Rated 3 out of 5 by Rand A bit disappointing
We had no heat in our bathroom whatsoever. It was freezing in there. Also, we were close to the elevator and you could hear it all night long.
After checking out, we were erroneously charged for the use of the stocked refrigerator. We have since been credited, however we did not need this additional aggravation.
February 4, 2013
Rated 4 out of 5 by David2201 Time to update
I love the location of this hotel on N. Michigan Ave convenient to all the activities on the street with a great staff. BUT, it is overdue for refreshing. The hallway carpets are stained/soiled, lighting is substandard, and about 75% of the time one of the elevators is out of service making for some long waits.
September 16, 2013
Rated 4 out of 5 by Jaimepintoa Great Location
I really enjoyed my stay at Westin Chicago. The location is the best, rooms are very confortable. The only bad points were that the TV had a little of bad quality on some channels. The room space is perfect.
The lobby is small for all the everyday movement and people. I think that there is not enought staff
October 15, 2013
Rated 4 out of 5 by xxxxyyyyzzzzz Needs sprucing.
This hotel (especially the lobby) needs a little upgrading.
May 15, 2014
Rated 5 out of 5 by Slickette Check in
Got there at 0630. Had a voucher but no room was ready.
May 15, 2014
Rated 5 out of 5 by Lee65 Stay 7/14/2013
My granddaughter and I spent two nights here for our time in Chicago and she as we'll as myself had a wonderful stay. The staff was there to help in anyway we needed. If I had one problem it was that I would not cool the room as we wanted. But then again it was very hot out. We would stay again in a minute.
July 17, 2013
Rated 4 out of 5 by Marivi4 Perfect Spot
The hotel is located in one of the best spots in town, near all the stores and very close to the train station. Our room had a great view of the Magnificent Mile. Overall hotel staff was great, Ashley checked us in and was very nice and friendly. Will definitely stay there again when I return to Chicago.
October 22, 2013
Rated 3 out of 5 by Minz Subpar room
I have stayed at this hotel a number of times and I am sure all hotels must have their unfortunate rooms but this is the first time I have had one at this hotel. It was just disappointing when you know how nice other rooms are. I booked it the way I always do but must have drawn the short stick this time.
January 17, 2013
Rated 4 out of 5 by Kat23 Price Quotes Deceptive
We were told that our stay would be $129 per night. Now I can understand the extra $20 in taxes per night but NO ONE told us it would cost $60 per night to park there. So our $129 a night ended up being over $200 a night and we were NOT happy about it. Truth in price quotes would have been appreciated.
February 17, 2013
Rated 1 out of 5 by rr92rr AWFUL Valet Parking
My experience at the Westin on Mischigan avenue was ruined by my valet parking experience. The staff was completely disrespectful, and kept me waiting almost one hour to park my car. The hotel is nice, and the servic e at the desk was exceptional, but it was ruined before i even got there by the valet.
May 28, 2013
Rated 4 out of 5 by lexus2010 Upkeep
Celing should never be spot painted.
it gives the room a bad appearance.
it makes it appear as if management does not care.
The closet had a bad odor.
I noticed this after we came back to change for the evening.
I didi not mention this to the front desk as I did not feel like playing "room shuffle".
September 16, 2013
Rated 5 out of 5 by KevinK Thanks for the help
I had mistakenly made my reservation at another Westin in Chicago and did not realize it until I arrived at the hotel to check in. The woman that was checking me in quickly called the other hotel and transferred my reservation with no issues or additional charges. Actually recieved a better rate!
February 7, 2013
Rated 5 out of 5 by Winona81 Well cared for
My stay was fantastic! From the very beginning of being greeted on the sidewalk by the doorman to incredibly courteous staff to having the doorman help me flag down the shuttle van driver and helping me with my suitcase. It was a terrific experience. Amazing food, hospitality and accomodations.
January 28, 2013
Rated 3 out of 5 by Martin Rooms
We were in a "traditional" room and found its layout, closet size and furniture facilities to be lacking. We do not believe that we received appropriate value for our rate and should not have to pay a premium to get a "descent" room.. Your standard room ought be to at a higher quality and size.
April 15, 2013
Rated 5 out of 5 by Rich Great Staff
From the wonderfully friendly welcome of Yvonne at check-in to checkout (including the waiter staff at the Grill) the staff were especially friendly and helpful during my stay. This was even before being identified as a Starwood Member ...upon identification as an SPG member it got even better.
February 4, 2013
Rated 3 out of 5 by Anninks Noise
Beautiful hotel but the noisiest hotel I've ever stayed in - all night long noise from inside the hotel - not sure if it was the elevator or what but like I said I've never experienced that before from inside. We attended a wedding there and it was beautiful and the food was excellent.
December 10, 2013
Rated 4 out of 5 by GmaSue63 Visit with granddaughters
My friend and I decided to take our granddaughters to Chicago to visit and have lunch at the American Girl Place. Your hotel was recommended as having an American Girl Package. C.N.- Business Travel Sales Manager, helped me make this a dream come true for the girls, the grandmothers, and even the dolls. C.N. not only coordinated the package for us, but also recommended different things to do. We couldn't have asked for a nicer and more cooperative contact at the hotel. The girls loved their American Girls doll beds, the ice cream sundaes, the discount coupons for meals, and the American Girl in-room movie. My friend and I were very happy with the way the entire staff worked to make the girls' experience the trip of a lifetime, from the concierge who made sure the doll beds were in our room on time, to the lady at room service who made a beautiful tray for the girls' ice cream sundaes. We highly recommend this package for any family visits to Chicago which include visiting the American Girl Place.
October 3, 2012
Rated 1 out of 5 by Czarlaz Poor service
We had a roll away bed ordered for our daughter. We did not have it set up as we checked in. We were told it would be delivered in fifteen minutes. Then delivered at 7 We attended the wedding reception told it would be delivered at 11 finally delivered at 2:30 am. Totally unacceptable.
September 2, 2013
Rated 5 out of 5 by edpannell As Always, one of the best hotels in Chicago
I booked a room thru Southwest Airlines a couple of years ago, and was very surprised at the cost of the hotel. And was even ore surprised once I arrived. I didn't expect a fantastic room and view!! I make this hotel the only place I stay when I visit Chicago!.
February 17, 2014
Rated 4 out of 5 by Unhappy1950 Fix the elevators
The elevators were a MAJOR inconvenience. They could not accommodate the number of people attending our conference. As a result, there were long lines and numerous delays, making for a very uncomfortable experience.
March 30, 2014
Rated 4 out of 5 by Shniece The Location of this hotel is Excellent
The location of this hotel is excellent-go right you have the parks and shopping...you go left out the main entrance you have the shops and tons of eating location....the playhouse is also only a block or so away-you can walk or take a short cab ride everywhere in downtown Chicago~
November 11, 2013
Rated 5 out of 5 by Sunshine6766 Hotel restaurant personnel
Quality restaurant staff in the morning for breakfast. Our server was very courteous and personable. The following morning he greeted us by name and brought us coffee immediately upon seating us. Even remembered we took cream in our coffee. Always smiling and checking on our needs.
September 2, 2013
Rated 5 out of 5 by anne1000 Love the location!
We have stayed at the Westin Michigan ave several times and love it! Staff is wonderful, room is very nice and clean, the staff always are willing to go out of their way to make our stay more enjoyable!
April 3, 2014
Rated 5 out of 5 by BigMom Conference with Daughter
Exceptional Service, Close to everything.
Beds were very comfortable; just like home.
Cons: The nozzle to turn on the shower was broken off completely, we had to use a washcloth to grip the end of a screw and pull it out to get the shower on. The water pressure wasn't very strong.
April 15, 2013
Rated 5 out of 5 by krisbtweets Everything you'd expect, and more
The usual great experience when staying at a Westin. Along with some fantastic customer service - I needed a spoon, didn't want to walk down Michigan ave at 10pm and with a quick call one was at my door 10 minutes later.
Great location, on the main strip, but slightly tucked away.
June 3, 2013
Rated 4 out of 5 by ciccio80 Great location and excellent staff
Stay here mostly for the location as it is the best. I stayed for business and there are so many great restaurants, shopping and attractions all within walking distance. THe hotel is in need of a renovation, especially the hallways but overall the value is great for the location.
February 25, 2013
Rated 2 out of 5 by hperry An underwhelming Westin
Friendly staff but facilities are below average. I was upgraded to a deluxe king room with an extremely noisy ventilation system.
An evening beer is $20 delivered.
$9+$5 delivery +24% gratuity. As an SPG Platinum member and recent Westin guest I wouldn't return unless I had to.
September 30, 2013
Rated 2 out of 5 by gilley19 I was disappointed
We have been coming to the Westin Michigan Ave for 5 years now to celebrate my mother's birthday. This year she was 84, quite an accomplishment. This year we were all dissappointed in our rooms and the hotel in general. It badly needs a facelift and some life breathed in to it.
October 28, 2013
Rated 5 out of 5 by JennyB83 Stay in Chicago
The Westin on Michigan Avenue 909, is the only hotel I stay at when visiting Chicago. It is a friendly, clean and accomodating hotel. I have never had a bad experience as of yet. Anytime someone asks me about staying in Chicago, I would only recommend The Westin on Michigan Ave.
October 8, 2012
Rated 3 out of 5 by Pfried Very Worn Down
While this hotel is in a great location and has lots of charm, the room are in serious need of an update. Fraying carpet, exposed electrical wires in the wall (not safe for kids!), mis-matched furniture etc... I am not picky but this is one of the weakest Westin's in the lot.
September 20, 2013