Rated 4 out of 5 by Doc66 Good experience overall
Quiet, clean, crisp linens, comfortable bed, wonderful showers, convenient location.
Staff very helpful in general although concierge staff (a woman) less than forthcoming with assistance - wanted to explain to me how to schedule Go Boston shuttle rather than doing it for me. Since Westin doesn't provide an airport shuttle it seems concierge could provide the assistance in scheduling. GoBoston staff at the time of my call were very inept.
Missed business center and an updated TV with newer features but maybe hotel in the process of providing these, I hope.
Another thing that became an issue was the lack of ambient humidity. My corneas and nose became so dry and I was continually having to use eye drops for moisture. I stayed a full week so this was no small problem and was in the hotel most of the time because I attended a meeting there.
I would stay again for the convenience to the meeting but hope there have been upgrades when I return.
December 11, 2012
Rated 3 out of 5 by PaterNoster05 Mixed feelings
The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome.
January 6, 2014
Rated 4 out of 5 by Robert919 Prefer this hotel over most in the city.
My wife and I have had several stays at this hotel.. and they have all been great, with the exception of her Birthday stay 2/8/14. I switched rooms.. left 2 shirts in the closest from other room... took several calls.. 2.5 hours later.. I had a shirt to go to the restaurant I was 30 minutes late to.
February 10, 2014
Rated 3 out of 5 by nothingtooit Just average.
For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents.
December 10, 2013
Rated 4 out of 5 by Joey222 Great .. but..
I stay at the Westin every year and truly love the experience. From the time I’m greeted at the front desk until I depart I feel that there is a commitment to excellence. The hotel and room was immaculate. The only negative I would say is that they charge for Wi-Fi. It’s 2012 and soon to be 2013… is it really necessary to charge for Wi-Fi?
December 10, 2012
Rated 5 out of 5 by Stanley97 Fantastic hotel; great location
We had a fantastic experience at this hotel. In Boston for vacation, found the staff great, the facilities and rooms comfortable and well maintained; great fitness center. Can't beat the location -- at a T (subway) stop, in the middle of the city's best shopping and dining area and even across the street from the Amtrak Back Bay station.
August 3, 2012
Rated 5 out of 5 by WakebyFire The only hotel I will stay at in Boston
There a lot a great choices in Boston, when it comes to hotels, but the Westin Copley Place is the only I will stay at. From the time I arrive until the time I leave, everything is perfect. The staff at the door are always so welcoming, John, Yves, Oral, Jean and everyone I encounter, they are the best!! Check in is always easy and Courtney was outstanding. The location of the hotel is perfect. Easy access to everything in Back Bay. If the weather is bad, you don't even have to go outside because it's connected to Copley Place and Prudential Center. Enough to keep you busy for a couple of days. Had breakfast in the hotel and chose the buffet. Great choices and very tasty, but a little pricey. Our server, Ezra, was very friendly and pleasure to meet. Look forward to my next stay. Finale note, I was upgraded to the most amazing suite, which was fantastic since I was staying with my two children (thanks!! to the Manager, but didn't get his/her name).
November 21, 2012
Rated 4 out of 5 by DanRedSoxFan Great Hotel - Minor Housekeeping Error
We loved the hotel and its facilities. The pool was great. A hot tub would have been nice, though. However, housekeeping needs improvement. There was a large hair on the bathroom door that remained there for our entire 3 night stay and housekeeping never removed it. Attention to detail needs to be better, at least for that housekeeper.
August 1, 2012
Rated 5 out of 5 by Linda0802 This hotel has exceptional staff
We were here with family for our daughter's wedding recently, and the service we received was outstanding. We had positive feedback from all of our wedding guests, especially those who were overnight guests. All rooms were ready early and many were able to get late checkouts so they could attend the wedding brunch leisurely.
November 15, 2013
Rated 5 out of 5 by Alfredb Nice Hotel
Great hotel. Worth the extra money.
April 14, 2014
Rated 5 out of 5 by SERR Weekend
Am moving to Florida and wanted to spend a weekend in Boston before I moved. The Westin Copley was in the middle of everything - beautiful river view, great staff, Wonderful weekend!
March 25, 2014
Rated 3 out of 5 by SaraD123 Disapointed in the service all together
Upon arrival and check-in the hotel asked for payment, which had already been made by my company via online booking. I do not have a company card and had to pay out of pocket leaving me with absolutely no money for dinner that night or for the next 2 daysl Thank god the conference that I was attending provided snacks and coffee. I asked if the hotel could call the card holder to get this cleared up and they stated " No, the card holder must be present at time of check in." Well what is the point of booking a company business trip online then?
On top of this check in mess, upon returning front he conference my second day, my room door was wide open and the cleaning lady left the dirty towels in the sink. Someone could have come in and stolen all my stuff, a predator could have gotten in and hid in the room somewhere. And Not that the room wasn't expensive enough, I had to pay for wifi - there are cheaper hotels in Boston with better service that include wifi.
August 21, 2013
Rated 4 out of 5 by Doble216 Great Stay
Great stay, no problems. Would stay again.
April 12, 2014
Rated 4 out of 5 by Scott1000 What you expect from Westin
If you have high expectations from Westin, you will be pleased with your stay. Rooms are updated, lobby nice, gym very good. Only downside is lack of simple restaurant for dinner. Bar 10 is a bar, almost zero seating for dinner. Room service menu is lacking so you really need to leave hotel for dinner.
January 10, 2014
Rated 5 out of 5 Excellent
As always I am happy to stay at the Westin Copley Square hotel. The expense is worth the quality and location. As a business traveler I appreciate the quietness at this hotel, allowing me to get both work done and a good night's sleep. The bed is truly heavenly. And if you can, treat yourself to the in-room spa services.
September 22, 2013
Rated 5 out of 5 by nick101 Lovely Hotel
This hotlel is really really good and in a super location for the trolley bus, eating and shopping.We stayed 5 days over the Boston Marathon and the service was excellent even on a busy weekend. Large rooms newly furnished and very clean, well at least mine on floor 18. I would say this is at the top end of its category.
August 27, 2012
Rated 5 out of 5 by Aiko Love the Westin Copley!
Loved the Westin Copley. Wonderful stay from the start, when the receptionist upgraded my room to one that looked out at the water. Beautiful views, day and night. My stay was too short (less than 24 hours), but time enough to enjoy the room, wonderful food from room service, as well as the great location for shopping.
October 30, 2012
Rated 4 out of 5 by Beve Great Location
While my husband and I enjoyed our stay very much, we were very disappointed in several areas. We opted for the "green option" which I assumed meant no fresh linens and towels for our 3 night stay, not that the room would not be serviced at all. At no time was this information stated by any staff member or clear on the card in your room. It was when I stopped by the front desk to request that someone come by and collect our garbage was I told that they do not touch the room with the "green option". Instead of being told by the person at the front desk that someone would come by and pick it up, which is what I would have expected . I tracked down a housekeeping cart and asked the very nice housekeeper if I could put our garbage in her bag. NOT what I would expect for a WESTIN. We have stayed at several WESTIN's so I know what good service can be. VERY expensive room to not have your garbage taken and to have to call for fresh coffee to be brought up before the morning.
September 22, 2013
Rated 4 out of 5 by Trainer1234 staff was helpful
The staff was friendly and very helpful. They supplied the use of a wheelchair for my 87 year old mother which saved our visit.
March 31, 2014
Rated 4 out of 5 by calGal82 Prime Location - College, Business, Shopping
My family and I always stay at the Westin Copley. It is a great location for spending the weekend in Boston. We feel safe walking around the area. Newbury is just a couple of blocks away. Labor day weekend was a bit crazy helping my daughter move into Boston Univ. Thank you Jill, Meaghan,Jeremy for accommodations.
September 3, 2013
Rated 3 out of 5 by Bostonfan 2nd time - not a charm
We stayed here in the fall and enjoyed our stay. Room was clean and comfortable. Our 2nd visit in May 2012 was not the same experience. Room appeared to have not been cleaned/freshened up prior to our stay as well as bath tub had operational issues. I love location but based on last stay - will not be coming back.
August 8, 2012
Rated 5 out of 5 by Darius Memorable and meets all expectations
Our stays at the Westin Copley Place are without a doubt something we always look foward to. The hotel is well managed and accomodating in every way. The accomodations and services are top-notch and well worth the price paid. This hotel distinguishes itself from all other area hotels in both service and amenities.
September 4, 2012
Rated 5 out of 5 by Tom1954 Excellent stay
Short stay in Boston using SPG points. Took the offered upgrade to a Junior Suite on a high floor, very nice vew. I wish that internet access were no-charge.
March 24, 2014
Rated 4 out of 5 by Ralphyboy This hotel stay
Although the hotel has a great location, the check in service was terrible. It took us a long time to receive our room and once we got our room, the room stunk of smoke. We called house keeping to clean the room and they never showed up. We had to go back and forth with the hotel manager till we got another room.
August 31, 2012
Rated 4 out of 5 by Realtyadv LOUD hotel
Great location and facility with the exception of the NOISE. Every door closing in the hallway reverberates. it is impossible shut them quietly. There seems to be no/very little soundproofing between rooms. Or between rooms and the halls. If this was fixed it would be my #1 pick for everything else.
December 16, 2013
Rated 5 out of 5 by Grace36 Excellent customer service
Arrived early and front desk offered to have bell hop place luggage in room when room was ready. From the valet attendant to the front desk to the bell hop, everyone was friendly. Lamp on nightstand was slightly dustly but other than that I would definitely return to stay the next time I'm in bean town again.
September 9, 2013
Rated 5 out of 5 by pp82 Awesome!
The staff went out of the way to ensure my wife, my 6 month old, and I all head a perfect stay. Not only did they provide a crib for our daughter, but they also upgraded us so that she was able to have a quiet space all to herself for all naps and the night. It made a HUGE difference to us...thank you!
November 21, 2013
Rated 5 out of 5 by PartyGirl824 Bachelorette Stay
Booked a room for one night. Staff was/IS amazing! We were allowed to check in early & got assistance when needed. Beds were so comfy & we got a cot that was just as plush & comfy as our beds! Perfect location right in the center of the city; no vehicle needed at all. Great stay & will definitely stay again.
August 26, 2013
Rated 5 out of 5 by Specialtreat WeddingTrip
We stayed at the Westin because of a wedding at the Boston Public Library. It was very convenient and the staff was friendly and helpful. Room was very comfortable. Location is great with an ability to walk into and thru the mall. Only real negative is that the parking is very expensive in my opinion.
November 25, 2013
Rated 5 out of 5 by BostonMarathon2 Wonderful Food & Very Friendly Staff! Great Location!
The Westin Copley Place, Boston was a very welcoming place! My husband, myself, our 2 daughters & their boyfriend's (all age 24 & 26), stayed here from April 18-22, 2014. We were in town because I was running in the 2014 Boston Marathon! All the staff were very friendly, helpful & welcoming!...From the staff @ check-in, the Bar 10 Wait staff, the Concierge, the housekeeping staff, to the guys in the coffee shop - Ingredients. The Concierge - (Jen...I believe her name was), on the 1'st night, was able to get us reservations for dinner, for the 3 nights we needed. One was a restaurant we had eaten at before when we were in town for the 2010 Boston Marathon. The other 2 were different restaurants that she recommended! They were ALL wonderful! Bernadette & the other cleaning woman on the 18'th floor housekeeping staff...(sorry I forget her name...Chirena?) were both SO sweet & accommodating. The rooms were very clean. The food, drinks & service in Bar 10....(Stephanie...aka..Nora Jones!) :o) were all wonderful! The male waiters were awesome as well!
The one small thing I was disappointed about, was that there wasn't anything special offered for the runners for breakfast, on the day of the race. (we stayed at the Lenox in 2010 & they gave the runners a complimentary breakfast!) If there was something offered to the runners, I wasn't told about it! :o(
All in all - a wonderful visit to your fine city! We Canadians LOVE Boston & we will be back again! BOSTON STRONG!!!
Thank you...Lorna C. "o)
April 23, 2014