Rated 1 out of 5 by TravelGuy Not my favorite Westin
I had numerous problems during my stay:
- Television receiption is horrible. I could not make it through a show without losing signal at least once.
- Internet reception is also bad, especially during the evening hours. I had to get up at 5am in order to be able to do my work.
- The fitness center is not well attended. They were completely out of water when I visited.
- I selected the ‘Green’ option twice. One time, housekeeping ignored my request and cleaned the room anyway. On the second occasion, I was not credited for Starpoints when I turned in my card to the front desk. (They also failed to clean my room on the single night that I did not select the ‘Green’ option)
February 13, 2013
Rated 2 out of 5 by jem28 Going downhill
I have stayed at this hotel several times before my last stay. I expected more from the staff and the management. When I first arrived, there was a huge line of cars so I could not get out immediately. Then, I had to coax one of the valets to help us with our bags. Once we got inside, the check-in process was okay. We asked for and were granted a late check-out time, which was nice. Yet, I had to ask to have someone help me with my bags. This is something that should be taken care of without me asking. The bell-hop was polite and got us to out room without incident. The room was spacious, but could have used some dusting and painting. We had dinner plans, so we called to have our car brought around. We gave the valets the requisite 15 minutes, but when we arrived, the car was not there. We waited another 10 minutes before they asked us what our valet number was. Luckily, we still made it to our dinner reservations on time. When we returned, we settled into bed and there was continuing loudness from the halls, which of course was not the hotel's fault. The next morning, we ordered coffee for two, a bagel, a muffin, a scrambled egg wrap (with potatoes) and a yogurt parfait. The room service was quick and the server was polite. However, we received coffee service for one, the pepper shaker had dried ketchup on it and the coffee was just awful. Twice before we left, we had people trying to restock and clean our room even though we asked for a late check-out. We decided to pack our things and leave early because of our experience. We called for our car and I went to the desk to check-out. I was asked about our stay, which I relayed my information to the clerk. I was offered coffee and Buckeys for my troubles. I declined both. When we got outside, again, our car was not there. The valets again asked us for our number and they ran to get the car after a few minute delay. When the car finally arrived, one valet was so quick to put our bags in, he dinged the car. This was a fitting end to a very disappointing stay at the Westin. I expected better treatment and certainly will never return.
February 13, 2013
Rated 4 out of 5 by rfuller911 Good but didn't return my iphone charger
Lost my iphone charger and they didn't find it..
February 11, 2013
Rated 5 out of 5 by Keven Business visit
Great hotel renovation of a landmark building centrally located with an amazing staff
February 11, 2013
Rated 5 out of 5 by FBurgess Friendly and accommodating
We recently stayed during a weekend and truly enjoyed our visit. Meredith at the front desk was friendly and helpful, the room was clean, the building elegant and the valet parking quick and convenient. Great stay!
February 9, 2013
Rated 3 out of 5 by ElSi Columbus Ohio
Nice Arcitectural hotel, room was small and bath was small. Breakfast room service food was poor
February 8, 2013
Rated 5 out of 5 by Jeff48 Beautiful Hotel
Very nice Hotel, staff was extra helpful, professional and cared
February 8, 2013
Rated 4 out of 5 by WeddingGuest Great facility and comfort, terrible valet
The Westin- Columbus itself is a beautiful hotel, with wonderful rooms that are extremely comfortable. The only downside is a poorly managed valet where upon check-out myself and friends had to wait anywhere between 30-90 minutes to get our cars. I would highly recommend calling far in advance and hope that the hotel implements a better system.
February 4, 2013
Rated 5 out of 5 by mike7 Very relaxing atmosphere.
This was a business trip but the hotel had a very relaxing atmosphere. Service was wonderful. Really enjoyed the stay.
February 3, 2013
Rated 4 out of 5 by Theresa Staff is very helpful!
Everyone was very welcoming and helpful, especially Rasheeda at the front desk. We were given a room upgrade and microwave arrived promptly. Fitness room is awesome! Very satisfied!
February 1, 2013
Rated 5 out of 5 by Daniel28 Great Hotel
This is a beautiful historical building with far more character than a typical hotel. The room was huge and had lots of windows. It was also clean and comfortable. The staff was very hospitable and made us feel welcome. I would highly recommend The Westin Columbus.
January 25, 2013
Rated 4 out of 5 by hawkeye great location
nice downtown spot, with nice restaurant on site, as well as restaurants within walking distance.
January 22, 2013
Rated 4 out of 5 by BuckeyeAnniversaryCouple Staff and service are great!
Service and friendliness of staff at the Columbus Westin were outstanding...best we've experienced in quite some time.
January 20, 2013
Rated 1 out of 5 by ckgone This was my worst SPG experience
Really disappointed in this hotel. How do you forget to stock towels in a room? Broken heater was left unfixed and they didn't offer to move rooms for me. Breakfast food was mediocre at best.
January 20, 2013
Rated 3 out of 5 by jdm58 Disappointing service
I stayed at the Westin Columbus on a near-weekly basis for about 7 months while I was doing business in Columbus (May to December 2012). The basic facilities are fine: rooms are a bit small and could use some updating, but the bed, shower, etc., are generally of the typical Westin quality.
What wasn't of the typical Westin quality, however, was the service. For the most part, I’d describe the service as “spotty” – most of the issues I encountered were not a big deal on their own, but together contributed to a lower quality experience. However, over the last month or so that I stayed there, the service level seemed to drop markedly, such that a day could barely go by without my having to deal with some sort of issue.
January 15, 2013
Rated 1 out of 5 by gmm21 poor finishes
The wallpaper in our room was unfinished. There was drywall mud on the wall, it felt like we were staying in a construction zone. I expected more from the Westin.
January 14, 2013
Rated 5 out of 5 by CWSmith Excellent. Platinum SPG Service.
I had an excellent experience at the Westin Columbus! As a frequent traveler and a Platinum SPG member I felt completely taken care of and very comfortable. Wonderful room upgrade--you could have had a dinner party and a yoga class going on at the same time in the room I received. Lovely note from the manager, mini box of chocolates, extra water = perfect! Hotel is in a great location as well--lots of restaurants nearby but the immediate corner where the hotel is located is very quiet which makes a big difference when traveling often. Front desk employee was friendly, informative, and professional. Overall, couldn't have been better. Thanks!
January 10, 2013
Rated 5 out of 5 by SJohnson Wonderful Stay
Loved the staff!
Loved the room!
Loved the Westin!
WILL be back :)
January 7, 2013
Rated 5 out of 5 by Jamore Wonderful time
We highly recomend the westin hotel to all our friends and family visiting Columbus ,ohio
January 6, 2013
Rated 2 out of 5 by jwozno Poor room quality
This Westin did not have the comfortable heavenly beds, linens, and pillows as others do. These items were old. The flat sheet on the mattress was short, exposing the mattress pad. The linens did not feel or smell clean.
Rooms were old and musty smelling.
January 5, 2013
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 5 out of 5 by BAUD VERY NICE HOTEL
The room seemed small. I thought that I was suppose to get a larger room. Also had problems with the phone not working. The maintenence person could not fix the phone.
January 4, 2013
Rated 5 out of 5 by Carol63 Lighting
Lighting was horrible, not only in the bathroom but also by the beds.
January 3, 2013
Rated 4 out of 5 by Gojira Great location and excellent staff
The room was comfortable, the staff very helpful, and we enjoyed our stay.
January 1, 2013
Rated 5 out of 5 by Bob321 Immaculate facility & service
This restored historic hotel is fabulous. So beautiful. The service is unbelievable, from the bellman to the waiters in the dining room. Just wish they had a larger formal dining room.
December 31, 2012
Rated 5 out of 5 by weddmom12 great place to host a wedding
We booked the Weston for our daughters wedding and reception. The staff is easy to work with and they are so supportive. We made a great choice.
December 30, 2012
Rated 5 out of 5 by Philou60 Great room
Stayed for an overnight stay on our way to Kansas City from New Jersey and this was great!
December 26, 2012
Rated 5 out of 5 by Kateo12 Wonderful Staff
beautiful hotel and personable staff.
December 25, 2012
Rated 5 out of 5 by gomp11 love this place
great staff, great rooms!!!
December 23, 2012
Rated 2 out of 5 by CRC1 Westin stay
This was the most outdated Hotel we have stayed in. Over priced in an area were you had to pay to park your car. In todays world, you either change with the times or you fall behind the competion. Rooms were dated. This is a Hotel with a beautiful Lobby and friendly staff, but lacks in value for the money. We were given two coupons for a free cup of coffee in the morning. Are you kidding me? A free cup of coffee. Is that suposed to be a benefit? The Bathroom had low water pressure, cracked tub, woodwork was chipped, tiles uneven. Electrical pug ins would not work to charge our cell phones. My wife and I thought we would treat our son and daugher inlaw to an experience to remember. I'm sorry to say it will be remembered, but not in a nice way. We ended up staying in a another Hotel which was more accomidating and had everyhing a person could need, and then some. We travel to vist in the Columbus area from South Dakota to visit our son and daughter inlaw and it was decided we will stay in an other Hotel in the future. Half the price, twice the value. I'm sure this type of Hotel and attitude was something special in the 60's and 70's. Today, you have stay with the times.
December 23, 2012