The Westin Michigan Avenue Chicago

  • 909 North Michigan Avenue
  • Chicago,
  • Illinois
  • 60611
  • États-Unis
  • Carte

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Rated 3.6 out of 5 by 557 reviewers.
Rated 2 out of 5 by Unacceptable I was directed to print my return flight boarding pass by the front desk at the Fed Ex office center. Then I was charged $3.63 for printing. I'll never stay at a Westin again. There are many other choices in Chicago. I have never heard of a hotel doing this. I complained to the front desk with no acknowledgment. June 30, 2014
Rated 3 out of 5 by staff fell short, hotel is nice The hotel has a great location. The staff was terrible. Our room was not ready until after 5:00pm! Also, the next day our room was never serviced. We returned from being gone all day and our room was never cleaned! The response was, "nobody was gotten to it yet on that floor". Also, the woman at the front desk was not very friendly and seemed very confused. June 30, 2014
Rated 1 out of 5 by Disappointed We had to change rooms because of the quality of the room and the noise you can hear from the neighboring room. Like they are in your room. The second room quality was the same (terrible), at least the neighbor was somewhat quiet. However even when they spoke a normal soft voice, we could hear the entire conversation. The rooms have soo much deferred maintenance (the carpet was torn, furniture stained, fixtures were loose and seemed to be falling apart in the bathroom). This was our third stay in about 6 months at this hotel). We keep giving the property the benefit of the doubt because of it's location, but each time it's a worse experience from the staff to the quality of the room. June 23, 2014
Rated 5 out of 5 Great Staff Exceptional courtesy from the staff at this hotel. The check-in went smoothly including help with getting Starwood points. The restaurant staff really made me, a single female diner, feel totally welcome. Much appreciated June 30, 2014
Rated 4 out of 5 by WI-FI I can't imagine at $250 a night to stay at your hotel why you wouldn't offer FREE Wi-Fi! The cost per night should cover your costs to offer FREE Wi-Fi to all of your guests. June 30, 2014
Rated 5 out of 5 by Recent Stay June 25- 27 The hotel was once again a great stay and everything and everyone were wonderful June 29, 2014
Rated 3 out of 5 by Nothing special The hotel was convenient but pretty much a cookie cutter hotel. Only one bar/restaurant for a very large hotel so there was always a wait for breakfast, drinks, etc. The location on Michigan Avenue was the only positive June 27, 2014
Rated 3 out of 5 by Fine, not great A bit of a line for checkin. The SPG Gold checkin sign not obvious so we missed it. We asked for a late check out & room upgrade but had to wait several hours in the restaurant for the room. Finally at 4:30 we went back to front desk and were told room was not ready so we were given an equivalent room that was ready. The room we received was right near the elevator so a bit of noise, not a big deal. Room service was so-so and very expensive. Both days they were out of the potstickers I wanted to order and the chef's inspiration dish was not available. I was told the chef was not inspired that day. On our last day we came back to our room after lunch about 3pm to freshen up and get our suitcases. We were locked out. Having to go back to the lobby and wait in line just to get back in our room was annoying. The problem was fixed but we didn't really even get an apology. June 24, 2014
Rated 4 out of 5 by Weekend in Chicago Great location if you like being downtown Chicago and on the Magnificent Mile. Easy walking distance to CTA bus stops, CTA Red line, swanky shopping stores, and local restaurants. The rooms were very clean and the beds very comfortable. We like staying here. June 25, 2014
Rated 4 out of 5 by Busy Hotel in great location We enjoyed our room and all the staff were very pleasant. We were in town for a wedding and asked for early check in which we did not get. There were even some in the wedding block that were delayed past check in time. I know the hotel was full with several weddings. There was a long delay in releasing a room from housekeeping and letting us check in. our wedding was at 4:30 and I am glad I was mostly ready when I got to the hotel. June 23, 2014
Rated 5 out of 5 by Great hotel with wonderful people! I have stayed at this hotel many times and they always take great care of me - going above and beyond! The entire staff is wonderful! Many thanks for making are stay one to remember! June 24, 2014
Rated 3 out of 5 Dreadful Experience checking in I stayed for NRA...it felt as if the show surprised them...it was chaos. Insufficient staff on reception, line-busting all over the place. Rooms are great, but reception area appears to completely lack system/organization. There was no-one on the SPG desk at all, and only one other receptionist for a very long line. June 23, 2014
Rated 5 out of 5 by Conference I was attending a conference & breakfast & lunch were included. From Registration to the fabulous wait staff, we were well cared for. I want to recognize Horace & other wait staff who were attentive, efficient, & worked as a team to assist us at meal times. Wait staff was outstanding! June 23, 2014
Rated 2 out of 5 by Disappointed Not impressed. Will not return. June 24, 2014
Rated 3 out of 5 by Great Service! The folks at the Westin's are awesome and more than willing to help out. I was a little disappointed on how long it took to get my car from valet. We waited approx. 20 -25 minutes to get our car. Otherwise the hotel was great. Great location.... June 23, 2014
Rated 5 out of 5 by Very accomodating My agent had incorrectly booked another hotel. I was very impressed and appreciative of the help I received to change my booking to the Westin at the last minute. June 23, 2014
Rated 3 out of 5 by Not up to standard Uncomfortable mattresses in the room, furnishings are outdated. Really not up to Westin standards. Feel like I wasted my reward points. Lack of a lounge for SPG members is also a big weakness - its a big place, I am sure they could make one. Staff was very kind at least. June 22, 2014
Rated 5 out of 5 by Satisfaction I have stayed at your hotel 2 times already and am certainly looking forward to the third. Your staff is very accommodating and courteous, even the trainees. Congratulations! June 22, 2014
Rated 5 out of 5 by This hotel has a great location. This hotel is located in an area that is easy and safe to walk to restaurants, retail shopping and local attractions. My husband and I stayed at the Westin Michigan Avenue for a relative's wedding, held at the hotel. The rehearsal dinner was off-site within two blocks away and took less than five minutes to get there which was to our advantage as we arrived late to the hotel. The check-in process was smooth and fast, and staff was very courteous. Breakfast, the next morning after the wedding, was in a private room of the restaurant at the hotel - found the food and service to be excellent! June 14, 2014
Rated 5 out of 5 by Customer Satisfaction Your staff was so friendly and welcoming, I hope to have another chance to come to Chicago. With me being from a different time zone, your staff was still friendly and welcoming at 3am. They really treated me like family. I hope to come and see you again. Thanks again for a great stay. June 21, 2014
Rated 5 out of 5 by Wonderul experience Thanks so much for a wonderful experience. Really, I usually don't take the time to complete surveys. But the exceptional service and quality of EVERYthing was phenomenal. From the front desk staff's graciousness at simply providing change for tips, to the Grill server and cooks allowing me to order breakfast item after the 11 am cutoff AND it being amazing, was so appreciate. June 20, 2014
Rated 5 out of 5 by Love this hotel! The Westin on Michigan Ave is the perfect place to stay- superior service, comfort and location. Don't miss this gem! Maria P June 21, 2014
Rated 5 out of 5 by Great Stay The staff was exemplary and dining was very enjoyable. The only problem with my stay was slamming doors late into the night. I realize this is nothing you can control however, disrespectful guest being loud was very disruptive. June 20, 2014
Rated 5 out of 5 by Outstanding Staff and location I arrived early , well before check in time and the gentlman at the front desk offered me a few options I chose to leave my bags and begin exploring chicago . The door man and bell hop took some time with me and gave me great advice on where to get started. While eating lunch I recieved a call that my room was ready , Everyone seemed to be there just to make sure I was getting the best teatment possible and having a great experience. Thank You June 18, 2014
Rated 2 out of 5 by Very disapponted in our stay We chose the Westin Mich. Ave. because of the location and that was the best part of the hotel . Our rooms were directly across from the elevators. We could hear people getting on and off the elevator all night and morning! The tv did not work in one of our rooms and they were unable to fix it the first night and were unable to relocate us so we had no TV the first night of our stay! So much for getting away and relaxing! The rooms are very small and the decor is old and tired looking. The beds however were comfortable. The bathroom is extremely small. The toilet had a disgusting stain in it and the wallpaper was stained. The shower was small and not comfortable. Definitely did not meet the standards of other Westin hotels I have stayed at. March 31, 2012
Rated 5 out of 5 by the westin on michigan ave. the westin Michigan ave. is a comfortable hotel with great food and service. I was very surprised that it lacked and indoor pool and/or hot tub. Also, the door closing mechanisms on the guest rooms are extremely loud and constantly disturbed my sleep. the proximity to shopping was a plus! June 17, 2014
Rated 5 out of 5 by great downtown location The staff was exceptional & extremely responsive. June 16, 2014
Rated 3 out of 5 by Be careful booking here Parking is $57/day:1600/month! Got a room for my wife and I room was set up for one!one robe,one glass in bathroom,2 towels???Furniture in room again set up for one!I suppose you can use the bed but we don't like to.If you order room sevice do they give you another chair?The minibar ??? one bottle of GreyGoose and one Jack Daniels??? Wifi?? Why do we have to pay so much?you can get FREE wifi at ARBY's but not when I am paying $350 a night??? I guess I expected BETTER! October 27, 2011
Rated 5 out of 5 by Wedding Block and Breakfast at the Westin We recently stayed at the Westin and couldn't have been happier! We had a block of rooms for my daughter's wedding (including 6 guests rooms for my immediate family) and also hosted a breakfast at the hotel. The rooms were great - comfortable and clean. The breakfast was perfect - food was delicious and the setting beautiful. Though the wedding was off-sight, the hotel staff was very helpful and accommodating, and worked to meet our specific needs. June 12, 2014
Rated 3 out of 5 by No Luxury Starwood Choices in Downtown Chicago! As a platinum Starwood Members, we just completed our third stay at the Westin Michigan Avenue Hotel. As a Starwood Member, you have several hotel choices when staying in downtown Chicago : Westin River North, Sheraton, W City Center, W Lakeshore, Four Points, and Termont. We have stayed in all of these SPG properties except the Termont (which is a newly acquired Starwood property). Overall, the Westin Michigan Avenue is a solid average hotel. It is your second best choice when staying at a Starwood property. Your best choice is the Westin River North. Here's some back-up information on our decision. - Location- This hotel has the best location of any Starwood property in downtown. It is just steps from some of the best shopping in Chicago. Some of the higher rooms even have a lake view. Update Grades- As SPG Platinum Members, we have been upgraded during all of our stays. We were accommodated with wine, fresh fruit, and other amenities. This hotel treats their Starwood members very well. Clean and Well Maintained- Even though this property is older, it is clean and fresh. Rooms are updated and maid service is excellent. Rooms- We were given a suite with an adjoining bedroom during our recent stay. Large flat screen TV's and signature Westin bed were great. Starbuck's coffee and quick one cup coffee makers were handy. Refurbished gym was nice as it provided more options for tread mills, elliptical, and bikes plus free weights Hotel windows were older, leaked air and need replacement. Shower plumbing was noisy and water pressure was poor. We noticed their signature double headed shower heads no longer exist. Customer Service- Concierge was either not available or just not there. General phone service took several minutes to pick up. Bellmen seemed non attentive and not engaging with the guests. Please note it was Thanksgiving week which may have contributed to the less than noteworthy service. In summary, Chicago has some of the best hotels in the world. Unfortunately, if you're a loyal Starwood member, you have no luxury choices. No St Regis or Luxury Collection hotels exist. It time for Starwood to provide their members these options. We would like to suggest the conversion of the Westin Michigan Avenue as the first luxury SPG Hotel in the Downtown Chicago area. This hotel has the location and building to be a wonderful luxury hotel, however, in it's current state, it is just another average hotel. November 26, 2011
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