Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013
Rated 4 out of 5 by 550frank Great Service
I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight.
March 13, 2013
Rated 5 out of 5 by Roland Canada Day
Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price.
July 11, 2012
Rated 5 out of 5 by Chesea23 Wonderful stay
Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us.
July 9, 2012
Rated 4 out of 5 by peter12 This hotel has a very good location
The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel.
January 28, 2013
Rated 5 out of 5 by JR1961 Restaurant staff excellent
During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service.
April 1, 2013
Rated 5 out of 5 by traveller222 location location location
close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion)
October 11, 2012
Rated 5 out of 5 by BCSechelt Lovely location
Great place to stay while in Ottawa, has you in the centre of town, great places to walk, to sightsee, the parliament buildings close. Shopping and lots of restaurants close in the Byward Market
August 28, 2013
Rated 2 out of 5 by Rocco65 The room
Was quite uncomforable. Given that, with gold status, and having booked months in advance, I would have expected that my room would not have been given away because of my late arrival. Disappointing!
February 14, 2013
Rated 4 out of 5 by Nedly Westin
Another great stay. The hotel is installing a new elevator system, not sure if it will end up being more efficient or not, elevators seemed slow to respond. Other than that, the stay was great.
August 27, 2013
Rated 4 out of 5 by PC11 quiet stay even with a hotel full of grad kids
I was somewhat anxious at check-in about the noise level in the hotel because kids from a graduation were staying at the hotel. The front desk put us away from the students and we had a great stay.
June 17, 2013
Rated 4 out of 5 by Canadatripper Great Location, Nice fitness center
The Westin is a great location for the touring. The staff was friendly, & our room & was comfortable and roomy. There was a nice fitness center & a pool as well as a squash courts/basketball courts.
August 27, 2012
Rated 5 out of 5 by jesy88 Good location and great service
Central in location. Close to good shopping area and nice restaurants. Room was spacious, comfortable and clean. The hotel staff made you feel welcome from time of check-in till the end of my stay.
November 25, 2012
Rated 4 out of 5 by sensfan Great location/view
Hotel is located right downtown, attached to congress centre and rideau centre...easy walk to NAC, Parliament, Market...recommend staying on high level floor with Parliament view...very nice
March 20, 2013
Rated 4 out of 5 by Jay2012 Ottawa Stay, August 2012
The elevators are under reconstruction and totally screwed up. You need to be patient, very patient with them. Otherwise it is a very good hotel and the staff was professional and polite.
August 22, 2012
Rated 4 out of 5 by Janet7 Excellent location
Hotel was great !
Location was ecellent close to everything !
Whenever I am in Ottawa I stay at the Westin its the best hotel in Ottawa. Staff are very friendly and helpful in every way.
June 1, 2012
Rated 4 out of 5 by Mark2013 Westin Ottawa
My choice while in Ottawa (and I am there a lot)! A great hotel (which will be even better when they finish their elevator renewal project). Staff is concientious and customer focused.
February 1, 2013
Rated 5 out of 5 by SPaw Great Location
Great Location in Ottawa. Banquet staff very professional and easy to work with. Heavenly beds are extremely comfortable.
December 2, 2013
Rated 5 out of 5 by Hedgerow Fantastic hotel in the heart of Ottawa
Great location with superb service. You will be lucky if Rebecca is in charge of your room while you are there. She is top notch!
Everyone we encountered offered superb service.
August 2, 2013
Rated 5 out of 5 by Office Great Service
Thank you for the great food and service all around. Everyone is so friendly and go our of their way to ensure we are well taken care of , 5 star expereince for my wife and i ... .
December 19, 2012
Rated 5 out of 5 by Stig21 Excellent Hotel & Service
First time I stayed at the hotel. I have to say, it was one of the best hotels I have stayed at do date. I travel quite extensively, and have to say the service was outstanding.
January 28, 2013
Rated 4 out of 5 by RJ717 poor wireless service
Exceptionally poor wireless service throughout the hotel and the elevator construction, that is ongoing forever, makes the floors poorly accessible. Expect long elevator waits
April 30, 2013
Rated 5 out of 5 by ag23 location, location, locatioon
Wonderful hotel and staff. Fresh flavored water in lobby was a nice touch during heat wave. Walking distance to everything. Nice ambiance and fresh smell through out building.
August 9, 2012
Rated 4 out of 5 by Peg123 Ease and Comort at the same time
As an event planner, who was hosting a holiday lunch for 650 people, it was nice to stay and be cared for the night before, so I could wake up relaxed/fresh and ready to go!
December 10, 2012
Rated 5 out of 5 by preacherray Staff and room were great
Staff was very attentive. The complimentary beer and crackers was very appreciated. Room was very clean and bed was comfortable. We are looking forward to our next stay.
December 28, 2012
Rated 5 out of 5 by Ellen616 Helpful staff
Concierge staff was very helpful to us. One elevator was under construction during our stay, but the staff did a nice job staffing the working ones during "peak" times.
August 15, 2012
Rated 5 out of 5 by Mirella21 Easy access to the Rideau Shopping Center
Excellent location with easy access to Rideau shopping center. Amazing shopping experience. Great view. Excellent staff. A lovely experience all around., Thank You.
September 7, 2012
Rated 5 out of 5 by VJL114 EXCELLENCE IN OTTAWA
THE WESTIN OTTAWA MET ALL OUR EXPECTATIONS AND MORE. THE STAFF WAS VERY FRIENDLY AND HELPFUL. EVERYTHING WAS VERY ENJOYABLE. WE FOUND OUR HOTEL IN OTTAWA!!!!
August 27, 2013
Rated 4 out of 5 by Libraran1 Great staff nice hotel
We enjoyed our stay and found staff very helpful...they provided a great kids programme on the Saturday ..making cookies with a chef ..,wow. Thanks we will return.
February 18, 2013