Rated 3 out of 5 by dsiewert Needs an update
I am an SPG platinum member and find the offerings in Chicago sub par. This has not changed with my recent trip. I booked a room at the Westin and was upgraded to a suite. I do have to say that the staff was very friendly and accommodating but this place needs an upgrade. The common areas look tired, the "heavenly" bed wasn't so much. This location should be a showplace for all of the Starwood properties in the area but is just a bit on the tired side.
February 23, 2014
Rated 4 out of 5 by Donstatus98 My Westin Stay
The room was great. Everything was great except for a few things. ONE, we received a LATE night knock on the door for cups and towels (which we didn't call for, that was odd....) and TWO, when I checked out, the gentleman at the counter said, "you're all set, you just have one phone charge". I said "i didn't make any calls". He smiled & said, "oh ok then, you have no bill. have a nice day". That seemed odd & I STILL don't know if my card was charged. SMH
January 21, 2013
Rated 3 out of 5 by lfelton Westin Michigan Avenue
This is an average hotel, but with a very good location. No one offered to help me with my luggage. Beds are very comfortable. Room is adequate.
August 13, 2014
Rated 4 out of 5 by Tidy Weekend Stay
I booked a weekend stay with my family to enjoy 'festival lights parade'. Hotel lobby is bland and unimpressive. I got a deluxe room, it seemed a regular hotel room you find anywhere else in Americas. The bathroom was more like a motel, it seemed very old. The hotel staff are very friendly. I would recommend contacting Kristin Kulasik if you are planning future stay. She is genuinely helpful and does everything possibly to make your stay comfortable.
November 25, 2013
Rated 2 out of 5 by ESC32 Started off bad and ended up worse!
I used my Starwood points for a 2 night stay at the Westin Michigan Avenue. I was disappointed when I first found out that I could not use my points to book higher grade room or a suite, as we typically stay in a bigger room because we have 2 little kids. This has nothing to do with the Hotel itself. So it is not being graded by that fact. The first contact with the hotel was when I drove up to the valet. Attendants were unresponsive and was slow. At first I thought they were perhaps outside contractors, that valets for the building. Definitely didn't seem to be properly trained in hospitality conduct. My experience at this hotel convinced me that being a Starwood member was useless. Valet attendants were unresponsive and rude. And lastly, I could not be accommodated when I requested for a 30 minutes late check out. So much for being a loyal member to Starwood.
May 22, 2014
Rated 4 out of 5 by robear Nice Hotel but....
I really like this hotel but in the three times I've stayed there not once has my room been ready and available at check-in time. Fortunately I love to shop and eat because the magnificent mile has TONS of great shopping and there are great restaurants on nearby Rush Street.
July 29, 2014
Rated 4 out of 5 by Joysie46 Great location
Beds are as advertised.... pillows even better! Towels need to take a cue from bedding.... for price of hotel they could have been better. Didn't bring a shower cap... had to wait 45 min for one from housekeeping... and by then...I had to forego shower for washcloth bath.
July 28, 2014
Rated 5 out of 5 by Weddingguest11 Location
The Westin's location is excellent. We have stayed in Chicago many times and by far this was our favorite place. We will definitely return!
August 11, 2014
Rated 1 out of 5 by Indy Surprisingly terrible treatment.
I have stayed at this hotel many times. This past weekened, we took two couples with us and the treatment we received was unacceptable. We were talking in our room, and the hotel sent security up to give us a noise warning. They requested that we sign a form stating that they could request that we leave without a refund. We were mortified. I personally walked down to the front desk and was advised that the manager would call the next day to discuss. Management never called. When I pursued this the following evening, the response was simply that this is their policy. We were treated like common criminals sending security to our room! No music, no loud television, just six adults talking prior to leaving for dinner. If another guest complained, a phone call and polite request would have sufficed. Sending security was unnecessary and insulting.
March 11, 2013
Rated 5 out of 5 by zachary1 Epicenter
This Westin is so perfectly placed in this amazing city. 3 blocks from the beach, 4 blocks from the fabulous Rush Street district where our eating experiences at the outdoor cafes exceeded that of my experiences in Paris. From Keith at the front door to staff at the front desk to the very polite house keeping staff, I thank you for the very enjoyable stay.
July 7, 2014
Rated 5 out of 5 by jnally Long weekend in Chicago
We stayed at this hotel because of location and specials that were available. We had a great stay and would return.
August 12, 2014
Rated 4 out of 5 by Shelovesgreen Housekeeping
I checked into my room late due to some issues with my travel agency. When I arrived I found the room in okay order, but when I went to take a bath a noticed the toilette was unclean and then in the morning I stepped on some trash in the floor that was not mine. It was late when I checked in and the bed was clean. I reported all of this when I checked out. I was surprised, usually when i stay at a Starwood property they are always clean.
May 31, 2013
Rated 4 out of 5 by Janet38 A conference
We were at Westin, Chicago for a Sports Nutrition Conference. My room was very satisfactory. The rooms that the conference was held in were not. They were so cold that we had to wear our winter coats to be warm. The scrambled eggs served at breakfast were cold and runny. The box lunch sandwiches (vegetarian) were a roll with one slice of eggplant and one slice of tomato.
The staff tried to be very helpful, but did not remedy these problems.
April 29, 2013
Rated 3 out of 5 by Norm19 Poor Housekeeping service
I called service express to request for extra creamer and sugar because the one provided in the room has molds. It got molds due to one of the creamer was opened for sometime, I guessed. For about 20 mins, it didn't arrived. I called again to follow-up. It took about more than 15 mins before it arrived. But we are already about to leave, so I just told the housekeeper, never mind. Is this the Service express you mentioned in your phone?
January 20, 2014
Rated 5 out of 5 by Mikes Consistently awesome
I came with my 11 yr old daughter for the weekend getaway. Regretfully,I did not book the American Girl package. However, Kira the concierge, sweetened my little girl's heart and delivered fresh baked cookies and chocolate milk to the room to cheer her up and uplift her.
The location is central.The rooms are clean and stylish. Most importantly, the services were impressive and the rates were competitive. I look forward to my next visit!
February 16, 2013
Rated 5 out of 5 by LDew Wonderul experience
Thanks so much for a wonderful experience. Really, I usually don't take the time to complete surveys. But the exceptional service and quality of EVERYthing was phenomenal. From the front desk staff's graciousness at simply providing change for tips, to the Grill server and cooks allowing me to order breakfast item after the 11 am cutoff AND it being amazing, was so appreciate.
June 20, 2014
Rated 5 out of 5 by She072014 Westin Manager
I cannot thank the manage that I spoke to enough. She was very kind, patient, and truly accomdating.
I appreciate so much what Westin did for me and making a trip to the city the best it could be.
Cant wait to return.
July 31, 2014
Rated 3 out of 5 by sheryl17 staff fell short, hotel is nice
The hotel has a great location. The staff was terrible. Our room was not ready until after 5:00pm! Also, the next day our room was never serviced. We returned from being gone all day and our room was never cleaned! The response was, "nobody was gotten to it yet on that floor". Also, the woman at the front desk was not very friendly and seemed very confused.
June 30, 2014
Rated 5 out of 5 by DSES Great location
We were pleasantly surpised by the location. Right across the street from the John Hancock building, with the observatory and Signature Lounge. Within walking distance of Navy Pier, Lake Shore Drive, Chicago River. Shops and restaurants nearby. Great little place across the street for breakfast. Concierge available to answer questions. Used CTA from Midway with no difficulty. Bus service on the next block, but we walked most places.
September 4, 2013
Rated 3 out of 5 by Ford7 This hotel is in a great location
Located within walking distance of fun, popular Chicago attractions. As always, the signature Westin Heavenly bed made it easy to sleep in every morning.
The lobby can be a little crowded at peak check-in/check-out times, but offers a lot such as; lots of seating, restaurant, gift shop, Starbucks and Hertz rental car desk.
July 11, 2014
Rated 3 out of 5 by Linda1969 Comfortable Stay and great location
I had an overall enjoyable experience in your hotel..all staff and guest services were more than helpful, courteous and professional.. My one and only complaint would be the location of our room in relationship to the elevators. The elevator activity was louder than I was expecting and hindered sleeping, at times. When I return to your hotel on my next trip, I will remember to ask for a room away from the elevators. Thanks, Linda
May 6, 2013
Rated 5 out of 5 great employees
My family and I traveled from Detroit, MI for a funeral, I originally booked one room, I was able to add another room for the one day stay. The service express team was great. As we the five of us checked in. We were greeted with smiles and the willingness to help. The front desk agents name was Jerrell, he helped our check in go smooth and gave us options on dining in the hotel and around the area. We really enjoyed our stay.
August 27, 2013
Rated 2 out of 5 by ryan212 Zero SPG recognition
I was arriving late to the hotel but my younger brother was coming in early- He had just lost his wallet the day before so he had to come in paying cash. (college kids) Well obviously in this hotel they treat cash customers, like they treat like street dwellers. They gave him a hassle at check in. No SPG recognition- When I arrived they told me that all the suites were sold out for the night thats why he didn't get upgraded. REALLY THEN WHY on the SPG website could I still go online and book a suite room minutes later, nice try. I think its shady that they considered us of another class since he was forced to pay cash, even being a platinum member. the location is great and hopefully our case was just one that slipped through the cracks, Ive stayed here a few times before just this year alone which makes it even worse- but overall this looks very shady to me.
December 23, 2012
Rated 4 out of 5 by goldendoodle The Grill Restaurant
It was very difficult to get through the bar to get the The Grill for dinner on Thursday and Friday night. It was very crowded and the people were rude.
After two nights of trying to get through the bar for dinner we decided to get room service on Saturday night instead struggling with the crowd in the bar. Not our choice, but two women along at night the thought this was our only option. This problem needs to be addressed.
April 29, 2013
Rated 3 out of 5 by Daniel27 Business Trip
Staying several days at the hotel for a business trip, I was disappointed in a couple of things. The TV stations were poor, the majority not even in HD. Also, at check-in, were told that we were upgraded to a deluxe room because of joining their reward program. The room we were given was the same as presented on the website and we could not see any deluxe features. The staff was very helpful but overall, I was not impressed.
January 28, 2013
Rated 5 out of 5 by Will This hotel met or exceeded my expectations.
Great comfort and the staff was very, very accommodating .
August 10, 2014
Rated 5 out of 5 by Nina2014 Lolapalooza weekend stay
Location was great. Staff was very kind and
courteous at all time.
August 9, 2014
Rated 4 out of 5 by ANagory Excellent stay at Westing Michigan Avenue, as I have come to expect at this hotel!!
There are several reasons I always stay at this hotel when in Chicago!! The Westin Michigan Avenue provides the best service and personal attention from staff than any other hotel I stay at. They also provide me with frequent Platinum room upgrades with rare exceptions! I want to specially commend the following individuals for making sure my stays were comfortable -
Jerrel, Ashley, Carly, Anna and Diana. Thank you guys!!
May 14, 2013
Rated 4 out of 5 by Kevin88888 Great time, except
The car service from the airport to the hotel was poor. The driver and the car were fine, but the experience to get the car was terrible. First, they made us go to the internet to tell them when we got our bags and tell them what terminal. Second, they took a half an hour to get to us after that download. I've never had such poor service and we would have been better off in a cab.
June 1, 2014
Rated 1 out of 5 by Nikki75 This hotel is dirty and disgusting
There was a LARGE urine stain between the toilet and the shower that I needed to ask to be cleaned FOUR (4) TIMES before it was actully done. How is this acceptable??? The morning of my departure there was a bag of garbage outside of my room. I would NEVER EVER stay here again. As an SPG Platinum rewards member I travel often and can stay many places, I would rather NOT get points than stay in this health hazard!
March 18, 2014