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Rated 4.3 out of 5 by 548 reviewers.
Rated 5 out of 5 by Great service and amenities The staff, service and food was excellent. July 17, 2014
Rated 5 out of 5 by Great accomodations The Weston has accommodated us for several years for Canada Day festivities. Excellent service. July 4, 2014
Rated 1 out of 5 by Check-in time With advance reservation staff was unable to locate room till 9pm on arrival day. Several other guest were moved to other hotels while I waited in lobby. Charged for internet that I did not request. Poor, poor service. November 26, 2013
Rated 4 out of 5 by Great Service I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight. March 13, 2013
Rated 4 out of 5 by A very expensive stay A very nice hotel with great comfort of course cost more than other. But not to include internet in the fee, even for members seems very strange. I really do not think the stay was worth the price. April 11, 2014
Rated 5 out of 5 by Canada Day Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price. July 11, 2012
Rated 5 out of 5 by Excellent housekeeping staff The room we stayed in was very well cleaned every day. July 11, 2014
Rated 5 out of 5 by Interesting Experience Overall my experience with this hotel has been nice. The hotel personnel, from the front desk staff to cleaners, have been extremely friendly. Also, the location of this hotel is amazing. You are minutes away from the parliament hill, some good vibrant local bars, and of course literally seconds away from a shopping mall. Two things I wish would have been different: 1) the elevator design is out of this world strange - you are asked to select which floor you wish to go prior to boarding the elevator - what if you change your mind after you get on it? what if you don't feel safe/comfortable (you can't get out on any other floor except for the one you have selected)? 2) I understand it is a big hotel and there are at least 2 conferences going on when i was there, but i didn't think consistently waiting for 40 minutes for things (e.g. slippers) to get delivered to my room was a reasonable. Also, when I asked for my room to be cleaned at 5pm (i don't know why it wasn't cleaned during the day), it took them at least an hour to respond. Despite these minor imperfections, I would still recommend this property to others. May 18, 2014
Rated 5 out of 5 by Wonderful stay Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us. July 9, 2012
Rated 4 out of 5 by This hotel has a very good location The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel. January 28, 2013
Rated 5 out of 5 by Comfortable rooms My room was very comfortable. Good beds. Would definitely return. July 7, 2014
Rated 5 out of 5 by Ideally located, excellent hotel The Westin Ottawa is ideally located, connected to shopping and minutes away from major attractions. Staff and service are absolutely exceptional. Recently renovated rooms are pristine, with splendid views. November 26, 2013
Rated 4 out of 5 by Comfortable/relaxing Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here. October 11, 2013
Rated 5 out of 5 by location location location close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion) October 11, 2012
Rated 5 out of 5 by Restaurant staff excellent During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service. April 1, 2013
Rated 2 out of 5 by Lack of Heat Emplyees could not get heat on in our room. It was cold! Air conditioning remained on despite thermostat. June 24, 2014
Rated 5 out of 5 by Friendly and comfortable The occasion was the RCMP Veterans, Association's Annual Convention and my wife enjoyed the stay very much. Thanks for your hospitality. June 10, 2014
Rated 5 out of 5 by Great Staff Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express November 19, 2013
Rated 4 out of 5 by This hotel has a great location Hotel was nice and roomy. Great view and location. Was a bit noisy because we were located near elevators. Otherwise had a wonderful time in Ottawa June 2, 2014
Rated 4 out of 5 by Good Quality; Premium Price Facility is very nice. Rooms were comfortable and reasonably quiet. Location is close to airport and convenient to many dining options. Premium price, but not outrageous. May 12, 2014
Rated 5 out of 5 by Weekend We thoroughly enjoyed our stay! The room was lovely and the staff very friendly! July 1, 2014
Rated 4 out of 5 by Poor Internet Services Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop. October 26, 2013
Rated 5 out of 5 by facilites were wonderful for conference we attended Facilities were wonderful for conference we attended July 7, 2014
Rated 2 out of 5 by The room Was quite uncomforable. Given that, with gold status, and having booked months in advance, I would have expected that my room would not have been given away because of my late arrival. Disappointing! February 14, 2013
Rated 5 out of 5 by Wonderful All staff were friendly and helpful. We requested a later check out time and received our request, thanks so much! June 17, 2014
Rated 4 out of 5 by Great Location, Nice fitness center The Westin is a great location for the touring. The staff was friendly, & our room & was comfortable and roomy. There was a nice fitness center & a pool as well as a squash courts/basketball courts. August 27, 2012
Rated 5 out of 5 by Room I had a room with a workout facility - treadmill, weights, exercise ball. I could workout whenever I felt like it. Plus, the room was large with a king size bed - perfect!! April 30, 2014
Rated 4 out of 5 by quiet stay even with a hotel full of grad kids I was somewhat anxious at check-in about the noise level in the hotel because kids from a graduation were staying at the hotel. The front desk put us away from the students and we had a great stay. June 17, 2013
Rated 5 out of 5 by Good location and great service Central in location. Close to good shopping area and nice restaurants. Room was spacious, comfortable and clean. The hotel staff made you feel welcome from time of check-in till the end of my stay. November 25, 2012
Rated 5 out of 5 by This hotel is positioned well in the city of Ottawa One of the best Westin's ever! July 11, 2014
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