Rated 1 out of 5 by Peter Hotel needs work
Hotel is looking run down. Carpets pretty dirty in room, shower has mildew on metal etc. Not what I expect out of Westin
February 8, 2013
Rated 4 out of 5 by WHotelKindaGirl Lovely Property. Close to Everything
The hotel has a sleek, modern look to it. The atmosphere is warm and inviting. The staff is very nice and accomodating.
May 25, 2013
Rated 5 out of 5 by Kareno One night,
Although we only stayed one night I thought the staff and wait staff was very helpful and polite and tried to please us
April 18, 2013
Rated 5 out of 5 by great super
The best stay I have ever had in Memphis.
Bed. Shower, Food, and service of the ladies up front. Totally Super
March 11, 2013
Rated 5 out of 5 by Julie13 Has Great features and convenient to College of Rhodes.
The trip was very nice. We were there to visit Rhodes College in Memphis. Hotel met all of our expectations.
February 13, 2013
Rated 1 out of 5 by Irish7 Very pleasant staff
Had my car ready for me at checkout time. Best beds and showers anywhere. Food at LeBleu is truly five star.
December 21, 2012
Rated 4 out of 5 by JoeKR Beautiful Room
Fantastic service, excellent city location, and great, comfortable rooms. It was a pleasure to stay here.
May 27, 2012
Rated 3 out of 5 by Prem Good location
all was well but there were dead bugs/roaches on the floor that we wouldn't have expected at a Westin.
July 8, 2013
Rated 5 out of 5 by j1492 This hotel has it all
great location All the staff were great and the room,bar and were above average. I would stay here again
April 3, 2013
Rated 5 out of 5 by Maureen1998 Great location,
Great location Fed Ex Arena, Beale street, Gibson Guitar all just steps away. Hotel was clean and quiet.
March 13, 2013
Rated 2 out of 5 by none2012 This hotel was acceptable
The room accomodatiuons were below par. electrical sockets were damaged and the room wasnt clean
November 26, 2012
Rated 5 out of 5 by Marsh This hotel food and beverage
Experienced the new menu in the restaurant which was excellent both for dinner and breakfast
April 11, 2013
Rated 5 out of 5 by Glenn Great location
Top notch hotel with great service and only hotel IN the Beale Street Entertainment District
March 2, 2013
Rated 4 out of 5 by panchohio Great Hotel, extras very expensive
Charge for WiFi, Charge for Parking, Parking not convenient, Don't Touch Amenities in Room
February 19, 2013
Rated 5 out of 5 by FromMemphis Exceptional Staff
Check-in was quick and efficient. Answered all my questions. Staff was very professional.
December 8, 2011
Rated 4 out of 5 by Casfay Great Location
Within walking distance to many attractions. Hotel room was clean and comfortable. We were on the quiet side and so had no problem with noise, but friends on the Sullivan's Pub side were kept awake until 5 am with loud music. Some of our party had no shampoo, etc in their rooms, and we had no coffee additions ( cream, sugar) upon arrival. We were supplied as we asked. Make up mirror in our room was clean on one side, but dirty on the other. Just small details, but details are everything! Beds were very comfortable. Room was spacious. Could not get the room cooled downed enough for us at night, but we do like it very cold. Valet parking is expensive, but worth having it when you return to the hotel and many streets are blocked off due to events in the area. Wine by the glass was very expensive at the bar in the hotel. ( $27 for 2 glasses, ni tip). We attended a wedding reception there and the food ( southern style) was delicious ( but expensive for the bride's family $55 per plate. Of course that included the venue, service, food, cakes, etc. They were well organized with set up, bar, etc. I would stay here again because it was a good location and the staff is FANTASTIC!! Very friendly and helpful.
June 17, 2013
Rated 5 out of 5 by sahimber The Westin
Excellent hotel and staff. Great location. Internet should be free for SPG members.
February 12, 2013
Rated 5 out of 5 by Ellie56 Features and service
Unparalleled and distinguished by the people than operate the facility.
January 19, 2013
Rated 3 out of 5 by renee73 Lacking amenities
There was no concierge service. The bar did not open until 5:30 on the weekends.
March 5, 2013
Rated 5 out of 5 by smod 2nd time there, love the place
great spot. I tell everyone that if you are in Memphis, stay at the Westin.
June 21, 2013
Rated 4 out of 5 by Professor1908 A Hotel Gem in Memphis
This has become my go-to hotel every time I go back home for a visit!
August 11, 2013
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 5 out of 5 by DP23 Great & Trendy Hotel
Great and Trendy Hotel. Front Desk, Valet staff and AV staff are great.
July 5, 2013
Rated 5 out of 5 by leefus48 leefus48
Great bed to sleep in and right at Beale St with an excellent resturant.
April 2, 2013
Rated 5 out of 5 by Art71 Late arrival
Very accommodating. We were late arrival due to airline issues.
June 25, 2013
Rated 5 out of 5 Great hotel to stay at in Memphis
I've stay at this hoteltwo times now. Both stays we're excellent.
July 9, 2012
Rated 5 out of 5 by Kelvis Great location - Very nice & clean.
Perfect location - spacious, clean rooms & very helpful staff.
August 6, 2012
Rated 2 out of 5 by FrontDeskSpoilsStay Location isn't everything
It's a shame to have to give this lovely hotel a bad review. We thought with the high rates of this hotel we'd at least get good service. Well, the bartenders at bleu and the valet/bell people were great. But, the main hotel bar and front desk attitudes need a lot of improvement. Not sure what the deal is with the bar but the front desk can somewhat be excused for the predicament they were put in. There were two large parties there and the hotel was booked. We arrived at 1:30 and were turned away early for the 3:00 check in. Then killed some time until 3 but didn't get our room until almost 5. We were one of many. There were suites avaiable but we weren't offered one. We did get plenty of sass and attitude from some of the front desk clerks, particularly the auburn-headed girl. How does this continue to happen at this hotel? Do you not have enough cleaning staff? Pay overtime. Pre-arrange check-ins as 5:00 when booked to capacity, then we know. Give the front desk clerks the power to offer comped drinks or room upgrades so they're not stuck up there waiting for manager approval. Our reservation email noted a 3:00 checkout and extended stay weekend bragging rights. When I called down to confirm, I was informed very rudely that they could not do that in the winter. Yet, there's a sign in the lobby indicating such. I kindly suggested that they take this up with the website support so others don't get misled as I had, she didn't seem to care. I asked her to change my address in the system. and she acted as if she'd taken it but I had to make the change myself today. Location isn't everything. Yes, you may get bookings because of it but your management needs to work on adjusting these bad attitudes and giving the front desk the tools they need when presented with these predicaments. There is no way you should have to check in after 3 when the check in time is 3.
January 27, 2014
Rated 3 out of 5 by ayla room service
don't expect room service to be interested, or prompt.
August 8, 2013
Rated 3 out of 5 by TKing Good hotel, awful restaurant
Upon arrival to hotel the Valet was slow and nearly 30 dollars after tax! Check in was easy and moderately quick. Room was great and very comfortable. On the morning of check out my wife and I attempted to eat on the onsite resturant "Bleu" for lunch, with only 3 other tables being occupied when we arrived. An appetizer of Mac and cheese was ordered to which we reaffired we want BEFORE our food. I ordered a turkey melt and my wife ordered one of their specialty salads. After 30 minutes the mac and cheese was brought with my wife's salad, with no site or mention of my turkey melt.
My wife's salad was something you would expect from a fast food resturant, with only lettice, a few tomatto's and a couple of croutons, but missing everything that was supposed to make it a "specialty". We voiced our dis-pleasure with the salad after our waitress made it back around after 5 minutes (again with no mention or site of the turkey melt). We asked to pay our bar bill and leave.
Valet took over 15 minutes to retrieve our car on check out, again this area wasn't busy.
Poor service, long wait times and no effort to help the situation will leave us not only avoiding this restaurant in the future, but with it being the only place to eat at the hotel while trying to make a quick exit likley means will be staying elseware in the future.
November 29, 2013