Rated 5 out of 5 by cd2012 Westin Grand, Vancouver - Superb Services
The Staff at the Westin Grand in Vancouver continuously provide superb services. The professionalism, courteousness, thoroughness, and customer-oriented services provide by the employees are greatly appreciated. It is extremely noticeable when you receive genuine hospitality while you stay at the Westin Grand in Vancouver Canada. Each employee that I come in contact at the Westin Grand has become my friend. The extra miles that the employees go to make my stay pleasurable is amazing. One example is for 2012 Christmas, I received in the mail at my home address a signed Christmas card by each employee I have regular contact with.
January 14, 2013
Rated 5 out of 5 by RobertG Great location and quiet area
I frequently travel for work and what is important for me is a nice quiet area.
Too often hotels are near emergency vehicle paths or noisy with vehicle traffic.
Not this hotel, as it is in great part of Vancouver with lots of local food stops in the area and walking to most building in the area.
The room that I had had a great view and quite up to date.
A small issue is that you enter on the main level of the hotel and you have to check-in on the 1st floor. Don't let this dismay you as the hotel is great in all other respects and that's a minor issue due to the sized of the lobby.
January 11, 2013
Rated 5 out of 5 by Sarah29 Great location & great staff
From the moment I arrived, and right through to checkout the staff was amazing.
January 7, 2013
Rated 5 out of 5 by supatight80 Central Location and Friendly Staffs
Always chose this hotel while staying in DT Vancouver as their staffs are very friendly, professiona,l and hospitable. Management seem to have gotten it right that people will come back depending on how their front liners interact with their guests. Definitely not a 'stuck' up hotel.
Only drawback is that as of late 2012, you have to swipe your credit card to use the business centre. Used to be free to access the internet for platinum members in their business centre.
January 5, 2013
Rated 5 out of 5 by Andrea123 outstanding staff
My family and I just returned from an excellent stay. I was very impressed by the kind, thoughtful, friendly staff. The added bonuses like board games for the kids, a complimentary crib, a stroller to borrow, really made a difference for our family. We were accommodated to in every possible way and and a very thankful to the staff, We will be back!
January 1, 2013
Rated 5 out of 5 by Chippy44 Central Vancouver Location
The quietest hotel I have ever stayed in. Excellent nights' sleep in very comfortable surroundings, about a 5 minute walk to the nearest Skytrain station. The staff were all very polite and helpful, and I love the green tea amenities.
December 31, 2012
Rated 5 out of 5 by PatrickinSF Great hotel accommodations and staff!
I stayed at the hotel over the Christmas holiday which has become an annual tradition. The hotel is perfectly located downtown, the restaurant is great, and the staff was amazing in helping with all of our needs and making us feel well taken care of!
December 28, 2012
Rated 4 out of 5 by peanuttt The hotel service was great.
The service was great! Very friendly staff. The only issue we had was the lack of a clean room. There was left over food on the floor and garbage under the desk which was a disappointment. But the service was wonderful and everyone was very helpful.
December 27, 2012
Rated 5 out of 5 by DinahG Excellent Service
The staff went above and beyond to make our holiday stay in Vancouver a special time.
Thank you to all who made reservations, pointed us in the right direction and made us feel at home during the holiday.
December 27, 2012
Rated 4 out of 5 by ChrisfromCaledon High quality as always!
I have stayed at the Westin Grand Vancouver in the past and even years later it is still a high quality hotel! thank you for the service.
December 19, 2012
Rated 4 out of 5 by Patrick99 Wonderful hotel
This was a very quick trip to Vancouver for a business meeting. Upon checking into the hotel I was upgraded to a great suite with an amazing view of the city. The bathroom was huge. My only issue was that it was difficult to plug in my computer and mobile phone. There were not any convenient outlets, and I had to unplug lights. My wakeup call never came, but I have had that happen often in Westin's so always set my own alarms.
December 18, 2012
Rated 5 out of 5 by Elton great experience
I visit Vancouver at least once a year.
The hotel of choice in this beautiful city is
The Westin Grand ....
December 15, 2012
Rated 5 out of 5 by bluetreedog most excellent stay
as always, westin grand is a most excellent place to stay. while the rooms are top notch with vancouver views, it is the staff who make this hotel stand out from others.
December 12, 2012
Rated 5 out of 5 by vg99 Fantastic Expereince
I stayed just for a day but it was an excellent experience. Very convenient central location.
Very comfortable luxurious beds. Great view from high floors.
December 6, 2012
Rated 5 out of 5 by Pablo12 Great Location for Concert Goers
We stayed for the Paul McCartney concert..close to to many restaurants, pubs, shopping too
November 29, 2012
Rated 5 out of 5 by Springbokkie Excellent , as always.
Perfect location and wonderful staff. I always make this my hotel when I stay in Vancouver.
November 28, 2012
Rated 5 out of 5 Can't Wait to Get Back to The Westin Grand
Staying at The Westin Grand Vancouver was a real treat and I'm looking forward to my next stay. Conviently located to everything Vancouver has to offer. The space is beautifully appointed. The staff agreeable and helpful. The hotel is truly an oasis.
November 13, 2012
Rated 5 out of 5 by DaveL19 Excellent Stay at the Westin Grand in Vancouver!
My experience of The Westin Grand in Vancouver was awesome! The hotel itself is centrally located in downtown Vancouver and is within walking distance to a good selection of downtown shopping, dining and even nightlife. What enhanced my experience of this hotel was the staff. They're amazing! Not only is everyone at the hotel very helpful but you can tell they're genuinely interested in helping you and to me, that's gold.
The condition of the hotel is fairly new. The front desk, lobby, bar, and downstairs restrooms were all very well kept. The rooms were everything one would expect from a Westin property; felt safe, very clean, well kept, and COMFORTABLE.
Very well done Westin Grand, my friends, family and I will definitely come back to see you again.
October 31, 2012
Rated 5 out of 5 by Staycation Wow
Service was amazing!
Staff went out of their way to make it special;)
October 31, 2012
Rated 5 out of 5 by Langston7 coyote74
This hotel is great with a friendly staff. My suite was very comfortable.
October 30, 2012
Rated 5 out of 5 by canucksfan13 Awesome Hotel and Location.
My wife and I booked this hotel on starpoints (free night) as we wanted to spend the night downtown for our anniversary and go to the Whitecaps soccer game the next day. We were greeting by friendly staff and upgraded from our standard room to a queen suite room with a balcony. Concierge was great in getting us a cab. Room was large with a separate bedroom, living room, sofa, 2 Flatscreen TV's, microwave, dishwasher, massive bathroom with shower and soaker tub. Location was ideal. Right across from starbucks and other restaurant, pacific center mall and 4 blocks from BC Place Stadium.
October 24, 2012
Rated 5 out of 5 by Lundo1 Best Service in 40 years of travel
Wow! I have travelled extensively throughout the world. The Westin Grand is in my top 1 for the service, the staff and the whole experience. Open umbrellas for the 30 foot walk to Tim Hortons, Immediate response for directions, courtesy phone call to insure all my needs were met. I cannot say enough for the fine service. Rooms are well appointed and comfortable. The only downfall was the extremely slow internet connection.....but if you are there with a new companion for the first time...who needs it! Highly recommend1
October 24, 2012
Rated 5 out of 5 by ECM1964 Very comfortable Beds
Excellent stay - would recommend the hotel to anyone.
October 22, 2012
Rated 5 out of 5 by NicholasM Fantastic staff and hotel
I travel quite a lot for business and I have stayed in many other starwood hotels in the Vancouver area and this one is by far the hotel with the greatest staff. When staying in hotels, it is all about the service and the experience. This hotel is in a great location and the restaurant is very good.
If you are looking for a great property for the business traveler and family alike, this is the property you should be looking at.
October 17, 2012
Rated 1 out of 5 by van201210 Hotel staff
Hotel staff were curtious but were not overally helpful in the beginning even though mistakes were made on their behalf. Elevator was not working and had to walk down 18 flights of stairs twice. Waited for elevator for 20 mins before walking down.....
October 11, 2012
Rated 5 out of 5 by Charli125 Booked it for a friend
I've always had great stays at the Westin Grand Vancouver, but this time I booked it with my points for some friends that were going for their first time. They absolutely loved it, and it just reinforced my belief that this is the best hotel in Vancouver. It's where I always stay, and it's where I recommend anyone else stay. The staff is excellent, always doing their best to make you feel comfortable and welcome. The rooms are big, clean, and great. The location is the best. Really, there isn't anything I'd change about this property. Well done Starwood.
October 10, 2012
Rated 4 out of 5 by Martyboy Great location - beautiful hotel
This is a beautiful hotel to stay at while in Vancouver. beautiful view, staff is friendly.
October 7, 2012
Rated 5 out of 5 by BCTraveler7 Great hotel. Great location.
Another wonderful stay here. Rooms are always clean and fresh. The floor to ceiling windows allow for spectacular views of the city. Staff is very helpful and accomodating. And, the hotel is very convenient to public transit. I highly recommend this hotel when staying in Vancouver.
October 5, 2012
Rated 5 out of 5 by theprincess The service was phenomenal
All of the staff were super friendly and helpful. They even sent happy birthday platters to my sister and friend upon my request. It was a pleasant surprise for both of them.
October 2, 2012
Rated 5 out of 5 by Jill148 Gem in the heart of Vancouver
I have stayed at this hotel and every time am amazed at how the staff go above and beyond in every area of the hotel. The concierge is efficient and one of the most well informed in the business. The front desk personnel are always offering to help. The dining staff remember your name, are kind and warm. The valet guys are friendly and enthusiastic. I could go on and on, but you get the idea :)
October 1, 2012