the views.
May 30, 2014
Rated 5 out of 5 by Trouble14 Conferenece
Great accommodations for conference. Room was very comfortable and clean. Wait staff for all functions were extremely attentive and personable.
May 27, 2014
Rated 5 out of 5 by becky54 Hotel stay-August
The hotel is an excellent venue with great rooms, food, facilities and especially staff. People were so friendly and helpful. I would recommend the Westin a a go to place. The tours and activities from the hotel are also excellent!
September 1, 2013
Rated 5 out of 5 by Jane231 Best Staff, Great Hotel
I greatly enjoyed my recent stay at the Westin. The room was spacious and comfortable. The staff extremely friendly. The facilities were excellent. They went out of their way to accomodate our group in every way.
November 18, 2013
Rated 5 out of 5 by Barb59 Wonderful Hotel
Stayed for 3 nights while visiting our son at the U of A. We were in building C overlooking golf course. Room and view were just perfect. Staff was very friendly and always helpful. Highly recommend this hotel.
October 6, 2013
Rated 5 out of 5 by Arnie59 Location
I was very impressed with the landscaping and cleanliness of the resort. The rooms were very nice and maintained. Did not get a chance to use the pool area but it looked very impressive as well.
March 7, 2014
Rated 5 out of 5 by Tanandrelaxed Best staycation yet
We have stayed at several AZ resorts taking advantage of their summer rates and found this to be the best value yet. From the room, pool,facilities and location everything was first class. We shall return.
September 5, 2013
Rated 4 out of 5 by What4 Family Pool and surrounding area
I am concerned about how slippery it is to get out of the pool and walk back to our chairs or the restroom. I was really worried that one of us might slip and fall. There were 6 of us staying at the hotel.
August 12, 2013
Rated 5 out of 5 by Ouyang One of the best choice
Westin La Paloma Resort & Spa is one of my favarit hotels. The location, facility, food are excellent. It is the place to make my family relaxed. This hotel is my top choice when I travel to Tucson.
January 23, 2014
Rated 5 out of 5 by Dannie25 This Resort is AWESOME
My family stayed at Westin La Paloma in Tucson AZ it was AWESOME... the rooms were super clean, the beds were beyond comfortable, my kids LOVED the pool and slide!!! Highly recommended for families!!!!!
August 26, 2013
Rated 3 out of 5 by Topdog Great possibilities
No recognition of Preferred Starwood status. No newspapere or continental breakfast. Excessive charges I.e. $6 for a bottle of Poweraid at halfway house and $16 for a crappy box lunch. Very offensive.
June 2, 2013
Rated 4 out of 5 by BJane inexpensive dinning options limited
food during conference was excellent, but hard to find a light meal for dinner at a good price
May 26, 2014
Rated 5 out of 5 by Marlar New update to hotel was fabulous
This stay was one of the most enjoyable we have had at any hotel in many. many years. The new decor was appealing, the beds and linens were top notch and the immediate surroundings very pleasant.
August 23, 2013