The Westin Copley Place, Boston

  • 10 Huntington Avenue
  • Boston,
  • Massachusetts
  • 02116
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 748 reviewers.
Rated 5 out of 5 by Boston Conference The Westin Copley Square is conveniently located to all the import parts of Boston while being a short 15 minute cab ride from the airport. The local area is full of great restaurants and bars. A nice setting for the conference I was attending. The hotel is modern and up to date with all the conveniences. The staff goes out of their way to help. October 21, 2013
Rated 2 out of 5 by Needs Improvement The hotel felt like it had been a nice hotel at one point, and then fell off because of budget cuts. I was disappointed in the quality of the room, and the front desk service. I had called to let the desk know that my mini bar had no items, and was broken in a few pieces. I was told there is no mini bar service and that someone would come fix it. Not only was there no apology for the inconvenience, but no one came to fix the mini bar at any point during my stay. I should have been told upon check in that there is no mini bar and where I can pick up water, sodas, etc. October 21, 2013
Rated 4 out of 5 by room with a view My stay at the Westin Copley was wonderful because we got a room with a view. Each morning I turned the room chair to face the Charles River and watched rowers practice for the Head of the Charles race and sailboats peacefully floating along the river. This stay, we ended up paying with extra points, and not being offered an SPG gold member upgrade, as we are sometimes offered. Downside: the room had a musty odor which never went away. Some towels needed to be replaced before being used, but the staff was helpful and courteous and did so with a smile. However, the beds were top quality, and the view was marvelous. October 21, 2013
Rated 5 out of 5 by Wonderful staff We can't say enough good things about the registration staff and management. Not only did they provide us with the best possible upgrade but learned that it was our anniversary. We arrived back to our room after spending a day exploring Boston and while figuring out where we wanted to go to dinner a knock at the door revealed one of the staff with a bottle of champagne and chocolates. Despite the size of the Westin we felt like we were in a boutique hotel. Thanks to everyone on the staff for making our stay wonderful. October 19, 2013
Rated 5 out of 5 by Boston Beauty Friendly, clean, convenience to Boston sights. In hotel restaurants very good. Sea food terrific ! October 18, 2013
Rated 4 out of 5 by Excellent corporate facility The concierge staff were extremely helpful and knowledgeable. October 17, 2013
Rated 4 out of 5 by Conveniently located with efficient staff Great location within walking distance to heart of Boston. Staff was well trained and efficient. There was a small incidence which involved other noisy hotel guests on our floor. The hotel security dealt with it professionally and got this issue resolved promptly. October 15, 2013
Rated 3 out of 5 by Nothing Special We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean. The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated. The toilet required numerous flushes to operate correctly. The staff was friendly and the location is very good. Valet parking was $40 per night For the money, one can do much better. October 14, 2013
Rated 5 out of 5 by Great Location Easy/efficient check in. Platinum status recognized with a junior suite upgrade and late checkout offer (which we used). Very good breakfast. Only negatives: small bathroom & slamming doors. Would stay again. October 10, 2013
Rated 4 out of 5 by This Westin has a fabulous location. The Westin Copley is great for a weekend away to shop, dine and take in the latest exhibits at the cities fabulous museums. Enjoyed a fun jaunt with some gal friends!! October 9, 2013
Rated 4 out of 5 by This hotel has a great location Fill things could improve, like do not charge a bottom of water US$ 4.50. October 7, 2013
Rated 3 out of 5 by Great location, for a price Pro: location, great view, clean room, very comfortable bed, helpful front desk staff Con: no free internet access in room, no fridge in room, no SPG check-in line open, very expensive parking Overall good experience, although expected more from a flagship Starwood property as you do pay a premium for such a great location and do not get anything extra in return. October 6, 2013
Rated 4 out of 5 by Main Lobby Seating Arrangement The Main Lobby's seating areas are arranged with sofas and chairs clustered around coffee tables. This may look nice but it is a very inefficient seating arrangement. Often less than half of the seating is taken around the table, but due to the arrangement of the chairs and sofas, it is not welcoming to other parties because it appears to be intruding on the occupiers territory. My coworker and I sat down in a cluster of a sofa and 4 chairs. There was a couple occupying the end of the sofa and one adjacent chair. We sat at the other end. Evidently they were having a serious conversation but our presence caused them to stop and separately depart. These clusters, while appearing nicely arranged are not inviting for shared use. October 4, 2013
Rated 5 out of 5 by Westin Copley Place Boston The Junior Suite was just incredible! October 4, 2013
Rated 4 out of 5 by Location We can always count on people like Lincoln at Service Express. Helpful, caring and very efficient and reliable. Professional. Front office - Shazia who is accommodating and cheerful and knows her job well. Evan, Ismail and Shun Tao always looking out for guests. Know their job well . But their caring attitude brings them a notch above many others in the industry. The Westin Copley should leverage on its people. Front office service is patchy, from the very good like Shazia to many indifferent ones. The effort though is quite evident that many do try. . The lobby area can be improved. It is often in disarray and messy. Not tidy and elegant. More like the waiting room of a train station .. October 3, 2013
Rated 4 out of 5 by Comfortable rooms but NOISY stay This is my second stay at this location and the rooms and beds are very nice. The main problem is the noise level in the rooms. There is a large space under the door to the room and you hear everything going on outside your room very loudly. Also Guest Room doors Slam shut and make a very loud noise. So you also hear everyone coming and going. Other Business associates told me they experienced this issue as well in this location. October 3, 2013
Rated 4 out of 5 by Great Location I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater. October 3, 2013
Rated 5 out of 5 by Great views of the city Wonderful location with great views of the city. Staff were attentive. Lori, the concierge, was most helpful with our many requests. October 1, 2013
Rated 5 out of 5 by Need more mirrors Instead of picture over desk, why not a mirror? When you have more than one woman in room, not enough mirrors. Room was great, beautiful view of downtown Boston and Charles River. October 1, 2013
Rated 4 out of 5 by This hotel is centrally located From when I checked in to when I checked out my overall experience was lasting and I give the staff (front desk/house keeping) a 10+!! Just a few things that I could comment on are that the curtains behind the TV would not completely close because of the wires and cables so when the sun was setting it was difficult to watch the TV as well as that the room itself needs a little updating i.e. wall nicks/dings, wallpaper, carpeting, furniture nicks/dings, hallway walls and carpeting. October 1, 2013
Rated 2 out of 5 by Disappointing The Westin Copley is so pretty, but this past trip was far more style than substance. Valeting the car was a nightmare (not enough staff to move all the cars coming in and out). The revolving front door stops and stalls quite a bit. The check-in area is terrible; four employees at computers avoiding eye contact with guests and no clear line. The room was pretty with an amazing view, but the SPG free water bottle was clearly opened and partially drank by the last guest. September 30, 2013
Rated 4 out of 5 by Almost perfect We love the Westin, and always stay at one when we travel because the beds are so comfortable. Our only hiccup this time was that our neighbors came back to their room at 2:30am clearly inebriated and very loud. There were about 5-6 girls staying in the room, which is against policy. We called downstairs, and they sent up security, which was great, but it didn't take away from the fact that we were awakened in the middle of the night and continued to be awake because of their door repeatedly slamming. It would have been nice if the hotel accommodated us a bit more. September 30, 2013
Rated 5 out of 5 by Pleasure to have the room we booked for! So many hotels promise you the room "you" expect when you book it... Westin Copley absolutely had the room we booked for!!! September 30, 2013
Rated 4 out of 5 by Overall Great Hotel The hotel was beautiful and the rooms inviting and comfortable. The concierges were very nice but the rest of the staff was average. The hotel hosts many events and there are many times it took a very very very long time to get an elevator to stop at our floor. September 30, 2013
Rated 5 out of 5 Great conference destination Great hotel in Boston. This was my first stay at a Starwood property in many years. At check-in, they asked if I would like to join the Starwood Preferred Guest (SPG) program. Immediately I got an upgrade to a higher floor room Every interaction with staff was exceptional. From the gentleman who was refilling the coffee bar to the housekeeping staff to front desk, all were pleasant, helpful and welcoming. The conference area was also well laid out, convenient and well staffed for breakfast, breaks and lunch. Ample rest rooms and plenty of space to network with others. September 29, 2013
Rated 2 out of 5 by Needs some work The hotel was average for the cost. September 26, 2013
Rated 5 out of 5 by This hotel provides a terrific experience Everything about my stay not only met, but exceeded my expectations... from the excellent service I received upon arrival and throughout my stay, to the beautiful, clean and very comfortable room, to the convenient and lovely location. A big thumbs up for this hotel. September 26, 2013
Rated 5 out of 5 by Great Location and friendly staff This was my first trip to Boston and the Westin Copley Place was a perfect location for getting around town. The hotel is walking distance from the train and there are many great restaurants and shops close by. My room was clean, comfortable and had a wonderful view of the city. I had some confusion with an upgrade offer I received via email but I spoke with the guest services manager and she was happy to take care of the issue. I am very impressed with my overall experience. September 25, 2013
Rated 5 out of 5 by Good Hotel Hotel is in a great location right next to the subway which goes directly to the airport. The room was nice. I attended a conference held at this hotel and the conference venue was also top notch. I would recommend a stay there. September 25, 2013
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