Rated 2 out of 5 by IRELANDSMAN DULL -DREARY
Recently had a 5 night stay in what must be one of the dullest -dreariest hotels in my life i have ever stayed in. It is so unfortunate that the hotel used so much artificial lighting when fotos were being taken for its website which gives a very different perspective to the real hotel on entering. The carpets in the general areas and corridors are badly stained. Dark Brown--and Cream are the main colours internally. Right now in Berlin -major street construction is talking place -so request an inside room. Our A/C did not work--reported 3 times to Service Express--we finally gave up--it was not fixed. Breakfast is a nightmare ---with so many people trying to enjoy really good food. Sadly this hotel has no EXECUTIVE LOUNGE---hence i would not return. In our bedroom --we had to have lights on all the time as it was so dark--no bedside clocks are in the rooms. If u are feeling depressed and need a break --this is NOT a hotel to go to. How could any General Manager permit such a hotel to convey such sadness based on the colours and total lack of lighting internally.. ..
May 20, 2013
Rated 5 out of 5 by Dor307 Very competent staff
Very good location. Very competent and friendly Staff. The rooms are comfortable and very clean. The hotel restaurants are excellent! We are looking forward to our next stay at the Westin Grand Berlin!
February 15, 2013
Rated 5 out of 5 by PrimeMinister80 A hotel good to its guests
I was satisfied with the service of the hotel. It is compatible with its 5-star hotel status. The hotel did not take advantages of its guests and genuinely treated its quests in the best way it could.
June 12, 2013
Rated 5 out of 5 by sixpack Good Hotel some old fashioned rooms
Hotel is good breakfast is plentiful anad of high quality. Some rooms are olf-fashioned (stayed in two diffrent suites one had a modern nice look and shower, one was designed in old-fashioned brown).
October 4, 2012
Rated 4 out of 5 by JumpingJack Great hotel at the Shopping heart of Berlin
Very nice and cozy hotel.
Excellent breakfast and a perfect location for shopping lovers. The concierge team was also very friendly and helpful. Front desk team were polite, yet slightly too rigid.
December 24, 2012
Rated 5 out of 5 by Cham This hotel is perfect
We have been, we are and we will be very happy in the Westin Grand Berlin.
If you have a problem, they will do everything to fix it. Perfect.
June 4, 2014
Rated 5 out of 5 by Ra68 Lovely hotel, great location.
I had a very comfortable Garden room which was nice and quiet. The staff were friendly, efficient and courteous. I was disappointed that the Westin does not offer complimentary wifi to its guests.
June 24, 2013
Rated 4 out of 5 by AmyK A smart hotel with a central location
The rooms lived up to the high standard I always expect from a Westin and the location in the city is very close to all the major sights. The gym and pool are also great for fitness and relaxing.
September 21, 2012
Rated 4 out of 5 by ConditionOne Central location for tourists
The Westin has a great location in Berlin for a tourist. It’s near a subway station, and within walking distance of many attractions such as the Museum Island and right next to many stores such as Galeries Lafayette. When I arrived in the morning via a 20 Euro cab ride from TXL, I was told that my room wasn’t available yet, but I would be called as soon as it was ready. I never received a phone call. When I returned to the hotel 6 hours later, I was upgraded to a junior suite as a Platinum member.
My junior suite was large (as large as some other one bedroom suites I’ve been in) and clean, with standard Westin amenities. My room had two singles that you can push together to make a King, but you there are two duvets on each single. So essentially you’re still stuck with two beds. The bathtub shower half one of those half-enclosed glass enclosures, which means water gets all over the place while you’re showering. A bottle of free water was supplied in my room.
The breakfast buffet was substantial, and had pretty much anything you needed. Will definitely be returning to this property soon!
November 1, 2012
Rated 4 out of 5 by solargod83 we had happy holiday in Berlin with the westin grand berlin
it was very good located in center of Berlin city. we could save our time to transfer for looking sightseeing and it was good choice.
breakfast were also very delicious and we enjoyed it really.
December 27, 2012
Rated 5 out of 5 by anoushka great value for this hotel in Berlin
I highly recommend this hotel. The location is superb just in the center of everything that attracts the the tourist's attention.
Great breakfast with healthy products.
The Lobby is beautiful.
March 31, 2013
Rated 4 out of 5 right in the center of historic berlin
fantastic site right in the center of historic berlin. Short walk to Gendarmenmarkt oder Unter den Linden Boulevard.
June 15, 2014
Rated 4 out of 5 by santri1969 Very central to Berlin's attractions
I stayed a couple of times at the Berlin Grand - was upgraded all the times, staff was good, and it is a very central location from where I had good access to most of Berlin's attractions.
June 9, 2013
Rated 3 out of 5 by graham Good location but dreadful check in and uncomfortable beds and worst ever pillows
check in most unwelcoming. Beds not very comfortable and pillows worst ever. If they want to improve should take brussels sheraton as example. Food in bar very eccentric. Good location.
June 2, 2012
Rated 4 out of 5 by traveldoctors Beautiful
A friend and I had the opportunity to stay at the Westin Grand on Friedrichstrasse on a quick jaunt to Berlin. While the location is in close proximity to many tourist sites, it was pretty dead especially in comparison to Kreuzberg or Alexanderplatz. Most shops and restaurants in the area are not open on Sundays which is a problem when you're only there for the weekend.
In terms of the room, it was fairly comfortable. The beds are soft, which can be good or bad depending on your preference (i felt as though the bed was trying to swallow me alive). The walls are thin so you can hear your neighbors talking well into the night.
Cleanliness was marred by a stained towel, but was otherwise satisfactory. Additionally we were only provided with one bathrobe as opposed to the usual two.
We did not take advantage of the spa or fitness facilities largely due to time constraints but also the spa prices were astronomical in comparison to American hotel spas.
Service was the highlight of our stay; we were greeted by friendly and helpful hotel staff who forgave our stilted German and spoke excellent English.
May 27, 2013
Rated 5 out of 5 by gajo Pleasant Stay
Apart from electricity shutdown and the lights switching on in the middle of the night ( Should have been mentioned whilst booking is made) the stay was very comfortable and pleasant.
June 4, 2013
Rated 5 out of 5 by WorldTraveler Excellent Service and Great Room
Our stay at the Westin Grand was wonderful. The staff were very helpful, we received a nice room upgrade due to our Gold status. The room was clean and the location was great.
October 28, 2011
Rated 3 out of 5 by ggg666 Very bad room
The room 205 was small, unconvinient, penorious and n ot clean. I do not know what kind of room get a non SPG paying 50% less than me. The service in the lobby extremly slow.
November 11, 2012
Rated 5 out of 5 by Tripp3 Optimal choice for first stay in Berlin. After four days in Berlin, we would still choose the Westin Grand over other alternative hotels.
We have never visited Berlin. The concierge desk and communications office provided a lot of valuable information and assistance for a couple that had never visited Berlin.
June 23, 2013
Rated 3 out of 5 by baazigar Room doesn't reflect Westin Brand
The hotels has great location. Swimming pool was amazing. However, room didn't reflect westin brand at all. Carpet was dull; furniture was old; room was overall gloomy.
March 10, 2013
Rated 5 out of 5 by Sladjana1976 Sladjana Polic
This hotel was reasonably priced and had excellent service. The room exceeds the expectations . I would stay here again and I would recommend this hotel to my friends.
September 26, 2012
Rated 5 out of 5 by ashgelil Berlin is proud to have Westin
The Hotel location is perfect, Staff are very friendly & helpful, Rooms are very comfortable.
My family & me enjoyed our stay at Westin & recommend others to stay at.
July 21, 2013
Rated 4 out of 5 by Swapper61 Nice Hotel
Very Pleasant in the East
July 4, 2014
Rated 4 out of 5 by Traveler111111 Great location
Nice facility and perfect location in Berlin Mitte. Close to many cultural and historical attractions as well as shopping. Underground just in front of the door
February 7, 2014
Rated 5 out of 5 by AC21 Wonderful beds, a restful sleep
After a long plane ride to Berlin, what a treat to climb into the Westin's cozy, comfortable, bed . I slept through the night, without tossing and turning. Thanks!
March 28, 2013
Rated 5 out of 5 by dana dana
the hotel is very good except construction outside the hotel that makes noise and u bhan station outside the hotel that is cut off as a result of the construction
July 28, 2012
Rated 5 out of 5 by Johnin92264 GRAND
Great location, stunning lobby,friendly staff,clean quiet rooms. The abience is very pleasant.
Bad : the bar serves medicinal portions for astronomic prices.
February 14, 2012
Rated 3 out of 5 by aircon Uncomfortable Rooms
Had sleepless nights since the airconditions does not work. We kept changing rooms but to no avail. Had my thermostat set at 5 degree C, but it felt like 25.
May 12, 2013
Rated 4 out of 5 by SUI292 Nice atmosphere
Very nice Lobby, exzellent but extensive breakfast.
Friedlos Staff, excellent rooms,
Price for Internet and and Sauna mich to high
April 26, 2014
Rated 5 out of 5 by Waldo99 Westin Grand in Berlin is a Winner
This hotel was reasonably priced and had excellent service. The room exceeds the expectations of most people. I would stay here again in a heart beat.
August 21, 2012