Rated 5 out of 5 by Shoulder Anniversary
You guys were awesome! All of you! Thank you so very much for making our "Anniversary" so special! Cortez was wonderful at dinner. Thank you, thank you, thank you!
November 4, 2013
Rated 5 out of 5 by DS17 Relaxing
We enjoyed the relaxing atmosphere and the comfortable room.
July 30, 2013
Rated 5 out of 5 by jev38 Great Service!!
Rachel, Mimi, Amanda, Erin, Magda and Pat in valet are ALL wonderful customer service assets!! Their friendly, helpful and caring attitude, truly made us welcome. The room was recently remodeled and was very comfortable. The food at Azul was wonderful. I had the scallops and my fiancé had the cod both done in a wine sauce and cooked to perfection. Our made to order breakfast were very good. You'll want to try the egg's Benedict and they also have a very good chicken sausage in place of traditional. We were pleasantly surprise to find a bottle of champaign and a platter of cheese, fruit and crackers for our birthday celebration. Thank you all for making our stay so enjoyable. We will be back!
July 21, 2013
Rated 5 out of 5 by Jackson13 Great Location in the Catalina Mountains Foothills
My wife and I visited the Westin La Paloma for 6 nights in April for a golfing getaway. I have stayed at this hotel many times on business and was looking forward to spending time here with my wife and we were not disappointed, thanks to great support from Guest Services.
Our room was a huge suite with fantastic views of the golf course and spectacular sunsets. The new renovations of the rooms have been very well done and are a nice improvement. All the rooms have balconies or patios. The rooms are large by hotel standards and the balconies provide a great venue to watch the spectacular Tucson sunrises or sunsets.
The resort is expansive with multiple pools and hot tubs (and cold tubs), health club facility, tennis courts, four restaurants and twenty seven holes of golf at the La Paloma Country Club. It is great to have all these options available at your destination. The size of the resort can be a challenge in terms of getting around, but carts can be called for if needed. They were working on renovating the main pool area when we arrived, but the County Club pool was available and the main pool opened for the latter part of our stay.
There are multiple restaurant options and we dined a at the Azul restaurant, the country club and had lunch every day at the pool. The food was very good at all three, with the prices typical of what you would expect at a hotel (a bit high). The service at all three was great. The views from Azul are spectacular.
Overall, we had a very enjoyable stay and plan to be back on our next visit to Tucson.
September 2, 2013
Rated 4 out of 5 by MAJ56 July 4th
Overall my stay was good but ended on a bad note when the cart driver, Todd, was rude, condescending and speeding , causing my new cooler and a suitcase to fly off the cart, No apology offered. cooler scratched and lid fell/broke off. My stuff scattered and he did not help put stuff back in cooler. desk manager at checkout made me wait to talk with him and then did nothing about the situation except to say he apologized and there was nothing he could do but come back. the laser light show was disappointing with no patriotic music and too much purple and green lights. should have been more red, white and blue. service in Azul extremely slow. the majority of service workers were good. Selective reinforcement of adult pool rules.
July 6, 2013
Rated 5 out of 5 by hummum Always Relaxing
We always have a great stay at the Westin La Paloma, among the many times we have stayed include attending a high school reunion, touring colleges, attending a wedding and a respite for a funeral. Every time has been a relaxing time, made memorable by the hospitality of the staff, the food and beverage and the overall comfort provided. We love the remodel!
September 29, 2014
Rated 1 out of 5 by westridget Graduation Party
Booked 4 rooms for a graduation weekend.
Received confirmation in writing of close proximity and adjoining rooms. Neither were accommodated. 3 calls to reach catering, then told I needed the restaurant manager. 2 calls to him. Finally arranged cocktail party with lights apps. All were cold. Made brunch res for 10 with same manager. Got there, no reservation...they were able to accommodate us though. We've stayed here 4 times in the past. Lovely property....Bad Management. Still want to print this???
May 20, 2014
Rated 5 out of 5 by Bellew6 Family weekend
With my Husband being deployed, I was looking for something fun to do with the kids on the 4th of July. My friend already had a room set up at La Paloma and told me to come up. Soon as I arrived the staff was nothing but helping. Mimi set me up with a room at the last minute making sure we were comfortable, she was very friendly and helpful. The Staff at La Paloma was great the kids had a great time playing the games that were set up for the weekend. Thank you for a great 4th of July with no worries.
July 6, 2013
Rated 3 out of 5 by Derrcia Watch Out for Inconsistent Fees
My expectations were not met due to inconsistent meal fees. I was disappointed to have spent $50 on a burger and cesar salad only because of an unexplained service charge. Having accepted the unavoidable charge, I was surprise that my lovely breakfast buffet the following morning cost less than I expected and did not include a service charge. I inquired from two hotel staffers but both could not satisfactorily justify the inconsistency with the fees. The only information I was given was that the resort had different restaurant managers under one director. I am thankful that my lunch was credited as part of my package, however I did not get my money's worth due to the extravagant cost of my meal and the surprise service charge on top of my tip. Despite the financial issues, this resort was good.
January 29, 2014
Rated 5 out of 5 by Tucsonshadowmountain A July 4th celebration to remember..beyond words
We arrived on July4th for an early check-in,3 adults and 7 kids (10 to 4). Most of our time was spent at the beautiful pools and slide, along with kid activities. The staff were especially attentive to the guests. It was absolutely heartwarming to listen to both live music and the DJ. Guests were cheering our Military, singing, dancing and many dressed in Patriotic attire. The laser show was fantastic and the pool was open until 11:00pm. Truly a fun-filled and fabulous experience. Thank You!!
July 7, 2013
Rated 5 out of 5 by Matt27 Fantastic Experience
We were celebrating our 6th Anniversary. In our room, we were surprised by a complimentary bottle of champagne and assorted chocolate desserts. In addition, the Azul restaurant gave us a complimentary dessert after our dinner. We truly had a magical experience at the resort. We even discussed how our stay at La Paloma rivaled our honeymoon experience. We enjoyed our anniversary and our stay at the hotel. We wished we could have stayed longer. We plan to stay at the resort again with our kids!
June 3, 2013
Rated 3 out of 5 by RobVey Still get "nickel and dimed" to death
Although we enjoyed our stay I feel that it a sign of the times to get hit with all sort of extra charges. Westin is by far no exception. We were told what a great hotel the La Paloma was and lured by the great deal of getting a $50.00 food/beverage credit. Well they don't mention the $20.00 resort charge. Access to facilities, so called Wi-Fi which if you want to stream anything, that is extra. Why do they need to charge that? Is that optional? Is this your way to have a "luggage fee" like the airlines. Then there is the tiny print of service charge or 'tip" on every bill. I ended up double tipping the entire weekend.
August 18, 2014
Rated 5 out of 5 by wongmn The Best Hotel in Tucson!!!
I have stayed at all of the resorts in Tucson. This has by far been the best resort experience I have ever had. This resort should be a five star when compared to the others in Dove Mountain and Starr Pass that are supposedly higher rankings. It is romantic and fun. It's not loud like Starr Pass or overpriced like Dove Mountain. In one word; "Perfect" is what I would describe this resort. All of us have agreed that La Paloma will be the only resort we will stay at in Tucson from now on.
July 21, 2013
Rated 3 out of 5 by GG42 Stunning property
However, their were BODY hairs in the shower and on the floor. Black hairs on the sink not my color. The golf cart guy gave my guest trouble to get a ride from the lobby to my room . Initial experience with golf cart service was amazing, so very disappointed when my guest reported he didn't want to take her to the room. Hamburger was raw at the adult pool when requested well done. Had to wait another 20 minutes. Not enough servers on duty to handle capacity on Sat.
June 4, 2013
Rated 5 out of 5 by Ray226 Always a pleasant stay
It has always been an excellent stay at
the La Paloma. This time there seem a
lack of attention to some details such as
no desk chair in room on arrival or the
book with the property information and
room service menu to forgetting the
butter and jams on a breakfast room service
order. Also it was disapponting to find that
the 2 JANO'S restaurants were closed.
I am sure most of this was related to the
renovations that the property was in the
July 6, 2013
Rated 5 out of 5 by Barb32 Exquisitely remodeled
My stay here was for a statewide conference with 650 other attendees. The hotel accommodations have been recently remodeled and were beautifully updated. Despite large numbers of attendees at the resort, the staff was incredibly attentive, helpful and gracious. The food was delicious, particularly for such a large banquet. The entire stay exceeded my expectations. And you can't beat the splendid view of the magnificent Catalina Mountains!
August 3, 2013
Rated 3 out of 5 by NotThatImpressed Just Okay
We love to travel but this hotel was not what everyone said it was. We found the rooms to be just okay, and the beds to be very uncomfortable. The pools were nice in theory but children were in the adult only pool, it was difficult to find a waiter to get any service and when you did, it took 20-25 minutes to get one drink and then they would forget things you asked for (this was weekend staff). During the week it wasn't much better. Less people, but also less service and we waited more than 30 minutes to find someone to take care of us. Overall, for the price we were not that impressed and don't think we would recommend the hotel to friends.
July 5, 2014
Rated 5 out of 5 by ketina55 Best resort
The hospitality is top notch! We wanted to have a relaxing stay cation for our family and celebrate our daughter's 1st birthday. They surprised us with a beautiful cake and a Hand Written card to help us celebrate in our room, it was so touching. The renovations they have done is awesome and the rooms were beautiful. Staff were always friendly and so accommodating. Our favorite resort so far!!
August 5, 2013
Rated 5 out of 5 by paulak great renovation!
Everyone who worked at the resort was wonderful! (One exception--young lady who was greeter at restaurant Saturday morning. Not a people person and far from a "greeter!") The golf cart drivers, the gift shop clerks, the pool kids...all were so nice! Keul, the Lost Boy from Sudan, was again wonderful as he explained his journey (upon my request) to my grandson. Thank you, Kuel!
June 17, 2013
Rated 5 out of 5 by Stephenaz La Paloma is a long time favorite spot
I have been staying at the La Paloma resort for over 20 years. When my children were small, they loved spending hours at the pool. Always plenty of activities to keep them occupied and happy. Now, my girlfriend and I stay there for romantic getaways and for the wonderful hiking close by. It is so relaxing! It is also a favorite destination of our Standard Poodle.
August 12, 2013
Rated 5 out of 5 by Bluesun A Desert Oasis
Wonderful vacation setting for all ages. Lovely pools and restaurants. Swim-up pool bar was a favorite for many guests. Would have preferred easier access to some rooms where steep, uneven staircases had no railings. A few times guest carts were a little late-arriving to help your travel throughout the large hotel area. Overall, an excellent place to stay!
July 2, 2013
Rated 5 out of 5 by Katwin Summer Get away
Had a wonderful stay, grand kids loved the pool and the showers. A little disappointed that after leaving the hotel at 11:00 am we came back at 3:00 pm and they were just starting to clean our room and we had to sit in the lobby for half an hour while they finished. Not so easy with a tired and hungry 7 month old. That was really the only problem though.
July 19, 2013
Rated 5 out of 5 by DiamondDon6 Fantastic Staff and Resort
WONDERFUL place to stay! We spend 4 nights in this great resort. It had wonderful new beds and bedding to cuddle in. The bathroom was large, well appointed and kept like new! The food was delicious. The Staff was wonderful. I lost a necklace and it was found, by the staff, and returned to me! WOW! We look forward to staying here again!
June 5, 2013
Rated 5 out of 5 by Baz55 Unparalleled Customer Service & Professionalism
From the moment I checked in to the call I made to the hotel checking on a lost item 2 days post-check out (which was found and returned to me), every point of contact with hotel staff was courteous, professional, and friendly. I am a life-long fan of The Westin chain of hotels and my recent experience at La Paloma underscores this.
August 2, 2013
Rated 5 out of 5 by Meembomb Great Save
We arrived at our hotel 30 minutes after check-in. Our room was not ready. We came back an hour later and the room was still not ready. One of the desk assistants solved the problem by giving us an enormous upgrade to a larger room. It was amazing and was exactly what was needed to make the experience at Westin great.
August 5, 2013
Rated 5 out of 5 by Floren Fantastic!
My family and I came into town to visit my brother, his wife and daughter. This was a surprise for a birthday.
He had told me about your place and how wonderful it is.
He was so right.
The hotel, room, common areas were beautiful.
The service received by all staff was excellent!
We will definitely stay here again.
June 11, 2013
Rated 5 out of 5 by Steve42 exellent in all ways.
Our stay was far superior to other hotels we have enjoyed in our travels. The only glitch was that on one day, our room did not get cleaned until late in the afternoon. And then only after we called the desk.
Our visit to Tucson was enhanced by the helpful staff. The resort services exceeded our expectations!
June 12, 2013
Rated 4 out of 5 by vacation82014 Family Vacation
We have visited this resort many years with our families. It has been about 8 years since we have been there. Coming back was a big deal to all the children and family. When we arrived in the past, the customer service was great, this time it was OKAY. I do not feel that they were as friendly as in the past. I will say that the pool staff was wonderful. They were very friendly and attentive. Vince was extremely friendly and catered to our needs. Each day he found us to say good morning even when we did not have him as a server.
Leaving the facility again, the service was disappointing. Golf clubs were not brought up and the valet was not friendly. Will we return again, yes because our family time is what was important.
August 25, 2014
Rated 1 out of 5 by Kimberly48 Crazy
We have stayed here in the past several times and never have experienced such a mad house!It was like party central with all the college kids bringing in cases and cases of beer and strolling coolers in their room.I won't be back for awhile,if i go back again.Bummed,you use to have more class
July 6, 2013
Rated 5 out of 5 by Itzy1 Treatment by Office Mgr., Malia Hebert
Ms. Hebert's personal attention and professional demeanor were refreshing. She is truly a "winner" and a primary reason that we will return to this hotel. However, we were EXTREMELY disappointed that we did not get a "Villa" which we reserved. We were not told at the time of making the reservation that this property did not have villas. When we made our reservations, we requested a lower level villa which she confirmed she would request. Again, there was no mention made at the time of the reservation that this property does not have villas but only hotel rooms and suites. Upon meeting with Milia, we then learned that there are several different types of suites available, but we were not offered this choice. We spent points for a villa and received only a standard hotel room. We had guests from New York invited for a cocktail party, which we had to cancel as there was not the expected kitchen we are accustomed to in a villa. We believe we are entitled to a credit in points to compensate for the difference and request that we receive a phone call to discuss.
April 20, 2014